Kemper Insurance Company of Texas

Beware of these people, I renewed my insurance policy with them, paid in full and then get a bill the next month for $904.00 more! I called and spoke with [REDACTED NAME] she basically said that my insurance increased because the change of address, BUT I was not informed of this at the time of renewal. Now I have to either come up with an extra $375 within a week or I’ll have to pay the $904. There are many companies, don’t go with them they will blind side you with extra charges!

If you don't want to loose your money, time and nerves never have any business with this company. My car was declared total loss more than 2 months ago, their adjustors and supervisors just never call you back. When you try to reach them, you never spend less than 40 minutes on the phone line,waiting for somebody to answer, you leave your information again and again and nobody calls your back. Next week I will go to the consumer protection agency, because people should be protected from dishonest business practices

If you want a claim to be handled, at all, when you are 100% not at fault, stay far away from Kemper! I was involved in a crash 2/22/2021 and was 100% not at fault and Kemper still has not taken care of my claim. I have had three different adjusters who either stop responding or tell me "a manager will get back to me" (5 times now) or "it is being reviewed by the _____ team now" (3 times now) and nother ever happens. IT HAS BEEN FIVE MONTHS FOR A $2,000 CLAIM AND THEY WILL NOT HELP ME. THE WORST COMPANY I HAVE EVER DEALT WITH.

I have been stranded for over 3 hours and continue to call Kemper claims for road side assistance. They initially had me on hold aware I was stranded on the side of the road then disconnected the call with no return call. It may be that their call service is in India; however it is horrible customer service. I have now called over 7 times and they continue to disconnect the call. While the rate is reasonable, you definitely get what you pay for. I will researching a new auto insurance and pay the slightly higher premiums.

From experience with this insurance company i can tell they are not great. My son was in a car accident with someone who has Kemper as their insurance provider. I could have called my insurance company and had everything paid, however it was the other drivers fault and not my son. So it made sense to me to call Kemper instead. The accident happened on 4/6/2021 it took about a week and half to get the police report but once i had it i contacted the adjuster [REDACTED NAME] at Kemper. My first phone call was 4/21/2021, i figured and insurance company is busy so i didn't expect a phone call back until Friday or Monday.. I never got a phone call back, as a matter of fact i called 5 times before i heard anything from anyone at Kemper. I have the tow company calling me and asking me what im doing with the car I spoke with the lady at the desk and she basically told me some insurance companies are scams and they will get out of not paying their customers. She also told me to write to the state and tell them about the insurance company so i did that and wouldn't you know, i had three people from the insurance company call me back. [REDACTED NAME] who was one of the people that called me back had the nerve to say she didn't have my information. And i told her i called you more then 5 times and left my information - her response just floured me "oh i haven't checked my messages"... Seriosuly!!!!! My son was in a car accident that left his car totalled and you didn't check your messages!!! I took the liberty to scan an send her all the information that i had, it turns out she no longer was my adjuster as my son was hurt and went to the hospital. Anyway - The accident happened back in April here is is June and i still have not resolved the cases nor have I received a check. My gut should have been to call and get a lawyer.... AND i still have time so i suggest anyone that has an issue with this insurance company get a lawyer.. Save yourself some headach and time.

I got this insurance years ago because I needed an SR-22 and they offered affordable rates. Do yourself a favor and just pay a little more for a legitimate insurance company. This company has zero integrity and even less morality. They charge a $73 cancelation fee, which is totally normal for an insurance company to do. However, they won’t tell you that when you cancel. They will just send you to collections a year later without a phone call, without an email, nothing. And when I called them to ask why $73 showed up as a delinquency on my credit report, they at that point told me about the cancelation fee. And when I asked why they didn’t tell me that at time of cancelation, she said “because it’s not due at the time of cancelation”. I had to scratch my head over that one because if I’m calling to cancel my policy and no one mentions any fee to do so, even one due at a later date, then why would I ever call them back?! When I asked her why I didn’t get an email or a call or a letter about it, she said “that’s not our policy”... again scratching my head. So, your policy is to not tell someone they owe you money and then hurt their credit later? It’s like this company is a sore loser or a significant other that’s mad they got dumped, so they come after you later. Jokes aside, this company needs a new owner, one that’s not a pos. I’m literally in the process of trying to buy a home and my credit just dropped almost 40 points for a $73 payment.... screw you kemper.

It's been two months since the accident, and I call the adjuster of my case ( [REDACTED NAME] Mullady) every other day to inquire about my claim but no answer or call back within the next 24 hours as announced on her answering machine. I (mistakenly) thought that my case escalated when I requested to speak to a supervisor ([REDACTED NAME]) to whom I've been leaving several voice messages as well but no response either. Then, I managed to speak to a representative who was able to inform me that they were waiting on a letter from the lender, but I later called the bank, and they told me they had sent the letter on March 8. I insisted on trying to contact someone in the claims department, and now they gave me the number of a third person in the command chain but again, another answering machine, this time referring directly to another specialist, which is also not picking up the phone and requesting to leave a message. In summary, it is impossible to get in contact with an adjuster, a supervisor, and a Senior Manager in order to get a proper update of a claim.