Infinity Auto Insurance Review [2023]
Infinity provides auto insurance to drivers in 43 states. Customers can find affordable Infinity auto insurance and the standard types of coverage. Additionally, the company offers several discounts that help customers lower their rates. A subsidiary of the Kemper Insurance Corporation, the company has been rated well by A.M. Best. Learning more about Infinity auto insurance will help you decide if the company is a good fit.
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Daniel Walker
Licensed Insurance Agent
Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...
Licensed Insurance Agent
UPDATED: Apr 29, 2023
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.
Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.
UPDATED: Apr 29, 2023
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.
On This Page
Infinity
Average monthly rate for good drivers:
$111A.M. Best rating:
A-Complaint level:
HighPros
- Wide range of coverage options: Infinity Auto Insurance offers a variety of coverage options, including liability, collision, comprehensive, and uninsured motorist coverage. This allows customers to choose the coverage that best suits their needs.
- Discounts: Infinity Auto Insurance offers a range of discounts, such as safe driver discounts, multi-car discounts, and military discounts, which can help customers save money on their premiums.
- Convenient payment options: Infinity Auto Insurance offers flexible payment options, including online payments and automatic payments, which can make it easier for customers to manage their policies.
- High financial strength rating: Infinity Auto Insurance has a high financial strength rating, which means that they are financially stable and able to pay out claims.
Cons
- Limited availability: Infinity Auto Insurance is only available in certain states, which may limit the number of customers who can access their services.
- Mixed customer reviews: While some customers have had positive experiences with Infinity Auto Insurance, others have reported issues with claims processing and customer service.
- Higher rates for high-risk drivers: Like many insurance companies, Infinity Auto Insurance may charge higher rates for drivers with a history of accidents or traffic violations.
- Limited online resources: Infinity Auto Insurance’s website does not offer as many resources as some other insurance companies, which may make it harder for customers to find the information they need.
The Bottom Line
Infinity provides auto insurance to customers in 43 states. The company’s rates are comparable with the top competitors and customers can use multiple discounts to lower rates further. The company offers the standard coverage options and has been rated an A by A.M. Best.
Knowing more about Infinity auto insurance will help you determine if the company is a good match for your car insurance needs.
Before jumping into this Infinity auto insurance review, enter your ZIP code to get free car insurance quotes in your area.
- Infinity provides competitive rates
- Infinity provides coverage in 43 states
- Infinity has been rated an A by A.M. Best
Infinity provides auto insurance to customers in 43 states. The company’s rates are comparable with the top competitors and customers can use multiple discounts to lower rates further. The company offers the standard coverage options and has been rated an A by A.M. Best.
Knowing more about Infinity auto insurance will help you determine if the company is a good match for your car insurance needs.
Before jumping into this Infinity auto insurance review, enter your ZIP code to get free car insurance quotes in your area.
Is Infinity A Kemper Company a Good Choice?
Credit rating agencies review insurance companies and rate them on their financial strength. Companies with higher ratings are more likely to provide a payout when customers file a claim.
Infinity Insurance has been rated an A by A.M. Best and S&P. The A.M. Best rating is described as excellent, and the S&P rating is solid. These ratings indicate that the company will provide a payout in most cases.
The Better Business Bureau (BBB) rates companies based on business practices. Infinity Insurance has been rated a B by the BBB, indicating that the company has some transparency when dealing with customers, but can be better.
Kemper Insurance is the parent company of both Alliance United and Infinity Insurance. However, Infinity has a lower BBB rating than Alliance United. This difference indicates that the Alliance United Insurance customer service is better than that of Infinity Insurance.
Does Infinity auto insurance have any complaints?
The Better Business Bureau (BBB) and the National Association of Insurance Commissioners (NAIC) examine complaints made about insurance companies. Looking at the conclusions allows drivers to determine the quality of service.
At the time of this review, the BBB had received 507 complaints about Infinity Insurance during the past three years. Of those 507 complaints, 426 were about products and services, and 66 referred to billing.
The NAIC received eight complaints about Infinity Insurance. The organization has given Infinity a complaint index ratio of 1.04, indicating it has slightly more complaints than a competitor of a similar size.
Does Infinity auto insurance have a mobile app?
Infinity Insurance has a mobile app available on all mobile devices. Customers can use the app to complete several tasks, including:
- Display ID cards
- Submit claims
- Find repair shops
Similar to how customers can use their Alliance United Insurance login to access policy information, the Infinity Insurance app allows customers to enter their Infinity login credentials to view policy documents.
How can you make Infinity auto insurance claims?
Infinity Insurance customers can file claims online or by phone. Customers can make online claims by logging into the website or mobile app and filling out a form. Customers can also view policy information and their current claims status.
Policyholders can also file claims by calling 1-800-353-6737. A representative will ask specific questions about the incident. Additionally, the company might require that you submit other information, such as photos or a police report.
How can you make Infinity auto insurance payments?
Infinity Insurance customers can make payments online or by phone like an Alliance United payment. Customers can make online payments by entering their policy credentials on a desktop, laptop, or mobile device.
Additionally, customers can make payments by calling 1-800-782-1020. A customer service representative will accept your payment information and guide you through the payment process.
What is the history of Infinity auto insurance?
The Infinity Property and Casualty Corp. began in 2002 in Birmingham, Alabama. The company initially served Hispanic customers in California, Arizona, Texas, and Florida.
Renamed Infinity Insurance, the company was acquired by Kemper Alliance United in 2018. Today, the company provides various types of insurance to customers in 43 states.
Infinity A Kemper Company Rates
You should consider various factors when deciding whether to buy Infinity auto insurance. Coverage cost tends to be the most important for many drivers. Therefore, comparing the prices of different companies will help you determine the most cost-effective option.
Companies use multiple factors when determining rates. Additionally, since the companies weigh these factors differently, the cheapest option will depend on your specific circumstances. However, comparing the average prices will give you a good idea of which company is the most affordable.
The following chart compares the average annual Infinity auto insurance rates for minimum and full-coverage policies with other companies.
Infinity Auto Insurance Average Annual Full Coverage and Minimum Coverage Rates vs. Other CompaniesCompany | Annual Average Minimum Coverage Rates | Annual Average Full Coverage Rates |
---|---|---|
Farmers | $929 | $2,298 |
Geico | $396 | $1,380 |
Infinity | $549 | $1,709 |
Mercury | $527 | $1,487 |
National General | $767 | $1,899 |
As you can see, customers can find more affordable policies with Infinity auto insurance than other companies. On average, the company is cheaper than Farmers and National General, but slightly higher than Geico and Mercury.
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Infinity A Kemper Company Discounts Available
As previously mentioned, the cost of coverage depends on your specific circumstances. While coverage is affordable for most drivers, others might find it expensive. For this reason, insurance companies provide multiple discounts to lower your rates.
These deals depend on various factors, including your policy, lifestyle, and schooling. Combining as many discounts as possible will help you get the best rates. The following table shows some of the Infinity auto insurance company deals.
Infinity Auto Insurance DiscountsAuto Discount | Discount Eligibility |
---|---|
Good student | Drivers between the ages of 16 and 24 and enrolled full-time in school maintain a 3.0 grade point average. |
Homeowner | Insured owns a single-family home. |
Loyalty | Insured maintains its policy with Infinity over an extended period. |
Mature driver improvement course | Drivers over 55 take a driver improvement course. |
Multi-car | Insures multiple vehicles with Infinity. |
Paid in full | Make full payment right away instead of a monthly payment plan. |
Paperless | Insured receives documentation online. |
Safe driver | Driver maintains a clean driving record. |
Switch and save | Switch Infinity from another insurance company. |
The available discounts differ by state, so you should ask a representative about the savings opportunities in your area.
Infinity A Kemper Company Coverage Options
Many car insurance companies sell coverages individually, and Infinity is no different. The company offers most of the standard policies that you’ll find from competitors. Customers can buy only the coverage they need or all coverages to be prepared for any incident.
Most states require drivers to carry liability insurance, known as minimum coverage. However, some drivers prefer to have all of the standard types of insurance, or full coverage.
While you might only require minimum coverage to operate a vehicle, full coverage provides the most protection. Additionally, if you still owe on your car, a lender might require you to carry the maximum amount of insurance until you pay it off.
The following table shows the standard car insurance coverages provided by Infinity.
Infinity Auto Insurance CoveragesAuto Insurance Types | Purpose of Coverage |
---|---|
Bodily injury liability | Pays for medical bills if someone else suffers an injury in an accident caused by you. |
Collision | Covers damage to your car after an accident. |
Comprehensive | Covers damage to your car when you’re not driving. |
Property damage liability | Liability coverage that covers the cost of any property damage you’ve caused in an accident. |
Uninsured/underinsured motorist | Covers the costs if you’re in an accident caused by a driver with little or no car insurance. |
In addition to these standard coverages, Infinity provides additional options customers can add to a policy. An example is the company’s roadside assistance plan, called DriverClub. Membership is free, and customers only pay for a service as needed.
The company also offers rideshare insurance in select cities. This type of coverage is for drivers who work for a ridesharing service such as Lyft or Uber. Adding this service requires an extra fee and increases Infinity auto insurance rates.
In addition to auto insurance, Infinity offers other types of coverage including motorcycle, business, and home insurance.
Infinity Auto Insurance: The Bottom Line
Infinity Insurance is a subsidiary of the Kemper Insurance Company, providing coverage to customers in 43 states. The company has competitive rates and offers various discounts to further lower prices.
Learning more about Infinity auto insurance will help you decide if the company is right for you.
Now that you know about Infinity auto insurance, enter your ZIP code to find free car insurance rates in your area.
Frequently Asked Questions
What types of coverage does Infinity Auto Insurance offer?
Infinity Auto Insurance offers a variety of coverage options, including liability, collision, comprehensive, uninsured motorist, personal injury protection, and rental reimbursement coverage.
How do I file a claim with Infinity Auto Insurance?
To file a claim with Infinity Auto Insurance, you can call their claims department at 1-800-334-1661 or report the claim online through their website. You will need to provide information about the accident, including the date and location, the names and contact information of any other drivers involved, and a description of the damage.
How does Infinity Auto Insurance determine my premium?
Infinity Auto Insurance uses a variety of factors to determine your premium, including your age, driving history, vehicle type, and location. They may also offer discounts for safe driving, multiple cars, or being a member of certain organizations.
How can I make a payment on my Infinity Auto Insurance policy?
You can make a payment on your Infinity Auto Insurance policy through their website, by calling their customer service line at 1-800-782-1020, or by mailing a check to their payment address.
Does Infinity Auto Insurance offer roadside assistance?
Yes, Infinity Auto Insurance offers roadside assistance as an optional add-on to their policies. This service can provide help with services such as tire changes, battery jump-starts, and towing.
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Daniel Walker
Licensed Insurance Agent
Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...
Licensed Insurance Agent
Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.
Uknow21
Thumbs down
Eva_Moreno_
Review of customer services
Jordan_linel
WORST
ahmedaldafaae
Very bad company
Junk_Hauling_Express
Infinity Insurance is a great company! I highly recommend.
Harris_family_
Scammers! Worst insurance company ever!!
jka61591
Another lie!
ESOTERIKA_1990
BEWARE of Infinity/Kemper
Nerini
Unfair and illegal
Lhholistic22_
Horrible customer service and accountability for employees