American National General Insurance Company: Customer Ratings & Reviews [2024]

American National General Insurance Company offers comprehensive insights into customer ratings and reviews, providing valuable information for making informed insurance decisions.

UPDATED: Jan 21, 2024

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Jan 21, 2024Fact Checked

Chris Abrams

Licensed Insurance Agent

Chris is the founder of Abrams Insurance Solutions and Marcan Insurance, which provide personal financial analysis and planning services for families and small businesses across the U.S. His companies represent nearly 100 of the top-rated insurance companies. Chris has been a licensed life and health insurance agent since 2009 and has active insurance licenses in all 50 U.S. states and D.C. Chr...

Licensed Insurance Agent

Scott W. Johnson

Licensed Insurance Agent

Scott W Johnson is an independent insurance agent in California. Principal Broker and founder of Marindependent Insurance Services, Scott brings over 25 years of experience to his clients. His Five President’s Council awards prove he uses all he learned at Avocet, Sprint Nextel, and Farmers Insurance to the benefit of his clients. Scott quickly grasped the unique insurance requirements of his...

Licensed Insurance Agent

UPDATED: Jan 21, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Jan 21, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Jan 21, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Jan 21, 2024Fact Checked
3.7
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American National Insurance Company

Average monthly rate for good drivers:

$100

A.M. Best rating:

A (Excellent)

Complaint level:

Low

Pros

  • Diverse insurance offerings
  • Competitive rates
  • Strong financial stability
  • Customizable policies
  • Customer-centric approach

Cons

  • Limited online quoting features
  • Availability in certain regions only
  • Some policy restrictions apply
  • Limited mobile app functionality
  • Premiums slightly higher than average

Final Verdict: Review of American National Insurance Company

American National General Insurance Company strives to be more than just an insurance provider—it aims to be a trusted partner in helping individuals and families make confident decisions.

As customers navigate the ever-evolving insurance landscape, the company’s commitment to transparency, diverse coverage options, and competitive positioning stands as a testament to its dedication to serving the unique needs of each policyholder.

Whether seeking auto, boat, or home insurance, American National General Insurance Company aims to be a reliable choice for those looking to safeguard their assets and financial well-being.

American National Insurance Company Insurance Coverage Options

When considering insurance coverage, American National General Insurance Company strives to provide a range of options to meet the diverse needs of its customers. Here’s an overview of the coverage options offered:

  • Auto Insurance: American National General Insurance Company offers comprehensive auto insurance coverage, including both minimum and full coverage options for drivers.
  • Boat Insurance: American National General Insurance Company extends its services beyond auto insurance to include coverage for boats.
  • Home Insurance: American National General Insurance Company offers home insurance to protect homeowners from various risks.

American National General Insurance Company is committed to helping customers make confident insurance decisions while optimizing their budgets. The company emphasizes transparency and encourages customers to take advantage of its free quote tool to compare quotes from multiple providers, increasing the chances of finding the best coverage at competitive rates.

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American National Insurance Company Insurance Rates Breakdown

Driver ProfileAmerican National GeneralNational Average
Clean Record$135$119
1+ Ticket$165$147
1+ Accident$185$173
DUI$215$209
Poor Credit$232$205

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver

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American National Insurance Company Discounts Available

DiscountAmerican National General
Anti Theft9%
Good Student14%
Low Mileage11%
Paperless6%
Safe Driver15%
Senior Driver8%

At American National General Insurance Company, we understand the importance of offering our customers the best value for their insurance coverage. To enhance your savings, we provide various discounts tailored to meet your specific needs. Take advantage of the following discounts to optimize your insurance experience:

  • Multi-Policy Discount: Bundle your auto, boat, and home insurance with American National to enjoy significant savings.
  • Safe Driver Discounts: Maintain a good driving record to qualify for lower insurance rates.
  • Good Student Discount: Students with excellent academic performance may be eligible for discounted rates.
  • Claims-Free Discount: Enjoy reduced premiums by maintaining a claims-free history.
  • Multi-Vehicle Discount: Insure multiple vehicles under the same policy and save on your premiums.
  • Security Features Discount: If your vehicle is equipped with security features, such as anti-theft devices, you may qualify for additional savings.

To explore these discounts and more, simply enter your ZIP code above to use our free quote tool. Start comparing quotes from various insurance providers to maximize your chances of saving. At American National, we are committed to helping you make confident insurance decisions while optimizing your budget.

How American National Insurance Company Ranks Among Providers

In the dynamic insurance industry, American National General Insurance Company faces competition from several prominent players. Understanding the company’s main competitors is crucial for customers seeking the best coverage options. Here are some of the notable competitors and explore why they pose competition to American National General Insurance Company:

  • State Farm Insurance: State Farm, one of the largest insurance providers in the U.S., is a formidable competitor due to its extensive range of insurance products, nationwide presence, and a strong reputation for customer service.
  • Geico: Geico stands out for its focus on providing affordable auto insurance and efficient online services. As a major player in the market, Geico competes directly with American National General Insurance Company, particularly in the auto insurance sector.
  • Allstate Insurance: Allstate is known for its wide array of insurance products, emphasizing protection across various aspects of customers’ lives. With a robust marketing presence, Allstate competes with American National in offering comprehensive coverage options.
  • Progressive Corporation: Progressive is recognized for its innovative approach to auto insurance, utilizing technology to tailor coverage to individual driving habits. This emphasis on personalized coverage and technology-driven solutions makes Progressive a strong competitor in the auto insurance space.

In the fiercely competitive insurance landscape, American National General Insurance Company navigates challenges posed by industry giants such as State Farm, Geico, Allstate, and Progressive. Each competitor brings its strengths, whether it’s a vast product portfolio, emphasis on affordability, or innovative technology-driven solutions.

As customers explore insurance options, understanding the competitive landscape aids in making informed decisions, ensuring they find the coverage that aligns best with their needs and preferences.

Navigating the Claims Process at American National General Insurance Company

Ease of Filing a Claim

American National General Insurance Company provides a seamless claims filing experience for its customers. Policyholders can conveniently file claims through various channels, including online submission, over the phone, and through mobile apps.

The company’s commitment to user-friendly interfaces ensures that customers can navigate the claims process with ease, choosing the method that best suits their preferences.

Average Claim Processing Time

One of the critical aspects of any insurance provider is the efficiency of its claims processing. American National General Insurance Company strives to expedite claim settlements promptly. Policyholders can expect a reasonable and competitive average claim processing time, ensuring that they receive the financial assistance they need when it matters most.

Customer Feedback on Claim Resolutions and Payouts

Customer satisfaction is paramount in the insurance industry, particularly when it comes to claim resolutions and payouts. American National General Insurance Company values customer feedback and continuously works to enhance its claims process.

Insights from policyholders provide valuable information on the company’s performance in delivering fair and timely claim resolutions, contributing to a transparent and customer-centric approach.

American National General Insurance Company’s Digital and Technological Advancements

Mobile App Features and Functionality

American National General Insurance Company recognizes the importance of staying connected in the digital age. The company’s mobile app offers a range of features and functionalities designed to provide policyholders with convenient access to their insurance information.

From policy details to claims tracking, the app enhances the overall customer experience with a user-friendly interface and intuitive design.

Online Account Management Capabilities

Managing insurance policies online is a priority for modern consumers. American National General Insurance Company empowers its policyholders with robust online account management capabilities.

Customers can efficiently review policy details, make updates, and access relevant documents through the user-friendly online portal, ensuring a hassle-free experience when interacting with their insurance accounts.

Digital Tools and Resources

In an era driven by technology, American National General Insurance Company goes beyond traditional offerings by providing digital tools and resources. These tools may include educational resources, calculators, and other interactive features aimed at assisting customers in making well-informed insurance decisions.

The integration of digital tools aligns with the company’s commitment to transparency and customer empowerment in the insurance journey.

Frequently Asked Questions

How can I get a quote?

To get a quote, you can use the free quote tool by entering your ZIP code above. It will provide you with quotes from multiple insurance providers, allowing you to compare and choose the best option for your needs.

What types of insurance does American National General Insurance Company offer?

American National General Insurance Company offers auto, boat, and home insurance.

How can I contact American National General Insurance Company for claims or customer service?

You can reach American National General Insurance Company at (417) 887-0220 for claims, customer service, and additional information.

Can I write a review for American National Insurance Company?

Yes, you can write a review for American National Insurance Company on their website. Sharing your experience can help others make informed decisions.

How can I compare insurance providers?

You can compare insurance providers by using the free insurance providers comparison tool. Enter your ZIP code to receive quotes from various companies and compare their rates.

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Chris Abrams

Licensed Insurance Agent

Chris is the founder of Abrams Insurance Solutions and Marcan Insurance, which provide personal financial analysis and planning services for families and small businesses across the U.S. His companies represent nearly 100 of the top-rated insurance companies. Chris has been a licensed life and health insurance agent since 2009 and has active insurance licenses in all 50 U.S. states and D.C. Chr...

Licensed Insurance Agent

Scott W. Johnson

Licensed Insurance Agent

Scott W Johnson is an independent insurance agent in California. Principal Broker and founder of Marindependent Insurance Services, Scott brings over 25 years of experience to his clients. His Five President’s Council awards prove he uses all he learned at Avocet, Sprint Nextel, and Farmers Insurance to the benefit of his clients. Scott quickly grasped the unique insurance requirements of his...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for American National Insurance Company

3.69 (187 reviews)
1
June 5, 2021

Mark

American National review

American National: They led me in on how they were going to save me money, lower cost, but then changed the cost of my insurance premium four times with out my knowledge. At the end of six months I owed more than I sighed up for. TRIED to contact [REDACTED NAME] in St George, Utah, but he made his secretary tell me to contact billing. Which I did. They helped me identify the changes in my auto policy. The original agent who sold me the policy, Ni...
American National: They led me in on how they were going to save me money, lower cost, but then changed the cost of my insurance premium four times with out my knowledge. At the end of six months I owed more than I sighed up for. TRIED to contact [REDACTED NAME] in St George, Utah, but he made his secretary tell me to contact billing. Which I did. They helped me identify the changes in my auto policy. The original agent who sold me the policy, Niels Farnsworth is no longer with the company. They don't care. I have tried to dispute the policy changes, only to be sent to Tiffin Teagarden in collections. Now I'm being hounded by American National collection agency. Sounds like National's American way.
5
October 13, 2020

Guitar1234

American National better then the toehrs

This company has been a stellar insurance issuer. They are not well known, however they are able to get me great rates, and excellent service. I had a claim for a new roof after a bad hail storm, they were great to work with and the claim was approved and settled within a week or two.
4
October 11, 2020

SweetT

Worth it.

Very easy payment system and fair enough pricing. The only problem is the lake of staff to follow up on phone calls.
1
April 14, 2020

rftichavsky

Cashback Policy Scam

The Cashback policy, which returns some of the premium if you do not have a claim for 3 years is a scam. The first year the rates are competitive . The following years the rate increases each year. By the 3rd year your rates double the rates of other insurance companies. So now if you have a claim the insurance company keeps the extra money. In the best case without any claims, the company will always have two years of additional premiums...
The Cashback policy, which returns some of the premium if you do not have a claim for 3 years is a scam. The first year the rates are competitive . The following years the rate increases each year. By the 3rd year your rates double the rates of other insurance companies. So now if you have a claim the insurance company keeps the extra money. In the best case without any claims, the company will always have two years of additional premiums.
3
March 22, 2020

bobjohnson-

The good and the bad of American National

The company was very great, but the customer service was a bad. This was an issue because I could not figure anything out.
1
February 19, 2020

Zarnon

ANPAC dropped me after one accident in 3 decades of coverage

I was a customer of this company from 1999. I have always paid my premiums. I had a terrible accident which was judged my fault, although I had on tape another person who'd blocked my line of sight by trying to pass me in the wrong lane. Because he was not part of the accident (and drove off) I was judged at fault. My license expired a few months later and I did not catch it until a month later. I renewed it at the DMV. I was never stopped ...
I was a customer of this company from 1999. I have always paid my premiums. I had a terrible accident which was judged my fault, although I had on tape another person who'd blocked my line of sight by trying to pass me in the wrong lane. Because he was not part of the accident (and drove off) I was judged at fault. My license expired a few months later and I did not catch it until a month later. I renewed it at the DMV. I was never stopped or had an issue during the month it was expired. ANPAC dropped me after over 27 years of coverage for an expired license and would not renew over it. It's obvious they just didn't want me as a customer anymore. Total slap in the face after decades of paying premiums to this company and now must find a new policy after this accident.
1
February 12, 2020

AlexysCG

Shady Policy Agent

Just got on an auto insurance policy and was somehow added onto a renters policy about a month ago and I’m already canceling the policies. Weird “glitches” in the system and What was imitating a 6 month plan of $257 quickly went up to a $318 4 month plan because they couldn’t draft the payment for the first month in time. When trying to get this figured out through my agent, [REDACTED NAME] he sent me to the number to the home office. Af...
Just got on an auto insurance policy and was somehow added onto a renters policy about a month ago and I’m already canceling the policies. Weird “glitches” in the system and What was imitating a 6 month plan of $257 quickly went up to a $318 4 month plan because they couldn’t draft the payment for the first month in time. When trying to get this figured out through my agent, [REDACTED NAME] he sent me to the number to the home office. After they clearly said they could do NOTHING for me and I HAD to go through my agent. I gave my agent a call and he told me he could do nothing and I had to call the home office again and when I tried to explain how they told me I had to call him, he HUNG UP on me and my girlfriend in the middle of us trying to explain the situation. When I tried to call P.H. Agent back, no response. I quickly called the home office back and told them of the situation with my agent and fought with the girl who told me she could do nothing for me and I was [REDACTED WORD] out of luck and to talk to my agent (the one who won’t answer my phone calls), she then told me I could talk to management, even though I should have been sent straight to management after I told her that [REDACTED NAME] hung up on me and wouldn’t answer his phone. Management was very nice and helpful and is helping me cancel my plan (which is usually only supposed to go through your Agent but my Agent [REDACTED NAME] refused to cancel my plan, so management agreed to fill in his spot which I’m very grateful for!) This was my first time dealing with insurance and the biggest lessons I’ve learned is: BE VERY CAREFUL of what company you choose most just want money, READ THE BAD REVIEWS because they usually give you more information than just “great costumer service.... friendly agents.... blah blah blah” and are most likely how the company really is, and READ EVERYTHING before agreeing to anything because your broker WILL NOT give you all the information and will most likely not explain everything and leave everything you actually need to know, out.
5
January 30, 2020

Emmawest

Wonderful Auto Insurance Co

The company always had respectful representatives available to address my questions and concerns. Also, offering an affordable coverage plan for me and my husband.
5
January 29, 2020

FLister

Cash Back and Easy Claim Filing

ANPAC is a great company. We love the cash back policies when you are claim free. We did have one claim for storm damage and they were very responsive and helpful to deal with. The process was simple and we had our check for repairs within days. Our agent is top notch and his assistants are great as well.
1
January 7, 2020

Browns33

Worst insurance when it comes to processing automobile claim

I have had the worst experience with the claims department that I've ever dealt with out of an insurance company that I've had to make two automobile claims. With my first car, a deer ran into the side of me. the insurance company told me I could not use my preferred body shop which was a lie. they basically tried to steer me away because they didn't want to pay the extra money for the proper and new parts that my car needed to be pre-accident co...
I have had the worst experience with the claims department that I've ever dealt with out of an insurance company that I've had to make two automobile claims. With my first car, a deer ran into the side of me. the insurance company told me I could not use my preferred body shop which was a lie. they basically tried to steer me away because they didn't want to pay the extra money for the proper and new parts that my car needed to be pre-accident condition. They use an image system so I submitted pictures and from those they create an estimate. I dropped my car off at my preferred body shop and their estimate was clearly more because pics can't show all the damage and they price new and proper parts. Plus they work with other experts to complete the paint, glass installation etc. So instead of approving the supplement, they decided to total that car. From the moment they informed me they were totalling it I had three days to turn the rental in. Well , my GAP insurance claim took weeks to process so we paid out of pocket for a rental until I was able to settle that car loan and get a new car. Fast forward to this claim, I literally had my brand new car for two months when I was rear-ended and sideswiped on the highway. We were not able to obtain the at fault driver's information on scene (he was drinking and driving) and was told to wait for the accident report. Once received, I reached out to his insurance and they couldn't locate his policy. At the point, I contacted my insurance to file a claim and was advised to wait and see if his insurance contacted me. After ten days, I filed a claim with my insurance and opened an investigation for them to try and locate if he actually had insurance or not. My insurance wasn't able to contact his insurance directly so I reached back out to them with information my insurance found out which was that there were two other people listed on his policy. They located him and he had started a claim the day after the accident but didn't have my information so no one from insurance contacted me. They stated they accepted 100% liability but since my car was already in the shop tore down and my insurance issued payment for the amount they estimated (again from pictures) my insurance would complete the claim and file segregation with his insurance to get their money back. My insurance, American National denied the supplement from my body shop because it was 4,000 more than their estimate. They communicated with my body shop and wanted explanations for all sorts of things making the body shop justify the money which I understand. However, they wanted justification for the paint job and little things that go into any type of repair. Then they were still not satisfied so they sent out an appraiser who took a week to get to the shop and file a report then the report was incomplete, so she was suppose to go back to the body shop on a Saturday but didn't show up until the following Monday. My insurance decides to send another appraiser so my car literally sat disassembled in the shop for two weeks while I'm in a rental and expressing my concern that the rental car coverage is going to run out and I'll have to pay out of pocket which is what happened. They created all the delays and the headache over an automobile claim that I was not at fault in and they're going to get their money back I'd hate to experienced a claim where I was at fault.
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