Dairyland County Mutual Insurance Company of Texas: Customer Ratings & Reviews [2023]

****This companies policy is \"Not our Problem\" disgusting experience******** ***Avoid at all costs!!! No concern for Customer Interests!!!!!! My family had carried this insurance for 2 going on 3 years and every time we needed them the company would throw up barriers and \"pass the buck\" as a standard response to any concern we had. we had 2 incidents where we were victims and were just trying to be proactive by informing the company of what occured. Both times Dairyland extortion company aggressively sought loopholes in the policy to ensure their lil nest egg was not damaged, meanwhile we are in and out the hospital and without vehicle due to a drunk driver totalling our vehicle. Thank god the perpetrator had State Farm because their agent secured a rental, paid our claim within 2 weeks and followed up with us a week after payout to make sure we had found new vehicle. Dairyland ignored our calls and messages for that whole time, and later emailed us that it was not their responsibility and made sure we did not try to request help. Our policy ((Liabaility vs. Comprehensive)) gave them the excuse to spend our monthly 2 hundred dollar payment to line their pockets with gold rather than silver. Our next vehicle was stolen from our driveway and once again dairyland abandoned us and shucked us aside. We canceled our policy because this company is predatory and customer service is well below community standard and actually rude disrespectful and selfish.

After googling insurance companies to get an SR22, I came across Dairyland. [REDACTED NAME] was kind enough(and eager enough) to start my policy on September 12, in which I told agent I did not have funds in my account at the time to start the policy. She stated "No problem. We can start policy, and the company shouldn't try to withdraw my money till 2 days later on my deposit date. well, the withdrawal happened the day before my deposit date, and not only did I have to pay my bank a decline fee, but my policy cancelled immediately. I contacted my agent on my actual deposit date, and she didn't hesitate to withdraw the starting fee plus the monthly amount(120.55 total). I received an email stating my policy had already cancelled and if I wanted to pay another amount, I could reactivate it. Called Dairyland, and they have no record of the money being applied to my account! So no it's a mess with my bank to start an investigation to get my funds back. Needless to say, I am in touch with the IABBB(International Better Business Bureau) since they are out of [REDACTED NAME]. DO NOT WASTE YOUR TIME WITH THIS COMPANY!

Probably the worst auto insurance company that I’ve had. Had them for years covering my 2006 Subaru sti. Charged me 280 each month, no discounts for good driver or anything. Should’ve went to a different car insurance but mistakes happen. Had a car accident years ago and had a damage on my front panel, they said they sent out a check for me but never received it. They sent me a letter about it and I replied Back to them about it but never gotten a response back. So I guess They are stealing my money that is owed when I had Them. My car still hasn’t been fixed of it .

While the policy is pretty bare bones, which I expected and wanted, the app and complete lack of features is unnecessary. After purchasing a policy, I then tried to add another vehicle we purchased a few weeks later. I opened the app and spent 30 minutes trying to figure out where and how to add a vehicle to my existing policy. It turns out, you have to email customer service with the new vehicle information and request it be added. This takes days, which is invaluable time when you need to insure a vehicle. Not only that, but I never got confirmation of them receiving the vehicle info, never was told how much it would be to add it, or any correspondence from the company. It just showed up on my next billing cycle with an increased premium.