Freeway Auto Insurance Review [2024]

Navigating the intricacies of auto insurance, this article delves into the services offered by Freeway, a broker facilitating the search for budget-friendly and tailored policies, emphasizing its role in connecting customers with suitable coverage options from various insurance providers.

UPDATED: Nov 4, 2024Fact Checked

Rachel Bodine

Feature Writer

Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All...

Feature Writer

Dani Best

Licensed Insurance Producer

Dani Best has been a licensed insurance producer for nearly 10 years. Dani began her insurance career in a sales role with State Farm in 2014. During her time in sales, she graduated with her Bachelors in Psychology from Capella University and is currently earning her Masters in Marriage and Family Therapy. Since 2014, Dani has held and maintains licenses in Life, Disability, Property, and Casualt...

Licensed Insurance Producer

UPDATED: Nov 4, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Nov 4, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Nov 4, 2024Fact Checked
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Freeway Insurance

Average Monthly Rate For Good Drivers

$119

A.M. Best Rating:

N/A

Complaint Level:

Low

Pros

  • It offers a variety of insurance products as it works with a number of major companies.
  • Its insurance network lets customers get quotes quickly, and Freeway agents will work with customers to find the best plan for their needs.
  • Freeway has a good rating from the Better Business Bureau (BBB).

Cons

  • Freeway does not underwrite its policies but brokers for other insurance companies and sells on their behalf.
  • Not all states have in-person agents that you can work with directly.
  • Freeway is not rated by third-party financial ratings companies like A.M. Best.
Freeway offers quotes for car insurance in all 50 states, so you will be able to use Freeway as a broker no matter what state you live in. You can get quotes online or call Freeway directly. The Freeway quote phone number is 800-777-5620, and the Freeway customer service number is 888-443-4662. You may also call the company's corporate headquarters at 714-252-2500. If you'd rather get in touch online, email Freeway customer service at [email protected], or accounts payable at [email protected]. Freeway's corporate headquarters address is 7711 Center Ave #200, Huntington Beach, CA 92647. Again, bear in mind that there won’t be a number for claims at Freeway, as the claims will be handled by the company that is actually servicing your policy.

Freeway does not underwrite its own insurance policies, it simply matches you with an insurance company that suits your needs and budget. Freeway is a broker service that will help you find insurance from one of the companies it does business with. While Freeway does have good ratings from the BBB, it is not rated by other sites like A.M. Best.

If you want to use Freeway to find a cheaper auto insurance policy, make sure you are comparing the rates Freeway gives you to other rate estimates. You can also use our free rate comparison tool to shop around at different auto insurance companies in your area and then purchase directly from that company.

What You Should Know About Freeway Insurance

Freeway Insurance Services America, LLC, or Freeway, has been around since 1987 and is a broker that helps customers find cheap auto insurance from different insurance companies. It also has a wide range of insurance offerings beyond just car insurance. If you are considering Freeway as your choice for a car insurance distribution company, you should first read our Freeway auto insurance review.

We will go over everything you need to know about Freeway as a company, from its pros and cons to the states where it has offices.

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Freeway Insurance Coverage Options

Because Freeway sells on behalf of different companies, you should be able to find your desired car insurance coverages. Most companies will offer the following basic auto insurance coverages, and every company in your state will offer the minimum coverage required there.

  • Bodily injury liability insurance. Pays for other parties’ medical bills if you cause an accident.
  • Property damage liability insurance. Pays for other parties’ property damage bills if you cause an accident.
  • Collision auto insurance. Pays for your car’s repairs if your car is damaged from a collision with another vehicle or object, regardless of who was at fault.
  • Comprehensive insurance. Pays for your car’s repairs if your car is damaged by weather, vandalism, falling objects, animal contact, and other non-accident related events.
  • Medical payments (MedPay) insurance. Pays for any medical bills you or your passengers incur if you are injured in an accident.
  • Personal injury protection (PIP) insurance. Pays for medical bills, lost wages, and more if you or your passengers are injured in an accident.
  • Underinsured motorist insurance. Pays the remainder of your repair bills after an accident if the at-fault driver doesn’t have enough insurance to cover your bills.
  • Uninsured motorist insurance. Pays for your repair bills if the at-fault driver doesn’t have insurance.

Collision and comprehensive insurance aren’t required by states like liability insurance coverage, but if you have a loan or lease on your car, your lender may require them. In addition to the standard insurance coverages above, you can also find the following optional insurance coverages at many car insurance companies.

  • Classic car insurance. Provides coverage for cars that are considered classics.
  • Gap insurance. Pays the difference between a car’s depreciated value and what is left on the lease or loan if a car is totaled.
  • Non-owner insurance. Liability insurance for those who drive but don’t own a car.
  • Rental reimbursement insurance. Helps pay for the cost of a rental car if your car is in the shop for an extended period of time after a covered claim.
  • Rideshare insurance. Protects you when you drive around customers for companies like Uber or Lyft.
  • Roadside assistance insurance. Helps you with breakdowns, battery jumpstarts, locked cars, and more.

These are some of the main add-on coverages that should be offered by most car insurance companies.

Freeway Insurance Rates Breakdown

Driver ProfileFreewayNational Average
Clean Record$220$230
1+ Ticket$330$340
1+ Accident$310$320
DUI$350$350
Poor Credit$378$396

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver

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Unfortunately, we can’t give you an estimate of Freeway’s insurance rates, as it is selling on behalf of multiple different companies and not selling its own insurance products. What we can do, however, is give you an estimate of what different companies charge on average, so you can get a better idea of what rates to expect when comparing companies.

Take a look at the average monthly rates for car insurance below.

Average Monthly Liability-Only vs. Full Coverage Auto Insurance Rates by Company

CompaniesMonthly Liability-Only Coverage Auto Insurance RatesMonthly Full Coverage Auto Insurance Rates
Allstate$162$318
American Family$114$224
Farmers$147$288
Geico$91$179
Liberty Mutual$203$398
Nationwide$117$229
Progressive$144$283
State Farm$120$235
Travelers$147$287
USAA$82$161
National Average$133$260

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Your quoted rates may be above or below these average rates, depending on your age, location, driving record, choice of company, and more. Take a look at the table below to see how rates can change based on your driving record.

Auto Insurance Monthly Rates by Driving Record & Provider

Insurance CompanyClean RecordSpeeding TicketOne AccidentOne DUI
Allstate$318$374$416$522
American Family$224$252$310$361
Farmers$288$340$377$393
Geico$179$220$266$406
Liberty Mutual$398$475$517$634
Nationwide$229$259$283$379
Progressive$283$334$398$331
State Farm$235$266$283$303
Travelers$287$355$357$478

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Younger drivers will have some of the highest rates, as well as drivers with a DUI or at-fault accident. Freeway should be able to help you determine which car insurance company will offer the cheapest rates, but it is always wise to double-check on your own to make sure you are actually getting the best deal possible.

Freeway Insurance Discounts Available

DiscountFreeway
Anti Theft10%
Good Student15%
Low Mileage12%
Paperless8%
Safe Driver10%
Senior Driver5%

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Freeway doesn’t offer discounts, but it will help you find which car insurance company has the best rates and discounts for you. Some common discounts you’ll find at most car insurance companies include:

  • Anti-theft discount. Discount for cars with anti-theft devices, such as a GPS tracking system.
  • Autopay discount. Discount for customers who sign up for automatic payments.
  • Customer loyalty discount. Discount for customers who have been with the company for a specific period of time.
  • Defensive driver class discount. Discount for drivers who take and successfully complete a defensive driver course.
  • Good driver discount. Discount for drivers with a clean driving record.
  • Low-mileage discount. Discount for drivers who have low mileage each year.
  • Military discount. Discount for veterans and active military members.
  • Multi-car discount. Discount for drivers who insure more than one car on the same policy.
  • Multi-policy discount. Discount for drivers who purchase more than one type of insurance from the same company, such as home and auto insurance bundles.
  • Paid-in-full discount. Discount for drivers who pay for their policy in full when signing up, rather than paying their rates monthly.
  • Student discount. Discount for students who have a 3.0 GPA or higher or a B average or higher.

These are some of the most common auto insurance discounts you will see, and most companies offer multiple discounts. Of course, the percentage saved will vary from company to company, and some companies have more discounts than others.

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How Freeway Insurance Ranks Among Providers

Freeway Auto Insurance operates as a broker, connecting customers with various insurance providers to find suitable coverage. While Freeway itself doesn’t underwrite policies, it competes in the insurance marketplace with other brokers and companies. Here is a list of competitors that customers may consider when shopping for auto insurance.

  • Progressive: A well-known insurance provider offering a range of coverage options and discounts.
  • Geico: Renowned for competitive rates and an easy-to-use online platform.
  • State Farm: A widely recognized insurer with a vast network of agents and various coverage options.
  • Allstate: Known for personalized service and a variety of insurance products beyond auto coverage.
  • Esurance: An online-focused insurance provider, offering convenience and competitive rates.

While Freeway Insurance provides a valuable service as a broker, customers need to explore different options. Comparing quotes from multiple providers, including those listed above, can help individuals find the best coverage at the most competitive rates.

Each competitor brings its strengths, whether in terms of customer service, discounts, or coverage options, allowing consumers to make informed decisions based on their specific needs and preferences.

Freeway Reviews and Ratings

Reviews and ratings are important to look at before choosing an insurance company. We’ve outlined the main ratings and reviews below that you should look over before doing business with Freeway.

Freeway Customer Satisfaction and Complaints

Freeway has an A+ rating from the Better Business Bureau (BBB). It also has an average of 4.2 out of five stars from 259 customer ratings on the BBB’s website. These are great ratings and show Freeway has good customer service and business transparency.

As for complaints, there were a total of 183 complaints closed in the last three years and 58 complaints closed in the last year on the BBB’s website. Complaints had to do with trouble communicating with the company and differences between quotes and actual rates paid.

Freeway A.M. Best Rating

A.M. Best is a company that rates the financial strength of companies, so you can check if a company you plan to do business with is in good standing. However, Freeway is not rated by A.M. Best, so its financial status isn’t clear. Instead, you should check the A.M. Best rating of the company Freeway recommends to you.

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Frequently Asked Questions

Does Freeway have full coverage auto insurance?

Yes, full coverage is available through Freeway. Full coverage typically includes state-required insurance coverages such as liability insurance and/or Personal Injury Protection (PIP), along with collision and comprehensive insurance coverages.

In what states does Freeway sell insurance?

Freeway offers insurance quotes in all 50 states. However, it only has in-person agents and offices in about half of the U.S. states. For states without in-person offices, customers can get quotes online or by calling Freeway’s quote number at 800-777-5620.

Besides car insurance, does Freeway offer other insurance products?

Yes, Freeway offers broker services for various insurance coverages beyond car insurance, including ATV insurance, business insurance, dental insurance, health insurance, homeowners insurance, and more.

Does Freeway provide online insurance quotes?

Yes, Freeway offers online car insurance quotes. Customers can also obtain quotes by calling Freeway directly. Information required for a quote includes details such as address, name, birthday, gender, driving history, and similar details.

Does Freeway Auto Insurance offer discounts?

Yes, Freeway Auto Insurance offers discounts to eligible policyholders. The specific discounts may vary based on factors such as the individual’s driving record, the type of vehicle owned, and other qualifying criteria. Customers are advised to contact Freeway’s customer service or check their website for detailed information on available discounts.

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Rachel Bodine

Feature Writer

Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All...

Feature Writer

Dani Best

Licensed Insurance Producer

Dani Best has been a licensed insurance producer for nearly 10 years. Dani began her insurance career in a sales role with State Farm in 2014. During her time in sales, she graduated with her Bachelors in Psychology from Capella University and is currently earning her Masters in Marriage and Family Therapy. Since 2014, Dani has held and maintains licenses in Life, Disability, Property, and Casualt...

Licensed Insurance Producer

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Freeway Insurance

3.63 (7 reviews)
4.5
January 18, 2024

S Clark

Freeway Insurance review

Dalia is an amazing Customer service representative!! She assisted in getting me a lowed auto insurance policy and quote. When I need help, she assists me and doesn\'t give me the run around. She makes sure my policy is still in good standing and if I get an error or email from the auto insurance she assists and gets me back on track. Love working with her and having her help me. GIVE HER A RAISE!!!! store # 2725
1
February 17, 2023

Guilbert

Becarful!!!!!

Don't buy from. Freeway insurance. They will take your money from your bank even after you cancel your policy. They are thieves and only middle man brokers buying from other companies. Something you can do yourself with no cost. The deposit they ask you for it's their commission. Go to big companies like Geico, Costco, Farmers, progress. You will pay less and no headaches. I am warning you. ⚠️ you will learn the hard way like me if you buy fr...
Don't buy from. Freeway insurance. They will take your money from your bank even after you cancel your policy. They are thieves and only middle man brokers buying from other companies. Something you can do yourself with no cost. The deposit they ask you for it's their commission. Go to big companies like Geico, Costco, Farmers, progress. You will pay less and no headaches. I am warning you. ⚠️ you will learn the hard way like me if you buy from Freeway, Adrianas,Loyal insurance etc . All this independent companies are a scamm.
4
December 7, 2020

alliexo

Excellent For Cheap Fix

Great prices when you need basic liability coverage. No experience with them on actual incidents, i mostly used Freeway during my first few years of driving. Excellent customer service, low rates.
4
April 18, 2018

GT2

Awesome

So far, so good. I called several times looking into different policies theu may carry. I went online to their website and got a quote. I did not buy same day, but their agent did all he could to get my payments very close to the original price I first saw.
3
March 13, 2018

Bossybeezy68

Pricey

It's okay kinda pricey for coverage that doesn't fully cover for everyday driving essentials. Wish it had better rates and coverage options
5
March 2, 2018

UTSER

Cheap

Pretty good. They dropped our bill from $150 to 100 per car. Haven't had an accident so far hope I can keep it up...
5
February 18, 2018

bandit19

My Experience with the freeway!!!

The customer service is superb, and the manager was really nice and helpful. I had a great experience.
3
February 8, 2018

flores1984

good

they have good price and good costumer service. is easy the application, and fast claimer. i recommend
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