Infinity Auto Insurance Review [2023]

Is Infinity A Kemper Company a Good Choice?

Credit rating agencies review insurance companies and rate them on their financial strength. Companies with higher ratings are more likely to provide a payout when customers file a claim.

Infinity Insurance has been rated an A by A.M. Best and S&P. The A.M. Best rating is described as excellent, and the S&P rating is solid. These ratings indicate that the company will provide a payout in most cases.

The Better Business Bureau (BBB) rates companies based on business practices. Infinity Insurance has been rated a B by the BBB, indicating that the company has some transparency when dealing with customers, but can be better.

Kemper Insurance is the parent company of both Alliance United and Infinity Insurance. However, Infinity has a lower BBB rating than Alliance United. This difference indicates that the Alliance United Insurance customer service is better than that of Infinity Insurance.

Does Infinity auto insurance have any complaints?

The Better Business Bureau (BBB) and the National Association of Insurance Commissioners (NAIC) examine complaints made about insurance companies. Looking at the conclusions allows drivers to determine the quality of service.

At the time of this review, the BBB had received 507 complaints about Infinity Insurance during the past three years. Of those 507 complaints, 426 were about products and services, and 66 referred to billing.

The NAIC received eight complaints about Infinity Insurance. The organization has given Infinity a complaint index ratio of 1.04, indicating it has slightly more complaints than a competitor of a similar size.

Does Infinity auto insurance have a mobile app?

Infinity Insurance has a mobile app available on all mobile devices. Customers can use the app to complete several tasks, including:

• Display ID cards
• Submit claims
• Find repair shops

Similar to how customers can use their Alliance United Insurance login to access policy information, the Infinity Insurance app allows customers to enter their Infinity login credentials to view policy documents.

How can you make Infinity auto insurance claims?

Infinity Insurance customers can file claims online or by phone. Customers can make online claims by logging into the website or mobile app and filling out a form. Customers can also view policy information and their current claims status.

Policyholders can also file claims by calling 1-800-353-6737. A representative will ask specific questions about the incident. Additionally, the company might require that you submit other information, such as photos or a police report.

How can you make Infinity auto insurance payments?

Infinity Insurance customers can make payments online or by phone like an Alliance United payment. Customers can make online payments by entering their policy credentials on a desktop, laptop, or mobile device.

Additionally, customers can make payments by calling 1-800-782-1020. A customer service representative will accept your payment information and guide you through the payment process.

What is the history of Infinity auto insurance?

The Infinity Property and Casualty Corp. began in 2002 in Birmingham, Alabama. The company initially served Hispanic customers in California, Arizona, Texas, and Florida.

Renamed Infinity Insurance, the company was acquired by Kemper Alliance United in 2018. Today, the company provides various types of insurance to customers in 43 states.

Infinity A Kemper Company Rates

You should consider various factors when deciding whether to buy Infinity auto insurance. Coverage cost tends to be the most important for many drivers. Therefore, comparing the prices of different companies will help you determine the most cost-effective option.

Companies use multiple factors when determining rates. Additionally, since the companies weigh these factors differently, the cheapest option will depend on your specific circumstances. However, comparing the average prices will give you a good idea of which company is the most affordable.

The following chart compares the average annual Infinity auto insurance rates for minimum and full-coverage policies with other companies.

As you can see, customers can find more affordable policies with Infinity auto insurance than other companies. On average, the company is cheaper than Farmers and National General, but slightly higher than Geico and Mercury.

Infinity A Kemper Company Discounts Available

As previously mentioned, the cost of coverage depends on your specific circumstances. While coverage is affordable for most drivers, others might find it expensive. For this reason, insurance companies provide multiple discounts to lower your rates.

These deals depend on various factors, including your policy, lifestyle, and schooling. Combining as many discounts as possible will help you get the best rates. The following table shows some of the Infinity auto insurance company deals.

The available discounts differ by state, so you should ask a representative about the savings opportunities in your area.

Infinity A Kemper Company Coverage Options

Many car insurance companies sell coverages individually, and Infinity is no different. The company offers most of the standard policies that you’ll find from competitors. Customers can buy only the coverage they need or all coverages to be prepared for any incident.

Most states require drivers to carry liability insurance, known as minimum coverage. However, some drivers prefer to have all of the standard types of insurance, or full coverage.

While you might only require minimum coverage to operate a vehicle, full coverage provides the most protection. Additionally, if you still owe on your car, a lender might require you to carry the maximum amount of insurance until you pay it off.

The following table shows the standard car insurance coverages provided by Infinity.

In addition to these standard coverages, Infinity provides additional options customers can add to a policy. An example is the company’s roadside assistance plan, called DriverClub. Membership is free, and customers only pay for a service as needed.

The company also offers rideshare insurance in select cities. This type of coverage is for drivers who work for a ridesharing service such as Lyft or Uber. Adding this service requires an extra fee and increases Infinity auto insurance rates.

In addition to auto insurance, Infinity offers other types of coverage including motorcycle, business, and home insurance.

Infinity Auto Insurance: The Bottom Line

Infinity Insurance is a subsidiary of the Kemper Insurance Company, providing coverage to customers in 43 states. The company has competitive rates and offers various discounts to further lower prices.

Learning more about Infinity auto insurance will help you decide if the company is right for you.

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