Selective Insurance Company of America

I was hit by a policy holder of this company who then took off. Thankfully there were witnesses who got his information and the police were able to track him down. They have done NOTHING to make the claim process easy. My car is 3 months old and they want me to use a cut rate body shop in their network (average rating is 2.8 stars) and will not cover anything above that price. I am not taking a new Lexus to their awful places. As a result they will not move forward with the claim. I have left four messages for the adjuster, no response. I call Selective and they tell me I must work with her. She also tried to imply that this was somehow my fault. My car was PARKED and I was nowhere near it when their customer hit it. 2 witnesses, police report, had to be found by police and e received two citations. So, basically, hit and run, damage to my car and their insurance company blames me and will not cover the claim? Pretty shady

Selective Insurance is the worst company ever, with terrible customer service. I have had an auto policy with them for a year and made a one-time (yearly) payment. Well, at renewal time, I wanted the payments to be changed to monthly automatic withdrawal from checking......one would think it would be easy but it was a living nightmare. They had $689 taken out of my checking account before I even had a chance to get it changed to monthly ($71 per month)......this became a nightmare, as the $689 was to be used to pay for part of my new deck I was having built!!! I have contacted both the agent and company, got no satisfaction....supposedly I was to get a refund within 3 to 5 days....it's now been 18 days...nothing....I finally got angry, and e-mailed my agent and told him to cancel this lousy insurance with the stupid company and that I will be contacting my lawyer tomorrow to sue them for the refund owed me. This is the worst company ever......I also had home owners and again, something similar.....I am so done with Selective Insurance......wish they'd go out of business so nobody else would have to go through this nightmare.

Selective insurance is a horrible company. I had to file a claim against one of their insured for negligence. They fought tooth and nail not to pay me. Rubber stamp denied my claim, agent EXTREMELY RUDE, and nothing you said or did mattered. Well my insurance company did the legwork and pursued Selective. These [REDACTED WORD] lost in arbitration and are now on the hook to reimburse my claim 100%. Just wish they were assessed some sort of Penalty for their idiocy. Can't say how it is to be one of their members, but I can speak for being on the other end trying to collect. And the whole experience was a pain in the butt.

I just signed up with Selective for both my auto and home insurance when I bought each in August / September. While the auto policy was priced competitively on a standalone basis, it was by far the best / cheapest when combined with home insurance. I have not had to make a claim yet, but when I had questions through the process, they were quick to answer and very helpful. It was very easy to sign up, with no red tape / hassle. Overall, I definitely recommend Selective, especially if you can combine home and auto insurance.