Progressive County Mutual Insurance Company: Customer Ratings & Reviews [2024]

Explore affordable and customizable insurance coverage with Progressive County Mutual Insurance Company, a reputable provider known for its competitive rates, comprehensive options, and reliable customer service, offering a variety of discounts to help you save on premiums.

UPDATED: Mar 1, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Mar 1, 2024Fact Checked

Brandon Frady

Licensed Insurance Agent

Brandon Frady has been a licensed insurance agent and insurance office manager since 2018. He has experience in ventures from retail to finance, working positions from cashier to management, but it wasn’t until Brandon started working in the insurance industry that he truly felt at home in his career. In his day-to-day interactions, he aims to live out his business philosophy in how he treats hi...

Licensed Insurance Agent

Dani Best

Licensed Insurance Producer

Dani Best has been a licensed insurance producer for nearly 10 years. Dani began her insurance career in a sales role with State Farm in 2014. During her time in sales, she graduated with her Bachelors in Psychology from Capella University and is currently earning her Masters in Marriage and Family Therapy. Since 2014, Dani has held and maintains licenses in Life, Disability, Property, and Casualt...

Licensed Insurance Producer

UPDATED: Mar 1, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Mar 1, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Mar 1, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Mar 1, 2024Fact Checked
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Progressive County Mutual Insurance Company

Average monthly rate for good drivers:

$96

A.M. Best rating:

A+ (Superior)

Complaint level:

Low

Pros

  • Comprehensive coverage options
  • Competitive rates
  • Variety of discounts available
  • Reliable customer service
  • Wide range of insurance products and services

Cons

  • Services only available in a limited number of states

Final Verdict: Review of Progressive County Mutual Insurance Company

Progressive County Mutual Insurance Company is a reputable insurance provider offering a wide range of insurance products and services, including auto, home, and commercial insurance. With an A+ rating from A.M. Best, Progressive County Mutual is known for its competitive rates, comprehensive coverage options, and reliable customer service.

The company offers a variety of discounts to help customers save on their premiums, and its complaint level is low. However, services are only available in a limited number of states. Overall, Progressive County Mutual Insurance Company is a great choice for individuals and businesses looking for a reliable and affordable insurance provider.

Are you looking for an insurance provider that can offer you comprehensive coverage at an affordable price? Look no further than Progressive County Mutual Insurance Company. With a wide range of insurance options to choose from, this company is dedicated to protecting you and your assets. Whether you're in the market for auto, home, life, or business insurance, Progressive County Mutual has you covered. Keep reading to learn more about this trusted insurance provider and how they can help you protect what matters most.

What You Should Know About progressive insurance

Company Contact Information

  • Phone: 1-800-PROGRESSIVE
  • Website: https://www.progressive.com/
  • Mailing Address: The Progressive Corporation, 6300 Wilson Mills Rd., Mayfield Village, Ohio 44143

Related Parent or Child Companies

  • Progressive Corporation

Financial Ratings

  • A+ (Superior) from A.M. Best

Customer Service Ratings

  • Progressive has consistently received high customer service ratings, with a 4.5/5 rating on Trustpilot and a 3.9/5 rating on Consumer Affairs.

Claims Information

  • Progressive offers a range of convenient ways to file a claim, including through its mobile app, online, by phone, or in person with one of its agents. The company also offers 24/7 claims support and has a reputation for fast and efficient claims processing.

Company Apps

  • Progressive offers a mobile app that allows customers to manage their policies, pay bills, report claims, and track their driving habits. The app also offers a variety of features and tools, including roadside assistance and a snapshot tool that allows customers to track their driving behavior and potentially earn discounts on their premiums.

progressive insurance Insurance Coverage Options

Progressive County Mutual Insurance Company offers a wide range of coverage options for individuals and businesses, including:

Auto Insurance

  • Liability coverage
  • Collision coverage
  • Comprehensive coverage
  • Personal injury protection (PIP)
  • Uninsured/underinsured motorist coverage
  • Roadside assistance
  • Rental car reimbursement
  • Custom parts and equipment value

Homeowners Insurance

  • Dwelling coverage
  • Personal property coverage
  • Liability coverage
  • Guest medical coverage
  • Other structures coverage
  • Loss of use coverage
  • Identity theft coverage
  • Water backup coverage

Renters Insurance

  • Personal property coverage
  • Liability coverage
  • Guest medical coverage
  • Additional living expenses coverage
  • Identity theft coverage

Condo Insurance

  • Dwelling coverage
  • Personal property coverage
  • Liability coverage
  • Guest medical coverage
  • Loss of use coverage
  • Additional living expenses coverage
  • Identity theft coverage

Commercial Insurance

  • General liability coverage
  • Business owners policy (BOP)
  • Commercial auto insurance
  • Workers’ compensation insurance
  • Professional liability insurance
  • Cyber insurance
  • Contractors insurance
  • Landlord insurance

Choose Progressive County Mutual Insurance Company for all your insurance needs. They will be able to provide reliable coverage and peace of mind, ensuring you’re protected in every aspect of life.

Read more:

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progressive insurance Insurance Rates Breakdown

Driver ProfileProgressive County MutualNational Average
Clean Record$83$119
1+ Ticket$125$147
1+ Accident$150$173
DUI$292$209
Poor Credit$143$205

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver

progressive insurance Discounts Available

DiscountsProgressive County Mutual
Anti Theft16%
Good Student17%
Low Mileage19%
Paperless12%
Safe Driver26%
Senior Driver15%

Progressive County Mutual Insurance Company offers a variety of discounts to help customers save on their premiums. These include:

  • Multi-policy discount: Save up to 5% on your auto insurance when you bundle it with another policy, such as home or renters insurance.
  • Multi-car discount: Save up to 12% on your auto insurance when you insure more than one car with Progressive.
  • Safe driver discount: Save up to 31% on your auto insurance if you have a clean driving record and no at-fault accidents or violations in the past three years.
  • Snapshot discount: Potentially save up to 30% on your auto insurance by using the Progressive Snapshot tool, which tracks your driving habits and awards discounts based on safe driving behavior.
  • Good student discount: Save up to 10% on your auto insurance if you’re a full-time student with good grades.
  • Homeowner discount: Save up to 10% on your auto insurance if you own a home or condo.
  • Continuous insurance discount: Save up to 10% on your auto insurance if you’ve had continuous insurance coverage for at least six months.
  • Online quote discount: Save up to 8% on your auto insurance by getting a quote and signing up for a policy online.

Explore these discounts with Progressive County Mutual Insurance Company today and start saving on your auto insurance premiums. Take advantage of these opportunities to secure affordable coverage while enjoying the benefits of bundling, safe driving, and more.

How progressive insurance Ranks Among Providers

As one of the largest insurance providers in the United States, Progressive County Mutual Insurance Company faces stiff competition from a number of other major players in the industry. Some of its main competitors include:

  • State Farm: One of the largest auto and home insurance providers in the country, State Farm offers a wide range of coverage options and has a large network of agents.
  • Geico: Known for its catchy advertising campaigns and low rates, Geico is one of the top auto insurance providers in the country and offers a variety of discounts to customers.
  • Allstate: A major provider of auto, home, and life insurance, Allstate has a large network of agents and offers a range of innovative tools and resources to customers.
  • Nationwide: Another major provider of auto, home, and life insurance, Nationwide has a strong reputation for customer service and offers a variety of coverage options and discounts.
  • Farmers: A well-known provider of auto, home, and business insurance, Farmers has a large network of agents and offers a variety of discounts and customizable coverage options.

In navigating this competitive landscape, Progressive County Mutual Insurance Company continually strives to differentiate itself through innovative solutions, personalized service, and a commitment to meeting the evolving needs of its customers.

As the insurance industry evolves, Progressive remains dedicated to providing reliable coverage and exceptional customer experiences in a dynamic and competitive market.

Claims Process at Progressive Insurance

Ease of Filing a Claim

Progressive County Mutual Insurance Company provides policyholders with multiple convenient options for filing insurance claims. Whether online, over the phone, or through their mobile app, the company ensures a user-friendly experience for customers seeking to initiate the claims process.

Average Claim Processing Time

The efficiency of claims processing is a crucial factor for insurance providers, and Progressive County Mutual excels in this aspect. With a reputation for fast and efficient claims processing, customers can expect their claims to be handled promptly, providing the support they need during challenging times.

Customer Feedback on Claim Resolutions and Payouts

Customer satisfaction is paramount, especially when it comes to claim resolutions and payouts. Progressive County Mutual Insurance Company has garnered positive feedback from customers regarding their fair and satisfactory handling of claims. Real-world experiences attest to the company’s commitment to providing reliable support during unforeseen events.

Progressive Insurance’s Digital and Technological Features

Mobile App Features and Functionality

Progressive County Mutual Insurance Company offers a feature-rich mobile app, allowing policyholders to manage their insurance policies with ease. From policy reviews to bill payments and claims reporting, the app provides a comprehensive suite of functionalities, enhancing the overall customer experience.

Online Account Management Capabilities

The company’s online account management capabilities empower customers to have greater control over their insurance policies. Through the user-friendly online platform, policyholders can review policy details, make payments, request changes, and access important documents, providing a convenient and efficient means of managing their coverage.

Digital Tools and Resources

In addition to the mobile app and online account management, Progressive County Mutual Insurance Company provides various digital tools and resources. These tools aim to enhance the overall insurance experience, offering features such as roadside assistance and a snapshot tool to track driving habits and potentially earn discounts on premiums.

The company’s commitment to embracing technology contributes to a seamless and modernized insurance process.

Frequently Asked Questions

What types of insurance does Progressive County Mutual Insurance Company offer?

Progressive County Mutual Insurance Company, a trusted provider, presents an extensive range of insurance options, including auto, home, renters, condo, and commercial insurance, along with an assortment of specialty insurance plans.

Where is Progressive County Mutual Insurance Company available?

Progressive County Mutual Insurance Company, a well-established provider, efficiently operates in numerous states across the United States, demonstrating its widespread presence. Among these states, Texas stands as a notable location where the company actively engages in its insurance operations.

What discounts are available from Progressive County Mutual Insurance Company?

Progressive County Mutual Insurance Company extends its extensive range of discounts which include enticing incentives such as safe driver discounts, rewarding responsible behavior on the road, multi-policy discounts, advantageous for those seeking comprehensive coverage, and bundling discounts, which offer cost savings to customers who opt for multiple policies.

How can I file a claim with Progressive County Mutual Insurance Company?

Customers can conveniently file a claim with Progressive County Mutual Insurance Company through various channels, such as by reaching out to the company’s dedicated claims department via telephone, utilizing the user-friendly mobile application provided by the company, or accessing the seamlessly integrated online claims portal available to them.

Does Progressive County Mutual Insurance Company have a reliable claims process?

Absolutely, Progressive County Mutual Insurance Company has a streamlined and efficient claims process designed to assist policyholders during their time of need. They provide multiple options to report and track claims, including online claim reporting, a mobile app, and a 24/7 claims hotline.

Can I manage my insurance policies online with Progressive County Mutual Insurance Company?

Absolutely, Progressive County Mutual Insurance Company provides a user-friendly online platform that allows customers to manage their insurance policies conveniently. Through their website or mobile app, customers can review policy details, make payments, request policy changes, file claims, and access important documents.

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Brandon Frady

Licensed Insurance Agent

Brandon Frady has been a licensed insurance agent and insurance office manager since 2018. He has experience in ventures from retail to finance, working positions from cashier to management, but it wasn’t until Brandon started working in the insurance industry that he truly felt at home in his career. In his day-to-day interactions, he aims to live out his business philosophy in how he treats hi...

Licensed Insurance Agent

Dani Best

Licensed Insurance Producer

Dani Best has been a licensed insurance producer for nearly 10 years. Dani began her insurance career in a sales role with State Farm in 2014. During her time in sales, she graduated with her Bachelors in Psychology from Capella University and is currently earning her Masters in Marriage and Family Therapy. Since 2014, Dani has held and maintains licenses in Life, Disability, Property, and Casualt...

Licensed Insurance Producer

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for progressive insurance

4.06 (13,126 reviews)
0.5
March 16, 2024

Bio Or

progressive insurance review

They will leave you if you need them! I can’t definitely recommend this company! Basically, one star is already too much for them.
1
January 10, 2024

fedoria7

DO NOT HONOR CLAIMS WILL DENY YOU INSTANTLY

Rated 1 out of 5 stars An hour ago DO NOT EVER MENTION INSTA-CART DO NOT EVER MENTION INSTA-CART, UBER, LYFT, etc. THEY WILL IMMEDIATELY DENY YOUR CLAIM BEFORE IT IS REVIEWED, BEAT THEM AT THEIR OWN GAME MAKE SURE TO ADD RIDE SHARE IN YOUR POLICY IF YOU DECIDED TO DO ANYTHING ELSE IN YOUR VEHICLE. THEY WILL FIND A WAY THROUGH LOOP HOLES NOT TO HONOR FULL COVERAGE. THEY SHOULD BE SUED!!!!! BEEN FIGHTING WITH THEM SINCE 01/01/2024, WHAT A WAY TO B...
Rated 1 out of 5 stars An hour ago DO NOT EVER MENTION INSTA-CART DO NOT EVER MENTION INSTA-CART, UBER, LYFT, etc. THEY WILL IMMEDIATELY DENY YOUR CLAIM BEFORE IT IS REVIEWED, BEAT THEM AT THEIR OWN GAME MAKE SURE TO ADD RIDE SHARE IN YOUR POLICY IF YOU DECIDED TO DO ANYTHING ELSE IN YOUR VEHICLE. THEY WILL FIND A WAY THROUGH LOOP HOLES NOT TO HONOR FULL COVERAGE. THEY SHOULD BE SUED!!!!! BEEN FIGHTING WITH THEM SINCE 01/01/2024, WHAT A WAY TO BEGIN THE NEW YEAR, ALSO THE CLIAMS REPRESENTIVES ARE VERY RUDE AND TWIST FACTS TO COVER THEMSELVES... DO NOT RECOMMEND PROGRESSIVE TO ANYONE!!!
1
January 14, 2023

FlyntRock78

Horrible customer service

It's funy to me how they pump all these commercials about how Progressive has your back. Well let me tell you in fact they don't! As soon as you file a claim, you don't get Flow and [REDACTED NAME] from their commercials that talk about how they take care of their customers. You get someone like [REDACTED NAME] E. [REDACTED NAME]. After dragging their feet for a week he hits me with a lowball offer at about 40% of what it would take to replace m...
It's funy to me how they pump all these commercials about how Progressive has your back. Well let me tell you in fact they don't! As soon as you file a claim, you don't get Flow and [REDACTED NAME] from their commercials that talk about how they take care of their customers. You get someone like [REDACTED NAME] E. [REDACTED NAME]. After dragging their feet for a week he hits me with a lowball offer at about 40% of what it would take to replace my vehicle. I sent him local market evidence of similar vehicles that are selling for more than double his offer. This was 3pm on a Friday. He had all the info he needed to make a phone call if he even needed to and then call me back with a real offer on my totaled vehicle so we could just settle and move forward. He simply replied that he would get back to me in a week!!! I could hear the frustration in his voice. For not accepting his low ball offer, I'm now being punished by him personally by getting put off yet another week without a vehicle. He couldn't care less about what I'm going through and it showed with his extremely poor customer service and lack of remorse over my situation which he only made worse. I only wish there was an option for zero stars because that's what Progressive really deserves.
1
November 28, 2022

Leah_p

The worst

Progressive has to be the worst insurance I've ever dealt with having them for 10 years no claims Then my car was stolen Had to pay everything out of pocket then get reimbursed a month later Which came out to be almost $7000 Not even a week after having my car back My radiator ran out they denied it I still had [REDACTED ZIP CODE] miles on my warranty of my tires They denied replacement of them When they were damaged from being in the desert Wh...
Progressive has to be the worst insurance I've ever dealt with having them for 10 years no claims Then my car was stolen Had to pay everything out of pocket then get reimbursed a month later Which came out to be almost $7000 Not even a week after having my car back My radiator ran out they denied it I still had [REDACTED ZIP CODE] miles on my warranty of my tires They denied replacement of them When they were damaged from being in the desert While it was stolen And i am talking about a brand new vehicle so it wasn't like it was an old car That might have mechanical issues Please don't use this insurance company It's nothing but my A headache if you actually have to use your insurance
1
July 10, 2021

RFK

Get lost Flo

Never again will I use progressive. You can’t hardly talk to anyone with any knowledge and if you try to sign up with the company on the phone they charge you extra money because you used a person.
1
May 24, 2021

Ace_1

This insurance [REDACTED WORD]

I will never go through this insurance company again they the sorry company I will never give them my money again their communication skills are off they giving you a run for your money I give their [REDACTED WORD] 0 stars whoever is [REDACTED NAME] they need to let him go making their company look bad and don’t know how to talk to anybody never give this company won’t get none of my money
1
May 18, 2021

KobuSosho

Random charge after I already paid premium in full

They asked for a garaging address confirmation out of the blue not long after I paid for the 12-month premium. If I don't, they will charge me $600 extra premium as a new rate, which is ridiculous. Why they didnt ask for it in the first place when they gave me the initial estimate to make a clean, one time payment is beyond me, probably want give me some hard time so they can get lucky with the extra money by trapping you since you already paid ?...
They asked for a garaging address confirmation out of the blue not long after I paid for the 12-month premium. If I don't, they will charge me $600 extra premium as a new rate, which is ridiculous. Why they didnt ask for it in the first place when they gave me the initial estimate to make a clean, one time payment is beyond me, probably want give me some hard time so they can get lucky with the extra money by trapping you since you already paid ? After I upload the proofs, it takes them almost a week to review but they are giving you so little time between the confirmation request and the due date for the extra premium. They shove the new charge in your face so quickly and actively with emails and multiple mails but when they reject your proofs, you are only notified by mail, which I am under the impression that they intentionally to make things slow for you to hard to get out of the extra charge. They are very nit picking about the proofs you provided also. When you called them, they say only certain information is needed but after they are sent, they will say they can't accept it, making the whole process such a hassle. Do not use them, as they will throw extra charges at you for no reason, or a made up reason in my case, since they already trapped you with the insurance that you already paid for. Either pay for the random bills or no insurance coverage for you
1
April 8, 2021

Suegoo

Worst insurance company and customer service.

My 22 year old son left our family policy and started his own. Progressive mistakenly charged him $900 because they mistakenly put my husband and my insurance with his. They charged him $900.00 without notifying him. They told him it would take two weeks to make a refund because he signed an agreement that they could charge more without asking. I entered a three way call but could not get anywhere with customer service. Now have to deal with ...
My 22 year old son left our family policy and started his own. Progressive mistakenly charged him $900 because they mistakenly put my husband and my insurance with his. They charged him $900.00 without notifying him. They told him it would take two weeks to make a refund because he signed an agreement that they could charge more without asking. I entered a three way call but could not get anywhere with customer service. Now have to deal with the bank. Thieves. Who goes into someone's wallet without asking?
4
March 24, 2021

Joseph02

Roadside assistance- waste of money

The insurance is good but the roadside assistance is crap! Called in for a tow at 7pm on Sunday evening. Got a text saying 90 minutes. When that was up, progressive called and said they can't reach the tow company so they will find another company. Got another text message, 60 minutes. At midnight, I called them again to see what was up. They said the ETA was still 40 minutes. I gave instructions where to drop it at my house, got some rea...
The insurance is good but the roadside assistance is crap! Called in for a tow at 7pm on Sunday evening. Got a text saying 90 minutes. When that was up, progressive called and said they can't reach the tow company so they will find another company. Got another text message, 60 minutes. At midnight, I called them again to see what was up. They said the ETA was still 40 minutes. I gave instructions where to drop it at my house, got some reassurance it would be there in the morning and went to bed. I woke at 5AM, still no truck!!!!! I call again and they tell me ETA is 4 hours! In addition to my monthly fee, I paid for this tow!! I am livid and say I want a refund. They just keep telling me they are sorry for the inconvenience and the truck will be the in 4 hours until I'm so [REDACTED WORD] I hang up! Don't waste your money, find your own tow company and save yourself the monthly fee and over 12 hours of stress and waiting!!!
1
March 22, 2021

as92808

$50 cancellation fee!?!?

I have had several Progressive insurance policies in the past and I had auto coverage on two of my cars recently. I moved out of state and went to change the policy to my new state and saw that the new rate just wasn't competitive, so I switched to AllState. I got my final bill from Progressive and they added a $50 cancellation fee. I called them to tell them I wanted to pay the remaining balance, but I refused to pay a cancellation fee of $50...
I have had several Progressive insurance policies in the past and I had auto coverage on two of my cars recently. I moved out of state and went to change the policy to my new state and saw that the new rate just wasn't competitive, so I switched to AllState. I got my final bill from Progressive and they added a $50 cancellation fee. I called them to tell them I wanted to pay the remaining balance, but I refused to pay a cancellation fee of $50. They told me that was mandated by the state (which is a total lie). I had insurance with another company and cancelled it mid term and was never charged a $50 fee previously. They told me they would not remove the fee so that I could pay the remaining balance that I actually owed and if I did not pay the cancellation fee they were going to send it to collections. Be aware of this before ever considering this company for anything. They have lost a customer for life over $50 and will be bad mouthed on every platform available to me for as long as I live.
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