Progressive West Insurance Company: Customer Ratings & Reviews [2024]

Progressive West Insurance Company, a subsidiary of the Progressive Corporation, offers a comprehensive range of insurance products, including auto insurance, with an A+ financial strength rating from A.M. Best, ensuring stability and reliability for its customers.

UPDATED: Dec 27, 2023Fact Checked

Maria Hanson

Insurance and Finance Writer

Maria Hanson grew up with a unique passion and understanding of both the automotive and insurance industries. With one grandfather in auto mechanics and another working in insurance, you could say automotive insurance is in her blood. Her love of research and finance serves her well in studying insurance trends and liability. Maria has expanded her scope of expertise to home, health, and life i...

Insurance and Finance Writer

Tracey L. Wells

Licensed Insurance Agent & Agency Owner

Tracey L. Wells is a licensed insurance agent and Farmers insurance agency owner with 23 years of experience. He is proud to be a local Farmers agent serving Grayson, Georgia and surrounding areas. With experience as both an underwriter and agent, he provides his customers with insight that others agents may not have. His agency offers all lines of insurance including home, life, auto, RV, busi...

Licensed Insurance Agent & Agency Owner

UPDATED: Dec 27, 2023

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Dec 27, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Dec 27, 2023Fact Checked
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Progressive West Insurance

Average monthly rate for good drivers:

$100

A.M. Best rating:

A+

Complaint level:

Low

Pros

  • Offers various insurance products, including auto, home, and boat insurance.
  • A+ financial strength rating from A.M. Best.
  • Provides a free quote tool on their website.
  • Offers multiple payment options, including online payment.
  • Available throughout most of the United States.

Cons

  • NAIC complaint index is above average.
  • Rates may vary by state and individual factors.

Final Verdict: Review of Progressive West Insurance

Progressive West Insurance is a subsidiary of the Progressive Corporation. The company offers a variety of insurance products, including auto insurance coverage. For more information on Progressive West insurance premiums, how to find affordable Progressive West Insurance Company car insurance coverage, and other topics, keep reading.

Ready to get started on this Progressive West Insurance Company review? First, use your ZIP code to get a free quote on car insurance so you can start comparing rates from companies in your area today.

Progressive West Insurance is a subsidiary of the Progressive Corporation. The company offers a variety of insurance products, including auto insurance coverage. For more information on Progressive West insurance premiums, how to find affordable Progressive West Insurance Company car insurance coverage, and other topics, keep reading. Ready to get started on this Progressive West Insurance Company review? First, use your ZIP code to get a free quote on car insurance so you can start comparing rates from companies in your area today.

What You Should Know About Progressive Insurance

According to A.M. Best, Progressive West Insurance Company, a subsidiary of Progressive Corporation, has a rating of A+, which also indicates a stable and positive financial outlook for the future.

We also looked at the Better Business Bureau (BBB), but in this case, the rating is for Progressive Corporation, rather than Progressive West. Take a look at this table to see a summary of BBB’s review.

Progressive Corporation BBB Rating

Rating Accreditation Customer Complaints
A+ Not Accredited 2,669 complaints close in the past 3 years, 1,040 of those in the past 12 months

Both A.M. Best ratings of Progressive and Progressive West Insurance Company reviews on the BBB have mostly positive results that are a good sign for insureds looking for a company with solid customer service and financial stability as a company.

The Progressive West Insurance Company NAIC complaint index is 2.74, which is above average.

Progressive Insurance Coverage Options

Progressive West Insurance Company offers a number of coverage types, including:

  • Auto insurance
  • Home insurance
  • Property insurance
  • Health insurance
  • Casualty insurance

You can work directly with Progressive West Insurance agents to obtain coverage in any of these areas. Progressive West Insurance Company motorcycle insurance may be available in some areas.

How to Make a Progressive West Insurance Company Claim

To file Progressive West Insurance Company claims, you can go through the Progressive website, call the Progressive Insurance phone number at 1-800-776-4737, or reach out directly to your agent. You should be able to use your Progressive West Insurance Company login to access your claim.

The Bottom Line for Progressive West Insurance Company

Progressive West Insurance Company is a subsidiary of The Progressive Corporation. Coverage from Progressive West is available across the United States and includes Auto, Home, Property, Health, and Casualty coverage. Progressive West Insurance Company payment options are similar to those offered by the parent company, and you can buy Progressive West Insurance Company car insurance online.

The best way to find out if your Progressive West quote is fair is to shop around and get quotes from at least three companies to compare rates. If you need to retrieve your Progressive quote, all you need to do is go online to visit Progressive, enter your quote number, and you’ll see your quote.

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Progressive Insurance Rates Breakdown

Driver ProfileProgressive West InsuranceNational Average
Clean Record$92$119
1+ Ticket$138$147
1+ Accident$175$173
DUI$200$209
Poor Credit$158$205

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver

View as image

To get a specific quote from Progressive West Insurance, you can go directly to their website, or you can use the Progressive quote phone number at 1-855-347-3939. We don’t have rates for Progressive West Insurance, but we do have rates for Progressive, which may be able to give you an idea of what you could pay if you purchase coverage from Progressive West. Take a look at this table to see annual rates for auto insurance throughout the country.

Monthly Progressive Insurance Rates by State
StateMonthly Average Progressive Premium
Alaska$255
Alabama$371
Arkansas$443
Arizona$298
California$237
Colorado$353
Connecticut$410
District of Columbia$414
Delaware$348
Florida$465
Georgia$375
Hawaii$182
Iowa$200
IdahoData Not Available
Illinois$295
Indiana$325
Kansas$345
Kentucky$462
Louisiana$622
Maine$304
Maryland$341
Massachusetts$320
Michigan$447
MinnesotaData Not Available
Missouri$285
Mississippi$359
Montana$361
North Carolina$199
North Dakota$302
Nebraska$313
New Hampshire$225
New Jersey$331
New Mexico$260
Nevada$339
New York$314
Ohio$286
Oklahoma$403
Oregon$302
Pennsylvania$371
Rhode Island$436
South Carolina$381
South Dakota$313
Tennessee$305
Texas$389
Utah$319
Virginia$208
Vermont$435
Washington$267
West VirginiaData Not Available
Wisconsin$261
Wyoming$367

Rates vary by state, but keep in mind not only are these rates average, meaning your exact rates will vary based on a number of personal factors, but these are also rates for Progressive, rather than for Progressive West, so these are just a baseline. Progressive West Insurance Company car insurance quotes may be different.

Where is Progressive West Insurance Company available?

Can you find Progressive West Insurance Company in California? The answer is yes, as the company’s products are available throughout most of the United States.

The Progressive West Insurance Company address in Cleveland, OH is found at the top of this page.

Progressive Insurance Discounts Available

DiscountsProgressive West Insurance
Anti Theft14%
Good Student19%
Low Mileage16%
Paperless11%
Safe Driver29%
Senior Driver14%

Progressive West Insurance Company understands the importance of providing affordable insurance options for its customers. To make coverage more accessible and cost-effective, they offer a variety of discounts. Here’s a breakdown of the discounts available:

  • Multi-Policy Discount: Combine multiple insurance policies with Progressive West to enjoy a discount on your overall premium.
  • Safe Driver Discount: Maintain a clean driving record, and Progressive West rewards you with a discount for safe driving habits.
  • Good Student Discount: Students with excellent academic performance may qualify for a discount on their insurance premiums.
  • Multi-Car Discount: Insure more than one vehicle with Progressive West to benefit from a discounted rate.
  • Home and Auto Bundle Discount: Bundle your home and auto insurance policies with Progressive West for additional savings.
  • Anti-Theft Device Discount: Equip your vehicle with anti-theft devices to qualify for a discount on your auto insurance.
  • Paperless Billing Discount: Opt for paperless billing and receive a discount on your insurance premiums.
  • Pay-in-Full Discount: Pay your annual premium in full to enjoy a discount on your insurance coverage.
  • Defensive Driving Course Discount: Successfully completing a defensive driving course may make you eligible for a discount.
  • Loyalty Discount: Stay with Progressive West over an extended period, and you could qualify for a loyalty discount.
  • Good Credit Discount: Maintain a good credit score, and Progressive West may offer a discount on your insurance rates.

It’s essential to discuss these discounts with a Progressive West representative to ensure you take advantage of all the opportunities to save on your insurance premiums. Keep in mind that eligibility criteria for discounts may vary, so inquire about the specific requirements for each discount when customizing your insurance policy.

How Progressive Insurance Ranks Among Providers

In the competitive landscape of the insurance industry, Progressive West faces competition from several prominent players. Understanding the strengths and offerings of its main competitors provides valuable insights into the choices available to consumers. Here are some of Progressive West’s key competitors:

  • Geico: Geico, known for its catchy advertising and competitive rates, is a major competitor for Progressive West. They offer a variety of insurance products, emphasizing simplicity and online efficiency.
  • State Farm: State Farm, with a vast network of agents and a long-standing reputation, competes with Progressive West in various insurance categories. They are known for their personalized service and comprehensive coverage options.
  • Allstate: Allstate is another formidable competitor, offering a range of insurance products and emphasizing features like accident forgiveness. Their strong brand presence and nationwide reach make them a contender in the industry.
  • Liberty Mutual: Liberty Mutual competes with Progressive West, especially in the auto and home insurance sectors. They focus on customizable coverage and offer various discounts, appealing to a diverse customer base.
  • Nationwide: Nationwide is known for its diverse insurance portfolio, including auto, home, and pet insurance. Their emphasis on customer-centric solutions and a wide range of coverage options positions them as a competitor.
  • Farmers Insurance: Farmers Insurance competes in the market with a focus on personalized service and a wide array of insurance products. They have a strong agent network, catering to customers seeking face-to-face interactions.
  • USAA: While primarily serving military members and their families, USAA competes with Progressive West in offering insurance solutions. Their commitment to service members and veterans is a unique selling point.

Each of these competitors brings its own strengths, unique features, and customer-focused strategies to the table. Progressive West distinguishes itself through a blend of comprehensive coverage, competitive rates, and a user-friendly experience. Understanding the competitive landscape helps consumers make informed decisions based on their specific needs and preferences.

Frequently Asked Questions

What is Progressive West Insurance Company?

Progressive West Insurance Company, a notable subsidiary of the renowned Progressive Corporation, stands as a prominent player in the insurance industry. This esteemed entity specializes in a diverse range of insurance offerings, encompassing auto insurance, homeowners insurance, and boat insurance, among others. With an unwavering commitment to customer satisfaction and financial protection, Progressive West Insurance Company remains steadfast in its pursuit of providing comprehensive coverage and peace of mind to individuals and families alike.

What is the A.M. Best rating for Progressive West Insurance Company?

Progressive West Insurance Company, a reputable and forward-thinking insurance provider, boasts an impressive A+ financial strength rating bestowed upon it by the esteemed institution A.M. Best. This prestigious rating serves as a testament to the company’s unwavering stability and offers a promising glimpse into its prosperous financial trajectory. With this commendable recognition, Progressive West Insurance Company confidently positions itself as a reliable and trustworthy entity, assuring its valued customers of a secure and thriving future.

What is the complaint level for Progressive West Insurance Company?

The National Association of Insurance Commissioners (NAIC) complaint index for Progressive West Insurance Company is 2.74, which is higher than the average rating provided by NAIC for similar companies operating in the insurance industry.

How can I get a quote from Progressive West Insurance Company?

You have two convenient options for obtaining a quote from Progressive West Insurance Company: Firstly, you can effortlessly access a quote directly from their user-friendly website. Alternatively, you may choose to acquire a quote by dialing the Progressive quote phone number, which is 1-855-347-3939.

What types of insurance coverage does Progressive West Insurance Company offer?

Progressive West Insurance Company, a renowned insurance provider, proudly presents a comprehensive range of insurance coverage options meticulously designed to safeguard your interests. With an unwavering commitment to protecting what matters most to you, our offerings span multiple domains, comprising auto insurance, home insurance, property insurance, health insurance, and casualty insurance. Tailored to address your distinct needs, our diverse portfolio ensures that you receive the utmost protection and peace of mind. Experience the confidence that comes with Progressive West Insurance Company—your trusted partner in safeguarding your future.

How can I file a claim with Progressive West Insurance Company?

To initiate a claim with Progressive West Insurance Company, you have three convenient options available. Firstly, you can visit their user-friendly website and file a claim electronically. Alternatively, you may choose to reach out to them by dialing the Progressive Insurance phone number at 1-800-776-4737, where their dedicated representatives will guide you through the process. Lastly, another viable route is to get in touch with your trusted agent who can assist you in initiating the claim.

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Maria Hanson

Insurance and Finance Writer

Maria Hanson grew up with a unique passion and understanding of both the automotive and insurance industries. With one grandfather in auto mechanics and another working in insurance, you could say automotive insurance is in her blood. Her love of research and finance serves her well in studying insurance trends and liability. Maria has expanded her scope of expertise to home, health, and life i...

Insurance and Finance Writer

Tracey L. Wells

Licensed Insurance Agent & Agency Owner

Tracey L. Wells is a licensed insurance agent and Farmers insurance agency owner with 23 years of experience. He is proud to be a local Farmers agent serving Grayson, Georgia and surrounding areas. With experience as both an underwriter and agent, he provides his customers with insight that others agents may not have. His agency offers all lines of insurance including home, life, auto, RV, busi...

Licensed Insurance Agent & Agency Owner

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Progressive Insurance

4.06 (13,126 reviews)
1
January 10, 2024

fedoria7

DO NOT HONOR CLAIMS WILL DENY YOU INSTANTLY

Rated 1 out of 5 stars An hour ago DO NOT EVER MENTION INSTA-CART DO NOT EVER MENTION INSTA-CART, UBER, LYFT, etc. THEY WILL IMMEDIATELY DENY YOUR CLAIM BEFORE IT IS REVIEWED, BEAT THEM AT THEIR OWN GAME MAKE SURE TO ADD RIDE SHARE IN YOUR POLICY IF YOU DECIDED TO DO ANYTHING ELSE IN YOUR VEHICLE. THEY WILL FIND A WAY THROUGH LOOP HOLES NOT TO HONOR FULL COVERAGE. THEY SHOULD BE SUED!!!!! BEEN FIGHTING WITH THEM SINCE 01/01/2024, WHAT A WAY TO B...
Rated 1 out of 5 stars An hour ago DO NOT EVER MENTION INSTA-CART DO NOT EVER MENTION INSTA-CART, UBER, LYFT, etc. THEY WILL IMMEDIATELY DENY YOUR CLAIM BEFORE IT IS REVIEWED, BEAT THEM AT THEIR OWN GAME MAKE SURE TO ADD RIDE SHARE IN YOUR POLICY IF YOU DECIDED TO DO ANYTHING ELSE IN YOUR VEHICLE. THEY WILL FIND A WAY THROUGH LOOP HOLES NOT TO HONOR FULL COVERAGE. THEY SHOULD BE SUED!!!!! BEEN FIGHTING WITH THEM SINCE 01/01/2024, WHAT A WAY TO BEGIN THE NEW YEAR, ALSO THE CLIAMS REPRESENTIVES ARE VERY RUDE AND TWIST FACTS TO COVER THEMSELVES... DO NOT RECOMMEND PROGRESSIVE TO ANYONE!!!
1
January 14, 2023

FlyntRock78

Horrible customer service

It's funy to me how they pump all these commercials about how Progressive has your back. Well let me tell you in fact they don't! As soon as you file a claim, you don't get Flow and [REDACTED NAME] from their commercials that talk about how they take care of their customers. You get someone like [REDACTED NAME] E. [REDACTED NAME]. After dragging their feet for a week he hits me with a lowball offer at about 40% of what it would take to replace m...
It's funy to me how they pump all these commercials about how Progressive has your back. Well let me tell you in fact they don't! As soon as you file a claim, you don't get Flow and [REDACTED NAME] from their commercials that talk about how they take care of their customers. You get someone like [REDACTED NAME] E. [REDACTED NAME]. After dragging their feet for a week he hits me with a lowball offer at about 40% of what it would take to replace my vehicle. I sent him local market evidence of similar vehicles that are selling for more than double his offer. This was 3pm on a Friday. He had all the info he needed to make a phone call if he even needed to and then call me back with a real offer on my totaled vehicle so we could just settle and move forward. He simply replied that he would get back to me in a week!!! I could hear the frustration in his voice. For not accepting his low ball offer, I'm now being punished by him personally by getting put off yet another week without a vehicle. He couldn't care less about what I'm going through and it showed with his extremely poor customer service and lack of remorse over my situation which he only made worse. I only wish there was an option for zero stars because that's what Progressive really deserves.
1
November 28, 2022

Leah_p

The worst

Progressive has to be the worst insurance I've ever dealt with having them for 10 years no claims Then my car was stolen Had to pay everything out of pocket then get reimbursed a month later Which came out to be almost $7000 Not even a week after having my car back My radiator ran out they denied it I still had [REDACTED ZIP CODE] miles on my warranty of my tires They denied replacement of them When they were damaged from being in the desert Wh...
Progressive has to be the worst insurance I've ever dealt with having them for 10 years no claims Then my car was stolen Had to pay everything out of pocket then get reimbursed a month later Which came out to be almost $7000 Not even a week after having my car back My radiator ran out they denied it I still had [REDACTED ZIP CODE] miles on my warranty of my tires They denied replacement of them When they were damaged from being in the desert While it was stolen And i am talking about a brand new vehicle so it wasn't like it was an old car That might have mechanical issues Please don't use this insurance company It's nothing but my A headache if you actually have to use your insurance
1
July 10, 2021

RFK

Get lost Flo

Never again will I use progressive. You can’t hardly talk to anyone with any knowledge and if you try to sign up with the company on the phone they charge you extra money because you used a person.
1
May 24, 2021

Ace_1

This insurance [REDACTED WORD]

I will never go through this insurance company again they the sorry company I will never give them my money again their communication skills are off they giving you a run for your money I give their [REDACTED WORD] 0 stars whoever is [REDACTED NAME] they need to let him go making their company look bad and don’t know how to talk to anybody never give this company won’t get none of my money
1
May 18, 2021

KobuSosho

Random charge after I already paid premium in full

They asked for a garaging address confirmation out of the blue not long after I paid for the 12-month premium. If I don't, they will charge me $600 extra premium as a new rate, which is ridiculous. Why they didnt ask for it in the first place when they gave me the initial estimate to make a clean, one time payment is beyond me, probably want give me some hard time so they can get lucky with the extra money by trapping you since you already paid ?...
They asked for a garaging address confirmation out of the blue not long after I paid for the 12-month premium. If I don't, they will charge me $600 extra premium as a new rate, which is ridiculous. Why they didnt ask for it in the first place when they gave me the initial estimate to make a clean, one time payment is beyond me, probably want give me some hard time so they can get lucky with the extra money by trapping you since you already paid ? After I upload the proofs, it takes them almost a week to review but they are giving you so little time between the confirmation request and the due date for the extra premium. They shove the new charge in your face so quickly and actively with emails and multiple mails but when they reject your proofs, you are only notified by mail, which I am under the impression that they intentionally to make things slow for you to hard to get out of the extra charge. They are very nit picking about the proofs you provided also. When you called them, they say only certain information is needed but after they are sent, they will say they can't accept it, making the whole process such a hassle. Do not use them, as they will throw extra charges at you for no reason, or a made up reason in my case, since they already trapped you with the insurance that you already paid for. Either pay for the random bills or no insurance coverage for you
1
April 8, 2021

Suegoo

Worst insurance company and customer service.

My 22 year old son left our family policy and started his own. Progressive mistakenly charged him $900 because they mistakenly put my husband and my insurance with his. They charged him $900.00 without notifying him. They told him it would take two weeks to make a refund because he signed an agreement that they could charge more without asking. I entered a three way call but could not get anywhere with customer service. Now have to deal with ...
My 22 year old son left our family policy and started his own. Progressive mistakenly charged him $900 because they mistakenly put my husband and my insurance with his. They charged him $900.00 without notifying him. They told him it would take two weeks to make a refund because he signed an agreement that they could charge more without asking. I entered a three way call but could not get anywhere with customer service. Now have to deal with the bank. Thieves. Who goes into someone's wallet without asking?
4
March 24, 2021

Joseph02

Roadside assistance- waste of money

The insurance is good but the roadside assistance is crap! Called in for a tow at 7pm on Sunday evening. Got a text saying 90 minutes. When that was up, progressive called and said they can't reach the tow company so they will find another company. Got another text message, 60 minutes. At midnight, I called them again to see what was up. They said the ETA was still 40 minutes. I gave instructions where to drop it at my house, got some rea...
The insurance is good but the roadside assistance is crap! Called in for a tow at 7pm on Sunday evening. Got a text saying 90 minutes. When that was up, progressive called and said they can't reach the tow company so they will find another company. Got another text message, 60 minutes. At midnight, I called them again to see what was up. They said the ETA was still 40 minutes. I gave instructions where to drop it at my house, got some reassurance it would be there in the morning and went to bed. I woke at 5AM, still no truck!!!!! I call again and they tell me ETA is 4 hours! In addition to my monthly fee, I paid for this tow!! I am livid and say I want a refund. They just keep telling me they are sorry for the inconvenience and the truck will be the in 4 hours until I'm so [REDACTED WORD] I hang up! Don't waste your money, find your own tow company and save yourself the monthly fee and over 12 hours of stress and waiting!!!
1
March 22, 2021

as92808

$50 cancellation fee!?!?

I have had several Progressive insurance policies in the past and I had auto coverage on two of my cars recently. I moved out of state and went to change the policy to my new state and saw that the new rate just wasn't competitive, so I switched to AllState. I got my final bill from Progressive and they added a $50 cancellation fee. I called them to tell them I wanted to pay the remaining balance, but I refused to pay a cancellation fee of $50...
I have had several Progressive insurance policies in the past and I had auto coverage on two of my cars recently. I moved out of state and went to change the policy to my new state and saw that the new rate just wasn't competitive, so I switched to AllState. I got my final bill from Progressive and they added a $50 cancellation fee. I called them to tell them I wanted to pay the remaining balance, but I refused to pay a cancellation fee of $50. They told me that was mandated by the state (which is a total lie). I had insurance with another company and cancelled it mid term and was never charged a $50 fee previously. They told me they would not remove the fee so that I could pay the remaining balance that I actually owed and if I did not pay the cancellation fee they were going to send it to collections. Be aware of this before ever considering this company for anything. They have lost a customer for life over $50 and will be bad mouthed on every platform available to me for as long as I live.
5
February 3, 2021

agm_

You should get progressive

Progressive is a great company! It helps me save money on auto insurance, and the better you drive the more you save.
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