Infinity County Mutual Insurance Company

Infinity County Mutual Insurance Company Reviews: 16 Reviews

1. 
   Derek 19. Apr, 2011 at 12:00 am #

   Slow, terrible, act like they are doing you a favor when they pay a claim they should be paying anyway. Had to call repeatedly to find out what was going on and to get them to send me the insurance check.

   Overall, pretty terrible. I hope I never get in a wreck with one of their insuree’s again and sure would never use them as my insurance provider.
2. 
   jim 28. Apr, 2011 at 12:00 am #

   I am on hold as I write. The accident happened Mar 26, today is April 28, still no word. It is difficult to get a person to talk too and harder to get an answer. Got a lot of your adjuster is on vacation and we will return your call, which they never did. Got pass around to different people who were not familiar with the case.

   Also, scare tactics such as you got a ticket; ok guess what so did your policyholder. My ticket was dismissed. Keri and Amber doing good job holding on to infinity’s money
3. 
   lois mcmaken 29. Apr, 2011 at 12:00 am #

   I DITTO THE OPINION OF BOTH THE OTHER TWO REVIEWERS.
4. 
   Sam Scaling 02. May, 2011 at 12:00 am #

   If you have infinity auto insurance, be prepared to be sued if you are at fault. They do not handle claims. They do not answer their phones.

   cancel your insurance with this company. Go with A Farm Bureau company instead!!!!
5. 
   John 17. May, 2011 at 12:00 am #

   Great
6. 
   michelle 31. May, 2011 at 12:00 am #

   Still have yet to hear from an adjuster to look at my vehicle which was damaged by one of their insured drivers, yet her car was looked at and a total loss. What’s wrong with this picture – she rear-ended me, she was ticketed, and yet I’m not getting my car fixed!!

   Now it’s time to call twice a day every day – they should have taken care of me right away! I never want to get hit by someone with this crappy insurance again!! Top it off this was my first accident ever.
7. 
   barbara 17. Dec, 2011 at 12:00 am #

   My daughter was involved in an accident with one of their policy holders when she was driving home from school on November 30. The guy ran a red light and totalled her car. Our carrier filed a claim with them last week. To his credit (?), the Infinity adjuster DID call her to get a statement. However, she didn’t answer in time. She IMMEDIATELY called him back. No response. That was a week ago.

   So far, between the two of us, we have left something like SIX voicemails for the guy, and despite the “promise” on his message that the call would be returned “the next business day”, we have not heard ANYTHING about the status of our claim or any offer of a settlement. Like Michelle, this was my daughters’ first accident ever.

   Granted this is a 17-year-old girl, and the car was an old beater, but we’re out 5K, and she’s out a car. It’s a matter of principle.
8. 
   Roberto Solis 17. Jan, 2012 at 12:00 am #

   Estoy realmente desepcionado de su serbicio, cancele la polisa con esta compañía el 28 de noviembre, pero aun asi me cobraron, me digeron que lego me regresarían el pago, uag pasaron dos meses y aun no recibo el renbolso, que puedo hacer, antes esta actitud ilegal
9. 
   Roberto solis 17. Jan, 2012 at 12:00 am #

   Esta empresa no tiene, principio, no cumple los tratos, me han borrado, otrosa mensajes, pero, seguire escribiéndote, asta que me pagen lo que me deben
10. 
    Patti 11. Mar, 2012 at 12:00 am #

    Yes, same thing as the rest of the reviews.

    Some 60-year-old lady was texting on her phone and missed the fact that 7, yes count them, 7 cars were stopped at a RED light. She plowed into my daughter doing 50 mph (speeding no less) and totaled her first car which we only had a total of 2 1/2 months.

    We are out of state and can’t go back home to give her one of our cars and she is having issues getting to and from work. They have refused to give her fair market value on her car, won’t return calls, and won’t give her a rental car. They have said they will pay her medical bills but who knows if any of that is true.

    I have never heard of this insurance company but I think the Attorney General should go after their bad habits. Please keep a record of times and dates you called and if you did talk to anyone who it was. Then please write your state Attorney General and BBB and see if we can get them shut down.

    There is no need to be treated like crap when it was THEIR customer who created the issue. Oh and the last response from them was “I DON’T HAVE TO DO ANYTHING” Well good for you Infinity because I can see your crappy butt people hold true to their own statements. Going to file with a lawyer in the morning.
11. 
    Liz 23. Mar, 2012 at 12:00 am #

    My daughter left my disabled car LEGALLY parked on the side of the road and it was plowed into by a distracted driver who was not the named insured.

    First, they didn’t want to pay because their insured was not driving. Then they couldn’t get ahold of their insured. Then after 2 and a half months, the adjuster says he’s done with the investigation and they were mostly at fault but said I shared part of the responsibility.

    Now after 4 months, I received a notice that they are denying my claim because they see no liability on the part of their insured. THEY HIT A PARKED CAR!!

    I’m heading to file a lawsuit today.
12. 
    Tim 03. Aug, 2012 at 12:00 am #

    Do the really insure people? I was riding my bike to work, following the traffic laws when their insured hit me in an intersection not paying attention.

    I had ems support and months of therapy when my lawyer went to make a claim they came back saying after investigating my claim they found their insurer lied on his application so they dropped him and paid him back his premium and are not liable to pay me, even though he was insured with them technically during the accident… I’m not sure what to do or how this is possible..

    They coped out on my claim, I’m 23 and I’m thousands of dollars in debt now… Does anyone know if they can just drop a client during a claim? And go about it saying he never had insurance with them? I don’t want to file bankruptcy due to his negligence.
13. 
    Cindy Nye 24. Jun, 2013 at 12:00 am #

    I’ve been reading the reviews and was getting a little worried about having this company as my insurer.

    I was just on the phone calling to get a copy of my insurance cards and I received the option to have them mailed to my home, which I did, but I still wanted to find out if I could access them online. I spoke to a customer service rep (which only took about a minute to be connected to) and he promptly emailed the cards to me. I was still on the phone with him when they arrived in my In Box.

    Good customer service so far, but I’ve never filed a claim.
14. 
    Mayra Hernandez 04. May, 2018 at 2:41 pm #

    This company has bad customer service.

    They take payment before everyone is agreed on what coverage will be needed and when you ask to get a refund back they put you on hold and never have original agent answer the phone.

    Hilario had little patience and put me on hold for 45 minutes, I had to hang up the phone and try to contact Esmeralda which is impossible because their answer is that they are busy helping others.
15. 
    Tammy 10. Jul, 2018 at 9:56 am #

    This company is the worst. Their drunk driving insured drove up on the sidewalk and plowed down my mailbox which is brick and now they will not pay for it.

    I am contacting Department of insurance to file a complaint. Hope they lose their licensing.
16. 
    Cyclone Motorcycle Rescue, Towing & Transport 23. May, 2019 at 2:49 pm #

    I have been trying for FOUR month to just SUBMIT a claim, but cannot get a return call when we stay on terminal hold long enough to actually talk to ANYBODY that can take a message.

    emails go unanswered……

    Finally today I actually got thru after over 20 minutes on hold to a CORPORATE number
    only to find out the email I was using is no longer in service as of a month ago…..

    that does not explain why the emails I sent in Jan & Feb have not been answered.

    I was given a NEW email address to submit a claim and a NEW adjuster had taken over, so was given his phone number (left a message…we will see how long it takes him to get back to me) …..

    sending the claim again to the NEW email, so lets see what happens now.

Rate and Review: Infinity County Mutual Insurance Company