Progressive Casualty Insurance Company: Customer Ratings & Reviews [2024]

Explore the comprehensive coverage options of Progressive Casualty Insurance Company, a leading provider offering reliable protection for your assets, including auto, home, renters, motorcycle, and RV insurance, ensuring peace of mind and competitive pricing for customers across the United States.

UPDATED: Jan 22, 2024

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Jan 22, 2024Fact Checked

Sara Routhier

Sr. Director of Content

Sara Routhier, Managing Editor and Outreach Director, has professional experience as an educator, SEO specialist, and content marketer. She has over five years of experience in the insurance industry. As a researcher, data nerd, writer, and editor she strives to curate educational, enlightening articles that provide you with the must-know facts and best-kept secrets within the overwhelming world o...

Sr. Director of Content

Diego Anderson

Licensed Real Estate Agent

Diego Anderson is a Real Estate Agent based in the Bay Area of California. Having received his Real Estate License at the age of 18, he wasted no time learning the ins and outs of the industry. With a focus on residential dual agency, he has a passion for supporting and educating families on their home buying and selling decisions. He is no stranger to new builds and new developments. He also r...

Licensed Real Estate Agent

UPDATED: Jan 22, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Jan 22, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Jan 22, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Jan 22, 2024Fact Checked
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Progressive Casualty Insurance Company

Average monthly rate for homeowners:

$100

A.M. Best rating:

A+

Complaint level:

Low

Pros

  • Wide range of insurance products
  • Competitive pricing options
  • Availability of various discounts
  • Positive customer reviews
  • Nationwide coverage in all 50 states

Cons

  • Not suitable for all types of drivers
  • Limited coverage options for high-risk drivers
  • Some customers may find rates higher than other insurers
  • Additional fees may apply for certain coverage add-ons
  • Limited online claim management options

Final Verdict: Review of Progressive Casualty Insurance Company

Progressive Casualty Insurance Company is a leading insurance provider that offers a wide range of coverage options, including auto insurance, home insurance, renters insurance, motorcycle insurance, and RV insurance.

With a strong history, nationwide coverage, and competitive pricing options, Progressive Casualty Insurance Company is a reliable choice for customers across the United States.

The company also provides various discounts for eligible customers and has received positive reviews for its claims handling process, customer service, and rates. However, it may not be suitable for all types of drivers, and additional fees may apply for certain coverage add-ons.

Progressive Casualty Insurance Company is a trusted name in the insurance industry, offering comprehensive coverage options for a wide range of insurance needs. With a strong reputation for competitive pricing, nationwide coverage, and positive customer reviews, Progressive Casualty Insurance Company is a reliable choice for protecting your assets and ensuring peace of mind. From auto insurance to home insurance, renters insurance to motorcycle insurance, and RV insurance, Progressive Casualty Insurance Company has options to suit various lifestyles and budgets. Learn more about this leading insurance provider and how it can meet your insurance needs with its diverse range of products and services.

What You Should Know About Progressive Insurance

Company Contact Information

  • Website: www.progressive.com
  • Phone: 1-800-PROGRESSIVE (1-800-776-4737)
  • Mailing Address: Progressive Casualty Insurance Company, P.O. Box 6807, Cleveland, OH 44101

Related Parent or Child Companies

  • Progressive Corporation (Parent Company)

Financial Ratings

  • A.M. Best Rating: A+ (Superior)
  • Standard & Poor’s Rating: AA (Very Strong)
  • Moody’s Rating: Aa2 (Excellent)

Customer Service Ratings

  • J.D. Power Rating: 3 out of 5 (Average) for Auto Insurance Claims Satisfaction
  • Better Business Bureau (BBB) Rating: A+ (Accredited Business with Positive Customer Reviews)

Claims Information

  • Progressive Casualty Insurance Company offers 24/7 claims reporting through its website, mobile app, or by phone.
  • Claims can be filed online, via the Progressive app, or by calling the claims hotline at 1-800-776-4737.

Company Apps

  • Progressive offers a user-friendly mobile app for customers to manage their policies, file claims, make payments, view ID cards, and access other insurance-related services.
  • The Progressive app is available for download on both iOS and Android devices from their respective app stores.

Read more: Progressive American Insurance Company Review

Progressive Insurance Coverage Options

Coverage Options Offered by Progressive Casualty Insurance Company:

  • Liability Coverage: Provides coverage for bodily injury and property damage caused by you in an at-fault accident.
  • Collision Coverage: Covers damages to your own vehicle resulting from a collision with another vehicle or object, regardless of fault.
  • Comprehensive Coverage: Protects against damages to your vehicle caused by non-collision events such as theft, vandalism, fire, or natural disasters.
  • Uninsured/Underinsured Motorist Coverage: Provides coverage if you’re involved in an accident with a driver who has little or no insurance.
  • Medical Payments Coverage: Pays for medical expenses for you and your passengers resulting from an accident, regardless of fault.
  • Personal Injury Protection (PIP): Provides coverage for medical expenses, lost wages, and other related expenses resulting from an accident, regardless of fault (available in some states).
  • Roadside Assistance: Offers services such as towing, jump-starts, flat tire changes, and fuel delivery in case of a roadside emergency.
  • Rental Reimbursement: Pays for a rental car if your vehicle is being repaired due to a covered claim.
  • Gap Insurance: Covers the difference between the actual cash value of your vehicle and the remaining amount on your loan or lease in the event of a total loss.
  • Custom Parts and Equipment Coverage: Provides additional coverage for aftermarket modifications or upgrades to your vehicle, such as custom wheels, sound systems, or paint jobs.

Note: Coverage options may vary by state and policy, and certain conditions and exclusions may apply. It’s important to review your policy and consult with Progressive or your insurance agent for specific details on coverage options available in your area.

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Progressive Insurance Rates Breakdown

Driver ProfileProgressive CasualtyNational Average
Clean Record$125$119
1+ Ticket$160$147
1+ Accident$190$173
DUI$230$209
Poor Credit$215$205

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver

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Progressive Insurance Discounts Available

DiscountProgressive Casualty
Anti Theft14%
Good Student9%
Low Mileage11%
Paperless6%
Safe Driver20%
Senior Driver13%

Discounts Offered by Progressive Casualty Insurance Company:

  • Multi-Policy Discount: Save when you bundle multiple policies, such as auto and home insurance, with Progressive.
  • Snapshot® Discount: Earn a discount for using Progressive’s usage-based insurance program, Snapshot, which tracks your driving habits and offers personalized discounts based on safe driving behavior.
  • Multi-Car Discount: Save when you insure two or more vehicles with Progressive under the same policy.
  • Good Student Discount: Students who maintain a B average or better can qualify for a discount on their auto insurance.
  • Continuous Insurance Discount: Save if you’ve had no lapses in your auto insurance coverage.
  • Online Quote Discount: Get a discount for starting your quote online and purchasing your policy through Progressive’s website.
  • Safe Driver Discount: Drivers with a clean driving record and no at-fault accidents or violations may qualify for a safe driver discount.
  • Homeowner Discount: If you own a home, you may be eligible for a discount on your auto insurance.
  • Paperless Documents Discount: Opt for paperless billing and policy documents to receive a discount on your premium.
  • Pay in Full Discount: Pay your premium in full upfront for the policy term and receive a discount.

Note: Availability and eligibility for discounts may vary by state and policy, and certain conditions may apply. It’s best to consult with Progressive or your insurance agent for specific details on discounts available in your area.

How Progressive Insurance Ranks Among Providers

As one of the largest auto insurance companies in the United States, Progressive Casualty Insurance Company faces competition from several other major insurers. Some of the company’s main competitors include:

  • Geico: Known for its catchy advertising and competitive rates, Geico is a popular choice for auto insurance among consumers. Like Progressive, Geico offers a wide range of coverage options and discounts, and has a strong online presence for purchasing policies and managing accounts.
  • State Farm: As one of the largest insurance providers in the U.S., State Farm offers a variety of coverage options, including auto insurance. Known for its extensive network of local agents, State Farm focuses on providing personalized service and offers a range of discounts to policyholders.
  • Allstate: Another major player in the insurance industry, Allstate offers auto insurance coverage for drivers of all ages and offers additional coverage options such as accident forgiveness and new car replacement coverage. Allstate also has a strong online presence and offers digital tools for policy management.
  • Farmers Insurance: Farmers Insurance is known for its customizable coverage options and offers various discounts for safe driving, bundling policies, and more. Farmers Insurance also offers additional coverage options such as rideshare insurance for drivers who work for ride-hailing services like Uber or Lyft.
  • Nationwide: With a reputation for excellent customer service, Nationwide offers auto insurance coverage options tailored to individual needs, including coverage for classic cars and other specialty vehicles. Nationwide also offers a range of discounts, such as safe driver discounts and loyalty discounts for long-term policyholders.

It’s worth noting that the competitive landscape in the insurance industry can vary by location and market conditions, and consumers are encouraged to compare quotes and coverage options from multiple insurers to find the best fit for their individual needs.

Frequently Asked Questions

How can I contact Progressive for customer service or claims?

Progressive provides various contact options including phone, email, and online chat on their website. Their customer service and claims department can assist with inquiries, policy changes, and claims processing.

Does Progressive offer discounts for policyholders?

Yes, Progressive offers various discounts such as multi-policy discounts, safe driver discounts, good student discounts, and more. Discounts may vary by location and policy details, so it’s best to contact Progressive directly for specific information.

What coverage options does Progressive offer?

Progressive offers a wide range of coverage options including liability coverage, comprehensive coverage, collision coverage, personal injury protection, uninsured/underinsured motorist coverage, and more. They also offer optional add-on coverages such as roadside assistance and rental reimbursement.

Where can I find customer ratings and reviews for Progressive Casualty Insurance Company?

To find customer ratings and reviews for Progressive Casualty Insurance Company, you can explore various online platforms and websites. Start by visiting the company’s official website, as they may provide testimonials or customer feedback.

Should I solely rely on customer ratings and reviews to make a decision about Progressive Casualty Insurance Company?

While customer ratings and reviews are valuable, it’s not advisable to rely solely on them when making a decision about an insurance company. It’s essential to consider multiple factors, including the company’s financial stability, coverage options, policy features, customer service, and reputation.

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Sara Routhier

Sr. Director of Content

Sara Routhier, Managing Editor and Outreach Director, has professional experience as an educator, SEO specialist, and content marketer. She has over five years of experience in the insurance industry. As a researcher, data nerd, writer, and editor she strives to curate educational, enlightening articles that provide you with the must-know facts and best-kept secrets within the overwhelming world o...

Sr. Director of Content

Diego Anderson

Licensed Real Estate Agent

Diego Anderson is a Real Estate Agent based in the Bay Area of California. Having received his Real Estate License at the age of 18, he wasted no time learning the ins and outs of the industry. With a focus on residential dual agency, he has a passion for supporting and educating families on their home buying and selling decisions. He is no stranger to new builds and new developments. He also r...

Licensed Real Estate Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Progressive Insurance

4.06 (13,126 reviews)
1
January 10, 2024

fedoria7

DO NOT HONOR CLAIMS WILL DENY YOU INSTANTLY

Rated 1 out of 5 stars An hour ago DO NOT EVER MENTION INSTA-CART DO NOT EVER MENTION INSTA-CART, UBER, LYFT, etc. THEY WILL IMMEDIATELY DENY YOUR CLAIM BEFORE IT IS REVIEWED, BEAT THEM AT THEIR OWN GAME MAKE SURE TO ADD RIDE SHARE IN YOUR POLICY IF YOU DECIDED TO DO ANYTHING ELSE IN YOUR VEHICLE. THEY WILL FIND A WAY THROUGH LOOP HOLES NOT TO HONOR FULL COVERAGE. THEY SHOULD BE SUED!!!!! BEEN FIGHTING WITH THEM SINCE 01/01/2024, WHAT A WAY TO B...
Rated 1 out of 5 stars An hour ago DO NOT EVER MENTION INSTA-CART DO NOT EVER MENTION INSTA-CART, UBER, LYFT, etc. THEY WILL IMMEDIATELY DENY YOUR CLAIM BEFORE IT IS REVIEWED, BEAT THEM AT THEIR OWN GAME MAKE SURE TO ADD RIDE SHARE IN YOUR POLICY IF YOU DECIDED TO DO ANYTHING ELSE IN YOUR VEHICLE. THEY WILL FIND A WAY THROUGH LOOP HOLES NOT TO HONOR FULL COVERAGE. THEY SHOULD BE SUED!!!!! BEEN FIGHTING WITH THEM SINCE 01/01/2024, WHAT A WAY TO BEGIN THE NEW YEAR, ALSO THE CLIAMS REPRESENTIVES ARE VERY RUDE AND TWIST FACTS TO COVER THEMSELVES... DO NOT RECOMMEND PROGRESSIVE TO ANYONE!!!
1
January 14, 2023

FlyntRock78

Horrible customer service

It's funy to me how they pump all these commercials about how Progressive has your back. Well let me tell you in fact they don't! As soon as you file a claim, you don't get Flow and [REDACTED NAME] from their commercials that talk about how they take care of their customers. You get someone like [REDACTED NAME] E. [REDACTED NAME]. After dragging their feet for a week he hits me with a lowball offer at about 40% of what it would take to replace m...
It's funy to me how they pump all these commercials about how Progressive has your back. Well let me tell you in fact they don't! As soon as you file a claim, you don't get Flow and [REDACTED NAME] from their commercials that talk about how they take care of their customers. You get someone like [REDACTED NAME] E. [REDACTED NAME]. After dragging their feet for a week he hits me with a lowball offer at about 40% of what it would take to replace my vehicle. I sent him local market evidence of similar vehicles that are selling for more than double his offer. This was 3pm on a Friday. He had all the info he needed to make a phone call if he even needed to and then call me back with a real offer on my totaled vehicle so we could just settle and move forward. He simply replied that he would get back to me in a week!!! I could hear the frustration in his voice. For not accepting his low ball offer, I'm now being punished by him personally by getting put off yet another week without a vehicle. He couldn't care less about what I'm going through and it showed with his extremely poor customer service and lack of remorse over my situation which he only made worse. I only wish there was an option for zero stars because that's what Progressive really deserves.
1
November 28, 2022

Leah_p

The worst

Progressive has to be the worst insurance I've ever dealt with having them for 10 years no claims Then my car was stolen Had to pay everything out of pocket then get reimbursed a month later Which came out to be almost $7000 Not even a week after having my car back My radiator ran out they denied it I still had [REDACTED ZIP CODE] miles on my warranty of my tires They denied replacement of them When they were damaged from being in the desert Wh...
Progressive has to be the worst insurance I've ever dealt with having them for 10 years no claims Then my car was stolen Had to pay everything out of pocket then get reimbursed a month later Which came out to be almost $7000 Not even a week after having my car back My radiator ran out they denied it I still had [REDACTED ZIP CODE] miles on my warranty of my tires They denied replacement of them When they were damaged from being in the desert While it was stolen And i am talking about a brand new vehicle so it wasn't like it was an old car That might have mechanical issues Please don't use this insurance company It's nothing but my A headache if you actually have to use your insurance
1
July 10, 2021

RFK

Get lost Flo

Never again will I use progressive. You can’t hardly talk to anyone with any knowledge and if you try to sign up with the company on the phone they charge you extra money because you used a person.
1
May 24, 2021

Ace_1

This insurance [REDACTED WORD]

I will never go through this insurance company again they the sorry company I will never give them my money again their communication skills are off they giving you a run for your money I give their [REDACTED WORD] 0 stars whoever is [REDACTED NAME] they need to let him go making their company look bad and don’t know how to talk to anybody never give this company won’t get none of my money
1
May 18, 2021

KobuSosho

Random charge after I already paid premium in full

They asked for a garaging address confirmation out of the blue not long after I paid for the 12-month premium. If I don't, they will charge me $600 extra premium as a new rate, which is ridiculous. Why they didnt ask for it in the first place when they gave me the initial estimate to make a clean, one time payment is beyond me, probably want give me some hard time so they can get lucky with the extra money by trapping you since you already paid ?...
They asked for a garaging address confirmation out of the blue not long after I paid for the 12-month premium. If I don't, they will charge me $600 extra premium as a new rate, which is ridiculous. Why they didnt ask for it in the first place when they gave me the initial estimate to make a clean, one time payment is beyond me, probably want give me some hard time so they can get lucky with the extra money by trapping you since you already paid ? After I upload the proofs, it takes them almost a week to review but they are giving you so little time between the confirmation request and the due date for the extra premium. They shove the new charge in your face so quickly and actively with emails and multiple mails but when they reject your proofs, you are only notified by mail, which I am under the impression that they intentionally to make things slow for you to hard to get out of the extra charge. They are very nit picking about the proofs you provided also. When you called them, they say only certain information is needed but after they are sent, they will say they can't accept it, making the whole process such a hassle. Do not use them, as they will throw extra charges at you for no reason, or a made up reason in my case, since they already trapped you with the insurance that you already paid for. Either pay for the random bills or no insurance coverage for you
1
April 8, 2021

Suegoo

Worst insurance company and customer service.

My 22 year old son left our family policy and started his own. Progressive mistakenly charged him $900 because they mistakenly put my husband and my insurance with his. They charged him $900.00 without notifying him. They told him it would take two weeks to make a refund because he signed an agreement that they could charge more without asking. I entered a three way call but could not get anywhere with customer service. Now have to deal with ...
My 22 year old son left our family policy and started his own. Progressive mistakenly charged him $900 because they mistakenly put my husband and my insurance with his. They charged him $900.00 without notifying him. They told him it would take two weeks to make a refund because he signed an agreement that they could charge more without asking. I entered a three way call but could not get anywhere with customer service. Now have to deal with the bank. Thieves. Who goes into someone's wallet without asking?
4
March 24, 2021

Joseph02

Roadside assistance- waste of money

The insurance is good but the roadside assistance is crap! Called in for a tow at 7pm on Sunday evening. Got a text saying 90 minutes. When that was up, progressive called and said they can't reach the tow company so they will find another company. Got another text message, 60 minutes. At midnight, I called them again to see what was up. They said the ETA was still 40 minutes. I gave instructions where to drop it at my house, got some rea...
The insurance is good but the roadside assistance is crap! Called in for a tow at 7pm on Sunday evening. Got a text saying 90 minutes. When that was up, progressive called and said they can't reach the tow company so they will find another company. Got another text message, 60 minutes. At midnight, I called them again to see what was up. They said the ETA was still 40 minutes. I gave instructions where to drop it at my house, got some reassurance it would be there in the morning and went to bed. I woke at 5AM, still no truck!!!!! I call again and they tell me ETA is 4 hours! In addition to my monthly fee, I paid for this tow!! I am livid and say I want a refund. They just keep telling me they are sorry for the inconvenience and the truck will be the in 4 hours until I'm so [REDACTED WORD] I hang up! Don't waste your money, find your own tow company and save yourself the monthly fee and over 12 hours of stress and waiting!!!
1
March 22, 2021

as92808

$50 cancellation fee!?!?

I have had several Progressive insurance policies in the past and I had auto coverage on two of my cars recently. I moved out of state and went to change the policy to my new state and saw that the new rate just wasn't competitive, so I switched to AllState. I got my final bill from Progressive and they added a $50 cancellation fee. I called them to tell them I wanted to pay the remaining balance, but I refused to pay a cancellation fee of $50...
I have had several Progressive insurance policies in the past and I had auto coverage on two of my cars recently. I moved out of state and went to change the policy to my new state and saw that the new rate just wasn't competitive, so I switched to AllState. I got my final bill from Progressive and they added a $50 cancellation fee. I called them to tell them I wanted to pay the remaining balance, but I refused to pay a cancellation fee of $50. They told me that was mandated by the state (which is a total lie). I had insurance with another company and cancelled it mid term and was never charged a $50 fee previously. They told me they would not remove the fee so that I could pay the remaining balance that I actually owed and if I did not pay the cancellation fee they were going to send it to collections. Be aware of this before ever considering this company for anything. They have lost a customer for life over $50 and will be bad mouthed on every platform available to me for as long as I live.
5
February 3, 2021

agm_

You should get progressive

Progressive is a great company! It helps me save money on auto insurance, and the better you drive the more you save.
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