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American Security Insurance Company

16 reviews
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President: No President Known
American Security Insurance Company
260 Interstate North Circle Se
Atlanta, GA 30339
Phone: (770) 763-1000
Toll Free: (800) 852-2244

Types of Insurance Offered

American Security Insurance Company Summary

American Security Insurance Company is a Stock company that was incorporated in 1983-09-16. American Security Insurance Company is a Fire & Casualty insurance company and has assets of $1,881,122,210, capital of $5,052,500, and net surplus of $780,290,638.

The president of American Security Insurance Company is , the treasurer is , and the secretary is . American Security Insurance Company insurance plans include auto, boat, business, health, home, and job protection.

American Security Insurance Company is located in Atlanta, GA and the phone number for American Security Insurance Company claims, customer, service, and additional information is (770) 763-1000.

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American Security Insurance Company Reviews: 20 Reviews

  1. Dimitri Barca 21. Nov, 2011 at 12:00 am #

    I would have to give this company the lowest rating possible. I have had a claim since 09/04/2011 with no end in site.

    I just received a second letter requesting more time while advising me to correspond via letter or fax when providing the information they need to complete the claim but the letter doesn’t entail what that information is. It’s seems like I will not be able to spend Thanksgiving in my home but, hopefully, Christmas provides a different ending.

    Once again 1 star is all I can muster.

  2. contractor 29. Nov, 2011 at 12:00 am #

    If there was a negative rating I’d use it. If you’re a contractor…do not take the job, these people do not make the final payment!!!

  3. Robert A Morin 07. Feb, 2012 at 12:00 am #

    I have put in a claim for hail damage to my roof.

    The adjuster told me that she uses a roofer that they trust. She inquired about the age of the roof. I explained it is about 24 years old. She told me that it would downgrade the claim. Even though the insurance policy states replacement with no depreciation. The adjuster never called me back so I called again and left a message.

    I would have to give 3 stars and I’m being generous!

  4. Ken Dormeus 15. Feb, 2012 at 12:00 am #

    Hurricane Irene destroyed my house. I have a flood policy with this company and all they do is keep sending me a letter that they are looking into it. 6 months now. no house, no insurance, nothing from them but “still under investigation”


  5. J Clark, Saint Ignatius, Montana 03. Mar, 2012 at 12:00 am #

    I have been with this company for ten + years. Had a complete loss house fire and two additional minor claims thereafter. Never was there a glitch in the service or payment sent to us for our damages.

    I am quite happy with the service they have provided to our family.

  6. Mike Puehse 02. May, 2012 at 12:00 am #

    Policy holder for 3 years with no claims or damages. Out of the blue, they choose to issue a non-renewal. Another insurance company that just wants to collect premiums and absorb zero risk.

  7. Ron Holland 22. Jun, 2012 at 12:00 am #

    I have gap insurance with them and called to get a claim started. They found the info and were very helpful.

  8. LEON 05. Sep, 2012 at 12:00 am #

    I’ve been trying to cancel my policy for months now. Keep getting the runaround, can’t talk to anyone. Been given several phone and fax numbers, none were helpful.

    Horrible customer service!!

  9. roxie 04. Jan, 2013 at 12:00 am #

    OMG – I had Allstate, but some reason my mortgage company assigned me to american security insurance company. I have to agree with everyone else, their customer service is 0 horrible!

    I called to file a claim for a damaged roof, and at first, they couldn’t find in their system, then given a runaround, and when the rep answered the phone she sounded half asleep and had the nerve to ask why was I calling?

    They are definitely not Allstate!

  10. Tom 05. Feb, 2013 at 12:00 am #

    One of the worst insurance companies to have your homeowners policy with. They will just suddenly cancel your policy after collecting the premiums.

  11. Katherine M 09. Apr, 2013 at 12:00 am #

    have been waiting two months for my claim checks. have had to pay out of pocket. no one returns my calls

  12. contractor new york area 08. May, 2013 at 12:00 am #

    Compared to allstate and state farm, American is the best for flood damage. They are a bit slow but they do pay all mine and my customer’s claims.

  13. Jesse Stroik 08. Jul, 2013 at 12:00 am #

    I already had hazard insurance on my property. Without notice, they somehow charged me $1680 for hazard insurance on my mortgage. Unbelievable. Still trying to sort it out.

  14. Ray 18. Jul, 2013 at 12:00 am #

    One of the worst insurance companies.

    I paid premiums for three years. I submitted a claim and they just suddenly cancel my policy. I am still waiting to hear from them about my claim.

  15. Melissa Durbin 20. Aug, 2013 at 12:00 am #

    So far, not looking good, getting the runaround.

  16. Torre M. 28. Mar, 2015 at 3:05 pm #

    Does anyone know if this “American Security Group” insurance is run by Wells Fargo. PLEASE email me with any info or opinions, suggestions at Torre ann AT Gmail DOT com. Possible class-action suit against Wells Fargo Mortgage (NOT the first one about this insurance scam).

  17. Doyle Cade 22. Jul, 2015 at 11:52 am #

    I give them no stars. There customer service sucks. My house flooded on May 23rd, 2015 and it is now July 22, 2015. That’s 2 months with absolutely NO resolution. They keep giving me the run around about “finding things” that aren’t covered a day after they tell me they have the check ready to be processed.

    I was already given a time frame of 6 to 8 months that I will be out of my house but this is going to add however many more months that they drag it out to that. Not only that, they only pay $1000 for living expenses no matter how long I am displaced but they also won’t release that until I spend it out of my pocket.

    My policy does not state that I have to be out of pocket first BUT they still will not release the funds. This is absolutely ridiculous!

  18. Susan Chang 31. Jul, 2015 at 5:50 pm #

    My rental townhouse had water damages and had been vandalized. I submitted a claim. Adjuster Sandra Kiley called me stating that my deductible is $8,000 but according to policy paper, it is the same as the old policy, $1,000 deductible.

    I am waiting to see how the game is going to play out.

  19. janelle 17. Sep, 2015 at 1:46 pm #

    Half a star is the lowest, or I would go lower. Their service is a joke.

    If I actually do talk to a person the information is never consistent. Had someone come out when we weren’t home and decided the damage wasn’t covered. Except according to the policy, it would have been covered. The people on the other end couldn’t sound any less interested in helping.

    I’m leaving this company asap.

  20. P'd off in NY 14. Dec, 2016 at 4:00 am #

    This company is impossible! Total loss of a home to fire 11/20. Requested a copy of policy since original was lost in the fire. No copy yet 12/14. Adjuster on site in 2 days, keep telling us no fire report yet. Our local fire inspector…very small town…tells us it was submitted on 11/23 he resubmitted it 12/8, 12/11& 12/13….they aren’t receiving it. Bulls***t!

    This insurance is in my world only because Wells Fargo decided to not pay my chosen insurer out of my paid in full escrow acct. Since I was canceled due to nonpayment by Wells Fargo this company was forced on us. We made many attempts to get rid of this company to a new preferred policy.

    Since we were midst a remodel we were stuck with these a**holes. We had an accidental fire while not home due to power company overload when power was restored from the outage, yet these people think we burned 20+ yrs of memories and our dog on purpose. We came home to a ball of flames and no chance of saving one item. We saved only our clothes we had on.

    If it was intentional a**holes our dog would still be alive for the holidays and our most precious items stored safely off the property. I hope they burn in their beds. If you work for them, you deserve bad karma for choosing to work for scumbags like these. Wells Fargo seems to be the root of all evil in this scheme. They won’t admit any relationship. Liars!!

    If you have this insurer…beg, borrow, steal or chew off your arm to get away from them FAST! I doubt we will see a dime we have an empty lot, no belongings, a mortgage pmt, were homeless for the holidays living at friends and in our car thru winter in upstate NY thx for the sense of urgency bloodsuckers! At least my life ins is paid in full to State Farm when I freeze to death this winter.

Rate and Review: American Security Insurance Company