Alfa Specialty Insurance Corporation is a Stock company that was incorporated in 1999-08-11. Alfa Specialty Insurance Corporation is a Casualty insurance company and has assets of $33,777,293, capital of $2,000,000, and net surplus of $16,244,404.
The president of Alfa Specialty Insurance Corporation is Jerry Allen Newby, the treasurer is , and the secretary is . Alfa Specialty Insurance Corporation insurance plans include auto, and business.
Alfa Specialty Insurance Corporation is located in Montgomery, AL and the phone number for Alfa Specialty Insurance Corporation claims, customer, service, and additional information is (334) 288-3900.
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I have had an open claim with them for nearly three months with no hint of paying. I was hit by one of their policy holders and would hate to see what being their client would feel like.
I would give them a 0 but that was not an option. I am very upset with them and am therefore taking the time to do this. This is the email I sent them which explains my issue.
“I am very disappointed in the customer service I received regarding an issue I had with my policy. I called concerning a double payment that I made in April due to an automatic withdrawal that was setup. I made a second payment because the withdrawal did not come out when it was supposed to and I was worried that it was canceled.
When I called to have one of the payments reversed because I cannot afford to make 2 payments in one month no one was willing to help me and I was told to contact my bank. I did and one of the payments was returned. Although your company still received a payment for April I was removed from automatic withdrawal and therefore now have to pay extra fees a month and was also charged a return fee.
I have never had this type of customer service with any other company I have been a customer with. I am very disappointed that no one was willing to work with me on this and I am therefore canceling my policy with you at the end of this month. When I call customer service, I expect to receive just that. There are plenty of other companies willing to go out of their way to keep me as a customer and I will not settle for anything less. ”
I’ve never had any other company just refuse to do anything whether it be insurance or any other.
Rate and Review: Alfa Specialty Insurance Corporation
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I am constantly having to call three to four days after my auto insurance cards have gone out of date to request new ones.
At this point I’m a little nervous to find out what will happen if I actually have a claim……still waiting on my cards, as of 06/18/2012
I have had an open claim with them for nearly three months with no hint of paying. I was hit by one of their policy holders and would hate to see what being their client would feel like.
I would give them a 0 but that was not an option. I am very upset with them and am therefore taking the time to do this. This is the email I sent them which explains my issue.
“I am very disappointed in the customer service I received regarding an issue I had with my policy. I
called concerning a double payment that I made in April due to an automatic withdrawal that was
setup. I made a second payment because the withdrawal did not come out when it was supposed to
and I was worried that it was canceled.
When I called to have one of the payments reversed because I cannot afford to make 2 payments in one month
no one was willing to help me and I was told to contact my bank. I did and one of the payments was returned.
Although your company still received a payment for April I was removed from automatic withdrawal and therefore
now have to pay extra fees a month and was also charged a return fee.
I have never had this type of customer service with any other company I have been a customer with.
I am very disappointed that no one was willing to work with me on this and I am therefore canceling my policy
with you at the end of this month. When I call customer service, I expect to receive just that.
There are plenty of other companies willing to go out of their way to keep me as a customer and I will not settle for anything less. ”
I’ve never had any other company just refuse to do anything whether it be insurance or any other.