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Review
I enrolled through the healthcare.gov site in November. It’s now February and I still haven’t received an insurance card. I’ve gotten ZERO information on my policy, the only thing they’ve sent me are bills- which I’ve paid.
I have searched high and low through their website – which is TERRIBLE and so not user-friendly – and which DOES NOT have a customer service number listed, nor is there one listed on the bills they send. All they have is a “send us your inquiry” page, which I had assumed emailed someone in the company, but I have filled it out 4 times in the past 3 months and have yet to hear from anyone.
They are a “give us your money, but we don’t wanna hear about your problems” kind of company. I’m canceling asap
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Review
We are having the same problem as you, Melissa!