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Progressive Advanced Insurance Company: Customer Ratings & Reviews [2023]

Get peace of mind with Progressive Advanced Insurance Company's affordable and comprehensive insurance coverage for all your needs, from auto to commercial.

UPDATED: Apr 18, 2023

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Apr 18, 2023Fact Checked

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Written by:

Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Full Bio →
Written by Laura D. Adams

Insurance & Finance Analyst

Reviewed by:

Daniel Walker

Licensed Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Full Bio →
Reviewed by Daniel Walker

Licensed Insurance Agent

UPDATED: Apr 18, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Apr 18, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

On This Page

UPDATED: Apr 18, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Apr 18, 2023Fact Checked
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Progressive Advanced Insurance Company

Average monthly rate for good drivers:

$109

A.M. Best rating:

A

Complaint level:

Low

Pros

  • Offers a wide range of insurance products and services
  • Competitive rates and discounts
  • User-friendly website and mobile app for managing policies and filing claims

Cons

  • Some customers report issues with claims processing
  • Rates may increase over time for some customers

The Bottom Line

Progressive Advanced Insurance Company is a top-rated insurance provider offering comprehensive coverage options for individuals and businesses. Founded in 1937, the company has a mission to provide affordable insurance options for all. Progressive offers a wide range of insurance products, including auto, home, renters, commercial, and more, at competitive rates. The company also provides various discounts and rewards programs to help customers save money on their policies. While some customers have reported issues with claims processing and rate increases, Progressive’s low complaint level and user-friendly website and mobile app make it a solid choice for those in need of reliable insurance coverage.

When it comes to finding reliable insurance coverage, it can be overwhelming to choose from the many options available. One company that stands out is Progressive Advanced Insurance Company. With over 80 years of experience, Progressive has become a household name in the insurance industry. Their mission is to provide customers with the best possible insurance coverage at competitive rates. In this review, we’ll take a closer look at the company’s history, products and services, pricing, discounts, and customer reviews to help you make an informed decision.

Is Progressive Insurance a Good Choice?

Company contact information:

Related parent or child companies:

  • No information about related parent or child companies.

Financial ratings:

  • A+ (Superior) from A.M. Best

Customer service ratings:

  • No specific customer service ratings.

Claims information:

  • Some customers have reported issues with claims processing

Company apps:

  • Progressive offers a user-friendly website and mobile app for managing policies and filing claims.
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Progressive Insurance Discounts Available

Progressive Advanced Insurance Company offers a variety of discounts to help customers save money on their insurance policies. Some of the discounts available include:

  • Multi-policy discount: Save by bundling multiple policies, such as auto and home insurance.
  • Safe driver discount: Reward for maintaining a clean driving record.
  • Continuous insurance discount: Save by having no gaps in coverage.
  • Multi-car discount: Save by insuring multiple vehicles on the same policy.
  • Good student discount: Reward for students who maintain good grades.
  • Homeowner discount: Save on auto insurance if you own a home.
  • Sign online discount: Save by signing documents and policies online.
  • Paperless discount: Save by opting for paperless billing and documentation.
  • Pay-in-full discount: Save by paying your policy in full upfront.
  • Automatic payment discount: Save by setting up automatic payments for your policy.

These discounts can help customers save up to 30% on their insurance premiums. It’s important to note that not all discounts are available in all states or for all types of policies. Customers should speak with a Progressive representative to see which discounts they qualify for

Progressive Insurance Coverage Options

Progressive Advanced Insurance Company offers a wide range of insurance products and coverage options to meet the needs of individuals and businesses. Some of the coverage options available include:

  • Auto insurance: Liability, collision, comprehensive, uninsured/underinsured motorist, personal injury protection, roadside assistance, and more.
  • Home insurance: Property, liability, personal property, additional living expenses, and more.
  • Renters insurance: Personal property, liability, additional living expenses, and more.
  • Commercial auto insurance: Liability, physical damage, cargo coverage, and more.
  • Business insurance: General liability, professional liability, workers’ compensation, and more.
  • Life insurance: Term life, whole life, universal life, and more.

Customers can customize their policies by choosing the coverage limits and deductibles that work best for them. Progressive also offers add-on coverage options, such as pet injury coverage, custom parts and equipment coverage, and more. It’s important to note that not all coverage options are available in all states, and coverage may vary depending on the policy and other factors. Customers should speak with a Progressive representative to discuss their coverage options and find the right policy for their needs

Progressive Insurance vs. Competitors

Based on the information provided in the article, some of the main competitors of Progressive Advanced Insurance Company include:

  • Geico: Known for offering low rates and a variety of discounts to customers, Geico is one of the largest car insurance providers in the United States.
  • State Farm: A well-established insurance company, State Farm offers a range of coverage options and is known for its strong customer service.
  • Allstate: Known for its comprehensive coverage options and robust discounts program, Allstate is a popular choice for drivers and homeowners.
  • Nationwide: With a wide range of insurance products and coverage options, Nationwide is a strong competitor in the insurance market.
  • Farmers: Farmers offers a variety of insurance products, including auto, home, and life insurance, and is known for its flexible coverage options and discounts.

These companies, along with others in the insurance industry, compete with Progressive for market share and customers. Each has its own strengths and weaknesses, and customers should compare coverage options, rates, and discounts to find the best policy for their needs.

Frequently Asked Questions

What types of insurance does Progressive offer?

Progressive offers a range of insurance products, including auto, home, renters, commercial auto, business, and life insurance.

What states does Progressive operate in?

Progressive operates in all 50 states of the United States.

What discounts are available from Progressive?

Progressive offers a variety of discounts, including multi-policy, safe driver, good student, homeowner, and many others. Discounts may vary by state and policy.

How can I file a claim with Progressive?

Customers can file a claim with Progressive online, over the phone, or through the mobile app. The company also offers a 24/7 claims service.

What is the financial rating of Progressive?

As of the article’s knowledge cutoff date of September 2021, Progressive had an A+ rating from A.M. Best, indicating a strong financial position.

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Written by:

Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Full Bio →
Written by Laura D. Adams

Insurance & Finance Analyst

Reviewed by:

Daniel Walker

Licensed Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Full Bio →
Reviewed by Daniel Walker

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Progressive Insurance

4.06 (13,125 reviews)
1
January 14, 2023

FlyntRock78

Horrible customer service

It's funy to me how they pump all these commercials about how Progressive has your back. Well let me tell you in fact they don't! As soon as you file a claim, you don't get Flow and [REDACTED NAME] from their commercials that talk about how they take care of their customers. You get someone like [REDACTED NAME] E. [REDACTED NAME]. After dragging their feet for a week he hits me with a lowball offer at about 40% of what it would take to replace m...
It's funy to me how they pump all these commercials about how Progressive has your back. Well let me tell you in fact they don't! As soon as you file a claim, you don't get Flow and [REDACTED NAME] from their commercials that talk about how they take care of their customers. You get someone like [REDACTED NAME] E. [REDACTED NAME]. After dragging their feet for a week he hits me with a lowball offer at about 40% of what it would take to replace my vehicle. I sent him local market evidence of similar vehicles that are selling for more than double his offer. This was 3pm on a Friday. He had all the info he needed to make a phone call if he even needed to and then call me back with a real offer on my totaled vehicle so we could just settle and move forward. He simply replied that he would get back to me in a week!!! I could hear the frustration in his voice. For not accepting his low ball offer, I'm now being punished by him personally by getting put off yet another week without a vehicle. He couldn't care less about what I'm going through and it showed with his extremely poor customer service and lack of remorse over my situation which he only made worse. I only wish there was an option for zero stars because that's what Progressive really deserves.
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1
November 28, 2022

Leah_p

The worst

Progressive has to be the worst insurance I've ever dealt with having them for 10 years no claims Then my car was stolen Had to pay everything out of pocket then get reimbursed a month later Which came out to be almost $7000 Not even a week after having my car back My radiator ran out they denied it I still had [REDACTED ZIP CODE] miles on my warranty of my tires They denied replacement of them When they were damaged from being in the desert Wh...
Progressive has to be the worst insurance I've ever dealt with having them for 10 years no claims Then my car was stolen Had to pay everything out of pocket then get reimbursed a month later Which came out to be almost $7000 Not even a week after having my car back My radiator ran out they denied it I still had [REDACTED ZIP CODE] miles on my warranty of my tires They denied replacement of them When they were damaged from being in the desert While it was stolen And i am talking about a brand new vehicle so it wasn't like it was an old car That might have mechanical issues Please don't use this insurance company It's nothing but my A headache if you actually have to use your insurance
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1
July 10, 2021

RFK

Get lost Flo

Never again will I use progressive. You can’t hardly talk to anyone with any knowledge and if you try to sign up with the company on the phone they charge you extra money because you used a person.
1
May 24, 2021

Ace_1

This insurance [REDACTED WORD]

I will never go through this insurance company again they the sorry company I will never give them my money again their communication skills are off they giving you a run for your money I give their [REDACTED WORD] 0 stars whoever is [REDACTED NAME] they need to let him go making their company look bad and don’t know how to talk to anybody never give this company won’t get none of my money
1
May 18, 2021

KobuSosho

Random charge after I already paid premium in full

They asked for a garaging address confirmation out of the blue not long after I paid for the 12-month premium. If I don't, they will charge me $600 extra premium as a new rate, which is ridiculous. Why they didnt ask for it in the first place when they gave me the initial estimate to make a clean, one time payment is beyond me, probably want give me some hard time so they can get lucky with the extra money by trapping you since you already paid ?...
They asked for a garaging address confirmation out of the blue not long after I paid for the 12-month premium. If I don't, they will charge me $600 extra premium as a new rate, which is ridiculous. Why they didnt ask for it in the first place when they gave me the initial estimate to make a clean, one time payment is beyond me, probably want give me some hard time so they can get lucky with the extra money by trapping you since you already paid ? After I upload the proofs, it takes them almost a week to review but they are giving you so little time between the confirmation request and the due date for the extra premium. They shove the new charge in your face so quickly and actively with emails and multiple mails but when they reject your proofs, you are only notified by mail, which I am under the impression that they intentionally to make things slow for you to hard to get out of the extra charge. They are very nit picking about the proofs you provided also. When you called them, they say only certain information is needed but after they are sent, they will say they can't accept it, making the whole process such a hassle. Do not use them, as they will throw extra charges at you for no reason, or a made up reason in my case, since they already trapped you with the insurance that you already paid for. Either pay for the random bills or no insurance coverage for you
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1
April 8, 2021

Suegoo

Worst insurance company and customer service.

My 22 year old son left our family policy and started his own. Progressive mistakenly charged him $900 because they mistakenly put my husband and my insurance with his. They charged him $900.00 without notifying him. They told him it would take two weeks to make a refund because he signed an agreement that they could charge more without asking. I entered a three way call but could not get anywhere with customer service. Now have to deal with ...
My 22 year old son left our family policy and started his own. Progressive mistakenly charged him $900 because they mistakenly put my husband and my insurance with his. They charged him $900.00 without notifying him. They told him it would take two weeks to make a refund because he signed an agreement that they could charge more without asking. I entered a three way call but could not get anywhere with customer service. Now have to deal with the bank. Thieves. Who goes into someone's wallet without asking?
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4
March 24, 2021

Joseph02

Roadside assistance- waste of money

The insurance is good but the roadside assistance is crap! Called in for a tow at 7pm on Sunday evening. Got a text saying 90 minutes. When that was up, progressive called and said they can't reach the tow company so they will find another company. Got another text message, 60 minutes. At midnight, I called them again to see what was up. They said the ETA was still 40 minutes. I gave instructions where to drop it at my house, got some rea...
The insurance is good but the roadside assistance is crap! Called in for a tow at 7pm on Sunday evening. Got a text saying 90 minutes. When that was up, progressive called and said they can't reach the tow company so they will find another company. Got another text message, 60 minutes. At midnight, I called them again to see what was up. They said the ETA was still 40 minutes. I gave instructions where to drop it at my house, got some reassurance it would be there in the morning and went to bed. I woke at 5AM, still no truck!!!!! I call again and they tell me ETA is 4 hours! In addition to my monthly fee, I paid for this tow!! I am livid and say I want a refund. They just keep telling me they are sorry for the inconvenience and the truck will be the in 4 hours until I'm so [REDACTED WORD] I hang up! Don't waste your money, find your own tow company and save yourself the monthly fee and over 12 hours of stress and waiting!!!
Read More
1
March 22, 2021

as92808

$50 cancellation fee!?!?

I have had several Progressive insurance policies in the past and I had auto coverage on two of my cars recently. I moved out of state and went to change the policy to my new state and saw that the new rate just wasn't competitive, so I switched to AllState. I got my final bill from Progressive and they added a $50 cancellation fee. I called them to tell them I wanted to pay the remaining balance, but I refused to pay a cancellation fee of $50...
I have had several Progressive insurance policies in the past and I had auto coverage on two of my cars recently. I moved out of state and went to change the policy to my new state and saw that the new rate just wasn't competitive, so I switched to AllState. I got my final bill from Progressive and they added a $50 cancellation fee. I called them to tell them I wanted to pay the remaining balance, but I refused to pay a cancellation fee of $50. They told me that was mandated by the state (which is a total lie). I had insurance with another company and cancelled it mid term and was never charged a $50 fee previously. They told me they would not remove the fee so that I could pay the remaining balance that I actually owed and if I did not pay the cancellation fee they were going to send it to collections. Be aware of this before ever considering this company for anything. They have lost a customer for life over $50 and will be bad mouthed on every platform available to me for as long as I live.
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5
February 3, 2021

agm_

You should get progressive

Progressive is a great company! It helps me save money on auto insurance, and the better you drive the more you save.
5
January 27, 2021

Fishman

Premium service

They have good service for there customer. They help there customer always. they also have good project.
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