Amex Assurance Company

Amex Assurance Company Reviews: 7 Reviews

1. 
   Harry Durity 15. Feb, 2012 at 12:00 am #

   I purchased trip insurance from AAC and then we had to cancel due to my wife’s surgery. Claim was filed and processed and I was assured payment but they mailed the checks to an old address even though the claim form had the correct address.

   It has been six weeks and still no check. I have called at least 4 times and every time I get the same response: “it will be 7 to 10 business days”.

   If you want fast claims response DO NOT USE Amex Assurance!
2. 
   BZ 13. Mar, 2012 at 12:00 am #

   This is absolutely, hands down the worst so-called “insurance” company I have ever dealt with.

   I’m a platinum card member for years and was hoping for at least an on-par customer service. The person on the phone acted like it wasn’t her problem and that I should continue submitting documents, which have been submitted and re-submitted over and over again.

   This is not an insurance company, that’s why they are called “Assurance”, they will assure you that your money stays in their pockets.

   I give this company a 0 out of 5 stars.
3. 
   Mike Hamrick 15. Mar, 2012 at 12:00 am #

   Requested that my Optima Card be “enrolled” for the Automatic Rental Car Protection Plan, but they got the wrong account. When the Optima Card was used to reserve and rent from Enterprise, three weeks later after receiving confirmation of the coverage, no coverage was provided during the rental period.

   As this was the case my own insurance, State Farm) had to pay for some very minor damage, after I paid the deductible. American Express Customer Service Representatives can’t confirm the enrollment of their cards with AMEX Assurance. Apparently, AMEX Assurance has minimum-wage employees processing insurance offer responders.

   Don’t use them! AMEX Assurance IS NOT American Express.
4. 
   Marilyn S Hamilton 23. Jul, 2012 at 12:00 am #

   The service is terrible! I put in a claim on June 7, 2012. I have received no documentation or information. I have spoken with two client service people Sharlean & Holly neither of which have sent me anything or satisfied the claim.

   I have called and waited over 30 minutes before hanging up and have sent 2 e-mails with no response. I have been a Gold Card member of American Express since 1987 and have never experienced such awful service.
5. 
   Patricia U John 25. Apr, 2013 at 12:00 am #

   I am so sorry to see all of these complaints. I have been with AMEX since 1998 and have no problems at all with them.
   I had a major claim for a PATIO collapse, and it was handled with the utmost professionalism and timeliness.

   I love AMEX to date and would always recommend and/or refer them to anyone.

   I am also an Insurance professional and have never found another company to compete with their rates, or service to place my personal insurances.
6. 
   Michael Vindman 01. May, 2015 at 12:01 pm #

   Hello, we have a state of the art auto-body repair facility and we are VERY interested in becoming a vendor for Amex Assurance Company. Please submit to the appropriate department and contact us with the next step to be placed on the vendor waiting list.

   Thank You in advance,
   Michael Vindman
   Five Towns Auto-Body
   6-10 Nassau Ave.
   Inwood, New York 11096
   Phone-516-688-8890
   Fax-516-284-7315
7. 
   Shirley A. Jones 04. Sep, 2015 at 1:55 pm #

   I received paperwork for continued enrollment in this insurance. I NEVER ENROLLED.

   I am a 76 yr old woman suffering from cancer. Not planning on traveling anywhere.

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