Columbia Mutual Insurance Company: Customer Ratings & Reviews [2024]

Columbia Mutual Insurance Company stands out with its exceptional coverage options and commitment to personalized service, earning high praise from customers and reputable ratings in the insurance industry.

UPDATED: Dec 2, 2023Fact Checked

Sara Routhier

Sr. Director of Content

Sara Routhier, Managing Editor and Outreach Director, has professional experience as an educator, SEO specialist, and content marketer. She has over five years of experience in the insurance industry. As a researcher, data nerd, writer, and editor she strives to curate educational, enlightening articles that provide you with the must-know facts and best-kept secrets within the overwhelming world o...

Sr. Director of Content

Justin Wright

Licensed Insurance Agent

Justin Wright has been a licensed insurance broker for over 9 years. After graduating from Southeastern Seminary with a Masters in Philosophy, Justin started his career as a professor, teaching Philosophy and Ethics. Later, Justin obtained both his Property & Casualty license and his Life and Health license and began working for State Farm and Allstate. In 2020, Justin began working as an i...

Licensed Insurance Agent

UPDATED: Dec 2, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Dec 2, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Dec 2, 2023Fact Checked
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Columbia Mutual Insurance Company

Average monthly rate for good drivers:

$83

A.M. Best rating:

A (Excellent)

Complaint level:

Low

Pros

  • Long-standing reputation for quality coverage and excellent customer service Offers a range of insurance products and services, including home, auto, life, and business insurance Offers several discounts to its customers, including multi-policy, safe driving, home safety, and customer loyalty discounts Positive customer reviews and high ratings from reputable sources

Cons

  • Limited coverage area, only available in a few states including Missouri, Illinois, Iowa, and Kansas

Final Verdict: Review of Columbia Mutual Insurance Company

Columbia Mutual Insurance Company is a highly-rated insurance provider with a long-standing reputation for quality coverage and excellent customer service. Offering a range of insurance products and services including home, auto, life, and business insurance, the company has received high ratings from reputable sources and positive customer reviews. While their coverage is limited to only a few states including Missouri, Illinois, Iowa, and Kansas, the company offers several discounts to its customers, including multi-policy, safe driving, home safety, and customer loyalty discounts. Columbia Mutual Insurance Company has a low complaint level, making it a top choice for individuals and businesses in need of reliable insurance coverage.

If you're in the market for insurance, Columbia Mutual Insurance Company is a provider that you should consider. With over 140 years of experience in the industry, the company has a solid reputation for providing quality coverage to its customers. Whether you need home, auto, life, or business insurance, Columbia Mutual has you covered.

What You Should Know About Columbia Mutual Insurance Company

Company Contact Information:

Parent or Child Companies:

  • Columbia Insurance Group

Financial Ratings:

  • A (Excellent) from A.M. Best

Customer Service Ratings:

  • Excellent customer service with a high customer satisfaction rate according to various reviews and ratings.

Claims Information:

  • Customers can file claims online, by phone, or through their agent.
  • The claims process is simple and efficient, with a team of experienced claims adjusters ready to assist customers throughout the process.
  • The company offers a 24/7 claims hotline for emergencies.

Company Apps:

  • Columbia Mutual Insurance Company has a mobile app that allows customers to manage their policies, file claims, and access helpful resources on-the-go. The app is available for free on both the App Store and Google Play.

Columbia Mutual Insurance Company Insurance Coverage Options

Columbia Mutual Insurance Company offers a range of insurance products and coverage options to meet the needs of its customers. Here is a list of the coverage options available:

  • Auto Insurance: Provides coverage for damages to your vehicle, liability for damages you cause to others, and additional options for protection against uninsured motorists, medical expenses, and more.
  • Homeowners Insurance: Provides coverage for damages to your home and personal property, as well as liability for accidents that occur on your property.
  • Renters Insurance: Provides coverage for personal property and liability in the event of a covered loss.
  • Umbrella Insurance: Provides additional liability coverage beyond the limits of your home or auto insurance policies.
  • Business Insurance: Offers coverage for commercial property, liability, workers’ compensation, and more.
  • Life Insurance: Provides financial protection for your loved ones in the event of your passing.
  • Farm and Crop Insurance: Offers coverage options for farmers, including crop insurance, farm liability insurance, and more.

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Columbia Mutual Insurance Company Insurance Rates Breakdown

Driver ProfileColumbia MutualNational Average
Clean Record$221$119
1+ Ticket$267$147
1+ Accident$342$173
DUI$442$209
Poor Credit$380$205

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver


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Columbia Mutual Insurance Company Discounts Available

Discounts Columbia Mutual
Anti Theft13%
Good Student14%
Low Mileage11%
Paperless10%
Safe Driver13%
Senior Driver12%
Columbia Mutual Insurance Company offers a variety of discounts to help customers save money on their insurance premiums. Here is a list of the discounts available:

  • Multi-Policy Discount: Customers who bundle their home, auto, and/or business insurance policies with Columbia Mutual can receive a discount on their premiums.
  • Safe Driving Discount: Customers who maintain a clean driving record for a certain period of time may be eligible for a safe driving discount.
  • Home Safety Discount: Customers who install safety features in their homes, such as smoke detectors or security systems, can receive a discount on their home insurance premiums.
  • Customer Loyalty Discount: Customers who have been with Columbia Mutual for a certain number of years may be eligible for a customer loyalty discount.
  • Claims-Free Discount: Customers who have not filed a claim in a certain period of time can receive a discount on their premiums.
  • Good Student Discount: Students who maintain good grades in school can receive a discount on their auto insurance premiums.
  • Group Affiliation Discount: Members of certain groups or organizations may be eligible for a discount on their insurance premiums.

How Columbia Mutual Insurance Company Ranks Among Providers

In a landscape teeming with competition, Columbia Mutual Insurance Company stands firm among its counterparts. Amidst a dynamic market, here’s a glimpse of some notable contenders vying for attention alongside Columbia Mutual Insurance Company. Here are some of the company’s key competitors:

  • State Farm: One of the largest insurance providers in the United States, State Farm offers a range of insurance products, including auto, home, life, and health insurance. The company has a strong reputation for customer service and offers a variety of discounts to its policyholders.
  • Allstate: Another major insurance provider, Allstate offers auto, home, and life insurance, as well as other types of coverage. The company is known for its innovative technology, such as its Drivewise program that monitors drivers’ habits to reward safe driving.
  • Farmers Insurance: Farmers offers a range of insurance products, including auto, home, life, and business insurance. The company is known for its customized policies and offers discounts for policyholders who bundle their coverage.
  • Nationwide: Nationwide is a leading insurance provider offering auto, home, and life insurance, as well as other types of coverage. The company is known for its comprehensive coverage options and offers a variety of discounts, including a multi-policy discount and a good student discount.
  • Progressive: Progressive is a major auto insurance provider that has expanded to offer other types of insurance, including home, renters, and business insurance. The company is known for its innovative technology, such as its Snapshot program that rewards safe driving with discounts on premiums.

Columbia Mutual Insurance Company navigates a competitive sphere where innovation, customer service, and diverse offerings reign supreme. Among its noteworthy rivals, State Farm, Allstate, Farmers Insurance, Nationwide, and Progressive stand tall, each offering unique strengths and innovations, shaping the choices available to consumers in the dynamic world of insurance.

Effortless Claims Processing: Columbia Mutual Insurance Company’s Seamless Procedure

Ease of Filing a Claim

Columbia Mutual Insurance Company offers multiple channels for filing claims, including online submissions through their website, over the phone via their customer service helpline, and possibly through their mobile app. Customers can choose a method that suits their convenience and preferences.

Average Claim Processing Time

The average claim processing time at Columbia Mutual Insurance Company tends to vary based on the complexity of the claim and supporting documentation provided. However, the company strives to process claims efficiently within a reasonable timeframe, aiming for swift resolutions.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback on claim resolutions and payouts at Columbia Mutual Insurance Company has been generally positive. Many customers have expressed satisfaction with the efficiency and fairness in handling their claims. However, individual experiences may vary based on specific circumstances.

Unveiling Columbia Mutual Insurance Company’s Advanced Digital Offerings and Technological Innovations

Mobile App Features and Functionality

Columbia Mutual Insurance Company offers a mobile app with various features designed to enhance user experience. This may include functionalities such as policy access, bill payments, claim tracking, and possibly features for initiating new claims.

Online Account Management Capabilities

The company provides robust online account management capabilities through its website. Customers can manage their policies, update personal information, view policy documents, make payments, and potentially access educational resources or FAQs.

Digital Tools and Resources

Apart from the mobile app and online account management, Columbia Mutual Insurance Company might offer additional digital tools and resources. These could include calculators, educational materials, blog posts, or guides aimed at assisting customers in understanding insurance products and making informed decisions.

Frequently Asked Questions

What insurance products does Columbia Mutual Insurance Company offer?

Columbia Mutual Insurance Company provides a range of insurance products, including home, auto, life, and business insurance.

In which states does Columbia Mutual Insurance Company operate?

The company offers coverage in specific states such as Missouri, Illinois, Iowa, and Kansas.

What discounts are available to customers with Columbia Mutual Insurance Company?

Customers can benefit from various discounts such as multi-policy, safe driving, home safety, and customer loyalty discounts.

How does Columbia Mutual Insurance Company compare to its competitors?

Columbia Mutual Insurance Company operates in a competitive market, and some of its key competitors are mentioned in the article.

What are the customer ratings and reviews for Columbia Mutual Insurance Company?

The article contains reviews from customers sharing their experiences with the company, providing insights into their satisfaction levels and overall opinions.

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Sara Routhier

Sr. Director of Content

Sara Routhier, Managing Editor and Outreach Director, has professional experience as an educator, SEO specialist, and content marketer. She has over five years of experience in the insurance industry. As a researcher, data nerd, writer, and editor she strives to curate educational, enlightening articles that provide you with the must-know facts and best-kept secrets within the overwhelming world o...

Sr. Director of Content

Justin Wright

Licensed Insurance Agent

Justin Wright has been a licensed insurance broker for over 9 years. After graduating from Southeastern Seminary with a Masters in Philosophy, Justin started his career as a professor, teaching Philosophy and Ethics. Later, Justin obtained both his Property & Casualty license and his Life and Health license and began working for State Farm and Allstate. In 2020, Justin began working as an i...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Columbia Mutual Insurance Company

3.97 (17 reviews)
4
September 30, 2018

Chloe0923

Columbia Insurance

Reasonable rates for Auto Insurance.Offer several options too pay your bill. Good customer service services.
4
September 7, 2018

1aislinn28

Not a bad company

For the most part, I have no problems with this company. They have cheap prices and the agent that I go through does most of the work. The bill goes up little by little (about ten dollars more a month then when I started 3 years ago). They also almost dropped me after recording my vin number wrong but wasn't a huge deal to fix it. Worth it for the cheapest premium.
4
August 13, 2018

Moes1

Columbia Auto Insurance

good company reasonable rates sometimes I do not understand extra charges on bill from time to time. They had a grace period of three days paying your bill than they did away with it I wish they would of kept it. I pay the same amount as I did with Allstate maybe a little less. The customer service center is very good though except for one time I received a rude agent very discourteous.
4
February 7, 2018

klynnae

Columbia is a great company

I have enjoyed using this company! Having an agent in town is convenient and they are wonderful to work with. Overall, the rates stay the same from year to year so I know what to expect.
4
January 13, 2018

1aislinn28

Great for the price

Price is the cheapest out there. Coverage is great! Took 3 times of calling to get my address changed but they never charged me a late fee at leas
0.5
November 6, 2017

mandasman_71749

Ain't what they say they are!

I just recently got my renewal for my vehicle insurance, and bam! my insurance went from $338 a month to $401 a month! When I contacted Columbia to find out why, they tell me the reason for the increase was that the state of Arkansas just had an increase on their premiums, and for the one time my payment was late!
4.5
November 2, 2017

sysol

Trusted Insurance for a decent price

Haven't had any problems with Columbia. Great insurance company with great agents that are very helpful
4
October 8, 2017

Cntry_3

Wonderful employees

This company has been so kind and curteous to me, and answered all the questions I had while making sure I was okay. Somebody has been with me through every step of the way after an accident so that I was taken care of. And now my truck looks better than new!
5
July 9, 2017

Tingram

Great insurance with low premiums

Columbia has taken very good care of me and offers me low premiums. Been a customer's for years. Wouldn't have it any other way.
3.5
April 20, 2017

Keljoecra61

Tornado relief

After a huge tornado there was a lot of destruction in my neighborhood and the claim adjusters were on point. There must have been hundreds of cars damaged in my neighborhood but they were here quickly and were efficient in handling everyone's claim. I really appreciate their hard work.
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