Nationwide Mutual Fire Insurance Company: Customer Ratings & Reviews [2024]

From protecting against unforeseen disasters to tailored coverage solutions, Nationwide Mutual Fire Insurance Company remains a steadfast provider in safeguarding customers' assets across the United States.

UPDATED: Jan 25, 2024Fact Checked

Dorothea Hudson

Insurance and Finance Writer

Dorothea Hudson has been professionally writing in many spheres since 2013. She has written on entertainment, insurance, finance, travel, technology, AI, renewable energy, crypto, fundraising, and real estate for many websites. Her work has been published for British retailer Marks and Spencer, Kroger Magazine, the Vision Group, and more. Her passions include writing, music, running, travel, te...

Insurance and Finance Writer

Zach Fagiano

Licensed Insurance Broker

Zach Fagiano has been in the insurance industry for over 10 years, specializing in property and casualty and risk management consulting. He started out specializing in small businesses and moved up to large commercial real estate risks. During that time, he acquired property & casualty, life & health, and surplus lines brokers licenses. He’s now the Senior Vice President overseeing globa...

Licensed Insurance Broker

UPDATED: Jan 25, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Jan 25, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Jan 25, 2024Fact Checked
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Nationwide Mutual Fire Insurance Company

Average monthly rate for good drivers:

$104

A.M. Best rating:

A+

Complaint level:

Low

Pros

  • The company operates in all 50 states, providing coverage nationwide.
  • Offers a wide range of insurance products to meet customers’ needs.
  • Provides personalized insurance solutions.
  • Discounts available for bundling policies and other factors
  • Strong financial stability and industry reputation
  • 24/7 customer service availability

Cons

  • Rates may be higher than some competitors
  • Limited availability of local agents
  • Specific cost of insurance can vary depending on individual circumstances.
  • Some customers report difficulty with claims process
  • Coverage options and discounts may vary by state.

Final Verdict: Review of Nationwide Mutual Fire Insurance Company

Nationwide Mutual Fire Insurance Company is a reputable insurance provider that offers a range of insurance products to customers across the United States. The company has been in business for nearly a century, providing personalized insurance solutions to protect customers’ assets.

Nationwide Mutual Fire Insurance Company’s products include auto, homeowners, renters, life, and pet insurance, all of which can be tailored to meet individual needs. The company’s discounts for bundling policies and good driving records make it an attractive option for customers looking to save money.

With a low complaint level and strong financial ratings, Nationwide Mutual Fire Insurance Company is a trusted provider of insurance products.

Nationwide Mutual Fire Insurance Company is a leading insurance provider in the United States that offers various insurance options, including home, auto, and life insurance. With a rich history dating back to 1925, Nationwide has grown into a trusted provider that prides itself on offering innovative insurance solutions to meet its customers' evolving needs. In this article, we will provide a comprehensive review of Nationwide Mutual Fire Insurance Company, including its history, mission, products and services, cost, discounts available, and customer reviews. Whether you are in the market for insurance or simply interested in learning more about Nationwide, this article will provide valuable information to help you make an informed decision.

What You Should Know About Nationwide

Company Contact Information:

  • Website: www.nationwide.com
  • Phone: 1-877-669-6877
  • Address: One Nationwide Plaza, Columbus, OH 43215

Parent Company:

  • Nationwide Mutual Insurance Company

Financial Ratings:

  • A.M. Best Rating: A+

Customer Service Ratings:

  • J.D. Power 2020 U.S. Auto Insurance Study: #7 in Overall Customer Satisfaction among National Providers
  • J.D. Power 2020 U.S. Home Insurance Study: #8 in Overall Customer Satisfaction among National Providers

Claims Information:

  • Nationwide Mutual Fire Insurance Company offers 24/7 claims reporting via their website or phone. Customers can also track their claims status online.

Company Apps:

  • Nationwide Mutual Fire Insurance Company offers a mobile app for customers to manage their policies, make payments, and report claims. The app is available for both iOS and Android devices.

Nationwide Insurance Coverage Options

Nationwide Mutual Fire Insurance Company offers a range of insurance products to meet customers’ specific needs. Here are some of the coverage options available:

  • Auto insurance: Nationwide Mutual Fire Insurance Company offers liability, collision, comprehensive, uninsured/underinsured motorist, and personal injury protection coverage for vehicles.
  • Homeowners insurance: The company offers coverage for the structure of the home, personal belongings, liability, and additional living expenses.
  • Renters insurance: Nationwide Mutual Fire Insurance Company offers coverage for personal belongings, liability, and additional living expenses for renters.
  • Life insurance: The company offers term, whole, and universal life insurance policies to protect customers’ loved ones.
  • Pet insurance: Nationwide Mutual Fire Insurance Company offers coverage for dogs, cats, birds, and exotic pets to help cover the cost of veterinary bills.
  • Business insurance: The company offers a variety of insurance products to protect businesses, including general liability, property, and commercial auto insurance.
  • Specialty insurance: Nationwide Mutual Fire Insurance Company offers specialized insurance products, such as flood insurance and identity theft protection.

Read more:

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Nationwide Insurance Rates Breakdown

Driver ProfileNationwide Mutual Fire Insurance CompanyNational Average
Clean Record$180$120
1+ Ticket$230$150
1+ Accident$280$200
DUI$320$250
Poor Credit$310$206

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver

Nationwide Discounts Available

DiscountNationwide Mutual Fire Insurance Company
Anti Theft4%
Good Student8%
Low Mileage5%
Paperless3%
Safe Driver10%
Senior Driver12%

Nationwide Mutual Fire Insurance Company offers a variety of discounts to help customers save money on their insurance premiums. Here are some of the discounts available:

  • Multi-policy discount: Customers who bundle their auto, home, or renters insurance policies can save up to 20% on their premiums.
  • Safe driver discount: Customers who maintain a clean driving record for at least five years can receive a discount on their auto insurance.
  • Good student discount: Full-time students under the age of 25 who maintain a B average or better can receive a discount on their auto insurance.
  • Anti-theft discount: Customers who install anti-theft devices in their vehicles can receive a discount on their auto insurance.
  • Military discount: Active-duty military members and veterans can receive a discount on their auto insurance.
  • Teacher discount: Teachers can receive a discount on their auto insurance.
  • First responder discount: Police officers, firefighters, and EMTs can receive a discount on their auto insurance.

How Nationwide Ranks Among Providers

Nationwide Mutual Fire Insurance Company is a well-established insurance provider, but it faces competition from other national and regional companies. Here are some of the company’s main competitors:

  • State Farm: State Farm is the largest auto insurer in the United States and offers a range of insurance products, including auto, home, renters, life, and health insurance.
  • Allstate: Allstate is a national insurance provider that offers auto, home, renters, life, and business insurance, as well as retirement and investment products.
  • Progressive: Progressive is a national insurance provider that offers auto, home, renters, life, and business insurance. The company is known for its use of technology, such as its Snapshot program, which uses telematics to track customers’ driving habits.
  • Geico: Geico is a national insurance provider that offers auto, home, renters, and business insurance. The company is known for its catchy advertising campaigns and competitive pricing.
  • USAA: USAA is a financial services company that serves military members and their families. The company offers auto, home, renters, life, and business insurance, as well as banking and investment products.

Read more: Nationwide Mutual Insurance Company Review

Effortless Claims Process With Nationwide Mutual Fire Insurance Company

Ease of filing a claim

Nationwide Mutual Fire Insurance Company offers multiple options for filing a claim, including online, over the phone, and through mobile apps. Customers can choose the method that best suits their preferences.

Average claim processing time

The average claim processing time with Nationwide Mutual Fire Insurance Company varies based on the nature of the claim and documentation provided. However, the company strives to process claims efficiently to ensure prompt resolutions for its customers.

Customer feedback on claim resolutions and payouts

According to customer reviews, Nationwide generally receives positive feedback regarding its claim resolutions and payouts. Customers appreciate the company’s promptness in handling claims and the fair settlements provided.

Nationwide Mutual Fire Insurance Company’s Cutting-Edge Digital Features for Seamless Insurance Management

Mobile app features and functionality

Nationwide Mutual Fire Insurance Company’s mobile app offers a range of features including policy management, bill payments, claims submission, roadside assistance requests, and access to digital ID cards. The app is user-friendly and allows customers to handle various insurance-related tasks conveniently on their mobile devices.

Online account management capabilities

The online account management system provided by Nationwide allows customers to view and manage their policies, track claims, update personal information, make payments, and access policy documents. The platform offers a seamless experience for policyholders to handle their insurance needs online.

Digital tools and resources

Nationwide offers various digital tools and resources, such as educational articles, calculators, and FAQs, to help customers understand insurance-related concepts, coverage options, and make informed decisions about their policies. These resources aim to empower customers with information to better navigate their insurance choices.

Frequently Asked Questions

What types of insurance does Nationwide Mutual Fire Insurance Company offer?

Nationwide Mutual Fire Insurance Company provides a range of insurance products, including auto, homeowners, renters, life, and pet insurance, all customizable to suit individual needs.

How does Nationwide Mutual Fire Insurance Company stand out among its competitors?

Despite facing competition from national and regional companies, Nationwide Mutual Fire Insurance Company distinguishes itself through attractive discounts for policy bundling and good driving records, coupled with strong financial ratings and a low complaint level.

What digital tools and resources does Nationwide offer to its customers?

Nationwide provides a user-friendly mobile app enabling policy management, bill payments, claims submission, roadside assistance requests, and access to digital ID cards. Additionally, their online account management system allows policyholders to handle various insurance needs conveniently online.

What can customers expect from the claims process with Nationwide Mutual Fire Insurance Company?

Customers have multiple options for filing claims, including online, phone, and mobile apps. The company aims for efficient claim processing, varying based on the claim’s nature and provided documentation. Positive feedback from customers highlights the company’s promptness and fair settlements.

How does Nationwide Mutual Fire Insurance Company handle customer feedback and reviews?

Nationwide Mutual Fire Insurance Company considers customer feedback seriously, striving to maintain quality customer service. Despite a few concerns expressed in reviews, the overall sentiment emphasizes satisfaction with the company’s services and reliability.

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Dorothea Hudson

Insurance and Finance Writer

Dorothea Hudson has been professionally writing in many spheres since 2013. She has written on entertainment, insurance, finance, travel, technology, AI, renewable energy, crypto, fundraising, and real estate for many websites. Her work has been published for British retailer Marks and Spencer, Kroger Magazine, the Vision Group, and more. Her passions include writing, music, running, travel, te...

Insurance and Finance Writer

Zach Fagiano

Licensed Insurance Broker

Zach Fagiano has been in the insurance industry for over 10 years, specializing in property and casualty and risk management consulting. He started out specializing in small businesses and moved up to large commercial real estate risks. During that time, he acquired property & casualty, life & health, and surplus lines brokers licenses. He’s now the Senior Vice President overseeing globa...

Licensed Insurance Broker

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Nationwide

4.02 (3,019 reviews)
1
December 7, 2021

brycelefevre

Long phone wait times

Had to call in a few times now for the same auto claim. The first time was nearly 1.5 hours before anyone picked up. Today I have been waiting over 2 hours for an answer and still nothing. Nationwide should learn to take care of their customers and answer the phones so they can provide the service they are being paid to provide!
5
January 16, 2021

Wareagle256205

Is Nationwide REALLY on your side?

Happy with Nationwide so far. Premiums are not too shabby. The agent and customer service has been more than helpful. This is good after having horrible experience with another provider.
5
January 16, 2021

Danielle202

Best Insurance Company

its best insurance company for me. i like this company. this companies policy suit every person. so anyone like it.
5
January 5, 2021

Purple1992_

Great service and worth the money

I enjoyed their service and think that they really do put their customer first by accommodating them as much possible
4
December 24, 2020

Lawanda

Delighted to have auto insurance and roadside assistance.

It was wintertime and I wasn't thinking clearly. I started my car to let it warm up and locked my keys inside. I had to go to a neighbor's house and call for a lock out. I had to wait at my neighbors until they came, but had to keep an eye on my car at the same time. I was so happy to have insurance to cover this experience. It could have been a lot worse. They were there within 30 minutes or so.
5
December 22, 2020

Anna5N

Nationwide is the best

They have fantastic rates and good quality coverage for the price. The staff are very knowledgeable and always help me with my auto insurance needs.
5
December 15, 2020

Jencorbin

Nationwide really is on your side

I have had nationwide auto insurance since I started driving. I watched nationwide cover my parent's auto and homeowners needs. Nationwide has helped me through a decent amount of claims. I have the perfect coverage for my auto needs at competitive prices. Nationwide representatives are helpful and truly have your best interests at heart. I'm able to bundle my auto insurance with my renter's insurance to get more of a discoun...
I have had nationwide auto insurance since I started driving. I watched nationwide cover my parent's auto and homeowners needs. Nationwide has helped me through a decent amount of claims. I have the perfect coverage for my auto needs at competitive prices. Nationwide representatives are helpful and truly have your best interests at heart. I'm able to bundle my auto insurance with my renter's insurance to get more of a discount. I have no plan switching insurance providers anytime soon because I am so satisfied.
4
November 26, 2020

Adelbert

In Nationwide I Trust

My experience with nationwide is really fascinating. They vaule their customers very much. They care about their customers. Their service is up to the mark. I am really happy to be with them.
2
October 21, 2020

RD2371

Misleading adice

I was quoted 1 price but every time interest rate went up so did my payment and I got to where I come afford payment
5
October 21, 2020

JealousGull

Staying with another 10+ years

I’ve had Nationwide for years because of their loyalty to their customers. My agent goes above and beyond while making sure to help anyway possible should the need arise. I’ve had to have my vehicle towed quite a few times and always dread trying to find a towing company due to a past experience of a towing company trying to be sent from an entirely different city over a hour away, I immediately called my agent who straightened everything out...
I’ve had Nationwide for years because of their loyalty to their customers. My agent goes above and beyond while making sure to help anyway possible should the need arise. I’ve had to have my vehicle towed quite a few times and always dread trying to find a towing company due to a past experience of a towing company trying to be sent from an entirely different city over a hour away, I immediately called my agent who straightened everything out and had a tow truck on the way arriving in 15 minutes. I also like my yearly calendar!
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