Safeco Insurance Company of America Review (2024)

Safeco Insurance Company of America, a subsidiary of Liberty Mutual, stands out for its diverse coverage options, competitive bundle discounts, and a reputation for excellent customer service, making it a compelling choice for individuals and families navigating the insurance landscape.

UPDATED: Jun 14, 2024Fact Checked

Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Insurance & Finance Analyst

Daniel Walker

Licensed Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Licensed Insurance Agent

UPDATED: Jun 14, 2024

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Jun 14, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Jun 14, 2024Fact Checked
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Safeco Insurance Company of America

Average Monthly Rate For Good Drivers

$71

A.M. Best Rating:

A (Excellent)

Complaint Level:

Low

Pros

  • Wide range of insurance options, including auto, home, renters, and more.
  • Bundle discounts available for combining multiple policies.
  • Reputation for excellent customer service.
  • Easy and efficient claims process.
  • Flexible policy customization options.

Cons

  • Does not offer life insurance policies directly (referral service available).
  • Pricing can vary depending on individual factors.
  • Availability may be limited in certain regions.

Safeco Insurance Company of America, a subsidiary of Liberty Mutual Insurance, stands out as a versatile insurance provider, offering a broad spectrum of coverage options tailored to meet the diverse needs of its customers. From auto and home insurance to renters, condo, motorcycle, RV, boat, and umbrella policies, Safeco provides comprehensive protection.

The company distinguishes itself with enticing bundle discounts, rewards for safe driving, and discounts for anti-theft devices and more. With a low complaint level and a commitment to exceptional customer service, Safeco aims to make insurance simple and accessible for individuals and families.

Whether you’re safeguarding your home or hitting the open road on your motorcycle, Safeco’s flexible policies and dedication to customization make them a compelling choice in the competitive insurance landscape.

Safeco Insurance Coverage Options

Safeco Insurance Company of America offers a comprehensive range of coverage options to meet the diverse needs of its customers. Here are the coverage options provided by Safeco:

  • Auto Insurance: Safeco offers auto insurance policies that can be customized to include liability coverage, collision coverage, comprehensive coverage, uninsured/underinsured motorist coverage, and more. These policies are designed to protect your vehicle and provide financial security in case of accidents.
  • Home Insurance: Safeco’s home insurance policies safeguard your home and personal belongings. Coverage includes protection against perils such as fire, theft, vandalism, and natural disasters. Additional options may cover personal liability and additional living expenses in case your home becomes uninhabitable.
  • Renters Insurance: For renters, Safeco offers renters insurance policies that cover personal property, liability protection, and additional living expenses. It ensures that your belongings are protected from theft, damage, or loss.
  • Condo Insurance: Safeco’s condo insurance provides coverage for both your condo unit and personal belongings. It typically includes protection for structural elements within your condo and personal property within it.
  • Motorcycle Insurance: Motorcycle enthusiasts can benefit from Safeco’s motorcycle insurance, offering coverage for motorcycles, scooters, and other two-wheeled vehicles.
  • RV Insurance: Safeco offers specialized RV insurance policies for recreational vehicle owners. This coverage can include protection for motorhomes, travel trailers, and camper vans.
  • Boat Insurance: Boat owners can ensure their watercraft is protected with Safeco’s boat insurance. Coverage options can include protection against accidents, theft, and damage to your boat.
  • Umbrella Insurance: Safeco provides umbrella insurance, which extends the liability coverage of your existing policies. It offers an additional layer of protection beyond your primary insurance policies, helping to safeguard your assets.

These coverage options are designed to give Safeco’s customers the flexibility to tailor their insurance plans to their specific needs and circumstances. It’s important to consult with Safeco or one of their agents to determine the most suitable coverage for your individual requirements.

Read more:

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Safeco Insurance Rates Breakdown

Driver ProfileSafeco InsuranceNational Average
Clean Record$87$119
1+ Ticket$123$147
1+ Accident$158$173
DUI$218$209
Poor Credit$150$205

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver

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Safeco Insurance Discounts Available

DiscountsSafeco Insurance
Anti Theft17%
Good Student24%
Low Mileage19%
Paperless12%
Safe Driver29%
Senior Driver18%

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Safeco Insurance Company of America offers a variety of discounts to help customers save on their insurance premiums. Here are some of the discounts that Safeco may offer:

  • Bundle Discounts: Safeco provides discounts when customers combine multiple insurance policies, such as auto and home insurance. Bundling can lead to significant savings on overall insurance costs.
  • Safe Driving Discounts: Safeco rewards safe driving behavior. If you have a clean driving record with no accidents or violations, you may be eligible for discounts on your auto insurance premiums.
  • Anti-Theft Device Discount: Installing anti-theft devices in your vehicle can make you eligible for discounts on your auto insurance. These devices help reduce the risk of theft and vandalism. (For more information, read our “Why You Should Get an Anti-Theft Device for Your Car“).
  • Multi-Vehicle Discount: Insuring more than one vehicle with Safeco can lead to lower premiums per vehicle. This multi-vehicle discount is especially beneficial for families with multiple cars.
  • Home Safety Features Discount: If your home is equipped with safety features such as smoke detectors, burglar alarms, or fire extinguishers, Safeco may offer discounts on your homeowners insurance.
  • Renewal Discounts: Safeco often provides discounts to customers who renew their policies with them. Loyalty is rewarded with lower premiums.
  • Good Student Discount: If you have a student on your policy who maintains good grades in school, you may be eligible for a good student discount.
  • Pay-in-Full Discount: Paying your insurance premium in full rather than in installments can result in a pay-in-full discount.
  • Paperless Billing Discount: Opting for paperless billing and electronic statements can lead to additional savings on your insurance premiums.
  • Low Mileage Discount: If you drive fewer miles annually, you may qualify for a low mileage discount. This is especially relevant for customers who use their vehicles sparingly.
  • Occupational Discounts: Some professions or occupations may be eligible for specific discounts. Safeco may offer discounts to teachers, healthcare professionals, and more.

The availability and eligibility criteria for these discounts can vary based on your location and individual circumstances. To determine which discounts you qualify for and to maximize your potential savings, it’s advisable to contact Safeco directly or consult with one of their insurance agents.

How Safeco Insurance Ranks Among Providers

Safeco Insurance Company of America operates in a competitive insurance industry, and it faces competition from several well-established insurance providers. The main competitors of Safeco include:

  • State Farm: State Farm is one of the largest insurance companies in the United States, known for its extensive network of agents and a wide range of insurance products, including auto, home, and life insurance.
  • Allstate: Allstate is another major player in the insurance industry, offering a variety of insurance options, including auto, home, renters, and life insurance. They are known for their extensive advertising campaigns and innovative coverage options.
  • Progressive: Progressive is renowned for its competitive pricing and user-friendly online tools. They specialize in auto insurance but also offer other types of coverage, making them a strong competitor in the market.
  • Geico: Geico is well-known for its direct-to-consumer approach and witty advertising campaigns. They offer a range of insurance products, with a particular focus on auto insurance.
  • Farmers Insurance: Farmers Insurance Group provides a wide array of insurance products, including auto, home, and business insurance. They have a strong presence in local communities.
  • Liberty Mutual: As the parent company of Safeco, Liberty Mutual competes with itself to some extent. Liberty Mutual offers various insurance options, emphasizing customizable policies and competitive rates.
  • Nationwide: Nationwide Insurance provides a range of insurance solutions, including auto, home, and pet insurance. They have a long history in the industry and a strong network of agents.
  • Travelers: Travelers Insurance offers a diverse portfolio of insurance products, including auto, home, business, and specialty lines. They are known for their commercial insurance offerings.
  • USAA: USAA primarily serves military members and their families, providing auto, home, and other insurance products. They are highly regarded for their customer service and dedication to serving the military community.
  • American Family Insurance: American Family offers various insurance products, focusing on personalized coverage options and customer relationships.

These competitors, along with numerous regional and local insurers, create a competitive landscape in which Safeco must differentiate itself through its coverage options, customer service, and pricing strategies to attract and retain customers. Customers often choose an insurance provider based on their specific needs, budget, and the quality of service they receive.

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Efficiency in Action: Safeco Insurance Company of America’s Claims Process

Filing a Claim With Ease

Safeco Insurance Company of America places a strong emphasis on simplifying the claims process for its valued policyholders.

Whether you find it more convenient to submit a claim online, via phone, or through their user-friendly mobile app, Safeco offers a range of options to suit your preferences. This commitment to accessibility ensures that the process of reporting and processing claims remains hassle-free.

Swift Claim Processing

One of the fundamental aspects of evaluating an insurance company’s performance is the speed at which it handles claims. Safeco takes pride in its dedication to prompt claim resolution.

In this section, we’ll delve into the average claim processing time you can expect as a Safeco policyholder, highlighting the company’s commitment to delivering efficient results when you need them most.

Customer Satisfaction With Claim Resolutions

At Safeco, customer feedback holds immense significance, particularly when it pertains to claim resolutions and payouts. This section will delve into the experiences of policyholders and their overall satisfaction levels with Safeco’s claim resolution process.

You’ll gain insights into how Safeco strives to provide policyholders with peace of mind and financial support during challenging times.

Driving Innovation: Safeco Insurance Company of America’s Digital and Technological Advancements

Mobile App Features and Functionality

In today’s digital age, convenience is paramount. Safeco Insurance recognizes this and has developed a robust mobile app to enhance your overall insurance experience. In this section, we’ll explore the features and functionality of Safeco’s mobile app.

We’ll cover aspects such as its user-friendly interface, ease of navigation, and the valuable tools it offers for managing your insurance policies seamlessly, right from the palm of your hand.

Seamless Online Account Management

Efficient online account management is a cornerstone of modern insurance services. Safeco empowers its policyholders with a comprehensive online portal that simplifies various tasks.

This section will walk you through how Safeco’s online platform allows you to effortlessly access policy documents, make payments, update personal information, and perform other essential functions, all within a few clicks.

Digital Resources for Informed Choices

In the digital era, insurance providers are expected to offer more than just policies. Safeco goes above and beyond by providing a range of digital tools and resources designed to help you make well-informed decisions about your insurance coverage.

This section will explore these digital resources, including educational materials, interactive calculators, and online tools that empower you to gain a deeper understanding of your insurance needs, making the decision-making process more transparent and informed.

Frequently Asked Questions

How do I file a claim with Safeco?

Filing a claim with Safeco is a straightforward process. You can initiate a claim online through their website or mobile app, or you can call their 24/7 claims hotline.

Are there bundle discounts available when I combine multiple policies with Safeco?

Yes, Safeco offers bundle discounts when you combine multiple insurance policies. By bundling your auto, home, renters, or other policies, you can often enjoy significant savings on your premiums. Safeco makes it easy to customize a policy package that suits your unique needs.

Does Safeco offer life insurance policies?

Safeco primarily specializes in property and casualty insurance, such as auto, home, and renters insurance. They do not offer life insurance policies directly.

Can I customize my insurance policy with Safeco?

Absolutely! Safeco understands that one size does not fit all. They offer customizable insurance policies that allow you to tailor your coverage to match your specific needs and budget.

How can I get a quote from Safeco for my insurance needs?

Getting a quote from Safeco is easy. You can visit their website and use their online quoting tool to get a quick estimate. For a more personalized quote, you can contact a local Safeco insurance agent, who will work with you to understand your requirements and provide you with a comprehensive quote tailored to your specific circumstances.

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Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Insurance & Finance Analyst

Daniel Walker

Licensed Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Safeco Insurance

3.93 (1,167 reviews)
1
July 16, 2024

Ashton3636

Not worth considering

I am currently in the process of trying to cover a very small auto claim. Will be looking for new coverage afterwards. The most unprofessional insurance people I have ever talked to. We given them so much money for them to not follow through with trying to provide us decent service. Do yourself a favor and go with a better establish company with better reviews in customer service.
1
June 27, 2024

Lcrprez

Long time customer got scammed.

Scam company. Change your policy mid term and jack the rates almost 200%... and then drain your account almost $400. Customer Service agent hung up on me when I called to get answers. Same policy with Progressive fraction of the cost. Is a shame as I was a Safeco Customer for years and had multiple policies written with them. They stole money from my account without my knowledge. If I did that I would be charged with a felony. How can corporation...
Scam company. Change your policy mid term and jack the rates almost 200%... and then drain your account almost $400. Customer Service agent hung up on me when I called to get answers. Same policy with Progressive fraction of the cost. Is a shame as I was a Safeco Customer for years and had multiple policies written with them. They stole money from my account without my knowledge. If I did that I would be charged with a felony. How can corporations get away with this? Since you sign up for paperless to get a discount means they cut communication with you only via app. So if you don't check it often you get screwed. They will not reach out for anything. Canceled policy? Nope. Over charges? Nope. Major Changes in your policy? Nope. Then to get hung up on by a "customer service agent" just adds salt to the wounds. But a company this large does not care about 1 person as there will be 10 more to fill that gap. So customer service should be actually called consumer service as they offer no assistance at all. Just another insurance company taking advantage of people.
1
December 31, 2023

Tracey_

Bad Company run

This company is scammers and lies they took collision and collateral off my vehicle without my knowledge
1
October 30, 2023

06Maraya09_

Wouldn't use them

I have been a customer of safeco/ liberty mutual for many many years. I am appalled at the treatment I am receiving from them, they are trying to screw me over. Already dealing with being in an accident, and then your car being a total loss is hard enough. But for them to then try and screw me over with giving me way less than they should is sickening. When I pay for very good insurance, I'm not on the cheapest policy. They aren't not even giving...
I have been a customer of safeco/ liberty mutual for many many years. I am appalled at the treatment I am receiving from them, they are trying to screw me over. Already dealing with being in an accident, and then your car being a total loss is hard enough. But for them to then try and screw me over with giving me way less than they should is sickening. When I pay for very good insurance, I'm not on the cheapest policy. They aren't not even giving me enough to repurchase the same vehicle. This is not because I'm top heavy on my loan either. They're automated system hangs up on you. It is impossible to get ahold of somebody or to get somebody to call you back. I request to speak with the manager multiple times with no call back. They take forever to respond. Im talking about thousands of dollars too. I even set in comps to prove the vehicles, price and value. And they didn't accept or put in any of mine butt one. They made up excuses why they couldn't use them. I am canceling my insurance with them as soon as this is all wrapped up.
1
October 11, 2023

Dr_Polly_Heil-Mealey

Insurance claim denied

Love my insurance agent, but Safeco is denying my water claim on my RV that I have had insured with them for the last 5 years. An agent would not even come and look at the damage. I am beyond disappointed and believe that I have wasted money with this company
1
October 11, 2023

Dr_Polly_Heil-Mealey

They would not send an adjuster, just denied the claim.

So very dissappointed in this company. We have all of our vehicles insured with them, Our RV suffered water damage in the rain last week, and they are not covering trhe damage. They won't even send out an adjuster to look at the damage. Just denied the claim. I expect more from this company
1
September 23, 2023

Upset_customer_

Credit

They placed me in the credit bureau. The agent never explained this while going over the policy. Angry customers
1
August 21, 2023

Edona_

Roadside assistance /towing

Last night at 8pm my car battery died while driving on a major highway in Brooklyn. I called roadside assistance which took 4 plus hours to arrive. Upon arrival the guy was throwing my stuff all over the floor and rushing to find where the battery was located only to not help me and tell me to call a tow. I spent the next few hours on the phone with safeco back and forth begging for a tow as I was still stranded hours later. They lied to me every...
Last night at 8pm my car battery died while driving on a major highway in Brooklyn. I called roadside assistance which took 4 plus hours to arrive. Upon arrival the guy was throwing my stuff all over the floor and rushing to find where the battery was located only to not help me and tell me to call a tow. I spent the next few hours on the phone with safeco back and forth begging for a tow as I was still stranded hours later. They lied to me every hour that a row was coming and never did. Around 4am they called me and said sorry there are no trucks that can help u please call around 7-9am. I had to sleep in my car in the middle of a highway in nyc. I was left stranded for 14 hours before a tow truck came at 10am the following day. I called customer service asking to atleast be reimbursed for the tow truck which is the least they can do after all they put me through and they said no. I have had Allstate insurance and geico prior and was never treated like this or left out on the street for that many hours.
1
August 21, 2023

safecosuxballs

Safeco is Pathetic, strongly suggest using someone else

DO NOT get a policy with them - they cancel policies with no warning. This is a fraudulent company that will sell you a policy and cancel for no apparent reason a few months after selling it to you (just to get your money while they can and then turning around and cancelling the policy in hopes you want to renew at a higher price). They are manipulative in their sales approach and are solely interested in extracting as much money as they possib...
DO NOT get a policy with them - they cancel policies with no warning. This is a fraudulent company that will sell you a policy and cancel for no apparent reason a few months after selling it to you (just to get your money while they can and then turning around and cancelling the policy in hopes you want to renew at a higher price). They are manipulative in their sales approach and are solely interested in extracting as much money as they possibly can from their customers before cancelling their policy (with little warning, just 1 letter and no email communication whatsoever). Then, they make you call during inconvenient business hours to reach their "special team" who you never actually get to speak to. I strongly suggest looking elsewhere for insurance as they will manipulate you, lie to you and do everything in their power to steal as much money from you as possible.
1
July 12, 2023

Doug_O

POOR CLAIMS SERVICE/SLOW/LACK OF GOOD JUDGEMENT

The claims process is poor, and I believe creates larger claim liabilities due to how the process is handled and the general lack of good customer service. The Insurance company like many others are trying to create their own repair estimates and then forcing the service providers to capitulate and agree to a price less than the true repair cost will be. This process is done with the absence of any input or good communication with the insured...
The claims process is poor, and I believe creates larger claim liabilities due to how the process is handled and the general lack of good customer service. The Insurance company like many others are trying to create their own repair estimates and then forcing the service providers to capitulate and agree to a price less than the true repair cost will be. This process is done with the absence of any input or good communication with the insured. I had an accident that was not my fault. The other party admitted it was their fault. I wasn’t physically hurt but my airbags went off and I was tossed and shaken. I had no preference on whether the vehicle was totaled or repaired. The company started off wanting multiple pictures which I immediately provided. They then proceeded to ask me via email and texts twice a day for the next few days. I tried contacting them to ask if they needed additional information and got no response. After I got the nonsensical requests stopped, I took my vehicle to a repair shop that was certified for my vehicles make. After making an estimate, the shop thought the vehicle was likely a total loss. They sent the estimate to Safeco. The Safeco claims representative disallowed about 40% of the repairs and replaced all OEM parts with aftermarket noncertified parts. The vehicle was then deemed repairable. There was probably a week to 10 days of back and forth between the repair shop and Safeco negotiating the cheapest price to repair my vehicle. This made the repair take longer than it needed to and wasted my time creating problems that I worried about. I complained to which the senior representative said that “this is the way all the insurance companies handle claims”. They made it obvious that they did not care what I thought, and they were just going to do whatever they were going to do. When the repair was completed the final bill for repairs was at or over the threshold for totaling the vehicle. They spent an exorbitant amount of time just to have the claim come out to the same amount that it would have cost to total the vehicle. The process maximized wasting my time, extending the time it took to repair my vehicle and creating worry and concern on my part. I truly believe that I have PST from the claims process and poor customer service. In the past I’ve received communication from Insurance companies to find out if I’m happy with the repair and the claim result. I’ve not received any evaluation from the company to date. I believe that they only send evaluations to people who they know will give them a good review. That way they can control their ratings. The claims process is awful. I give the Safeco Claims process an IR as in "improvement required".
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