Federated Mutual Insurance Company

Mr Fetters, my automobile was hit by a car which this company is the ins provider of the car that hit me on 01-10-1012. I called to report the accident and to say the least, the customer service was "HORRIBLE" The first gentleman I spoke with stated to me "I'm not going to argue with you" when I was only asking questions with the intent to obtain answers of the procedure to have my car repaired. Later today I recieved a call from another represenative by the name of Shannon and the customer service became even worse. She had a very aggressive tone in her voice, consistently interrupted and cut me off when I was speaking and I had to ask her multiple times to speak with someone in management. Finally I spoke with Mr James Hernandez and voiced my concrens for the lack of customer services I recieved from these individuals. It appears customer service is becoming a thing of the past with alot of large cooperations and small companies, Im pleased to say I work for a major cooperation and we strive daily to achieve excellent customer service. We have a motto here, Every Employee is a Reflection of this Company, weather at work or in the community, we are representing this business. I'm aware two employees do not represent your entire company, but it only takes a few to start the infestation of Poor Customer Service. Thank you for your time, still awating repairs.