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Safeco Insurance Company of Indiana: Customer Ratings & Reviews [2023]

"Experience Peace of Mind with Safeco Insurance Company of Indiana: Comprehensive Coverage, Competitive Rates, and Outstanding Customer Service for Your Auto, Home, Renters, and Business Insurance Needs."

UPDATED: Apr 23, 2023

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Apr 23, 2023Fact Checked

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Written by:

Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Full Bio →
Written by Laura D. Adams

Insurance & Finance Analyst

Reviewed by:

Daniel Walker

Licensed Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Full Bio →
Reviewed by Daniel Walker

Licensed Insurance Agent

UPDATED: Apr 23, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Apr 23, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

On This Page

UPDATED: Apr 23, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Apr 23, 2023Fact Checked
4.0
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Safeco Insurance Company of Indiana

Average monthly rate for good drivers:

$71

A.M. Best rating:

A

Complaint level:

Low

Pros

  • Comprehensive coverage options for auto, home, renters, and umbrella insurance
  • Competitive rates and discounts available
  • Responsive customer service with online and mobile app policy management
  • Positive customer reviews for claims handling and customer service

Cons

  • Mixed customer reviews regarding claims processing and wait times.

The Bottom Line

Safeco Insurance Company of Indiana is a reputable insurance provider that offers a wide range of products and services to customers throughout the state. The company has a strong reputation for quality coverage and excellent customer service, with an A rating from A.M. Best. Customers can bundle policies to receive discounts and take advantage of various other cost-saving measures. However, the company does have some cons, including mixed customer reviews regarding claims processing and wait times. Overall, Safeco Insurance Company of Indiana is a good choice for customers looking for a reliable and affordable insurance provider.

Introduction A. Overview of Safeco Insurance Company of Indiana B. Brief history of the company C. Importance of choosing the right insurance company

Coverage Options A. Personal insurance coverage options

  • Auto insurance
  • Homeowners insurance
  • Renters insurance
  • Personal umbrella insurance B. Business insurance coverage options
  • Commercial auto insurance
  • General liability insurance
  • Property insurance
  • Workers’ compensation insurance

Customer Service and Support A. Overview of Safeco’s customer service philosophy B. Ways to contact Safeco customer service C. Availability of support options D. Response time for customer inquiries

Discounts and Savings A. Overview of Safeco’s discount programs B. Types of discounts available

  • Multi-policy discounts
  • Safe driver discounts
  • Home security discounts C. Savings opportunities for new customers

Financial Strength and Ratings A. Overview of Safeco’s financial strength B. Industry ratings and rankings C. Customer satisfaction ratings

Claims Process A. Overview of the Safeco claims process B. Types of claims that can be filed C. How to file a claim D. Speed and efficiency of the claims process

Pros and Cons A. Advantages of Safeco Insurance Company of Indiana B. Disadvantages of Safeco Insurance Company of Indiana

Conclusion A. Summary of Safeco Insurance Company of Indiana’s strengths B. Final thoughts on the company C. Recommendation for potential customers.

Is Safeco Insurance a Good Choice?

Company Contact Information:

Related Parent or Child Companies:

  • Safeco Insurance is a subsidiary of Liberty Mutual Insurance.

Financial Ratings:

  • Safeco Insurance Company of Indiana has an A rating from A.M. Best.

Customer Service Ratings:

  • The company has a strong reputation for excellent customer service, with many positive reviews from customers.

Claims Information:

  • Safeco offers online claims filing and also has a 24/7 claims reporting hotline. The company also provides a claims satisfaction guarantee.

Company Apps:

  • Safeco offers a mobile app for both iOS and Android devices, allowing customers to access policy information, file claims, and more on-the-go.
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Safeco Insurance Discounts Available

Safeco Insurance Company of Indiana offers a variety of discounts to customers, helping them save money on their insurance premiums. These discounts include:

  • Bundling Discount: Customers can save money by bundling multiple policies, such as auto and home insurance.
  • Safe Driver Discount: Customers with a good driving record may be eligible for a discount.
  • Safety Equipment Discount: Customers with safety features on their vehicles, such as anti-lock brakes or airbags, may be eligible for a discount.
  • Home Safety Discount: Customers with safety features in their homes, such as smoke detectors or a security system, may be eligible for a discount.
  • Low Mileage Discount: Customers who drive less than a certain number of miles per year may be eligible for a discount.
  • Teen Driver Discount: Customers with a teenage driver on their policy may be eligible for a discount if the driver maintains good grades or completes a driver training course.

These discounts can add up to significant savings for customers, making Safeco Insurance Company of Indiana an attractive option for those looking for affordable insurance coverage.

Safeco Insurance Coverage Options

Safeco Insurance Company of Indiana offers a wide range of insurance products and coverage options to meet the needs of customers. These coverage options include:

  • Auto Insurance: Comprehensive and collision coverage, liability coverage, uninsured/underinsured motorist coverage, personal injury protection, rental car reimbursement, and roadside assistance.
  • Homeowners Insurance: Coverage for the structure of the home, personal property, liability protection, additional living expenses, and more.
  • Renters Insurance: Coverage for personal property, liability protection, additional living expenses, and more.
  • Condo Insurance: Coverage for the condo unit and personal property, liability protection, loss of use, and more.
  • Umbrella Insurance: Additional liability coverage that goes above and beyond the limits of other policies.
  • Business Insurance: Coverage for businesses of all sizes, including commercial auto insurance, general liability insurance, property insurance, and more.

These coverage options can be tailored to meet the specific needs of each customer, ensuring that they have the right level of protection for their individual situation. With a wide range of coverage options available, Safeco Insurance Company of Indiana is a reliable and comprehensive choice for insurance coverage.

Safeco Insurance vs. Competitors

Safeco Insurance Company of Indiana operates in a highly competitive market, and there are several other insurance companies that offer similar products and services. Some of the company’s main competitors include:

  • State Farm: One of the largest insurance providers in the United States, State Farm offers a wide range of insurance products, including auto, home, and life insurance.
  • Allstate: Another major player in the insurance industry, Allstate offers auto, home, and life insurance, as well as other products such as renters insurance and roadside assistance.
  • Nationwide: With a range of insurance products for individuals and businesses, Nationwide is another top competitor in the insurance market. The company offers auto, home, and life insurance, as well as specialty insurance products such as pet insurance.
  • Progressive: Known for its focus on technology and innovation, Progressive offers auto, home, and commercial insurance products, as well as a unique usage-based auto insurance program called Snapshot.

These companies all have significant brand recognition and large customer bases, making them formidable competitors in the insurance market. Safeco Insurance Company of Indiana competes with these companies by offering a strong focus on customer service, competitive pricing, and a wide range of coverage options to meet the needs of customers.

Frequently Asked Questions

How can I get a quote for insurance from Safeco?

You can get a quote online or by contacting a local independent agent. You’ll need to provide information about the type of coverage you need, your driving record (if you’re getting auto insurance), and other relevant information.

Does Safeco offer any discounts on insurance?

Yes, Safeco offers a range of discounts on insurance policies. These may include discounts for safe driving, bundling policies, paying your premium in full, and more. Talk to your agent to see what discounts you may qualify for.

What types of insurance does Safeco offer?

Safeco offers a range of insurance products, including auto, home, renters, condo, umbrella, and business insurance.

What should I do if I need to file a claim with Safeco?

If you need to file a claim, you can do so online, over the phone, or through your local independent agent. Make sure you have all relevant information, such as photos or police reports, and be prepared to provide details about the incident.

How can I contact Safeco customer service?

You can contact Safeco customer service by phone, email, or through the online chat feature on their website. You can also find contact information for your local independent agent on their website.

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Written by:

Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Full Bio →
Written by Laura D. Adams

Insurance & Finance Analyst

Reviewed by:

Daniel Walker

Licensed Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Full Bio →
Reviewed by Daniel Walker

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Safeco Insurance

3.98 (1,148 reviews)
4
April 7, 2023

unhappy_customer_86

Good company to work with

had some collision issue but safeco helped and problem resolved in a timely manner. thank you all. Although car shop was not cooperating , insurance made it work out .
1
March 16, 2023

Tanderson3

Unhappy Customer of 5 years

I am very unhappy with my recent experience from Safeco. I worked with [REDACTED NAME] [REDACTED NAME] & Laushonda [REDACTED NAME] who were both unresponsive and rude. I was called the wrong name multiple times and had to reach out to them for updates. I left 3 VM with no call backs & emails unanswered. I have also requested a sup call and they also have not called me back. On one phone I was advised the short comings of the auto body shop is not...
I am very unhappy with my recent experience from Safeco. I worked with [REDACTED NAME] [REDACTED NAME] & Laushonda [REDACTED NAME] who were both unresponsive and rude. I was called the wrong name multiple times and had to reach out to them for updates. I left 3 VM with no call backs & emails unanswered. I have also requested a sup call and they also have not called me back. On one phone I was advised the short comings of the auto body shop is not there issue…..as someone who was just in a hit and run accident that was very inconsiderate as this isn’t a issue I wanted either. I have been working on this insurance claim since Feb 4 and still do not have my car and trying to have someone contact me.
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1
November 26, 2022

NatQueenCole

Canceled policy without notice

They have canceled my policy twice now for returned payments. The first one was a bank error. Over draft should've pulled funds from our savings but didn't. 2nd one was after switching credit unions. I received no phone call, text, email or letter about the payment until they canceled. I've been driving with no insurance for a week & didn't even know it!? We definitely would have switched our auto pay account to the new bank right away had we kno...
They have canceled my policy twice now for returned payments. The first one was a bank error. Over draft should've pulled funds from our savings but didn't. 2nd one was after switching credit unions. I received no phone call, text, email or letter about the payment until they canceled. I've been driving with no insurance for a week & didn't even know it!? We definitely would have switched our auto pay account to the new bank right away had we known! Wepay every 6 months so it wasn't caught with the rest of our accounts rights away. We only chose this company because a quote bundled it well with our home policy.
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1
November 14, 2022

araeyoung

HORRIBLE company, zero stars

We decided to go with this company because at the time it was the cheapest. We liked them up until we were in an accident where another driver was driving in the wrong lane and hit us head-on. This company is absolute garbage! No one ever answers the phone, we had documents lost which we had to re-sign, and it took months for us to get our money from the accident. And now when I am trying to add another vehicle to our policy, I can't get through ...
We decided to go with this company because at the time it was the cheapest. We liked them up until we were in an accident where another driver was driving in the wrong lane and hit us head-on. This company is absolute garbage! No one ever answers the phone, we had documents lost which we had to re-sign, and it took months for us to get our money from the accident. And now when I am trying to add another vehicle to our policy, I can't get through to anyone. They are SO frustrating to deal with, DO NOT work with this agency.
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1
October 13, 2022

shirleystonejones

RUN

If you want to pay a good price for insurance, Safeco is it. If you want them to pay for an accident, Safeco IS NOT IT. I canceled my insurance last February on our snowmobile and added the new one. Then in April, I found out the new one was never added, and I was still paying for the old one. So if we would have gotten into an accident during snowmobiling, we would not have been covered. I never got reimbursed. I complained many times about not ...
If you want to pay a good price for insurance, Safeco is it. If you want them to pay for an accident, Safeco IS NOT IT. I canceled my insurance last February on our snowmobile and added the new one. Then in April, I found out the new one was never added, and I was still paying for the old one. So if we would have gotten into an accident during snowmobiling, we would not have been covered. I never got reimbursed. I complained many times about not honoring their mistake. I was in a car accident in February. I called my agent. He said he would put in the order. I got the quotes he said to get from 2 shops and sent them to him. In May, I had not heard back from him, so I called, and he stated he had forgotten. In April, I called him again he said he would do it right then. I said I've been losing money since February because I can't drive to work. His exact words were, "ok, let's get your car in, get it fixed, and get you on the road." So I did. I got it in a shop, got it fixed, and sent him the bill. It was denied. I went to corporate, and they did not honor what the agent told me to do, and now I have a huge bill. I called my agent to have a vehicle added because I was going to take it on a 7-hour drive. He did not do it, so I drove it on the interstate, and if I would have been in an accident or gotten pulled over, I would have gotten into so much trouble. I called corporate, and they honored nothing. But I got insurance at a good cost with lots of coverage but no company honor to pay. I'm in the process now of hiring an attorney to sue them, and he says I have a solid case. I gave them many chances to make their many mistakes right, but they refused. They finally canceled the old snowmobile, and I guess that makes it right in their eyes, but it doesn't. I paid my bill every month for a service I may or may not have needed, and when I did, they screwed me over. This has been almost a year, and that is long enough to hope they would do the right thing with me.
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5
September 21, 2022

RioRobin

Safeco is awesome!!

We unfortunately had to file our first claim this week. After many years of paying insurance, we were a bit apprehensive as this was the cheapest insurance we could find. Several times other companies have tried to steal us, but rates dont come close to safeco. [REDACTED NAME] [REDACTED NAME] was our claim manager, and I cannot say enough great things about her, but will try: She was very patient and answered all our questions in a clear to und...
We unfortunately had to file our first claim this week. After many years of paying insurance, we were a bit apprehensive as this was the cheapest insurance we could find. Several times other companies have tried to steal us, but rates dont come close to safeco. [REDACTED NAME] [REDACTED NAME] was our claim manager, and I cannot say enough great things about her, but will try: She was very patient and answered all our questions in a clear to understand way!! She showed sincere sympathy for our situation, and worked hard to get our claim handled in less than 2 days! We hope you realize, She is one of your companies greatest assets! Thank you [REDACTED NAME] and everyone at safeco for taking care of your customers!! Robin & Mark [REDACTED NAME]
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2
September 16, 2022

Ado86

Loss of savings if using RightTrack

It seems to be an okay insurance Company but there RightTrack Savings Program penalizes you if you happen to either leave for or head home from work in between the hours of midnight and 4:00 a.m. penalty seems to be $30 of loss in savings every time you have to drive during those hours until you reach a $0 savings which I think is ridiculous
1
September 14, 2022

Jrosec18_gmail_com

[REDACTED NAME] and her team of crooks!!!

We have been loyal customers for years and just attempted to file our first claim. No one replies in a timely manner. They do not answer the phone and will refuse to pay any claim. [REDACTED NAME] had the worst attitude and basically treated me as if I was a liar. Then she sends a letter dated 9/8 which was received 9/13 overnighted on the package that we have to comply with her unreasonable request by 9/15 or they will deny the claim. Last 6 mo...
We have been loyal customers for years and just attempted to file our first claim. No one replies in a timely manner. They do not answer the phone and will refuse to pay any claim. [REDACTED NAME] had the worst attitude and basically treated me as if I was a liar. Then she sends a letter dated 9/8 which was received 9/13 overnighted on the package that we have to comply with her unreasonable request by 9/15 or they will deny the claim. Last 6 months of bank statements, auto loan bill showing amount, name on the bill, and account number, proof we were where we said we were from 9/1-9/3, my wife’s drivers license, phone records of our call logs from 9/1-9/8. This is completely absurd. I have never been through this with any business or insurance company. We leave messages to no avail and still get nowhere. This company is full of crooks who are pros at it. The only thing you get when you pay for this insurance is proof you have insurance. Don’t ever file a claim because they will do everything on their power to deny it.
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1
September 1, 2022

TwTJenn

Horrible customer service!

I was in a car accident last week. The company representative kept calling telling me I had to get my things out of the car and I needed to release the vehicle to them so they can move it to their facility immediately. When I did, it took the insurance company a week to move the car, and perform their valuation. Now, they don't want to pay me the valuation of the car! And they haven't paid the finance company yet either! This insurance company is...
I was in a car accident last week. The company representative kept calling telling me I had to get my things out of the car and I needed to release the vehicle to them so they can move it to their facility immediately. When I did, it took the insurance company a week to move the car, and perform their valuation. Now, they don't want to pay me the valuation of the car! And they haven't paid the finance company yet either! This insurance company is a bunch of thieves. The only way the agents communicate with you is via email as well. No personal customer service. I definitely do not recommend them at all.
Read More
1
August 11, 2022

Angry_customer

Safeco's going to kill us

Late winner of 2021 in the middle of the night on a desolate road with no shoulders we experienced a flat tire. We had to pull into a ditch and required roadside assistance from Safeco insurance. After sitting for 5 hours and no tow truck I know answers from Safeco insurance we had to call 911 because diabetes untreated is deadly and we needed to get some insulin for my husband. If it wasn't for the police officer a tow truck would not have come....
Late winner of 2021 in the middle of the night on a desolate road with no shoulders we experienced a flat tire. We had to pull into a ditch and required roadside assistance from Safeco insurance. After sitting for 5 hours and no tow truck I know answers from Safeco insurance we had to call 911 because diabetes untreated is deadly and we needed to get some insulin for my husband. If it wasn't for the police officer a tow truck would not have come. The tow truck only arrived thank you to the Idaho State patrol. It is August 11th 2022 and we are requiring road assistance again. After 3 hours of waiting I was able to get a ride back into town while my husband stayed out on the side of the highway with no shade in 100° weather waiting on Safeco to get a tow truck. They kept insisting we use their hyperlinks when there was no internet service where we were broke down at. my husband is still on the side of the road I have since called Safeco to figure out what can be done and their solution was to either again have the police handle it for them or to simply abandon our vehicle on the side of the road. I did ask Safeco insurance if I could file a formal complaint and was refused. After speaking with about 10 different staff members all I got was asinine explanations of policies and procedures that did not apply to the situation at hand. Talk about some salt on the want. We've held this policy for over 10 years you think of business would appreciate their customers a lot better. Putting people's lives in danger because you want to follow a script should be against the law. Shame on you Safeco insurance how dare you put people's lives in danger
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