Surety Life Insurance Company

I have a life insurance with this company for over 25 years and this past two months, I've been having problems with their figure on the monthly premium. I pay my monthly premium with a monthly allotment taken out from my pension from the government. Last January I received a letter that my premium has a shortage of a certain amount so I called customers service pertaining to this letter and talked to two different personnel and both of them came out with a different figure on how much I have to send. Both of them came up with the figure on how much I have to increase with my monthly allotment to cover my premium. I sent a check last January for the amount I was told and also increased my monthly allotment for more than the amount I was told. I thought this problem was solved but last month I received another letter dated Feb. 2012 that I am short more than $900 dollars to correct my policy and was given until April 2 to pay for this. I called customers service March 6,2012, and talked to a guy name Joe. He told me that all I need to send is $37.87, which I sent a Check of $38.00 the next day not knowing that he left a message on my phone that I need to send $495.03 instead of $37.87. Being with this company for over 25 years and paying my monthly premium on time, I don't think I deserve all of this confusion. My children also have a policy with this company and I never had a problem with their premium. It is frustrating on my part to receive a second letter that my premium is still short, thinking that the first letter dated January 2012 had been settled. With all these problems I am experiencing with your company lately, I do not know what to say if this is part of getting older that insurance is getting too costly. My agent moved to California years ago so I did not have any contact with him and also ask him for his assistance.

I have a surety life insurance policy and would like information on it. My agent whom I purchased it died several years ago. Can you locate the policy?