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Review
I had the worst experience when I recently called your office @ tel #727-938-5562. The person answering the telephone was curt, rude, totally unprofessional & arrogant.
Not only did she question my veracity, she offered no sincere assistance. Refusing to identify herself by name or employee #., etc. I could only attest that I spoke to her @2.36pm. She must be hoping you cannot recognize her. I hope you can. She represents YOUR COMPANY IMAGE.
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Review
Horrible I would never recommend using this company for anything.
I was hit by one of their insured drivers over 2 weeks ago & a CHP officer witnessed the entire accident & I have a report showing their driver is at fault & they refuse to return even 1 phone call both myself, my husband & insurance company have made over 40 phone calls to them over the last week & half, left several voicemails for the rep. Aurora Cabral & her supervisor David Barbirisi & not one phone call returned!!
I’m going to have to take legal action for my car & my lower back which has been bothering me since the accident! I have worked in customer service for 20 years & even if you are working on something & don’t have an answer you at least call them back &
as supervisor when someone is complaining about your employee’s you would think they would care enough to call back but not this company!!
Horrible customer service & don’t want to take care of what they are suppose to but I’m sure they will take their insured driver’s money. I hope that companies like this loose customer’s & go out of business cause they take advantage of good people & hard working people get screwed over!!!!!!