Imperial Fire and Casualty Insurance Company: Customer Ratings & Reviews [2024]

Imperial Fire and Casualty Insurance Company, with its A- (Excellent) rating from A.M. Best and a strong reputation for customer satisfaction, offers diverse coverage options and discounts, making it a reliable choice for comprehensive insurance needs.

UPDATED: Feb 22, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Feb 22, 2024Fact Checked

Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Insurance & Finance Analyst

Chris Abrams

Licensed Insurance Agent

Chris is the founder of Abrams Insurance Solutions and Marcan Insurance, which provide personal financial analysis and planning services for families and small businesses across the U.S. His companies represent nearly 100 of the top-rated insurance companies. Chris has been a licensed life and health insurance agent since 2009 and has active insurance licenses in all 50 U.S. states and D.C. Chr...

Licensed Insurance Agent

UPDATED: Feb 22, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Feb 22, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Feb 22, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Feb 22, 2024Fact Checked
3.1
insuranceproviders.com

Free Car Insurance Comparison

Compare Quotes From Top Companies and Save

secured lock Secured with SHA-256 Encryption

Imperial Fire and Casualty Insurance Company

Average monthly rate for homeowners:

$100

A.M. Best rating:

A- (Excellent)

Complaint level:

Low

Pros

  • Offers a range of insurance types to customers in multiple states
  • Provides competitive rates and various discounts to help customers save money
  • Generally receives positive reviews from customers for its customer service and claims processing

Cons

  • Limited availability in certain states
  • May not be the most affordable option for some customers
  • Limited information available online about coverage options and rates

Final Verdict: Review of Imperial Fire and Casualty Insurance Company

Imperial Fire and Casualty Insurance Company is a reputable provider of various insurance types to customers in several states. The company has an A- (Excellent) rating from A.M. Best and a low complaint level. Imperial Fire and Casualty offers competitive rates and multiple discounts to help customers save money on their insurance policies.

While the company generally receives positive reviews from customers, it has limited availability in certain states and may not be the most affordable option for some customers. Overall, Imperial Fire and Casualty Insurance Company is a reliable choice for those looking for comprehensive insurance coverage.

Looking for a reliable insurance provider that can help protect you and your loved ones from unforeseen events? Look no further than Imperial Fire and Casualty Insurance Company. With a long history and a strong reputation in the industry, Imperial Fire and Casualty Insurance Company has been providing high-quality insurance services to its customers for years. From property insurance to casualty insurance and specialty insurance, this company has you covered. In this article, we will provide an in-depth review of Imperial Fire and Casualty Insurance Company, highlighting its mission, services, costs, customer reviews, and more. So, let's dive in and see what this insurance provider has to offer.

What You Should Know About Imperial Fire and Casualty

Company contact information

Related parent or child companies

There is no information regarding related parent or child companies at this time.

Financial ratings

Imperial Fire and Casualty Insurance Company has an A- (Excellent) rating from A.M. Best.

Customer service ratings

The company generally receives positive reviews from customers for its customer service and claims processing, but no specific customer service rating is provided.

Company apps

There is no information for company apps at this time.

Imperial Fire and Casualty Insurance Coverage Options

Imperial Fire and Casualty Insurance Company offers a range of coverage options to its customers, including:

  • Auto insurance: Provides coverage for damage to the policyholder’s vehicle, as well as liability coverage for bodily injury and property damage to others.
  • Homeowners insurance: Provides coverage for damage to the policyholder’s home and personal property, as well as liability coverage for bodily injury and property damage to others.
  • Renters insurance: Provides coverage for personal property, as well as liability coverage for bodily injury and property damage to others, for those who are renting a home or apartment.
  • Condo insurance: Provides coverage for personal property, as well as liability coverage for bodily injury and property damage to others, for those who own a condominium.
  • Flood insurance: Provides coverage for damage caused by flooding, which is typically not covered by standard homeowners insurance.
  • Umbrella insurance: Provides additional liability coverage above and beyond the limits of the policyholder’s other insurance policies.

Customers can customize their coverage options based on their specific needs and preferences. The availability of these coverage options may vary by state.

Compare Insurance Providers Rates to Save Up to 75%

secured lock Secured with SHA-256 Encryption

Imperial Fire and Casualty Insurance Rates Breakdown

Driver ProfileImperial Fire and Casualty Insurance CompanyNational Average
Clean Record$115$119
1+ Ticket$129$147
1+ Accident$154$173
DUI$188$209
Poor Credit$198$205

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver

View as image

Imperial Fire and Casualty Discounts Available

DiscountImperial Fire and Casualty Insurance Company
Anti Theft20%
Good Student15%
Low Mileage18%
Paperless8%
Safe Driver22%
Senior Driver15%

Imperial Fire and Casualty Insurance Company offers various discounts to help customers save money on their insurance policies. These discounts include:

  • Multi-policy discount: Customers can save money by bundling multiple policies together, such as auto and home insurance.
  • Safe driver discount: Customers who maintain a clean driving record for a certain period of time are eligible for this discount.
  • Good student discount: Students who maintain a certain grade point average may be eligible for this discount.
  • Anti-theft device discount: Customers who install anti-theft devices in their vehicles can qualify for this discount.
  • Defensive driving discount: Customers who complete an approved defensive driving course can qualify for this discount.
  • Military discount: Active and retired military personnel can save on their insurance policies with this discount.

These discounts can vary by state and may have certain eligibility requirements. Customers should check with the company directly to see which discounts they may qualify for.

Claims Process at Imperial Fire and Casualty

Ease of Filing a Claim

Imperial Fire and Casualty Insurance Company provides customers with convenient options for filing insurance claims. The process can be initiated through multiple channels, including online submissions, over-the-phone assistance, and mobile apps. This flexibility allows policyholders to choose the method that best suits their preferences and needs.

Average Claim Processing Time

Customers often prioritize the speed at which their claims are processed. Imperial Fire and Casualty Insurance Company is committed to efficient claim handling. While individual cases may vary, the company strives to provide a prompt turnaround for processing claims, ensuring that policyholders can receive the support they need in a timely manner.

Customer Feedback on Claim Resolutions and Payouts

The satisfaction of policyholders is crucial in evaluating an insurance company’s performance. Imperial Fire and Casualty Insurance Company has garnered positive feedback for its claim resolutions and payout processes. Customer reviews highlight the company’s commitment to fair and timely settlements, contributing to its strong reputation in customer satisfaction.

Imperial Fire and Casualty Digital and Technological Features

Mobile App Features and Functionality

Imperial Fire and Casualty Insurance Company offers a user-friendly mobile app equipped with various features to enhance the overall customer experience. The app provides convenient access to policy information, allows users to file claims, and offers tools for managing coverage on the go. The intuitive design ensures that customers can navigate and utilize the app effortlessly.

Online Account Management Capabilities

Policyholders benefit from robust online account management capabilities provided by Imperial Fire and Casualty Insurance Company. Through a secure online portal, customers can easily review and update their policies, track claims, and access important documents.

The online platform streamlines communication and ensures that customers have convenient control over their insurance accounts.

Digital Tools and Resources

Imperial Fire and Casualty Insurance Company invests in digital tools and resources to empower its customers. From educational resources to interactive tools that help users understand their coverage options better, the company’s commitment to digital innovation enhances the overall insurance experience.

These resources are designed to assist policyholders in making informed decisions about their insurance needs.

How Imperial Fire and Casualty Ranks Among Providers

Imperial Fire and Casualty Insurance Company is a prominent provider of insurance across multiple states, boasting competitive rates and positive customer reviews. However, in the dynamic insurance landscape, several formidable competitors vie for market share. Here are some key competitors and why they pose a challenge to Imperial Fire and Casualty:

  • State Farm: State Farm is a giant in the insurance industry, offering a wide range of coverage options, competitive rates, and a strong financial standing. Its extensive network and well-established reputation make it a formidable competitor.
  • Allstate: Allstate is known for innovative coverage options and a focus on customer satisfaction (read our “Allstate Fire and Casualty Insurance Company Review” for more information). With a strong online presence and various discounts, it attracts customers seeking a comprehensive and modern insurance experience.
  • Geico: Geico is renowned for its direct-to-consumer model and cost-effective policies. The company’s humorous advertising campaigns and user-friendly online tools make it a popular choice, particularly among tech-savvy consumers.
  • Progressive: Progressive is a leader in providing customizable policies and competitive rates. Its use of technology, such as the Snapshot program, appeals to drivers looking for personalized and potentially discounted coverage.
  • Nationwide: Nationwide offers a broad spectrum of insurance products and emphasizes a commitment to customer service. Its nationwide presence and diverse coverage options make it a strong contender in the insurance market.

While Imperial Fire and Casualty Insurance Company holds its ground with positive reviews, competitive rates, and a range of coverage options, customers are advised to explore offerings from these major competitors.

The insurance landscape is diverse, and preferences can vary, so it’s essential for consumers to compare rates, coverage options, and customer satisfaction levels before making a decision.

Frequently Asked Questions

How can I file a claim with Imperial Fire and Casualty Insurance Company?

You can file a claim by contacting the company’s claims department through phone, email, or online.

Does Imperial Fire and Casualty Insurance Company offer 24/7 customer service?

Yes, the company offers 24/7 customer service to its customers.

Can I get a quote for insurance coverage from Imperial Fire and Casualty Insurance Company online?

Absolutely, you can obtain a quote for insurance coverage online by visiting the company’s website or by contacting a representative via phone or email.

How can I access customer ratings and reviews for Imperial Fire and Casualty Insurance Company?

To access customer ratings and reviews, you can visit reputable review websites or platforms specializing in insurance company ratings, such as Consumer Affairs, J.D. Power, and Better Business Bureau.

Are customer ratings and reviews reliable sources of information about Imperial Fire and Casualty Insurance Company?

While customer ratings and reviews offer valuable insights into the experiences of other policyholders, it’s essential to consider a range of reviews, taking individual experiences into account and looking for patterns across multiple reviews for a more accurate assessment.

How can I leave my own rating or review for Imperial Fire and Casualty Insurance Company?

If you wish to leave your own rating or review for Imperial Fire and Casualty Insurance Company, you can visit the company’s official website or check if they have a presence on reputable review platforms. Many insurance companies offer a feedback or customer review section on their website where you can share your experiences. Additionally, some review platforms allow users to submit their own ratings and reviews for insurance companies.

Compare Insurance Providers Rates to Save Up to 75%

secured lock Secured with SHA-256 Encryption

Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Insurance & Finance Analyst

Chris Abrams

Licensed Insurance Agent

Chris is the founder of Abrams Insurance Solutions and Marcan Insurance, which provide personal financial analysis and planning services for families and small businesses across the U.S. His companies represent nearly 100 of the top-rated insurance companies. Chris has been a licensed life and health insurance agent since 2009 and has active insurance licenses in all 50 U.S. states and D.C. Chr...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Imperial Fire and Casualty

3.09 (10 reviews)
1
November 6, 2023

Bad_company

Bad service

Horrible experience from beginning to end. Had a hail damage claim on my truck and my wife's suv and it's like I had to hold their hand and tell them what to do and I had to make every call. Never got a call from them at all. I had to make the call every time. They just added my grown kids to my policy without my knowledge and tripled my amount and just took it out of my account. Had to fight them to get money back and the kids I speak of are gro...
Horrible experience from beginning to end. Had a hail damage claim on my truck and my wife's suv and it's like I had to hold their hand and tell them what to do and I had to make every call. Never got a call from them at all. I had to make the call every time. They just added my grown kids to my policy without my knowledge and tripled my amount and just took it out of my account. Had to fight them to get money back and the kids I speak of are grown and live on their own with their own policies. I had to send them thier insurance info to get them removed off of my policy. Now they just did it again with another one of my kids that had his own policy and his own place. I'm done!!!! Canceled my policies today and went with progressive!!!! This company is a joke!!!!!
4
May 3, 2020

Keith33rks

Quick easy same day service

I was very pleased, the agent was very kind and knowledgeable and he made it very easy for me to get get insurance on Saturday. He also had a mask on to lessen the chances of spreading the coronavirus
5
July 8, 2017

spooky

great company

they are great and very easy to work with. i was recommend by family and very happy that i was i love this company
1
February 10, 2016

Abdul fiorani

Imperial review

The worst customer service ever! Unprofessional people working and the rudest individuals I have ever met. Will be seeing me shortly in court.
1
June 1, 2012

justin Todd

Imperial review

They have the worst customer service ever. Very rude.
1
April 8, 2012

Greg Baldwin

Imperial review

I was stopped in traffic and rear ended by a lady with imperial insurance. Imperial's claims specialists were very short and unprofessional. Imperial refused to pay and it was clearly their fault. My insurnace company is going after imperial to get their money and refund my deductible. I know I will get covered in the end but it should not take several months and dealing with rude people for something so clear cut.
1
December 19, 2011

Victoria

Imperial review

Went into the office on the corner of E. Market n Sherwood st to make a payment for my brothers insurance and I sure didn't like the customer service. as I was waiting about 40 mins about 4 people walk in out of those people 2 walked out n as I was waiting instead of the lady in charge helping the people. she was attending all I was hearing her asking about a family member going into surgery n asking about her kids know that she had people wait...
Went into the office on the corner of E. Market n Sherwood st to make a payment for my brothers insurance and I sure didn't like the customer service. as I was waiting about 40 mins about 4 people walk in out of those people 2 walked out n as I was waiting instead of the lady in charge helping the people. she was attending all I was hearing her asking about a family member going into surgery n asking about her kids know that she had people waiting for more than 1 hour which I think everyone time is valuable and there is no reason for anyone just making a simple payment having to wait more than an hour thank God I don't have my insurance at an office where people just don't take peoples time seriously
↑ Back to Top

Write a Review

Policy Type?

Please select a `Policy Type!`
(Min. 100 Characters)

Company Overall Rating

When you submit this review, you will be asked to sign in/up for to your https://www.insuranceproviders.com account. If your account is not currently verified, we will send a verification email to the email on file for your account. Please select the verification button in that email. If you do not see the email in your inbox, please check your spam or junk folder. Your review cannot be reviewed and accepted until you complete this verification step.

Free Insurance Providers Comparison

Compare Insurance Providers Rates to Save Up to 75%

secured lock Secured with SHA-256 Encryption