Safeco Insurance Company of Indiana: Customer Ratings & Reviews [2024]

Safeco Insurance Company of Indiana, a reputable provider, delivers a range of insurance solutions tailored to meet the diverse needs of residents across the state.

UPDATED: Jan 30, 2024Fact Checked

Zach Fagiano

Licensed Insurance Broker

Zach Fagiano has been in the insurance industry for over 10 years, specializing in property and casualty and risk management consulting. He started out specializing in small businesses and moved up to large commercial real estate risks. During that time, he acquired property & casualty, life & health, and surplus lines brokers licenses. He’s now the Senior Vice President overseeing globa...

Licensed Insurance Broker

Heidi Mertlich

Licensed Insurance Agent

Heidi works with top-rated life insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the ...

Licensed Insurance Agent

UPDATED: Jan 30, 2024

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Jan 30, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Jan 30, 2024Fact Checked
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Safeco Insurance Company of Indiana

Average monthly rate for good drivers:

$100

A.M. Best rating:

A

Complaint level:

Low

Pros

  • Comprehensive coverage options for auto, home, renters, condo, umbrella, and business insurance.
  • Competitive rates and discounts available, including safe driving, bundling policies, and more.
  • Strong reputation for quality coverage and excellent customer service.
  • A.M. Best rating of A, indicating financial strength and stability.
  • The option to work with local independent agents for personalized service.

Cons

  • Mixed customer reviews regarding claims processing and wait times.
  • Limited availability in some areas, as Safeco operates in specific states.
  • Some customers may find more competitive rates or additional coverage options with other insurance providers.

Final Verdict: Review of Safeco Insurance Company of Indiana

Safeco Insurance Company of Indiana is a reputable insurance provider that offers a wide range of products and services to customers throughout the state.

The company has a strong reputation for quality coverage and excellent customer service, with an A rating from A.M. Best. Customers can bundle policies to receive discounts and take advantage of various other cost-saving measures.

However, the company does have some cons, including mixed customer reviews regarding claims processing and wait times. Overall, Safeco Insurance Company of Indiana is a good choice for customers looking for a reliable and affordable insurance provider.

Introduction A. Overview of Safeco Insurance Company of Indiana B. Brief history of the company C. Importance of choosing the right insurance company Coverage Options A. Personal insurance coverage options
  • Auto insurance
  • Homeowners insurance
  • Renters insurance
  • Personal umbrella insurance B. Business insurance coverage options
  • Commercial auto insurance
  • General liability insurance
  • Property insurance
  • Workers' compensation insurance
Customer Service and Support A. Overview of Safeco's customer service philosophy B. Ways to contact Safeco customer service C. Availability of support options D. Response time for customer inquiries Discounts and Savings A. Overview of Safeco's discount programs B. Types of discounts available
  • Multi-policy discounts
  • Safe driver discounts
  • Home security discounts C. Savings opportunities for new customers
Financial Strength and Ratings A. Overview of Safeco's financial strength B. Industry ratings and rankings C. Customer satisfaction ratings Claims Process A. Overview of the Safeco claims process B. Types of claims that can be filed C. How to file a claim D. Speed and efficiency of the claims process Pros and Cons A. Advantages of Safeco Insurance Company of Indiana B. Disadvantages of Safeco Insurance Company of Indiana Conclusion A. Summary of Safeco Insurance Company of Indiana's strengths B. Final thoughts on the company C. Recommendation for potential customers.

What You Should Know About Safeco Insurance

Company Contact Information

Related Parent or Child Companies

  • Safeco Insurance is a subsidiary of Liberty Mutual Insurance.

Financial Ratings:

  • Safeco Insurance Company of Indiana has an A rating from A.M. Best.

Customer Service Ratings:

  • The company has a strong reputation for excellent customer service, with many positive reviews from customers.

Claims Information:

  • Safeco offers online claims filing and also has a 24/7 claims reporting hotline. The company also provides a claims satisfaction guarantee.

Company Apps:

  • Safeco offers a mobile app for both iOS and Android devices, allowing customers to access policy information, file claims, and more on-the-go.

Safeco Insurance Coverage Options

Safeco Insurance Company of Indiana offers a wide range of insurance products and coverage options to meet the needs of customers. These coverage options include:

  • Auto Insurance: Comprehensive and collision coverage, liability coverage, uninsured/underinsured motorist coverage, personal injury protection, rental car reimbursement, and roadside assistance.
  • Homeowners Insurance: Coverage for the structure of the home, personal property, liability protection, additional living expenses, and more.
  • Renters Insurance: Coverage for personal property, liability protection, additional living expenses, and more.
  • Condo Insurance: Coverage for the condo unit and personal property, liability protection, loss of use, and more.
  • Umbrella Insurance: Additional liability coverage that goes above and beyond the limits of other policies.
  • Business Insurance: Coverage for businesses of all sizes, including commercial auto insurance, general liability insurance, property insurance, and more.

These coverage options can be tailored to meet the specific needs of each customer, ensuring that they have the right level of protection for their individual situation. With a wide range of coverage options available, Safeco Insurance Company of Indiana is a reliable and comprehensive choice for insurance coverage.

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Safeco Insurance Rates Breakdown

Driver ProfileSafeco Insurance Company of IndianaNational Average
Clean Record$87$119
1+ Ticket$125$147
1+ Accident$156$173
DUI$230$209
Poor Credit$150$205

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver

Safeco Insurance Discounts Available

DiscountsSafeco Insurance Company of Indiana
Anti Theft16%
Good Student22%
Low Mileage17%
Paperless9%
Safe Driver27%
Senior Driver16%

Safeco Insurance Company of Indiana offers a variety of discounts to customers, helping them save money on their insurance premiums. These discounts include:

  • Bundling Discount: Customers can save money by bundling multiple policies, such as auto and home insurance.
  • Safe Driver Discount: Customers with a good driving record may be eligible for a discount.
  • Safety Equipment Discount: Customers with safety features on their vehicles, such as anti-lock brakes or airbags, may be eligible for a discount.
  • Home Safety Discount: Customers with safety features in their homes, such as smoke detectors or a security system, may be eligible for a discount.
  • Low Mileage Discount: Customers who drive less than a certain number of miles per year may be eligible for a discount.
  • Teen Driver Discount: Customers with a teenage driver on their policy may be eligible for a discount if the driver maintains good grades or completes a driver training course.

These discounts can add up to significant savings for customers, making Safeco Insurance Company of Indiana an attractive option for those looking for affordable insurance coverage.

How Safeco Insurance Ranks Among Providers

Safeco Insurance Company of Indiana operates in a highly competitive market, and there are several other insurance companies that offer similar products and services. Some of the company’s main competitors include:

  • State Farm: One of the largest insurance providers in the United States, State Farm offers a wide range of insurance products, including auto, home, and life insurance.
  • Allstate: Another major player in the insurance industry, Allstate offers auto, home, and life insurance, as well as other products such as renters insurance and roadside assistance.
  • Nationwide: With a range of insurance products for individuals and businesses, Nationwide is another top competitor in the insurance market. The company offers auto, home, and life insurance, as well as specialty insurance products such as pet insurance.
  • Progressive: Known for its focus on technology and innovation, Progressive offers auto, home, and commercial insurance products, as well as a unique usage-based auto insurance program called Snapshot.

These companies all have significant brand recognition and large customer bases, making them formidable competitors in the insurance market. Safeco Insurance Company of Indiana competes with these companies by offering a strong focus on customer service, competitive pricing, and a wide range of coverage options to meet the needs of customers.

Frequently Asked Questions

How can I get a quote for insurance from Safeco?

You can get a quote online or by contacting a local independent agent. You’ll need to provide information about the type of coverage you need, your driving record (if you’re getting auto insurance), and other relevant information.

Does Safeco offer any discounts on insurance?

Yes, Safeco offers a range of discounts on insurance policies. These may include discounts for safe driving, bundling policies, paying your premium in full, and more. Talk to your agent to see what discounts you may qualify for.

What types of insurance does Safeco offer?

Safeco offers a range of insurance products, including auto, home, renters, condo, umbrella, and business insurance.

What should I do if I need to file a claim with Safeco?

If you need to file a claim, you can do so online, over the phone, or through your local independent agent. Make sure you have all relevant information, such as photos or police reports, and be prepared to provide details about the incident.

How can I contact Safeco customer service?

You can contact Safeco customer service by phone, email, or through the online chat feature on their website. You can also find contact information for your local independent agent on their website.

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Zach Fagiano

Licensed Insurance Broker

Zach Fagiano has been in the insurance industry for over 10 years, specializing in property and casualty and risk management consulting. He started out specializing in small businesses and moved up to large commercial real estate risks. During that time, he acquired property & casualty, life & health, and surplus lines brokers licenses. He’s now the Senior Vice President overseeing globa...

Licensed Insurance Broker

Heidi Mertlich

Licensed Insurance Agent

Heidi works with top-rated life insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the ...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Safeco Insurance

3.94 (1,164 reviews)
1
December 31, 2023

Tracey_

Bad Company run

This company is scammers and lies they took collision and collateral off my vehicle without my knowledge
1
October 30, 2023

06Maraya09_

Wouldn't use them

I have been a customer of safeco/ liberty mutual for many many years. I am appalled at the treatment I am receiving from them, they are trying to screw me over. Already dealing with being in an accident, and then your car being a total loss is hard enough. But for them to then try and screw me over with giving me way less than they should is sickening. When I pay for very good insurance, I'm not on the cheapest policy. They aren't not even giving...
I have been a customer of safeco/ liberty mutual for many many years. I am appalled at the treatment I am receiving from them, they are trying to screw me over. Already dealing with being in an accident, and then your car being a total loss is hard enough. But for them to then try and screw me over with giving me way less than they should is sickening. When I pay for very good insurance, I'm not on the cheapest policy. They aren't not even giving me enough to repurchase the same vehicle. This is not because I'm top heavy on my loan either. They're automated system hangs up on you. It is impossible to get ahold of somebody or to get somebody to call you back. I request to speak with the manager multiple times with no call back. They take forever to respond. Im talking about thousands of dollars too. I even set in comps to prove the vehicles, price and value. And they didn't accept or put in any of mine butt one. They made up excuses why they couldn't use them. I am canceling my insurance with them as soon as this is all wrapped up.
1
October 11, 2023

Dr_Polly_Heil-Mealey

Insurance claim denied

Love my insurance agent, but Safeco is denying my water claim on my RV that I have had insured with them for the last 5 years. An agent would not even come and look at the damage. I am beyond disappointed and believe that I have wasted money with this company
1
October 11, 2023

Dr_Polly_Heil-Mealey

They would not send an adjuster, just denied the claim.

So very dissappointed in this company. We have all of our vehicles insured with them, Our RV suffered water damage in the rain last week, and they are not covering trhe damage. They won't even send out an adjuster to look at the damage. Just denied the claim. I expect more from this company
1
September 23, 2023

Upset_customer_

Credit

They placed me in the credit bureau. The agent never explained this while going over the policy. Angry customers
1
August 21, 2023

Edona_

Roadside assistance /towing

Last night at 8pm my car battery died while driving on a major highway in Brooklyn. I called roadside assistance which took 4 plus hours to arrive. Upon arrival the guy was throwing my stuff all over the floor and rushing to find where the battery was located only to not help me and tell me to call a tow. I spent the next few hours on the phone with safeco back and forth begging for a tow as I was still stranded hours later. They lied to me every...
Last night at 8pm my car battery died while driving on a major highway in Brooklyn. I called roadside assistance which took 4 plus hours to arrive. Upon arrival the guy was throwing my stuff all over the floor and rushing to find where the battery was located only to not help me and tell me to call a tow. I spent the next few hours on the phone with safeco back and forth begging for a tow as I was still stranded hours later. They lied to me every hour that a row was coming and never did. Around 4am they called me and said sorry there are no trucks that can help u please call around 7-9am. I had to sleep in my car in the middle of a highway in nyc. I was left stranded for 14 hours before a tow truck came at 10am the following day. I called customer service asking to atleast be reimbursed for the tow truck which is the least they can do after all they put me through and they said no. I have had Allstate insurance and geico prior and was never treated like this or left out on the street for that many hours.
1
August 21, 2023

safecosuxballs

Safeco is Pathetic, strongly suggest using someone else

DO NOT get a policy with them - they cancel policies with no warning. This is a fraudulent company that will sell you a policy and cancel for no apparent reason a few months after selling it to you (just to get your money while they can and then turning around and cancelling the policy in hopes you want to renew at a higher price). They are manipulative in their sales approach and are solely interested in extracting as much money as they possib...
DO NOT get a policy with them - they cancel policies with no warning. This is a fraudulent company that will sell you a policy and cancel for no apparent reason a few months after selling it to you (just to get your money while they can and then turning around and cancelling the policy in hopes you want to renew at a higher price). They are manipulative in their sales approach and are solely interested in extracting as much money as they possibly can from their customers before cancelling their policy (with little warning, just 1 letter and no email communication whatsoever). Then, they make you call during inconvenient business hours to reach their "special team" who you never actually get to speak to. I strongly suggest looking elsewhere for insurance as they will manipulate you, lie to you and do everything in their power to steal as much money from you as possible.
1
July 12, 2023

Doug_O

POOR CLAIMS SERVICE/SLOW/LACK OF GOOD JUDGEMENT

The claims process is poor, and I believe creates larger claim liabilities due to how the process is handled and the general lack of good customer service. The Insurance company like many others are trying to create their own repair estimates and then forcing the service providers to capitulate and agree to a price less than the true repair cost will be. This process is done with the absence of any input or good communication with the insured...
The claims process is poor, and I believe creates larger claim liabilities due to how the process is handled and the general lack of good customer service. The Insurance company like many others are trying to create their own repair estimates and then forcing the service providers to capitulate and agree to a price less than the true repair cost will be. This process is done with the absence of any input or good communication with the insured. I had an accident that was not my fault. The other party admitted it was their fault. I wasn’t physically hurt but my airbags went off and I was tossed and shaken. I had no preference on whether the vehicle was totaled or repaired. The company started off wanting multiple pictures which I immediately provided. They then proceeded to ask me via email and texts twice a day for the next few days. I tried contacting them to ask if they needed additional information and got no response. After I got the nonsensical requests stopped, I took my vehicle to a repair shop that was certified for my vehicles make. After making an estimate, the shop thought the vehicle was likely a total loss. They sent the estimate to Safeco. The Safeco claims representative disallowed about 40% of the repairs and replaced all OEM parts with aftermarket noncertified parts. The vehicle was then deemed repairable. There was probably a week to 10 days of back and forth between the repair shop and Safeco negotiating the cheapest price to repair my vehicle. This made the repair take longer than it needed to and wasted my time creating problems that I worried about. I complained to which the senior representative said that “this is the way all the insurance companies handle claims”. They made it obvious that they did not care what I thought, and they were just going to do whatever they were going to do. When the repair was completed the final bill for repairs was at or over the threshold for totaling the vehicle. They spent an exorbitant amount of time just to have the claim come out to the same amount that it would have cost to total the vehicle. The process maximized wasting my time, extending the time it took to repair my vehicle and creating worry and concern on my part. I truly believe that I have PST from the claims process and poor customer service. In the past I’ve received communication from Insurance companies to find out if I’m happy with the repair and the claim result. I’ve not received any evaluation from the company to date. I believe that they only send evaluations to people who they know will give them a good review. That way they can control their ratings. The claims process is awful. I give the Safeco Claims process an IR as in "improvement required".
4
April 7, 2023

unhappy_customer_86

Good company to work with

had some collision issue but safeco helped and problem resolved in a timely manner. thank you all. Although car shop was not cooperating , insurance made it work out .
1
March 16, 2023

Tanderson3

Unhappy Customer of 5 years

I am very unhappy with my recent experience from Safeco. I worked with [REDACTED NAME] [REDACTED NAME] & Laushonda [REDACTED NAME] who were both unresponsive and rude. I was called the wrong name multiple times and had to reach out to them for updates. I left 3 VM with no call backs & emails unanswered. I have also requested a sup call and they also have not called me back. On one phone I was advised the short comings of the auto body shop is not...
I am very unhappy with my recent experience from Safeco. I worked with [REDACTED NAME] [REDACTED NAME] & Laushonda [REDACTED NAME] who were both unresponsive and rude. I was called the wrong name multiple times and had to reach out to them for updates. I left 3 VM with no call backs & emails unanswered. I have also requested a sup call and they also have not called me back. On one phone I was advised the short comings of the auto body shop is not there issue…..as someone who was just in a hit and run accident that was very inconsiderate as this isn’t a issue I wanted either. I have been working on this insurance claim since Feb 4 and still do not have my car and trying to have someone contact me.
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