First National Insurance Company of America: Customer Ratings & Reviews [2025]

First National Insurance Company of America is an A-rated insurance provider offering various insurance products and services at competitive pricing with excellent customer service and claims processing. The company offers multi-policy and safe driver discounts, and operates in multiple states.

While the website lacks information on coverage options and online quotes are not available, customers have reported a low complaint level, indicating a positive experience overall with the company. With a rich history dating back to 1901, First National Insurance Company of America maintains a mission of providing quality insurance products and services to its customers.

What You Should Know About First National Insurance Group

First National Insurance Group Insurance Coverage Options

First National Insurance Company of America offers a range of insurance products and services to meet the needs of their customers. These coverage options include:

• Auto insurance: Liability, collision, and comprehensive coverage are available for cars, trucks, and SUVs.
• Home insurance: Coverage is available for homeowners, renters, and condo owners, with options for dwelling, personal property, liability, and additional living expenses.
• Life insurance: Term life, whole life, and universal life insurance policies are available to help protect loved ones financially in the event of an unexpected death.
• Umbrella insurance: Provides additional liability coverage beyond the limits of other insurance policies, offering peace of mind in case of a large lawsuit.
• Business insurance: Coverage options include commercial auto, general liability, workers’ compensation, and business owners policies.
• Flood insurance: Protection against damage caused by flooding, available for homeowners, renters, and business owners.

These coverage options offer a broad range of protection against a variety of risks and can be customized to meet the specific needs of each customer. Customers should speak with an agent to determine the best coverage options for their unique situation.

First National Insurance Group Insurance Rates Breakdown

First National Insurance Group Discounts Available

First National Insurance Company of America offers several discounts to help customers save money on their insurance premiums. These discounts include:

• Multi-policy discount: Customers who have multiple policies with the company can receive a discount on their premiums.
• Safe driver discount: Customers who have a good driving record and no recent accidents or violations can receive a discount on their premiums.
• Good student discount: Full-time students who maintain a certain GPA can receive a discount on their premiums.
• Homeowner discount: Customers who own a home can receive a discount on their premiums.
• Pay in full discount: Customers who pay their premiums in full upfront can receive a discount on their premiums.
• E-billing discount: Customers who sign up for paperless billing can receive a discount on their premiums.

These discounts can help customers save a significant amount of money on their insurance premiums and are a great way to make coverage more affordable. Customers should speak with an agent to learn more about these discounts and how to qualify for them.

How First National Insurance Group Ranks Among Providers

The insurance industry is highly competitive, and there are several companies that compete with First National Insurance Company of America. Some of the main competitors include:

• State Farm: One of the largest insurance companies in the United States, State Farm offers a wide range of insurance products, including auto, home, life, and health insurance.
• Allstate: Another large insurance company, Allstate offers similar products and services to State Farm and First National Insurance Company of America, with a focus on providing personalized service and support.
• Progressive: Known for their humorous advertising campaigns, Progressive is a popular choice for auto insurance, offering competitive rates and a variety of discounts.
• Geico: Known for their iconic gecko mascot, Geico is a direct-to-consumer insurance company that offers a range of insurance products, including auto, home, and life insurance.

These competitors have different strengths and weaknesses, and each appeals to different types of customers. First National Insurance Company of America may differentiate themselves from these competitors through their unique coverage options, discounts, or customer service experience.

Customers should compare quotes and coverage options from multiple companies to find the best fit for their individual needs.

Claims Process at First National Insurance Company of America

Ease of Filing a Claim

First National Insurance Company of America offers a streamlined claims process, providing policyholders with multiple convenient options to file claims. Customers can easily initiate a claim online through the company’s website, over the phone with dedicated customer support, or via mobile apps for added accessibility.

The diverse range of channels ensures that policyholders can choose the method that best suits their preferences and circumstances.

Average Claim Processing Time

The average claim processing time with First National Insurance Company of America is noteworthy for its efficiency. The company is committed to a prompt and transparent claims resolution process.

While individual cases may vary, the overall trend indicates that the insurer strives to process and settle claims in a timely manner, minimizing inconvenience for policyholders during critical moments.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback regarding claim resolutions and payouts with First National Insurance Company of America is generally positive. Policyholders appreciate the company’s commitment to fair and timely settlements.

The feedback suggests that the insurer maintains a customer-centric approach, addressing claims with professionalism and ensuring that customers receive the financial support they need during challenging situations.

First National Insurance Company of America Digital and Technological Features

Mobile App Features and Functionality

First National Insurance Company of America excels in providing a feature-rich mobile app, enhancing the overall customer experience. The app offers intuitive navigation, allowing users to manage policies, view documents, and initiate claims seamlessly.

Additionally, features like real-time notifications and policy alerts contribute to an enhanced mobile experience, keeping policyholders informed and in control of their insurance management.

Online Account Management Capabilities

The online account management capabilities provided by First National Insurance Company of America empower policyholders with comprehensive control over their insurance accounts. Through a user-friendly online portal, customers can access policy details, make payments, and update information conveniently.

The insurer’s commitment to a robust online platform reflects its dedication to delivering a modern and efficient customer experience.

Digital Tools and Resources

First National Insurance Company of America offers a suite of digital tools and resources to support and educate policyholders. These tools may include online educational materials, calculators, and resource centers, providing valuable insights into insurance-related topics.

By leveraging technology, the insurer aims to empower customers with the knowledge needed to make informed decisions about their insurance coverage.