Infinity Auto Insurance Review [2023]

Infinity provides auto insurance to drivers in 43 states. Customers can find affordable Infinity auto insurance and the standard types of coverage. Additionally, the company offers several discounts that help customers lower their rates. A subsidiary of the Kemper Insurance Corporation, the company has been rated well by A.M. Best. Learning more about Infinity auto insurance will help you decide if the company is a good fit.

UPDATED: Apr 29, 2023Fact Checked

Free Auto Insurance Comparison

Compare Quotes From Top Companies and Save

secured lock Secured with SHA-256 Encryption

Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Insurance & Finance Analyst

Daniel Walker

Licensed Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Licensed Insurance Agent

UPDATED: Apr 29, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Apr 29, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Apr 29, 2023Fact Checked
2.0
insuranceproviders.com

Free Car Insurance Comparison

Compare Quotes From Top Companies and Save

secured lock Secured with SHA-256 Encryption

Infinity

Average monthly rate for good drivers:

$111

A.M. Best rating:

A-

Complaint level:

High

Pros

  • Wide range of coverage options: Infinity Auto Insurance offers a variety of coverage options, including liability, collision, comprehensive, and uninsured motorist coverage. This allows customers to choose the coverage that best suits their needs.
  • Discounts: Infinity Auto Insurance offers a range of discounts, such as safe driver discounts, multi-car discounts, and military discounts, which can help customers save money on their premiums.
  • Convenient payment options: Infinity Auto Insurance offers flexible payment options, including online payments and automatic payments, which can make it easier for customers to manage their policies.
  • High financial strength rating: Infinity Auto Insurance has a high financial strength rating, which means that they are financially stable and able to pay out claims.

Cons

  • Limited availability: Infinity Auto Insurance is only available in certain states, which may limit the number of customers who can access their services.
  • Mixed customer reviews: While some customers have had positive experiences with Infinity Auto Insurance, others have reported issues with claims processing and customer service.
  • Higher rates for high-risk drivers: Like many insurance companies, Infinity Auto Insurance may charge higher rates for drivers with a history of accidents or traffic violations.
  • Limited online resources: Infinity Auto Insurance’s website does not offer as many resources as some other insurance companies, which may make it harder for customers to find the information they need.

The Bottom Line

Infinity provides auto insurance to customers in 43 states. The company’s rates are comparable with the top competitors and customers can use multiple discounts to lower rates further. The company offers the standard coverage options and has been rated an A by A.M. Best.

Knowing more about Infinity auto insurance will help you determine if the company is a good match for your car insurance needs.

Before jumping into this Infinity auto insurance review, enter your ZIP code to get free car insurance quotes in your area.

The Lowdown

  • Infinity provides competitive rates
  • Infinity provides coverage in 43 states
  • Infinity has been rated an A by A.M. Best

Infinity provides auto insurance to customers in 43 states. The company’s rates are comparable with the top competitors and customers can use multiple discounts to lower rates further. The company offers the standard coverage options and has been rated an A by A.M. Best.

Knowing more about Infinity auto insurance will help you determine if the company is a good match for your car insurance needs.

Before jumping into this Infinity auto insurance review, enter your ZIP code to get free car insurance quotes in your area.

Is Infinity A Kemper Company a Good Choice?

Credit rating agencies review insurance companies and rate them on their financial strength. Companies with higher ratings are more likely to provide a payout when customers file a claim.

Infinity Insurance has been rated an A by A.M. Best and S&P. The A.M. Best rating is described as excellent, and the S&P rating is solid. These ratings indicate that the company will provide a payout in most cases.

The Better Business Bureau (BBB) rates companies based on business practices. Infinity Insurance has been rated a B by the BBB, indicating that the company has some transparency when dealing with customers, but can be better.

Kemper Insurance is the parent company of both Alliance United and Infinity Insurance. However, Infinity has a lower BBB rating than Alliance United. This difference indicates that the Alliance United Insurance customer service is better than that of Infinity Insurance.

Does Infinity auto insurance have any complaints?

The Better Business Bureau (BBB) and the National Association of Insurance Commissioners (NAIC) examine complaints made about insurance companies. Looking at the conclusions allows drivers to determine the quality of service.

At the time of this review, the BBB had received 507 complaints about Infinity Insurance during the past three years. Of those 507 complaints, 426 were about products and services, and 66 referred to billing.

The NAIC received eight complaints about Infinity Insurance. The organization has given Infinity a complaint index ratio of 1.04, indicating it has slightly more complaints than a competitor of a similar size.

Does Infinity auto insurance have a mobile app?

Infinity Insurance has a mobile app available on all mobile devices. Customers can use the app to complete several tasks, including:

  • Display ID cards
  • Submit claims
  • Find repair shops

Similar to how customers can use their Alliance United Insurance login to access policy information, the Infinity Insurance app allows customers to enter their Infinity login credentials to view policy documents.

How can you make Infinity auto insurance claims?

Infinity Insurance customers can file claims online or by phone. Customers can make online claims by logging into the website or mobile app and filling out a form. Customers can also view policy information and their current claims status.

Policyholders can also file claims by calling 1-800-353-6737. A representative will ask specific questions about the incident. Additionally, the company might require that you submit other information, such as photos or a police report.

How can you make Infinity auto insurance payments?

Infinity Insurance customers can make payments online or by phone like an Alliance United payment. Customers can make online payments by entering their policy credentials on a desktop, laptop, or mobile device.

Additionally, customers can make payments by calling 1-800-782-1020. A customer service representative will accept your payment information and guide you through the payment process.

What is the history of Infinity auto insurance?

The Infinity Property and Casualty Corp. began in 2002 in Birmingham, Alabama. The company initially served Hispanic customers in California, Arizona, Texas, and Florida.

Renamed Infinity Insurance, the company was acquired by Kemper Alliance United in 2018. Today, the company provides various types of insurance to customers in 43 states.

Infinity A Kemper Company Rates

You should consider various factors when deciding whether to buy Infinity auto insurance. Coverage cost tends to be the most important for many drivers. Therefore, comparing the prices of different companies will help you determine the most cost-effective option.

Companies use multiple factors when determining rates. Additionally, since the companies weigh these factors differently, the cheapest option will depend on your specific circumstances. However, comparing the average prices will give you a good idea of which company is the most affordable.

The following chart compares the average annual Infinity auto insurance rates for minimum and full-coverage policies with other companies.

Infinity Auto Insurance Average Annual Full Coverage and Minimum Coverage Rates vs. Other Companies
CompanyAnnual Average Minimum Coverage RatesAnnual Average Full Coverage Rates
Farmers$929$2,298
Geico$396$1,380
Infinity$549$1,709
Mercury$527$1,487
National General$767$1,899

As you can see, customers can find more affordable policies with Infinity auto insurance than other companies. On average, the company is cheaper than Farmers and National General, but slightly higher than Geico and Mercury.

Compare Insurance Providers Rates to Save Up to 75%

secured lock Secured with SHA-256 Encryption

Infinity A Kemper Company Discounts Available

As previously mentioned, the cost of coverage depends on your specific circumstances. While coverage is affordable for most drivers, others might find it expensive. For this reason, insurance companies provide multiple discounts to lower your rates.

These deals depend on various factors, including your policy, lifestyle, and schooling. Combining as many discounts as possible will help you get the best rates. The following table shows some of the Infinity auto insurance company deals.

Infinity Auto Insurance Discounts
Auto DiscountDiscount Eligibility
Good studentDrivers between the ages of 16 and 24 and enrolled full-time in school maintain a 3.0 grade point average.
HomeownerInsured owns a single-family home.
LoyaltyInsured maintains its policy with Infinity over an extended period.
Mature driver improvement courseDrivers over 55 take a driver improvement course.
Multi-carInsures multiple vehicles with Infinity.
Paid in fullMake full payment right away instead of a monthly payment plan.
PaperlessInsured receives documentation online.
Safe driverDriver maintains a clean driving record.
Switch and saveSwitch Infinity from another insurance company.

The available discounts differ by state, so you should ask a representative about the savings opportunities in your area.

Infinity A Kemper Company Coverage Options

Many car insurance companies sell coverages individually, and Infinity is no different. The company offers most of the standard policies that you’ll find from competitors. Customers can buy only the coverage they need or all coverages to be prepared for any incident.

Most states require drivers to carry liability insurance, known as minimum coverage. However, some drivers prefer to have all of the standard types of insurance, or full coverage.

While you might only require minimum coverage to operate a vehicle, full coverage provides the most protection. Additionally, if you still owe on your car, a lender might require you to carry the maximum amount of insurance until you pay it off.

The following table shows the standard car insurance coverages provided by Infinity.

Infinity Auto Insurance Coverages
Auto Insurance Types Purpose of Coverage
Bodily injury liabilityPays for medical bills if someone else suffers an injury in an accident caused by you.
CollisionCovers damage to your car after an accident.
ComprehensiveCovers damage to your car when you’re not driving.
Property damage liabilityLiability coverage that covers the cost of any property damage you’ve caused in an accident.
Uninsured/underinsured motoristCovers the costs if you’re in an accident caused by a driver with little or no car insurance.

In addition to these standard coverages, Infinity provides additional options customers can add to a policy. An example is the company’s roadside assistance plan, called DriverClub. Membership is free, and customers only pay for a service as needed.

The company also offers rideshare insurance in select cities. This type of coverage is for drivers who work for a ridesharing service such as Lyft or Uber. Adding this service requires an extra fee and increases Infinity auto insurance rates.

In addition to auto insurance, Infinity offers other types of coverage including motorcycle, business, and home insurance.

Infinity Auto Insurance: The Bottom Line

Infinity Insurance is a subsidiary of the Kemper Insurance Company, providing coverage to customers in 43 states. The company has competitive rates and offers various discounts to further lower prices.

Learning more about Infinity auto insurance will help you decide if the company is right for you.

Now that you know about Infinity auto insurance, enter your ZIP code to find free car insurance rates in your area.

Frequently Asked Questions

What types of coverage does Infinity Auto Insurance offer?

Infinity Auto Insurance offers a variety of coverage options, including liability, collision, comprehensive, uninsured motorist, personal injury protection, and rental reimbursement coverage.

How do I file a claim with Infinity Auto Insurance?

To file a claim with Infinity Auto Insurance, you can call their claims department at 1-800-334-1661 or report the claim online through their website. You will need to provide information about the accident, including the date and location, the names and contact information of any other drivers involved, and a description of the damage.

How does Infinity Auto Insurance determine my premium?

Infinity Auto Insurance uses a variety of factors to determine your premium, including your age, driving history, vehicle type, and location. They may also offer discounts for safe driving, multiple cars, or being a member of certain organizations.

How can I make a payment on my Infinity Auto Insurance policy?

You can make a payment on your Infinity Auto Insurance policy through their website, by calling their customer service line at 1-800-782-1020, or by mailing a check to their payment address.

Does Infinity Auto Insurance offer roadside assistance?

Yes, Infinity Auto Insurance offers roadside assistance as an optional add-on to their policies. This service can provide help with services such as tire changes, battery jump-starts, and towing.

Compare Insurance Providers Rates to Save Up to 75%

secured lock Secured with SHA-256 Encryption

Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Insurance & Finance Analyst

Daniel Walker

Licensed Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Infinity A Kemper Company

1.99 (283 reviews)
1
May 3, 2023

Uknow21

Thumbs down

Poor customer service, poor handling of claims, poor correspondence on company letterhead, failing to properly disclose employee name on said letter, Alliance ala kemper aka infinity are all the same/affiliated, failed to disclose this with customers, this company is just one big failure full of tricks. Violates tthe ADA as they do not reasonably accommodate disabled customers, they just dont care.
1
March 29, 2023

Eva_Moreno_

Review of customer services

It is so hard to get in touch with a live person, website is not friendly. Have customer service for payments at least until 10 pm.
1
December 21, 2022

Jordan_linel

WORST

Worst insurance ever to deal with ! Will take forever to call & dispute check or give info . Would never suggest going through with them . Dealing w this insurance would bring you to wanna make a law suit
1
October 7, 2022

ahmedaldafaae

Very bad company

I have been a customer for Infinity Insurance over 8 years. I lost 2 cars last 4 years because of Houston's flooding seasons. Infinity reimbursement was less than the market values. I tried to negotiate with them but they ignored me. Additionally, they stole $2500 from each check for no reason. It is the worst company I ever dealt with...
5
July 27, 2022

Junk_Hauling_Express

Infinity Insurance is a great company! I highly recommend.

Infinity insurance company is amazing! They have given my company great rates for the last 3 years. He had an auto accident and had to put in a claim. The claim was processed quickly and easily. Great overall experience, I highly recommend this company!
1
July 10, 2022

Harris_family_

Scammers! Worst insurance company ever!!

Me & my husband has been with this company for 3 years! Please be aware!! We never missed a payment! A tree branch fell on my trunk! Under 1300$ to get it fixed! They gave us the run around for 4months! The adjuster & her manager is extremely rude!! They never sent us the check & closed our policy without telling us! Then sent us a 11$ check!!! Please do not trust them!!!
1
June 9, 2022

jka61591

Another lie!

, I WOULD! So after the review I wrote on May 6th 2022 where I explained how unprofessional INFINITY AUTO Insurance was and still is!! So,they replied to my review asking for the claim number and pretending to actually care about our situation. They actually told me to reach out if I still needed assistance to reach out via email. Well I DID reach out!! I poured my heart really thinking that someone was going to listen and help us?!?!? Absolutely...
, I WOULD! So after the review I wrote on May 6th 2022 where I explained how unprofessional INFINITY AUTO Insurance was and still is!! So,they replied to my review asking for the claim number and pretending to actually care about our situation. They actually told me to reach out if I still needed assistance to reach out via email. Well I DID reach out!! I poured my heart really thinking that someone was going to listen and help us?!?!? Absolutely NOT! Honestly, we still haven't received our Vehicle, it was a fender bender!! It's going on the NINTH week!! Yes 9th week. As a result I have lost my job and my wife is close to losing hers. We've exhausted our $ 600 allotment for a rental like the first 2 weeks!!! The deposit itself is 3 to 500 dollars. So that's 7 weeks we've been out in the water having to pray that the rental place puts the deposit back on so you can even think about renting again! Now our option this week is, Do I pay the car note or rent???!? Again this was a minor fender bender! We both drove our vehicles over to the parking lot to exchange info. Minor. 9 weeks. Took them 6weeks to cut the second check. Six weeks to approve a 3 thousand and change repair check, after we've invested 6yrs.+ Paying our bill monthly , Faithfully.. but I thought that's why you get insured they're supposed to have your back in a time of need!! Well I know this Company DID NOT have our back.
1
April 8, 2022

ESOTERIKA_1990

BEWARE of Infinity/Kemper

Absolute worst insurance company I have ever dealt with. There is absolutely no communication on there and once my claim was filed it took them 6 months to hear ANYTHING from them. It seems the company is run roguery and there is literally zero internal communication. I was so upset with this that I left the insurance company BUT THEY CONTINUED TO bill me for three months and had the balls to send it to to collections. I am now proving to collect...
Absolute worst insurance company I have ever dealt with. There is absolutely no communication on there and once my claim was filed it took them 6 months to hear ANYTHING from them. It seems the company is run roguery and there is literally zero internal communication. I was so upset with this that I left the insurance company BUT THEY CONTINUED TO bill me for three months and had the balls to send it to to collections. I am now proving to collections what is going on and even they can't figure out who to talk to! It's actually laughable, steer clear from Infinity or Kemper folks.
1
April 7, 2022

Nerini

Unfair and illegal

Really no one has sued ?? The reviews are horrible . We are in a problem too because infinity cancelled our insurance and my husband crushed with two cars . They said it was his fault . He was paying full cover but when he called them the insurance was canceled . Too weird because they took out in November the payment from the bank (we had autopay) but no only one , they took out 3 more payments on that month and now they said the insurance...
Really no one has sued ?? The reviews are horrible . We are in a problem too because infinity cancelled our insurance and my husband crushed with two cars . They said it was his fault . He was paying full cover but when he called them the insurance was canceled . Too weird because they took out in November the payment from the bank (we had autopay) but no only one , they took out 3 more payments on that month and now they said the insurance is due. If somebody has sued them please let me know .
1
March 25, 2022

Lhholistic22_

Horrible customer service and accountability for employees

We filed a claim, they told us to take it to a body shop. Our car sat there for 10 days before anybody responded to any sort of communication. This is how the rest of my car’s stay at the body shop for over 1 month. We spent several hours in hour phones trying to get ahold of our adjuster, and their boss, and their boss. Turns out, infinity Kemper insurance is the place to work. You get paid to do NOTHING! They had many opportunities to simply ...
We filed a claim, they told us to take it to a body shop. Our car sat there for 10 days before anybody responded to any sort of communication. This is how the rest of my car’s stay at the body shop for over 1 month. We spent several hours in hour phones trying to get ahold of our adjuster, and their boss, and their boss. Turns out, infinity Kemper insurance is the place to work. You get paid to do NOTHING! They had many opportunities to simply call and reach out to update us as customers . They chose not to do so. They did end up sending the check which never arrived and then they only called body shop back to make an instant payment. No call/email to let us know that any sort of payment was on the way. Horrible horrible customer service! They need to clean it up!
↑ Back to Top

Write a Review

Policy Type?

Please select a `Policy Type!`
(Min. 100 Characters)

Company Overall Rating

When you submit this review, you will be asked to sign in/up for to your https://www.insuranceproviders.com account. If your account is not currently verified, we will send a verification email to the email on file for your account. Please select the verification button in that email. If you do not see the email in your inbox, please check your spam or junk folder. Your review cannot be reviewed and accepted until you complete this verification step.

Free Insurance Providers Comparison

Compare Insurance Providers Rates to Save Up to 75%

secured lock Secured with SHA-256 Encryption