Republic Lloyds

HORRIBLE customer service. We switched to this company for a cheaper insurance payment, but it is absolutely not worth it with the way they have treated me. They are charging me extra for a current claim I have with them to repair my vehicle. They do not answer your questions or explain the why behind anything, but rather talk in circles. Raised their voice with me over the phone and got defensive after I politely asked to speak with the supervisor because this derp couldn't explain anything to me and I wanted to speak with someone who could. MOST DIFFICULT claim process I have EVER gone through to get my car fixed. We will be switching insurance providers.

I am a licensed insurance agent in Texas. We started selling coverage with the Republic Group at the beginning of 2017 because they offered a great home product with many options unavailable from other carriers to protect your home. We sell home and auto with the Republic Group. Their rates are very competitive for many individuals. Texas, especially the Collin and Denton county area was hit very bad with hail damage during 2017. I am very happy to say that Republic did an outstanding job with the service of our clients claims related to their home and auto needs. If you have a bad experience with an agent that is not a reflection on the Insurance carrier but the agency you are dealing with. Change agents. I would not sell insurance with The Republic Group if I did not know they offered good claims service. How the company preforms is a reflection on my decision as an agency owner and I am very happy to have this carrier to offer to me clients.

I bought the insurance from an agent about a eyar ago and he was very thorough in showing me various deals and discounts I was eligible for. If you add on insurance for the home or anything else, obviously the price is reduced but Republic Group offered me an additional 10% on top of the lowest price I could find from other companies. Plus, they offer discounts for having no incidences. I guess it was a great price matching and beating policy. I am currently happy with my insurance and have no plans of changing or canceling it.

One of the worst Insurance I've have dealt with the agents are very rude to the customers. My daughter arm got burnt air bag. In the agent insulted her by offering her just only $596 after she had to go to the emergency room she had to be on medication, had to get a tetanus shot, had to miss work and they insulted her about her just $596. they pay more for the car being told and in storage then they offered her I would never recommend this. And on top of all that the agents that's handling the case is very rude very inconsiderate. I would never recommend.