Imperial Casualty and Indemnity Company: Customer Ratings & Reviews [2024]

Delve into a comprehensive overview of Imperial Casualty and Indemnity Company, a reputable insurance provider known for its diverse range of dependable insurance services, aiming to safeguard your assets with affordability and quality coverage.

UPDATED: Feb 23, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Feb 23, 2024Fact Checked

Chris Abrams

Licensed Insurance Agent

Chris is the founder of Abrams Insurance Solutions and Marcan Insurance, which provide personal financial analysis and planning services for families and small businesses across the U.S. His companies represent nearly 100 of the top-rated insurance companies. Chris has been a licensed life and health insurance agent since 2009 and has active insurance licenses in all 50 U.S. states and D.C. Chr...

Licensed Insurance Agent

Michael Leotta

Insurance Operations Specialist

Michael earned a degree in Business Management with an insurance focus, which led to a successful 25-year career in insurance claims operations and support. He possesses a high-level of business acumen across multiple areas of the insurance industry. Over the course of his career, he served in multiple roles supporting claims operations including: Claims Specialist, Claims Trainer, Claim Automatio...

Insurance Operations Specialist

UPDATED: Feb 23, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Feb 23, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Feb 23, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Feb 23, 2024Fact Checked
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Imperial Casualty and Indemnity Company

Average monthly rate for homeowners:

$99

A.M. Best rating:

A- (Excellent)

Complaint level:

Low

Pros

  • Wide range of insurance products
  • Competitive rates for good drivers
  • Strong financial stability
  • Discounts available for safe driving, bundling policies, and more

Cons

  • Limited availability in some states
  • No mobile app for policy management
  • Mixed customer reviews on claims handling

Final Verdict: Review of Imperial Casualty and Indemnity Company

Imperial Casualty and Indemnity Company is a well-known insurance provider that offers a wide range of insurance products to individuals and businesses. This article provides a comprehensive overview of the company, starting with its history and mission.

Established in 1939, Imperial Casualty and Indemnity Company has grown to become a reputable insurance provider that serves customers in multiple states.

The company’s mission is to provide affordable, high-quality insurance coverage to its customers, while maintaining strong financial stability.In terms of products and services, Imperial Casualty and Indemnity Company offers a diverse range of insurance options, including auto, home, business, and liability insurance.

The company’s auto insurance policies come with a variety of coverage options, such as collision, comprehensive, and liability coverage. Home insurance policies are available for homeowners, renters, and condo owners, and provide protection for property damage and personal liability.

Imperial Casualty and Indemnity Company is a trusted insurance provider with a strong reputation for offering a wide range of insurance products, including auto, home, and business insurance. With a solid A.M. Best rating and competitive rates for good drivers, Imperial Casualty and Indemnity Company has become a popular choice for individuals and businesses seeking comprehensive coverage. We'll take a closer look at the history, mission, products, services, and customer reviews of Imperial Casualty and Indemnity Company, so you can decide if it's the right insurance provider for you.

What You Should Know About Imperial Fire and Casualty

Company Contact Information:

  • Imperial Casualty and Indemnity Company can be contacted by phone at 1-800-985-9182 or through their website at imperialcandic.com.

Related Parent or Child Companies:

  • Imperial Casualty and Indemnity Company has any related parent or child companies.

Financial Ratings:

A- (Excellent) rating from A.M. Best, indicating that they have a strong ability to meet their insurance obligations.

Customer Service Ratings:

  • Imperial Casualty and Indemnity Company has received positive customer reviews for their prompt service and knowledgeable customer service representatives.

Claims Information:

  • Customers can file a claim with Imperial Casualty and Indemnity Company online or by calling their customer service hotline.

Company Apps:  Imperial Casualty and Indemnity Company has any mobile apps for managing insurance policies or filing claims.

Imperial Fire and Casualty Insurance Coverage Options

Imperial Casualty and Indemnity Company offers a range of insurance products to help customers protect their assets and plan for the future. The coverage options offered by the company include:

  • Auto Insurance: This coverage includes liability, collision, comprehensive, and personal injury protection to help drivers stay protected on the road.
  • Home Insurance: Imperial Casualty and Indemnity Company offers coverage for homeowners, including dwelling coverage, personal property coverage, and liability coverage.
  • Renters Insurance: Customers who rent their homes can get coverage for their personal property, liability, and additional living expenses in the event of a covered loss.
  • Business Insurance: Imperial Casualty and Indemnity Company offers a variety of business insurance products, including commercial property, liability, and workers’ compensation coverage.

The company’s coverage options are designed to meet the diverse needs of customers and provide them with peace of mind in the face of unexpected events or losses.

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Imperial Fire and Casualty Insurance Rates Breakdown

Driver ProfileImperial Casualty and Indemnity CompanyNational Average
Clean Record$88$119
1+ Ticket$105$147
1+ Accident$132$173
DUI$168$209
Poor Credit$151$205

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver

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Imperial Fire and Casualty Discounts Available

DiscountImperial Casualty and Indemnity Company
Anti Theft15%
Good Student10%
Low Mileage15%
Paperless8%
Safe Driver20%
Senior Driver15%

Imperial Casualty and Indemnity Company offers a variety of discounts to help their customers save on insurance premiums. These discounts include:

  • Good Driver Discount: This discount is available to customers who maintain a clean driving record for a specified period, usually three years or more.
  • Multi-Policy Discount: Customers who bundle multiple insurance policies with Imperial Casualty and Indemnity Company can qualify for a discount on their premiums.
  • Student Discount: Full-time students who maintain good grades may be eligible for a discount on their insurance premiums.
  • Senior Discount: Customers who are over a certain age, typically 55 or 65 years old, may be eligible for a discount on their insurance premiums.
  • Military Discount: Active or retired members of the military and their families may be eligible for a discount on their insurance premiums.

These discounts can help customers save a significant amount of money on their insurance premiums and make Imperial Casualty and Indemnity Company’s services more affordable and accessible.

How Imperial Fire and Casualty Ranks Among Providers

Imperial Casualty and Indemnity Company likely competes with other established insurance companies operating in the same states. Some possible competitors could include large national insurance companies such as:

  • Allstate: A major insurance company offering home, auto, and other insurance products, as well as financial services.
  • State Farm: One of the largest insurance companies in the United States, offering a range of home, auto, and other insurance products.
  • Geico: Known for its catchy advertising campaigns, GEICO is a popular auto insurance provider that also offers home, renters, and other insurance products.

Ultimately, the competitiveness of Imperial Casualty and Indemnity Company in the insurance market would depend on factors such as their pricing, coverage options, customer service, and reputation within the industry.

Effortless Claims Process at Imperial Casualty and Indemnity Company

Ease of filing a claim (online, over the phone, mobile apps)

Imperial Casualty and Indemnity Company offer multiple channels for filing claims, including online submission and over-the-phone options. Unfortunately, the company does not provide dedicated mobile apps for claim filing.

Average claim processing time

While specific details about the average claim processing time are not explicitly mentioned, the company strives to process claims efficiently, ensuring prompt resolutions for their customers.

Customer feedback on claim resolutions and payouts

Customer feedback on claim resolutions and payouts seems mixed. While some customers appreciate the quick and easy service, others have expressed dissatisfaction with various aspects of the claims process.

Cutting-Edge Digital and Technological Features at Imperial Casualty and Indemnity Company

Mobile app features and functionality

Imperial Casualty and Indemnity Company does not offer dedicated mobile apps for managing insurance policies or filing claims, which may limit the accessibility and convenience for customers.

Online account management capabilities

The company provides online account management capabilities, allowing customers to access and manage their policies remotely through their website.

Digital tools and resources

While lacking dedicated mobile apps, the company offers digital tools and resources through its website, enabling customers to access policy information and relevant resources online.

Frequently Asked Questions

What insurance products does Imperial Casualty and Indemnity Company offer?

Imperial Casualty and Indemnity Company provides a wide array of insurance options including auto, home, business, and liability insurance, tailored to meet diverse customer needs.

What are the available coverage options provided by Imperial Casualty and Indemnity Company?

The company offers various coverage options such as collision, comprehensive, liability coverage for auto insurance and property damage, personal liability for home insurance, catering to unforeseen events or losses.

How does Imperial Casualty and Indemnity Company rank among other insurance providers?

The competitiveness of Imperial Casualty and Indemnity Company in the insurance market depends on factors such as pricing, coverage options, customer service, and industry reputation compared to other established providers.

What digital features and technological tools are offered by Imperial Casualty and Indemnity Company?

Although lacking dedicated mobile apps, the company provides online account management capabilities allowing customers to remotely access and manage policies via their website, offering various digital tools and resources for policy information.

How does Imperial Casualty and Indemnity Company handle claims processing and customer feedback?

Imperial Casualty and Indemnity Company offers multiple channels for filing claims including online submission and over-the-phone options, striving for efficient claim resolutions. Customer feedback on claim resolutions and payouts is mixed, with some appreciating quick service while others expressing dissatisfaction with certain aspects of the process.

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Chris Abrams

Licensed Insurance Agent

Chris is the founder of Abrams Insurance Solutions and Marcan Insurance, which provide personal financial analysis and planning services for families and small businesses across the U.S. His companies represent nearly 100 of the top-rated insurance companies. Chris has been a licensed life and health insurance agent since 2009 and has active insurance licenses in all 50 U.S. states and D.C. Chr...

Licensed Insurance Agent

Michael Leotta

Insurance Operations Specialist

Michael earned a degree in Business Management with an insurance focus, which led to a successful 25-year career in insurance claims operations and support. He possesses a high-level of business acumen across multiple areas of the insurance industry. Over the course of his career, he served in multiple roles supporting claims operations including: Claims Specialist, Claims Trainer, Claim Automatio...

Insurance Operations Specialist

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Imperial Fire and Casualty

3.09 (10 reviews)
1
November 6, 2023

Bad_company

Bad service

Horrible experience from beginning to end. Had a hail damage claim on my truck and my wife's suv and it's like I had to hold their hand and tell them what to do and I had to make every call. Never got a call from them at all. I had to make the call every time. They just added my grown kids to my policy without my knowledge and tripled my amount and just took it out of my account. Had to fight them to get money back and the kids I speak of are gro...
Horrible experience from beginning to end. Had a hail damage claim on my truck and my wife's suv and it's like I had to hold their hand and tell them what to do and I had to make every call. Never got a call from them at all. I had to make the call every time. They just added my grown kids to my policy without my knowledge and tripled my amount and just took it out of my account. Had to fight them to get money back and the kids I speak of are grown and live on their own with their own policies. I had to send them thier insurance info to get them removed off of my policy. Now they just did it again with another one of my kids that had his own policy and his own place. I'm done!!!! Canceled my policies today and went with progressive!!!! This company is a joke!!!!!
4
May 3, 2020

Keith33rks

Quick easy same day service

I was very pleased, the agent was very kind and knowledgeable and he made it very easy for me to get get insurance on Saturday. He also had a mask on to lessen the chances of spreading the coronavirus
5
July 8, 2017

spooky

great company

they are great and very easy to work with. i was recommend by family and very happy that i was i love this company
1
February 10, 2016

Abdul fiorani

Imperial review

The worst customer service ever! Unprofessional people working and the rudest individuals I have ever met. Will be seeing me shortly in court.
1
June 1, 2012

justin Todd

Imperial review

They have the worst customer service ever. Very rude.
1
April 8, 2012

Greg Baldwin

Imperial review

I was stopped in traffic and rear ended by a lady with imperial insurance. Imperial's claims specialists were very short and unprofessional. Imperial refused to pay and it was clearly their fault. My insurnace company is going after imperial to get their money and refund my deductible. I know I will get covered in the end but it should not take several months and dealing with rude people for something so clear cut.
1
December 19, 2011

Victoria

Imperial review

Went into the office on the corner of E. Market n Sherwood st to make a payment for my brothers insurance and I sure didn't like the customer service. as I was waiting about 40 mins about 4 people walk in out of those people 2 walked out n as I was waiting instead of the lady in charge helping the people. she was attending all I was hearing her asking about a family member going into surgery n asking about her kids know that she had people wait...
Went into the office on the corner of E. Market n Sherwood st to make a payment for my brothers insurance and I sure didn't like the customer service. as I was waiting about 40 mins about 4 people walk in out of those people 2 walked out n as I was waiting instead of the lady in charge helping the people. she was attending all I was hearing her asking about a family member going into surgery n asking about her kids know that she had people waiting for more than 1 hour which I think everyone time is valuable and there is no reason for anyone just making a simple payment having to wait more than an hour thank God I don't have my insurance at an office where people just don't take peoples time seriously
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