Mercury Casualty Company: Customer Ratings & Reviews [2024]

Mercury Casualty Company emerges as a formidable player in the auto insurance market, distinguishing itself through competitive rates, personalized service, and an array of coverage options.

UPDATED: Feb 22, 2024

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Feb 22, 2024Fact Checked

Tracey L. Wells

Licensed Insurance Agent & Agency Owner

Tracey L. Wells is a licensed insurance agent and Farmers insurance agency owner with 23 years of experience. He is proud to be a local Farmers agent serving Grayson, Georgia and surrounding areas. With experience as both an underwriter and agent, he provides his customers with insight that others agents may not have. His agency offers all lines of insurance including home, life, auto, RV, busi...

Licensed Insurance Agent & Agency Owner

Angie Watts

Licensed Real Estate Agent

Angie Watts is a licensed real estate agent with Florida Executive Realty. Specializing in residential properties since 2015, Angie is a real estate writer who published a book educating homeowners on how to make the most money when they sell their homes. Her goal is to educate and empower both home buyers and sellers so they can have a stress-free shopping and/or selling process. She has studi...

Licensed Real Estate Agent

UPDATED: Feb 22, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Feb 22, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Feb 22, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Feb 22, 2024Fact Checked
3.7
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Mercury Casualty Company

Average monthly rate for good drivers:

$93

A.M. Best rating:

A (Excellent)

Complaint level:

Low

Pros

  • Competitive pricing
  • Reliable coverage
  • Exceptional customer service
  • Variety of insurance products and services

Cons

  • Limited availability in only 11 states
  • Discounts may be limited in some areas

Final Verdict: Review of Mercury Casualty Company

Mercury Casualty Company is a reputable insurance provider offering competitive pricing, reliable coverage, and exceptional customer service. Their variety of insurance products and services includes auto and home insurance.

While their availability is limited to only 11 states, they offer different types of discounts to customers. The company has a low complaint level and has received an A (Excellent) rating from A.M. Best. Customer reviews indicate a positive experience with the company, making it a reliable option for anyone seeking insurance coverage.

 

Are you in search of an insurance company that offers reliable coverage, exceptional customer service, and competitive pricing? Look no further than Mercury Casualty Company. With a long-standing history in the insurance industry, Mercury Casualty Company has established itself as a leader in providing comprehensive insurance coverage to individuals and businesses. Whether you need coverage for your car, home, or business, Mercury Casualty Company has you covered. In this article, we will provide a comprehensive review of the company, including its history, mission, products and services, pricing, discounts, customer reviews, and more.

What You Should Know About Mercury Insurance Group

Company Contact Information

Related Parent or Child Companies: Mercury General Corporation

Financial Ratings

  • A.M. Best Rating: A (Excellent)
  • S&P Global Rating: A (Strong)

Customer Service Ratings

  • J.D. Power Auto Insurance Study (2020): 4 out of 5 (above industry average)
  • BBB Rating: A+

Claims Information

  • 24/7 Claims Reporting Hotline: 1-800-503-3724
  • Online Claims Reporting: https://www.mercuryinsurance.com/claims.html
  • Mercury’s network of approved auto repair shops offer Lifetime Repair Guarantee (as long as you own the vehicle)

Company Apps

  • Mercury GO (Mobile App)
    • Available for iOS and Android
    • Policy management and claims reporting
    • Roadside assistance and accident support
    • Digital insurance ID cards
  • Mercury Drive Safe (Telematics App)
    • Available for iOS and Android
    • Monitors driving behavior to reward safe driving with discounts

Mercury Insurance Group Insurance Coverage Options

Mercury Casualty Company offers a range of coverage options for their customers. These coverage options include:

  • Liability Coverage: This coverage is required by law and covers bodily injury and property damage you may cause to others while driving your vehicle.
  • Collision Coverage: This coverage helps pay for damages to your own vehicle if you are in a collision with another vehicle or object.
  • Comprehensive Coverage: This coverage helps pay for damages to your own vehicle that are caused by incidents other than a collision, such as theft, vandalism, or natural disasters.
  • Personal Injury Protection (PIP): This coverage helps pay for medical expenses and lost wages for you and your passengers if you are injured in an accident.
  • Uninsured/Underinsured Motorist Coverage: This coverage helps protect you if you are in an accident with a driver who does not have insurance or does not have enough insurance to cover the damages.

Mercury Casualty Company also offers optional coverage options, such as roadside assistance and rental car reimbursement. Customers can customize their policy to fit their individual needs and budget. It’s important to note that coverage options may vary by state and customers should consult with their agent or representative to see what coverage options are available in their area.

Read more: Casualty Underwriters Insurance Company Review

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Mercury Insurance Group Insurance Rates Breakdown

Driver ProfileMesa Underwriters Specialty Insurance CompanyNational Average
Clean Record$220$208
1+ Ticket$230$220
1+ Accident$280$270
DUI$330$320
Poor Credit$378$358

Mercury Insurance Group Discounts Available

DiscountMesa Underwriters Specialty Insurance Company
Anti Theft5%
Good Student9%
Low Mileage7%
Paperless8%
Safe Driver10%
Senior Driver10%

Mercury Casualty Company offers several discounts to their customers. These discounts include:

  • Multi-Policy Discount: If you have both auto and home insurance policies with Mercury, you may qualify for a discount on both policies.
  • Good Driver Discount: Customers who have maintained a clean driving record for three consecutive years may be eligible for a good driver discount.
  • Anti-Theft Discount: If your vehicle is equipped with an anti-theft device, you may be eligible for a discount on your comprehensive coverage.
  • Good Student Discount: Full-time students under the age of 25 who maintain a B average or higher may qualify for a good student discount.
  • Affinity Group Discount: Members of certain professional organizations or alumni associations may be eligible for a discount on their auto insurance policy.

These discounts can help customers save money on their insurance premiums while still receiving reliable coverage from Mercury Casualty Company. It’s important to note that not all discounts are available in all states, and customers should check with their agent or representative to see which discounts they may be eligible for.

How Mercury Insurance Group Ranks Among Providers

In the competitive landscape of auto insurance, Mercury Casualty Company shines with its competitive rates, personalized service, and diverse coverage options, setting itself apart from industry giants like State Farm, Geico, Allstate, and Progressive.

  • State Farm: State Farm is a large insurance company that offers a range of insurance products, including auto insurance. They are known for their extensive network of agents and their mobile app, which allows customers to manage their policies and file claims.
  • Geico: Geico is a popular auto insurance company known for their catchy commercials and affordable rates. They offer a range of coverage options and discounts to their customers.
  • Allstate: Allstate is another large insurance company that offers auto insurance as well as other insurance products. They are known for their bundling discounts and their Drivewise program, which rewards safe driving habits.
  • Progressive: Progressive is a well-known auto insurance company that offers a range of coverage options and discounts. They are known for their Snapshot program, which tracks driving habits to help customers save money on their premiums.

While each of these companies has their own strengths and weaknesses, Mercury Casualty Company distinguishes itself through its competitive rates, personalized customer service, and variety of coverage options. By providing quality coverage at an affordable price, Mercury has earned a loyal customer base and established itself as a top player in the auto insurance industry.

Frequently Asked Questions

In which states does Mercury Casualty Company offer insurance coverage?

Mercury Casualty Company offers insurance coverage in 11 states, including Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas, and Virginia.

What types of discounts are available to Mercury Casualty Company customers?

Mercury Casualty Company offers a variety of discounts, including safe driver discounts, multi-policy discounts, and loyalty discounts.

How can I obtain a quote for coverage from Mercury Casualty Company?

Customers can obtain a quote online or by speaking with a representative.

How can I access customer ratings and reviews for Mercury Casualty Company?

To access customer ratings and reviews for Mercury Casualty Company, you can visit various online platforms such as the Better Business Bureau (BBB), Consumer Affairs, Trustpilot, or specialized insurance review websites. These platforms aggregate reviews and ratings from customers who have had experiences with Mercury Casualty Company.

Are customer ratings and reviews important when choosing an insurance company?

Yes, customer ratings and reviews are essential when selecting an insurance company. They provide valuable insights into the experiences of other policyholders, allowing you to assess the company’s customer service, claims handling, policy options, and overall satisfaction.

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Tracey L. Wells

Licensed Insurance Agent & Agency Owner

Tracey L. Wells is a licensed insurance agent and Farmers insurance agency owner with 23 years of experience. He is proud to be a local Farmers agent serving Grayson, Georgia and surrounding areas. With experience as both an underwriter and agent, he provides his customers with insight that others agents may not have. His agency offers all lines of insurance including home, life, auto, RV, busi...

Licensed Insurance Agent & Agency Owner

Angie Watts

Licensed Real Estate Agent

Angie Watts is a licensed real estate agent with Florida Executive Realty. Specializing in residential properties since 2015, Angie is a real estate writer who published a book educating homeowners on how to make the most money when they sell their homes. Her goal is to educate and empower both home buyers and sellers so they can have a stress-free shopping and/or selling process. She has studi...

Licensed Real Estate Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Mercury Insurance Group

3.73 (667 reviews)
1
December 6, 2022

KamiBahrami

Worse Auto Insurance Of All

Worse and Cheapest people in nation, They do everything to NOT to pay. if you re dealing with Mercury you re dealing with "crooks". They are fraudulent company and unfortunately stay in business with fraud and scam. After over 38yars of driving with excellent driving record, I got hit hard by teenager driver insured by Mercury and stuck with over $20,000.00 bills. After nine months of nonsense excuses from Mercury ended up to hiring attorney fo...
Worse and Cheapest people in nation, They do everything to NOT to pay. if you re dealing with Mercury you re dealing with "crooks". They are fraudulent company and unfortunately stay in business with fraud and scam. After over 38yars of driving with excellent driving record, I got hit hard by teenager driver insured by Mercury and stuck with over $20,000.00 bills. After nine months of nonsense excuses from Mercury ended up to hiring attorney for trial and pay for everything from my pocket. IF ITS MERCURY HIRE ATTORNEY FROM DAY ONE. Claim#CAPA-01822908
1
November 27, 2021

steeeeve

Worst Insurance Co.

This company does not pay claims. Worst insurance company ever! Horrible customer service and claims department is a joke. I do not even understand how they are allowed to operate in the USA. I made a claim and they dismissed it before even seeing the details of the accident. Dismissing claims and not paying claims is Mercury's protocol. Paying them premiums is a waste of money because they automatically dismiss most claims and do not pay. ...
This company does not pay claims. Worst insurance company ever! Horrible customer service and claims department is a joke. I do not even understand how they are allowed to operate in the USA. I made a claim and they dismissed it before even seeing the details of the accident. Dismissing claims and not paying claims is Mercury's protocol. Paying them premiums is a waste of money because they automatically dismiss most claims and do not pay.
3
January 11, 2021

Shaya

My Review

Overall it is a good insurance company however, i do wish they would offer benefits due to the pandemic.
3
December 31, 2020

JuneT

Mercury Insurance High Premiums

I pay the premium and have made no claims. I think the rates are too high but feel comparing insurance won't yeild a different result.
4
November 20, 2020

shorty22

great service

This company is always thorough and on top of everything when it comes to actually needing them. They are very detailed in their bills. They don't hide fees. They explain everything and are by your side thru any claims.
5
October 17, 2020

Evan507

Great customer service.

Mercury has great customer service and comparable rates. They handled my claim quickly and didn't raise my rates for a small accident. Their service was quicker than expected and the representatives are all friendly and courteous. The website and app are very useful and easy to use. I highly recommend them.
3
October 8, 2020

lordaz

Mercury Review

Mercury has been great at walking me through the process of reporting an accident but they should be more diligent about continuously contacting the other insurance company to get their information.
5
October 8, 2020

danimurillo

Great service

Our vehicle was hit/damaged in the middle of the night. Called Mercury and opened a claim quickly. It was quick and easy!
4
October 5, 2020

asanchez7876

No Problems so Far.

I haven't had any good or bad experiences with them as I have not had to file any claims. So far their prices have been pretty comparable or a little cheaper than other companies.
3
October 2, 2020

chiver

Good service but high price

This is a good company that process claims without any issue. However, they increase my insurance every year and I find much cheaper insurances from other company.
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