Nationwide General Insurance Company: Customer Ratings & Reviews [2024]

Nationwide General Insurance Company stands as a trusted provider with a solid reputation, offering a diverse range of insurance products including auto, home, renters, life, and business coverage, committed to delivering exceptional service and comprehensive protection for what matters most.

UPDATED: Jan 21, 2024Fact Checked

Ty Stewart

Licensed Insurance Agent

Ty Stewart is the founder and CEO of SimpleLifeInsure.com. He started researching and studying about life insurance when he got his first policy for his own family. He has been featured as a life insurance expert speaker at agent conventions and in top publications.  As an independent licensed life insurance agent, he has helped clients nationwide to secure affordable coverage while making the...

Licensed Insurance Agent

Brandon Frady

Licensed Insurance Agent

Brandon Frady has been a licensed insurance agent and insurance office manager since 2018. He has experience in ventures from retail to finance, working positions from cashier to management, but it wasn’t until Brandon started working in the insurance industry that he truly felt at home in his career. In his day-to-day interactions, he aims to live out his business philosophy in how he treats hi...

Licensed Insurance Agent

UPDATED: Jan 21, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Jan 21, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Jan 21, 2024Fact Checked
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Nationwide General Insurance Company

Average monthly rate for good drivers:

$106

A.M. Best rating:

A+ (Superior)

Complaint level:

Low

Pros

  • Wide range of insurance products
  • Good discounts available to customers
  • Positive customer reviews for reliable coverage
  • Strong financial stability and A.M. Best rating
  • Nationwide has been in business for over 90 years
  • Reliable and reputable insurance provider
  • Exceptional customer service and support

Cons

  • Rates can vary depending on location and type of insurance
  • Some customers have reported difficulty with claims processing
  • Not available in all states, may limit coverage options for some customers

Final Verdict: Review of Nationwide General Insurance Company

Nationwide General Insurance Company is a reliable and reputable provider that offers a wide range of insurance products to fit your unique needs, including auto, home, renters, life, and business insurance.

The company has a long history of providing exceptional customer service and support, and is committed to helping you protect what matters most. Nationwide offers discounts to help customers save on their insurance premiums, and has a low complaint level according to customer reviews.

Although pricing may be higher than some other providers for certain types of coverage, Nationwide’s strong reputation and comprehensive offerings make it a top choice for those looking to protect their assets and secure their family’s future.

When it comes to choosing an insurance company, it is important to consider various factors such as coverage options, pricing, customer service, and financial stability. In this article, we will review Nationwide General Insurance Company and provide insights into its offerings, pricing, customer service, and financial stability.

What You Should Know About Nationwide

Company Contact Information

Related Parent or Child Companies

  • None mentioned in the article.

Financial Ratings

  • A.M. Best Rating: A+

Customer Service Ratings

  • Nationwide has a reputation for providing exceptional customer service and support, as mentioned in the article.

Claims Information

  • Claims can be filed online through the Nationwide website or by calling the claims hotline at 1-800-421-3535.
  • The article did not provide specific information regarding claims processing times or satisfaction rates. (For more information, read our “National General Insurance Claims Process“).

Company Apps

  • Nationwide offers several mobile apps, including the Nationwide Mobile App, which allows customers to access their policy information, make payments, file claims, and more.

Nationwide Insurance Coverage Options

Explore the diverse coverage options offered by Nationwide General Insurance Company to safeguard your assets and secure your future. From auto and home insurance to renters, life, and business coverage, Nationwide provides a comprehensive array of options tailored to meet your unique needs.

  • Auto insurance: This includes liability coverage, collision coverage, comprehensive coverage, personal injury protection, uninsured/underinsured motorist coverage, and roadside assistance. Nationwide also offers optional coverages such as gap coverage, accident forgiveness, and vanishing deductible.
  • Homeowners insurance: This includes coverage for the dwelling, personal property, liability, additional living expenses, flood insurance, and earthquake insurance. Nationwide also offers optional coverages such as identity theft coverage and water backup coverage.
  • Renters insurance: This includes coverage for personal property, liability, and additional living expenses. Optional coverages include identity theft coverage and pet damage coverage.
  • Life insurance: Nationwide offers term life insurance, whole life insurance, universal life insurance, and variable universal life insurance. They also offer optional riders such as accidental death benefit, child rider, and long-term care rider.
  • Business insurance: This includes general liability insurance, commercial auto insurance, business owner’s policy, workers’ compensation insurance, and professional liability insurance. Optional coverages include data breach response and cyber liability coverage.

With Nationwide General Insurance Company, you can choose the protection that aligns with your lifestyle and priorities. Whether it’s shielding your home, vehicle, or ensuring financial security for your loved ones, Nationwide is dedicated to helping you make the right coverage choices.

Read more:

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Nationwide Insurance Rates Breakdown

Driver ProfileNationwide General Insurance CompanyNational Average
Clean Record$150$196
1+ Ticket$220$235
1+ Accident$261$281
DUI$300$300
Poor Credit$258$337

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver

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Nationwide Discounts Available

DiscountNationwide General Insurance Company
Anti Theft2%
Good Student5%
Low Mileage3%
Paperless2%
Safe Driver8%
Senior Driver10%

Unlock significant savings with Nationwide General Insurance Company’s exclusive discounts. From safe driver incentives to multi-policy savings, discover how you can maximize affordability without compromising on the coverage you need.

  • Multi-Policy Discount: Save up to 25% when you bundle multiple policies, such as auto and home insurance.
  • Safe Driver Discount: Get a discount for having a clean driving record.
  • Anti-Theft Discount: Receive a discount for having an anti-theft device installed in your vehicle.
  • Accident-Free Discount: Get a discount for not having any accidents or violations on your driving record.
  • Good Student Discount: Save on auto insurance if you or your child is a full-time student with good grades.
  • Defensive Driving Discount: Get a discount for completing a state-approved defensive driving course.
  • Homeowner Discount: Save on your auto insurance if you own a home.

Nationwide General Insurance Company today to explore the various discounts available, tailor your coverage to your needs, and secure both peace of mind and financial benefits. Trust Nationwide to protect what matters most, all while keeping your budget in mind.

How Nationwide Ranks Among Providers

Nationwide General Insurance Company faces competition from several key players in the insurance industry, each with its own strengths and unique offerings. Some of Nationwide’s main competitors include:

  • State Farm: As one of the largest insurance providers in the United States, State Farm is a formidable competitor. Known for its extensive network of agents and diverse coverage options, State Farm offers a range of insurance products similar to Nationwide.
  • Allstate: Allstate is another major competitor that boasts a wide range of insurance products, including auto, home, life, and more. With a strong emphasis on customer service and innovative features like the Drivewise program, Allstate appeals to a broad customer base.
  • Geico: Geico, renowned for its direct-to-consumer model and memorable advertising campaigns, competes with Nationwide, particularly in the auto insurance sector. GEICO is often recognized for its competitive pricing and user-friendly online experience.
  • Progressive: Progressive is known for its focus on technology and innovation, offering unique features like Snapshot for personalized auto insurance rates. The company’s comprehensive coverage options make it a significant competitor in the insurance market.
  • USAA: While serving a specific demographic of military members and their families, USAA is a notable competitor for Nationwide. USAA is recognized for its outstanding customer service and a range of insurance and financial products.
  • Farmers Insurance: Farmers Insurance competes with Nationwide in providing a variety of insurance products, including auto, home, and life insurance. Farmers emphasizes personalized service through its network of agents.
  • Liberty Mutual: Liberty Mutual is a global insurer offering a diverse set of insurance products. With a focus on personalized coverage and innovative features, Liberty Mutual competes with Nationwide for customers seeking comprehensive protection.

These companies offer similar coverage options and have similar target markets as Nationwide. They are all large insurance providers with a national presence and a strong brand recognition. However, each company may differ in terms of pricing, customer service, and discounts offered.

Nationwide General Insurance Claims Process

Ease of Filing a Claim

Nationwide General Insurance Company provides a user-friendly claims process with multiple channels for submission. Policyholders can conveniently file claims online through the company’s website, over the phone with dedicated claims representatives, and via mobile apps, offering flexibility and accessibility.

Average Claim Processing Time

The average claim processing time with Nationwide is known for its efficiency. The company is committed to swift and transparent claim handling. While processing times may vary based on the complexity of the claim, Nationwide’s streamlined procedures contribute to timely resolutions.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback on Nationwide’s claim resolutions and payouts is generally positive. Policyholders appreciate the company’s responsiveness and fair assessments. Nationwide’s commitment to customer satisfaction reflects in its efforts to provide clear communication throughout the claims process, contributing to a positive overall experience for claimants.

Nationwide General Insurance Digital and Technological Features

Mobile App Features and Functionality

Nationwide General Insurance Company offers a feature-rich mobile app designed to enhance the customer experience. The app allows users to easily manage their policies, file claims, and track their claim status. Additionally, it provides convenient access to digital insurance ID cards and enables users to request roadside assistance with just a few taps.

Online Account Management Capabilities

With Nationwide’s online account management capabilities, policyholders have access to a comprehensive suite of tools. From viewing and updating policy information to making payments and accessing policy documents, the online portal provides a seamless and convenient way for customers to manage their accounts from the comfort of their homes.

Digital Tools and Resources

Nationwide integrates various digital tools and resources to empower policyholders. The company’s online resources include educational materials, FAQs, and guides to help customers better understand their policies.

Additionally, Nationwide’s commitment to innovation is evident in its utilization of technology to enhance the overall customer experience, ensuring that clients have the information and tools they need at their fingertips.

Frequently Asked Questions

Is Nationwide General Insurance Company a good choice for insurance coverage?

Nationwide General Insurance Company is a reliable and reputable provider that offers a wide range of insurance products. It has a long history of providing exceptional customer service and support, and is committed to helping you protect what matters most. However, pricing may be higher than some other providers for certain types of coverage.

How do I file a claim with Nationwide General Insurance Company?

To file a claim, you can visit the Nationwide website or speak with a representative.

What coverage options does Nationwide General Insurance Company offer?

Nationwide General Insurance Company offers a variety of coverage options, including auto, home, renters, life, and business insurance. The specific coverage options may vary by state, so it is best to speak with a Nationwide agent or representative for more information on the coverage options available to you.

What types of discounts are available through Nationwide General Insurance Company?

Nationwide offers a variety of discounts, including safe driver discounts, multi-policy discounts, and loyalty discounts for long-term customers. To see which discounts you qualify for, you can speak with a representative or visit the Nationwide website.

How is Nationwide’s customer service?

Nationwide has received mixed reviews for its customer service. While some customers have praised Nationwide’s agents and representatives for their helpfulness and knowledge, others have reported issues with slow response times and difficulty getting in touch with a representative.

How does Nationwide General Insurance Company compare to its competitors?

Nationwide General Insurance Company’s main competitors in the insurance industry include other large providers with a national presence. These companies offer similar coverage options but may differ in terms of pricing, customer service, and discounts.

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Ty Stewart

Licensed Insurance Agent

Ty Stewart is the founder and CEO of SimpleLifeInsure.com. He started researching and studying about life insurance when he got his first policy for his own family. He has been featured as a life insurance expert speaker at agent conventions and in top publications.  As an independent licensed life insurance agent, he has helped clients nationwide to secure affordable coverage while making the...

Licensed Insurance Agent

Brandon Frady

Licensed Insurance Agent

Brandon Frady has been a licensed insurance agent and insurance office manager since 2018. He has experience in ventures from retail to finance, working positions from cashier to management, but it wasn’t until Brandon started working in the insurance industry that he truly felt at home in his career. In his day-to-day interactions, he aims to live out his business philosophy in how he treats hi...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Nationwide

4.02 (3,019 reviews)
1
December 7, 2021

brycelefevre

Long phone wait times

Had to call in a few times now for the same auto claim. The first time was nearly 1.5 hours before anyone picked up. Today I have been waiting over 2 hours for an answer and still nothing. Nationwide should learn to take care of their customers and answer the phones so they can provide the service they are being paid to provide!
5
January 16, 2021

Wareagle256205

Is Nationwide REALLY on your side?

Happy with Nationwide so far. Premiums are not too shabby. The agent and customer service has been more than helpful. This is good after having horrible experience with another provider.
5
January 16, 2021

Danielle202

Best Insurance Company

its best insurance company for me. i like this company. this companies policy suit every person. so anyone like it.
5
January 5, 2021

Purple1992_

Great service and worth the money

I enjoyed their service and think that they really do put their customer first by accommodating them as much possible
4
December 24, 2020

Lawanda

Delighted to have auto insurance and roadside assistance.

It was wintertime and I wasn't thinking clearly. I started my car to let it warm up and locked my keys inside. I had to go to a neighbor's house and call for a lock out. I had to wait at my neighbors until they came, but had to keep an eye on my car at the same time. I was so happy to have insurance to cover this experience. It could have been a lot worse. They were there within 30 minutes or so.
5
December 22, 2020

Anna5N

Nationwide is the best

They have fantastic rates and good quality coverage for the price. The staff are very knowledgeable and always help me with my auto insurance needs.
5
December 15, 2020

Jencorbin

Nationwide really is on your side

I have had nationwide auto insurance since I started driving. I watched nationwide cover my parent's auto and homeowners needs. Nationwide has helped me through a decent amount of claims. I have the perfect coverage for my auto needs at competitive prices. Nationwide representatives are helpful and truly have your best interests at heart. I'm able to bundle my auto insurance with my renter's insurance to get more of a discoun...
I have had nationwide auto insurance since I started driving. I watched nationwide cover my parent's auto and homeowners needs. Nationwide has helped me through a decent amount of claims. I have the perfect coverage for my auto needs at competitive prices. Nationwide representatives are helpful and truly have your best interests at heart. I'm able to bundle my auto insurance with my renter's insurance to get more of a discount. I have no plan switching insurance providers anytime soon because I am so satisfied.
4
November 26, 2020

Adelbert

In Nationwide I Trust

My experience with nationwide is really fascinating. They vaule their customers very much. They care about their customers. Their service is up to the mark. I am really happy to be with them.
2
October 21, 2020

RD2371

Misleading adice

I was quoted 1 price but every time interest rate went up so did my payment and I got to where I come afford payment
5
October 21, 2020

JealousGull

Staying with another 10+ years

I’ve had Nationwide for years because of their loyalty to their customers. My agent goes above and beyond while making sure to help anyway possible should the need arise. I’ve had to have my vehicle towed quite a few times and always dread trying to find a towing company due to a past experience of a towing company trying to be sent from an entirely different city over a hour away, I immediately called my agent who straightened everything out...
I’ve had Nationwide for years because of their loyalty to their customers. My agent goes above and beyond while making sure to help anyway possible should the need arise. I’ve had to have my vehicle towed quite a few times and always dread trying to find a towing company due to a past experience of a towing company trying to be sent from an entirely different city over a hour away, I immediately called my agent who straightened everything out and had a tow truck on the way arriving in 15 minutes. I also like my yearly calendar!
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