Mercury Casualty Company: Customer Ratings & Reviews [2023]

Is Mercury Insurance Group a Good Choice?

Company Contact Information:

• Website: https://www.mercuryinsurance.com/
• Phone: 1-800-956-3728
• Email: [email protected]

Related Parent or Child Companies: Mercury General Corporation

Financial Ratings:

• A.M. Best Rating: A (Excellent)
• S&P Global Rating: A (Strong)

Customer Service Ratings:

• J.D. Power Auto Insurance Study (2020): 4 out of 5 (above industry average)
• BBB Rating: A+

Claims Information:

• 24/7 Claims Reporting Hotline: 1-800-503-3724
• Online Claims Reporting: https://www.mercuryinsurance.com/claims.html
• Mercury’s network of approved auto repair shops offer Lifetime Repair Guarantee (as long as you own the vehicle)

Company Apps:

• Mercury GO (Mobile App)
  • Available for iOS and Android
  • Policy management and claims reporting
  • Roadside assistance and accident support
  • Digital insurance ID cards
• Mercury Drive Safe (Telematics App)
  • Available for iOS and Android
  • Monitors driving behavior to reward safe driving with discounts

Mercury Insurance Group Discounts Available

Mercury Casualty Company offers several discounts to their customers. These discounts include:

• Multi-Policy Discount: If you have both auto and home insurance policies with Mercury, you may qualify for a discount on both policies.
• Good Driver Discount: Customers who have maintained a clean driving record for three consecutive years may be eligible for a good driver discount.
• Anti-Theft Discount: If your vehicle is equipped with an anti-theft device, you may be eligible for a discount on your comprehensive coverage.
• Good Student Discount: Full-time students under the age of 25 who maintain a B average or higher may qualify for a good student discount.
• Affinity Group Discount: Members of certain professional organizations or alumni associations may be eligible for a discount on their auto insurance policy.

These discounts can help customers save money on their insurance premiums while still receiving reliable coverage from Mercury Casualty Company. It’s important to note that not all discounts are available in all states, and customers should check with their agent or representative to see which discounts they may be eligible for.

Mercury Insurance Group Coverage Options

Mercury Casualty Company offers a range of coverage options for their customers. These coverage options include:

• Liability Coverage: This coverage is required by law and covers bodily injury and property damage you may cause to others while driving your vehicle.
• Collision Coverage: This coverage helps pay for damages to your own vehicle if you are in a collision with another vehicle or object.
• Comprehensive Coverage: This coverage helps pay for damages to your own vehicle that are caused by incidents other than a collision, such as theft, vandalism, or natural disasters.
• Personal Injury Protection (PIP): This coverage helps pay for medical expenses and lost wages for you and your passengers if you are injured in an accident.
• Uninsured/Underinsured Motorist Coverage: This coverage helps protect you if you are in an accident with a driver who does not have insurance or does not have enough insurance to cover the damages.

Mercury Casualty Company also offers optional coverage options, such as roadside assistance and rental car reimbursement. Customers can customize their policy to fit their individual needs and budget. It’s important to note that coverage options may vary by state and customers should consult with their agent or representative to see what coverage options are available in their area.

Mercury Insurance Group vs. Competitors

• State Farm: State Farm is a large insurance company that offers a range of insurance products, including auto insurance. They are known for their extensive network of agents and their mobile app, which allows customers to manage their policies and file claims.
• Geico: Geico is a popular auto insurance company known for their catchy commercials and affordable rates. They offer a range of coverage options and discounts to their customers.
• Allstate: Allstate is another large insurance company that offers auto insurance as well as other insurance products. They are known for their bundling discounts and their Drivewise program, which rewards safe driving habits.
• Progressive: Progressive is a well-known auto insurance company that offers a range of coverage options and discounts. They are known for their Snapshot program, which tracks driving habits to help customers save money on their premiums.

While each of these companies has their own strengths and weaknesses, Mercury Casualty Company distinguishes itself through its competitive rates, personalized customer service, and variety of coverage options. By providing quality coverage at an affordable price, Mercury has earned a loyal customer base and established itself as a top player in the auto insurance industry.