Esurance Insurance Company of New Jersey

This has been the worst experience I have ever had, I was in a no-fault accident on May 27th. It is now 9/20/2022. I have called multiple times since my accident, and I have emailed the claims department. After calling to complain multiple times, 9/20 was the first day I was told that there was never a complaint entered for me? I have been transferred to multiple VM and have received no response from the supervisor or the adjuster. The records show that I have called continuously month after month with no response. I have no idea what my next steps should be or if something is needed from me. This is my life, It is very unsettling and disheartening that this company has gotten away with doing this to multiple people. Not having a vehicle has affected me very negatively and it's very sad that the company could care less about its customers. I am so hurt by this and it has caused me a lot of stress

I am not a policy holder, but am the victim of a car accident and the driver was insured with Esurance. As of 7 full days of the accident I have not heard one word from the adjuster even though I called and left at least 2 voicemails per day and 2 emails. I have contact the company again to speak to a supervisor just to be transferred to the same adjuster who now has a full voicemail box. These people don't know if I am okay, need a rental car, nothing. Although I hate to be this way I had to Lawyer up.

Esurance is the worst insurance company I have ever dealt with. The adjuster on my claim [REDACTED NAME], has ignored repeated request to call me to handle my claim. Esurance doesn’t seem to know what supervisors are on the job, or on extended leave and not monitoring their messages. Esurance keeps connecting me to [REDACTED NAME], who is on extended leave. They have no one monitoring the calls and messages for the employees who make themselves unavailable or are not at work, on vacation or somehow not there to supervise. Their voice system is like being in the 7th ring of [REDACTED]. If all you want is an insurance card to prove you have coverage Esurance is the place to go. If you want an insurer that actually provides the coverage stay away from Esurance. I have provided names of the people who aren’t doing their jobs so Esurance will know who they are. Don’t harass them. Just know to avoid them if Esurance wants to assign them to your claim. I can’t provide all the names but at least 10 different people have done a crappy job of getting this going. I only want a phone call so I get things moving. The problem is really Esurance as a company. They take your money and that’s all. I called Esurance 20 times (exact count). I called [REDACTED NAME] at least 8 times & left messages which were not returned. Got transferred to non-working telephone 5 times.

Buyer Beware!! I got Esurance to quote a policy for 3 cars and 4 drivers. Their rate was significantly lower than my current policy. A 6 month payment was made and I was all set to cancel the old policy when I looked closer at the quote - they dropped comp and collision on 2 cars! No wonder their rates were lower!! I called back to cancel. Too late! They grabbed $1250+ from my checking account! Previous comparison quotes with other companies were always apples to apples - same levels and types of coverage. Not this BS of dropping coverage to quote a lower rate. With Comp and Collision added back in the premiums jumped nearly $1000!! Deceptive insurance practices!! Buyer Beware!!

THIS COMPANY I WOULD GIVE 0 STARS TO!! I HAD AN AUFUL EXPERENCE, AND IT TOOK 60 DAYS TO GET MY CLAIM PAID!! HERE IS MY STORY.... I would like to express my dissatisfaction with your company, and claims rep [REDACTED NAME]!!! I first filed my claim of Dec 10, after that I spoke with [REDACTED NAME] about 3 times, until my claim was escaladed into a fraud claim which was TOTALLY RIDICULIOUS!! In that time WITHOUT EXSAGERATION I HAD LEEFT AT LEAS T25 TO 30 EMAILS, AND ABOUT 40 CALLS!!! WITH [REDACTED NAME] TOTALLY IGNORING ME AND NOT RETURNING ANY OF MY CALLS OR EMAILS!!! SHE SHOULD BE ASHAMED OF HERSELF BY THE WAY SHE DOES HER JOB AND REPRESENTS YOUR COMPANY!!!!! BY, BLOWING ME OFF, MAKING ME FEEL FLUSTERATED,VERY ANGREY, AND DESERETED!! I WILL BE LEAVING NEGIVE FEEDBACK AND FORWARDING THIS EMAIL, AND MY DISSATIFACTION FOR [REDACTED NAME], ON EVERY FEEDBACK SITE I CAN!!! IM DROPPING ESURANCE. IN THE 28 YEARS IVE BEEN DRIVING AND HAD AUTO INSURANCE I HAVE NEVER BEEN TREATED AND IGNORED THIS BAD!! Last week FINALLY, [REDACTED NAME], released my claim, after speaking with him, it took [REDACTED NAME] 3 DAYS TO CALL ME BACK, ONLY TO LEAVE ME A VOICE MAIL. SINCE LAST WEEK IVE CALLED ABOUT 6 TIMES, AND EMAIL HER AT LEAST 4 TIMES!!!!!!!!!! TO QUESS WHAT NO RESPONCE!!!!!!!!!!!!!! SHE SHOULD BE ASHAMED OF HERSELF AND THE WAY SHE SO CALLED DOES HER JOB!!!!!!!!!! I know this is not the way your supposed to be treated and through the years have dealt with progressive and geico, with EXCLENT CLAIMS RERESENTIVE, ALWAYS MAKINK ME FELL WELCOME AND ASISTING ME ANY WAY THEY COULD!! THE TOTAL OPPSITE OF [REDACTED NAME]!!!! SHE IS SHAMEFULL AND SUCKS AT HER JOB!!!!! [REDACTED NAME] [REDACTED]

Reliable, straightforward, and easy to work with, eSurance has been a good choice for the last 7+ years. Previously had Allstate but after my payment increased, I switched to their online only insurance company, eSurance, and have been happy with it ever since. The claims process has been super easy and helpful (two not at fault accidents in past), great rental car program, and windshield coverage is good. My bill has been consistent over time without any large price jumps. Out of curiosity I have been doing some price comparisons lately and I cannot beat the price or quality of my current policy. So eSurance it is. Highly recommended.