State Farm County Mutual Insurance Company of Texas: Customer Ratings & Reviews [2023]

I had an accident a while back and they got my car fixed at a location THEY recommended. I had it fixed (according to the location) and I left just fine. Exactly one year later I’m starting to have issues with my car and after a few discoveries, I knew it stemmed from that accident. I called State Farm and they had me take it to get looked at and go from there. I took it to a collision center and waited for my car to get looked at. It has been a mess from there and I had no car for about a month! In that month it was full of no communication from their end, and no responsibility and accountability over something I was 100% sure stemmed from that accident, seeing as my car was perfectly fine before. I have received mostly bad customer service from workers there who spoke to me with little patience, condescending tones and if I was a disturbance, as if I haven’t been a loyal customer for YEARS. Everyone who was helping me with this case outside of the state farm team has been super helpful and patient because they understand how much of a stress this can be to someone. In the end I had two different people come out to estimate my car, the second time me being there to help them understand what they need to be looking at. The estimator the second time even saw defects the previous people who fixed my car had done. I’m the end, they still didn’t believe it was from this, but instead because this was originally a salvage vehicle so it MUST be from that. Ignoring the fact that my car was perfectly fine beforehand and had no issues with ANYTHING, including getting it aligned. Distraught, I had to drive an unsafe vehicle for a week, clutching at the wheel and hoping I can make it to and from my destinations, until I had a body shop guy look at my car and see what was going on. I took it today and he said, just as I imagined, the entire issue was from the side where (shock!) the accident occurred! The left side was fine. As soon as I fix the right side, my car should be fine. The previous people who had my car literally destroyed my vehicle and even caused me to have a what could have been deadly accident where my tire split, and State Farm simply backed them up (not to mention that place closed so that shows how “reputable” they were) instead of supporting a loyal customer for years. We pay hundreds to insurance companies a month and the rare times we need them to use the money we give them, they treat us like crap and take no responsibility for taking us to a place that don’t fix my car and almost had me killed. I’m not even typing out all the small details on this issue and look how long this review had to be! Truly I may just switch insurances because this has been such a horrible experience and I hope the next place actually cares about their customers. “Like a good neighbor, State Farm is there”? Lmao if they were my “good neighbors”, I’d close my blinds and ignore them if they rang my doorbell to come over…

Here in Maryland, State Farm has a lion's share of car insurance. Everywhere you look, there an agent. I used to have a policy with them, but changed to a competitor when they their rates. Long story short, my wife was involved in an auto accident with their client who changed lanes, drove into my wife's leading to a collision with damage to my wife's front bumper. State Farm kept stringing me on for two weeks and eventually refused to pay for damages. Every time I called, a representative was giving me a different story. The company sucks.

State Farm property department is horrendous. They take pleasure rejecting legitimate claims. We are customer for almost 20 years. In a recent accident, my car needs transmission replacement. Instead of helping me to figure out a way to reduce costs, [REDACTED NAME], a representative in their Property department kept reading their standard clauses in front of her to me like a 10 year old student reciting a textbook. When asking to talk to her manager, she rejected my request right away. Instead, she called back later and said she did talk to the manager and rejected the claim of covering my transmission and happily send a rejection letter to me. It sounds like she wi take some credits for rejecting a legitimate claim on her resume.

I had just lost my mom my dad is in and out of ICU my daughter has special needs and I have lupus. I spoke with this lady named [REDACTED NAME] and she Was absolutely phenomenal she was kind understanding and empathetic and did her job with a level of professionalism that I haven’t seen in a long time. I am also a domestic violence survivor and the shop we selected was rude and very aggressive towards me I didn’t even feel comfortable checking on my car and she understood how I was feeling reassured me that she would do her very best and she did! I was so upset but [REDACTED NAME] turned everything around and I’m so grateful that God sent me to her! She was so sympathetic and genuine that it literally changed my whole day and perspective!! Thanks for going BEYOND your job!!! somebody PAY her!!! She DESERVES a RAISE!!

Check your policy carefully. My experience has been that they don’t return emails, didn’t set up my auto policy as agreed on several things such as the payment schedule and deductibles. [REDACTED NAME]’s care of my policy requests was the worst. Super curt in response to a routine emailed policy change and to make matters worse never followed up. Now that I really think about it I’m not even sure how I ended up with this particular location. Somewhere along the way SF did an agent switch without informing me 🤷‍♀️ Lastly as far as banking? Jurassic Park!What a hassle !!! It’s literally been decades since I got a check in the mail!! $5.95 🥹

Long story short, I had been a loyal State Farm customer for about 30 years. They recently started giving me a hard time because I like to buy different cars, as I'm an auto enthusiast. I recently rented a vehicle for a family trip and had a minor not-at-fault accident. My agent flat refused to take the claim, first alleging that I HAD TO file with the other insurance company. I declined, and she then told me I had to report the claim online. I tried to do that, but was told I couldn't because it was a rental car. I had to call a 800 number. I did so and was told the process takes 20 minutes and the hold time was 25 minutes. I called my agent back and she again refused to help. Needless to say, I have moved to a different carrier as of a few days ago. I am in the same line of work as State Farm, and have been for 25 years. I am deeply familiar with the auto insurance world and the claims process. This level of service is utterly unacceptable and I would NEVER allow such things to occur with my employer. State Farm, you spend an untold fortune advertising your service on all forms of media. However, your actions don't back up your claims (pun intended). I have also interviewed literally dozens of your staff over the years, if not hundreds, and all say the same thing. A poor place to work. You have a lot of work to do, State Farm.

Back in Jan 2020 (CLMS - 2004G091k) someone from State Farm hit me from behind while driving to work. From the start they claims guy attempted not to fully repair my vehicle claiming all damages were not from the accident. He reviewed the accident site on Google Maps. My car had never been hit or damaged until that day. Fast forward to COVID shut down March 15, 2020 and then being diagnosed with cancer which caused me to stop treatment for neck and back pain from the accident and stay safe at home. I later found a doctor who would treated me for the pain in August 2020. I received his bill which he attempted to turn into the claims department with no success. I then receive the bills which I forwarded to State Farm and I'm told they will not honor them because of the 2 year limitation. The USA was shut down, billing was late, people didn't go to work and so forth. All I asked was to pay a $2,400.00 bill which they didn't pay any of my other bills sent to them. Oh, nor did they pay for the yellow paint and side fender damage on my vehicle either. This is how State Farm treats people their clients hit. I know next time to hire a good lawyer no matter what when hit by a State Farm insured driver.