Dairyland County Mutual Insurance Company of Texas: Customer Ratings & Reviews [2024]

Explore the comprehensive offerings of Dairyland County Mutual Insurance Company of Texas, a trusted provider delivering affordable and high-quality insurance coverage for auto, homeowners, and renters, backed by a strong reputation for customer satisfaction.

UPDATED: Jan 25, 2024

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Jan 25, 2024Fact Checked

Melanie Musson

Published Insurance Expert

Melanie Musson is the fourth generation in her family to work in the insurance industry. She grew up with insurance talk as part of her everyday conversation and has studied to gain an in-depth knowledge of state-specific car insurance laws and dynamics as well as a broad understanding of how insurance fits into every person’s life, from budgets to coverage levels. She also specializes in sustai...

Published Insurance Expert

Angie Watts

Licensed Real Estate Agent

Angie Watts is a licensed real estate agent with Florida Executive Realty. Specializing in residential properties since 2015, Angie is a real estate writer who published a book educating homeowners on how to make the most money when they sell their homes. Her goal is to educate and empower both home buyers and sellers so they can have a stress-free shopping and/or selling process. She has studi...

Licensed Real Estate Agent

UPDATED: Jan 25, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Jan 25, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Jan 25, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Jan 25, 2024Fact Checked
3.8
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Dairyland County Mutual Insurance Company of Texas

Average monthly rate for good drivers:

$104

A.M. Best rating:

A- (Excellent)

Complaint level:

Low

Pros

  • Has been operating for over 70 years and has a strong reputation
  • Offers competitive pricing and multiple discounts
  • Low complaint level and an A- (Excellent) rating from A.M. Best
  • Ranks above the industry average for overall customer satisfaction, according to J.D. Power’s 2021 U.S. Auto Insurance Study

Cons

  • Limited availability in certain places
  • Limited availability in renters and homeowners insurance

Final Verdict: Review of Dairyland County Mutual Insurance Company of Texas

Dairyland County Mutual Insurance Company of Texas is a reputable insurance provider that offers a variety of insurance products including auto, homeowners, and renters insurance. Founded in 1949, the company’s mission is to provide affordable and high-quality insurance coverage to their policyholders.

Dairyland County Mutual Insurance Company of Texas offers competitive pricing, multiple discounts, and exceptional customer service. They have a strong reputation for providing reliable insurance coverage, and according to J.D. Power’s 2021 U.S. Auto Insurance Study, they rank above the industry average for overall customer satisfaction.

However, Dairyland County Mutual Insurance Company of Texas is only available in the state of Texas, and they have limited coverage options for homeowners and renters insurance. Nevertheless, their low complaint level and A- (Excellent) rating from A.M. Best make them a top choice for Texans seeking reliable insurance coverage that fits their budget.

Are you looking for reliable insurance coverage that fits your budget? Dairyland County Mutual Insurance Company of Texas might be the answer you’ve been searching for. Founded in 1949, Dairyland County Mutual Insurance Company of Texas has been serving Texans for over 70 years, offering a variety of insurance products, including auto, homeowners, and renters insurance. The company's mission is to provide affordable and high-quality insurance coverage to their policyholders. With competitive pricing and exceptional customer service, Dairyland County Mutual Insurance Company of Texas is a top choice for Texans seeking insurance coverage that protects what matters most.

What You Should Know About Dairyland

Company contact information

  • Phone: 1-866-324-7952
  • Mailing Address: Dairyland County Mutual Insurance Company of Texas, P.O. Box 2910, Austin, TX 78768-2910
  • Website: https://www.dairylandauto.com/

Related parent or child companies: Dairyland County Mutual Insurance Company of Texas is a subsidiary of Sentry Insurance, a mutual insurance company based in Stevens Point, Wisconsin.

Financial ratings

  • A.M. Best Rating: A- (Excellent)
  • Moody’s Rating: N/A
  • Standard & Poor’s Rating: N/A

Customer service ratings

According to J.D. Power’s 2021 U.S. Auto Insurance Study, Dairyland County Mutual Insurance Company of Texas ranks above the industry average for overall customer satisfaction.

Claims information

Dairyland County Mutual Insurance Company of Texas has limited information available about their claims process on their website. Policyholders can file a claim by calling 1-800-334-0090.

Company apps

Dairyland County Mutual Insurance Company of Texas offers a mobile app for policyholders, which allows them to view their policy information, pay their bills, and file claims on the go. The app is available for download on the App Store and Google Play.

Dairyland Insurance Coverage Options

Dairyland County Mutual Insurance Company of Texas offers a range of insurance products to their policyholders, including:

  • Auto Insurance: Dairyland County Mutual Insurance Company of Texas offers liability, collision, and comprehensive coverage for cars, trucks, and motorcycles. They also offer uninsured/underinsured motorist coverage, personal injury protection, and roadside assistance.
  • Homeowners Insurance: Dairyland County Mutual Insurance Company of Texas offers coverage for single-family homes, condominiums, and rental properties. Their homeowners insurance policies cover damage to the structure of the home, personal property, and liability for personal injuries.
  • Renters Insurance: Dairyland County Mutual Insurance Company of Texas offers coverage for personal property, liability, and additional living expenses for renters.
  • Commercial Auto Insurance: Dairyland County Mutual Insurance Company of Texas offers coverage for businesses that use vehicles in their operations, including liability, collision, and comprehensive coverage.
  • Motorcycle Insurance: Dairyland County Mutual Insurance Company of Texas offers coverage for motorcycles, including liability, collision, and comprehensive coverage.
  • SR-22 Insurance: Dairyland County Mutual Insurance Company of Texas offers SR-22 insurance for drivers who have had their license suspended or revoked.

Overall, Dairyland County Mutual Insurance Company of Texas provides a variety of insurance products to meet the needs of their policyholders. However, it is important to note that their coverage options for homeowners and renters insurance are limited compared to other insurance providers (read our “Top Texas Auto Insurance Providers” for more information).
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Dairyland Insurance Rates Breakdown

Driver Profile Dairyland County MutualNational Average
Clean Record$221$119
1+ Ticket$267$147
1+ Accident$342$173
DUI$442$209
Poor Credit$380$205

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver


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Dairyland Discounts Available

DiscountsDairyland County Mutual
Anti Theft13%
Good Student14%
Low Mileage11%
Paperless10%
Safe Driver13%
Senior Driver12%

Dairyland County Mutual Insurance Company of Texas offers several discounts to their policyholders to help them save money on their insurance premiums. These discounts include:

  • Safe Driver Discount: Offered to policyholders who have a clean driving record with no accidents, tickets, or claims in the past three years.
  • Multi-Car Discount: Offered to policyholders who insure more than one car with Dairyland County Mutual Insurance Company of Texas.
  • Good Student Discount: Offered to students who maintain a “B” average or higher in school.
  • Homeownership Discount: Offered to policyholders who own their own home.
  • Continuous Coverage Discount: Offered to policyholders who have had continuous coverage with Dairyland County Mutual Insurance Company of Texas or their previous insurer for at least six months.
  • Paid-in-Full Discount: Offered to policyholders who pay their annual premium in full at the beginning of their policy term.

These discounts can help policyholders save up to 25% on their insurance premiums, depending on their eligibility and the type of coverage they have.

How Dairyland Ranks Among Providers

Dairyland County Mutual Insurance Company of Texas is a notable insurance provider that has established itself as a reliable option in the Texas market. However, it faces competition from several key players in the insurance industry. Here are some of its main competitors:

  • Allstate Corporation: Allstate is a well-known insurance giant offering a wide range of insurance products, including auto, home, and renters insurance. With a nationwide presence, Allstate poses a significant competitive challenge to Dairyland County Mutual Insurance Company of Texas.
  • State Farm: State Farm is one of the largest insurance providers in the United States, known for its comprehensive coverage options and a vast network of agents. It competes directly with Dairyland County Mutual Insurance Company of Texas in the auto, home, and renters insurance sectors.
  • Geico: Geico, a subsidiary of Berkshire Hathaway, is known for its competitive pricing and innovative marketing. As a major player in the auto insurance market, Geico competes with Dairyland in providing affordable coverage.
  • Progressive Corporation: Progressive is recognized for its user-friendly approach, offering online quotes and a variety of discounts. It competes with Dairyland in the auto insurance sector and appeals to consumers looking for technology-driven solutions.
  • Farmers Insurance Group: Farmers Insurance is a diverse insurance provider offering coverage for homes, autos, and more. With a broad range of products, it competes with Dairyland County Mutual Insurance Company of Texas in multiple insurance categories.

While Dairyland County Mutual Insurance Company of Texas has a strong presence in Texas and offers reliable coverage, it faces stiff competition from nationwide insurance giants like Allstate, State Farm, Geico, Progressive, and Farmers Insurance Group.

Understanding the strengths and weaknesses of these competitors is essential for consumers to make informed choices in their insurance coverage.

Claims Process at Dairyland County Mutual Insurance Company of Texas

Ease of Filing a Claim

Dairyland County Mutual Insurance Company of Texas prioritizes a user-friendly claims process. Policyholders can file claims conveniently through various channels, including online platforms, over the phone, or by using the dedicated mobile apps.

The accessibility of multiple options ensures that customers can choose the method that suits their preferences and circumstances.

Average Claim Processing Time

Efficiency is key when it comes to the claims process. Dairyland County Mutual Insurance Company of Texas strives to provide a prompt resolution for claims. The average claim processing time is a crucial factor for policyholders seeking timely assistance.

The company’s commitment to swift processing contributes to a positive customer experience during challenging situations.

Customer Feedback on Claim Resolutions and Payouts

Customer satisfaction is a crucial aspect of Dairyland County Mutual Insurance Company’s approach to claims. The feedback on claim resolutions and payouts is a valuable indicator of the company’s commitment to meeting policyholders’ expectations.

Reviews and testimonials provide insights into the effectiveness of the claims process and the overall satisfaction of customers.

Dairyland County Mutual Insurance Company of Texas’ Digital and Technological Features

Mobile App Features and Functionality

Dairyland County Mutual Insurance Company of Texas offers a comprehensive mobile app equipped with features designed to enhance the user experience. Policyholders can access and manage their insurance accounts, file claims, and receive updates on the go. The app’s functionality aligns with modern expectations, providing convenience and efficiency.

Online Account Management Capabilities

The online account management capabilities offered by Dairyland County Mutual Insurance Company empower policyholders with control over their insurance accounts. Through a user-friendly online portal, customers can review policy details, update information, and explore additional services. The digital platform streamlines account management, ensuring a seamless experience.

Digital Tools and Resources

In addition to mobile apps and online account management, Dairyland County Mutual Insurance Company provides various digital tools and resources. These tools may include educational materials, calculators, and resources to assist policyholders in understanding their coverage better.

The commitment to digital innovation reflects the company’s dedication to staying at the forefront of technological advancements in the insurance industry.

Frequently Asked Questions

What insurance products does Dairyland County Mutual Insurance Company of Texas offer?

Dairyland County Mutual Insurance Company of Texas offers a variety of insurance products, including auto, homeowners, and renters insurance.

Is Dairyland County Mutual Insurance Company of Texas available only in Texas?

Yes, Dairyland County Mutual Insurance Company of Texas is only available in the state of Texas.

What discounts are available from Dairyland County Mutual Insurance Company of Texas?

Dairyland County Mutual Insurance Company of Texas offers several discounts, including safe driver discounts, multi-policy discounts, and discounts for taking a defensive driving course.

How can I file a claim with Dairyland County Mutual Insurance Company of Texas?

Policyholders can file claims with Dairyland County Mutual Insurance Company of Texas online, by phone, or through an agent.

Does Dairyland County Mutual Insurance Company of Texas offer roadside assistance?

Yes, Dairyland County Mutual Insurance Company of Texas offers roadside assistance services, such as towing, lockout assistance, and jump-starts.

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Melanie Musson

Published Insurance Expert

Melanie Musson is the fourth generation in her family to work in the insurance industry. She grew up with insurance talk as part of her everyday conversation and has studied to gain an in-depth knowledge of state-specific car insurance laws and dynamics as well as a broad understanding of how insurance fits into every person’s life, from budgets to coverage levels. She also specializes in sustai...

Published Insurance Expert

Angie Watts

Licensed Real Estate Agent

Angie Watts is a licensed real estate agent with Florida Executive Realty. Specializing in residential properties since 2015, Angie is a real estate writer who published a book educating homeowners on how to make the most money when they sell their homes. Her goal is to educate and empower both home buyers and sellers so they can have a stress-free shopping and/or selling process. She has studi...

Licensed Real Estate Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Dairyland

3.81 (173 reviews)
0.5
February 16, 2023

Tabatha Denney-Navarro

Dairyland review

****This companies policy is \"Not our Problem\" disgusting experience******** ***Avoid at all costs!!! No concern for Customer Interests!!!!!! My family had carried this insurance for 2 going on 3 years and every time we needed them the company would throw up barriers and \"pass the buck\" as a standard response to any concern we had. we had 2 incidents where we were victims and were just trying to be proactive by informing the company of w...
****This companies policy is \"Not our Problem\" disgusting experience******** ***Avoid at all costs!!! No concern for Customer Interests!!!!!! My family had carried this insurance for 2 going on 3 years and every time we needed them the company would throw up barriers and \"pass the buck\" as a standard response to any concern we had. we had 2 incidents where we were victims and were just trying to be proactive by informing the company of what occured. Both times Dairyland extortion company aggressively sought loopholes in the policy to ensure their lil nest egg was not damaged, meanwhile we are in and out the hospital and without vehicle due to a drunk driver totalling our vehicle. Thank god the perpetrator had State Farm because their agent secured a rental, paid our claim within 2 weeks and followed up with us a week after payout to make sure we had found new vehicle. Dairyland ignored our calls and messages for that whole time, and later emailed us that it was not their responsibility and made sure we did not try to request help. Our policy ((Liabaility vs. Comprehensive)) gave them the excuse to spend our monthly 2 hundred dollar payment to line their pockets with gold rather than silver. Our next vehicle was stolen from our driveway and once again dairyland abandoned us and shucked us aside. We canceled our policy because this company is predatory and customer service is well below community standard and actually rude disrespectful and selfish.
1
September 27, 2022

Bentboy

A complete mess of an insurance company!

After googling insurance companies to get an SR22, I came across Dairyland. [REDACTED NAME] was kind enough(and eager enough) to start my policy on September 12, in which I told agent I did not have funds in my account at the time to start the policy. She stated "No problem. We can start policy, and the company shouldn't try to withdraw my money till 2 days later on my deposit date. well, the withdrawal happened the day before my deposit date, an...
After googling insurance companies to get an SR22, I came across Dairyland. [REDACTED NAME] was kind enough(and eager enough) to start my policy on September 12, in which I told agent I did not have funds in my account at the time to start the policy. She stated "No problem. We can start policy, and the company shouldn't try to withdraw my money till 2 days later on my deposit date. well, the withdrawal happened the day before my deposit date, and not only did I have to pay my bank a decline fee, but my policy cancelled immediately. I contacted my agent on my actual deposit date, and she didn't hesitate to withdraw the starting fee plus the monthly amount(120.55 total). I received an email stating my policy had already cancelled and if I wanted to pay another amount, I could reactivate it. Called Dairyland, and they have no record of the money being applied to my account! So no it's a mess with my bank to start an investigation to get my funds back. Needless to say, I am in touch with the IABBB(International Better Business Bureau) since they are out of [REDACTED NAME]. DO NOT WASTE YOUR TIME WITH THIS COMPANY!
2
May 12, 2022

Jaykazeee

Dairyland < any other auto insurers

Probably the worst auto insurance company that I’ve had. Had them for years covering my 2006 Subaru sti. Charged me 280 each month, no discounts for good driver or anything. Should’ve went to a different car insurance but mistakes happen. Had a car accident years ago and had a damage on my front panel, they said they sent out a check for me but never received it. They sent me a letter about it and I replied Back to them about it but never got...
Probably the worst auto insurance company that I’ve had. Had them for years covering my 2006 Subaru sti. Charged me 280 each month, no discounts for good driver or anything. Should’ve went to a different car insurance but mistakes happen. Had a car accident years ago and had a damage on my front panel, they said they sent out a check for me but never received it. They sent me a letter about it and I replied Back to them about it but never gotten a response back. So I guess They are stealing my money that is owed when I had Them. My car still hasn’t been fixed of it .
4
January 9, 2021

tylercornelison1

Dairyland are you in good hands?

the ;prices are incredible!!! the;y really beat progressive! i was paying 280 dollars a month and dairyland got me almost the same coverage for 182 dollars a month!
5
January 8, 2021

Llm122313

Love them

Great company cheap insurance compared to most companies. Ap needs to be updated besides that it’s great
2
November 21, 2020

MWuerth22

Doesn't Need To Have Cheap Features To Be Cheap

While the policy is pretty bare bones, which I expected and wanted, the app and complete lack of features is unnecessary. After purchasing a policy, I then tried to add another vehicle we purchased a few weeks later. I opened the app and spent 30 minutes trying to figure out where and how to add a vehicle to my existing policy. It turns out, you have to email customer service with the new vehicle information and request it be added. This takes da...
While the policy is pretty bare bones, which I expected and wanted, the app and complete lack of features is unnecessary. After purchasing a policy, I then tried to add another vehicle we purchased a few weeks later. I opened the app and spent 30 minutes trying to figure out where and how to add a vehicle to my existing policy. It turns out, you have to email customer service with the new vehicle information and request it be added. This takes days, which is invaluable time when you need to insure a vehicle. Not only that, but I never got confirmation of them receiving the vehicle info, never was told how much it would be to add it, or any correspondence from the company. It just showed up on my next billing cycle with an increased premium.
5
October 8, 2020

lilialespinoza

Excellent Customer Service

I love this company. Their customer service is awesome. They are available 24 hours and quick claims service.
1
October 6, 2020

tannaa

Horrible

Agents were very rude and unprofessional. There was a new bill every week with a different amount and it was very confusing and frustrating.
5
June 30, 2020

FosterCare2020

Inexpensive

They were inexpensive and simple. I paid over the phone every time my bill was due. They sent me email receipts.
5
June 19, 2020

anarchanoid

Awesome cheap insurance ocmpany

Really good and cheap insurance. Never had any issues whatsoever and will be with them for as long as I can.
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