Infinity Indemnity Insurance Company: Customer Ratings & Reviews [2023]

, I WOULD! So after the review I wrote on May 6th 2022 where I explained how unprofessional INFINITY AUTO Insurance was and still is!! So,they replied to my review asking for the claim number and pretending to actually care about our situation. They actually told me to reach out if I still needed assistance to reach out via email. Well I DID reach out!! I poured my heart really thinking that someone was going to listen and help us?!?!? Absolutely NOT! Honestly, we still haven't received our Vehicle, it was a fender bender!! It's going on the NINTH week!! Yes 9th week. As a result I have lost my job and my wife is close to losing hers. We've exhausted our $ 600 allotment for a rental like the first 2 weeks!!! The deposit itself is 3 to 500 dollars. So that's 7 weeks we've been out in the water having to pray that the rental place puts the deposit back on so you can even think about renting again! Now our option this week is, Do I pay the car note or rent???!? Again this was a minor fender bender! We both drove our vehicles over to the parking lot to exchange info. Minor. 9 weeks. Took them 6weeks to cut the second check. Six weeks to approve a 3 thousand and change repair check, after we've invested 6yrs.+ Paying our bill monthly , Faithfully.. but I thought that's why you get insured they're supposed to have your back in a time of need!! Well I know this Company DID NOT have our back.

Absolute worst insurance company I have ever dealt with. There is absolutely no communication on there and once my claim was filed it took them 6 months to hear ANYTHING from them. It seems the company is run roguery and there is literally zero internal communication. I was so upset with this that I left the insurance company BUT THEY CONTINUED TO bill me for three months and had the balls to send it to to collections. I am now proving to collections what is going on and even they can't figure out who to talk to! It's actually laughable, steer clear from Infinity or Kemper folks.

Really no one has sued ?? The reviews are horrible . We are in a problem too because infinity cancelled our insurance and my husband crushed with two cars . They said it was his fault . He was paying full cover but when he called them the insurance was canceled . Too weird because they took out in November the payment from the bank (we had autopay) but no only one , they took out 3 more payments on that month and now they said the insurance is due. If somebody has sued them please let me know .

We filed a claim, they told us to take it to a body shop. Our car sat there for 10 days before anybody responded to any sort of communication. This is how the rest of my car’s stay at the body shop for over 1 month. We spent several hours in hour phones trying to get ahold of our adjuster, and their boss, and their boss. Turns out, infinity Kemper insurance is the place to work. You get paid to do NOTHING! They had many opportunities to simply call and reach out to update us as customers . They chose not to do so. They did end up sending the check which never arrived and then they only called body shop back to make an instant payment. No call/email to let us know that any sort of payment was on the way. Horrible horrible customer service! They need to clean it up!