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Review
These people just sent my husband a bill for term insurance that he never ordered!
BEWARE – I feel this is a scam. NO stars for them.
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Review
worst annuity department in the industry on customer service. Poorly run with under-staffed and incompetent customer service people.
Would never do business with them again and would advise others as well not to.
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Review
our policy had 3 supposed loans taken from it. 1 time we requested a partial surrender, but I only know that terminology from reading the copies of the one time surrender. they won’t send the 2 back of check copies so we can see who signed these checks we never got, and they can only send the fronts, with alleged requests from us for loans, we never received.
I CANT even get them to talk to me. the policy was changed by us with another agent, then he quit, and also started monthly withdrawals from our bank account for the new policy, yet he never changed the old one, so we are still getting those bills. someone there did something, as the agent, we went to follow up with refuses to speak to us know, and literally said…this is looking like fraud.
THANKS, AAA LIFE..you actually sent me a copy of a bill with a hand written request for cash, signed by a woman I DO NOT KNOW, claiming to be our agent. I do not know Kathy De Young. and her signature is a dead ringer for the writing on the bill. you have a problem, and I AM NOT going away.
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