Texas Farm Bureau Mutual Insurance Company: Customer Ratings & Reviews [2024]

Texas Farm Bureau Mutual Insurance Company provides residents of Texas and New Mexico with a comprehensive range of insurance products, emphasizing customer satisfaction, competitive pricing, and discounts for safe driving and policy bundling.

UPDATED: Jan 10, 2024

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Jan 10, 2024Fact Checked

Merriya Valleri

Insurance and Finance Writer

Merriya Valleri is a skilled insurance writer with over a decade of professional writing experience. Merriya has a strong desire to make understanding insurance an easy task while providing readers with accurate and up-to-date information. Merriya has written articles focusing on health, life, and auto insurance. She enjoys working in the insurance field, and is constantly learning in order to ...

Insurance and Finance Writer

Michael Vereecke

Commercial Lines Coverage Specialist

Michael Vereecke is the president of Customers First Insurance Group. He has been a licensed insurance agent for over 13 years. He also carries a Commercial Lines Coverage Specialist (CLCS) Designation, providing him the expertise to spot holes in businesses’ coverage. Since 2009, he has worked with many insurance providers, giving him unique insight into the insurance market, differences in ...

Commercial Lines Coverage Specialist

UPDATED: Jan 10, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Jan 10, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Jan 10, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Jan 10, 2024Fact Checked
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Texas Farm Bureau Mutual Insurance Company

Average monthly rate for good drivers:

$99

A.M. Best rating:

A (Excellent)

Complaint level:

Low

Pros

  • Wide range of insurance products available
  • Customizable coverage options
  • Competitive pricing
  • Excellent customer service
  • High customer satisfaction ratings

Cons

  • Only available in Texas and New Mexico
  • Limited information on website about discounts and coverage details

Final Verdict: Review of Texas Farm Bureau Mutual Insurance Company

Texas Farm Bureau Mutual Insurance Company is a reputable insurance provider that offers a variety of insurance products to residents of Texas and New Mexico. The company has a strong focus on customer satisfaction and offers customizable coverage options, competitive pricing, and excellent customer service.

Their wide range of insurance products includes home, auto, life, health, business, and farm and ranch insurance. The company also offers discounts for safe driving, bundling policies, and having a good credit score.

With a low customer complaint ratio and high customer satisfaction ratings, Texas Farm Bureau Mutual Insurance Company is a top choice for insurance coverage in the region.

Texas Farm Bureau Mutual Insurance Company offers a wide range of insurance products to meet the needs of individuals, families, and businesses. They provide comprehensive coverage for homes, autos, life, health, business, and farm and ranch. In this article, we will provide an overview of the company's history and mission, the main products and services they offer, the cost of those services, states where their services are offered, the different types of discounts available to customers, and a summary of customer reviews of the company.

What You Should Know About Texas Farm Bureau Mutual Insurance Company

Company Contact Information

Related Parent or Child Companies

  • Texas Farm Bureau Insurance Companies

Financial Ratings

  • A (Excellent) rating from A.M. Best

Customer Service Ratings

  • Excellent customer service and high customer satisfaction ratings.

Claims Information

  • Claims can be filed online or by phone. Customers can track their claim status and view claim details online.

Company Apps

  • Texas Farm Bureau Mutual Insurance Company offers a mobile app for policyholders that allows customers to view policy details, make payments, and file claims from their mobile devices. The app is available for download on the App Store and Google Play.

Texas Farm Bureau Mutual Insurance Company Insurance Coverage Options

Texas Farm Bureau Mutual Insurance Company offers a wide range of insurance products to meet the needs of its customers. Here are some of the coverage options that are available:

  • Auto Insurance: Texas Farm Bureau Mutual Insurance Company offers auto insurance coverage that includes liability, collision, and comprehensive coverage, as well as personal injury protection and uninsured/underinsured motorist coverage.
  • Home Insurance: Texas Farm Bureau Mutual Insurance Company offers home insurance coverage that includes protection for the structure of the home, personal property, and liability, as well as additional coverage options like flood insurance.
  • Life Insurance: Texas Farm Bureau Mutual Insurance Company offers life insurance coverage that includes term, whole, and universal life insurance options to provide financial protection for policyholders and their families.
  • Health Insurance: Texas Farm Bureau Mutual Insurance Company offers health insurance coverage that includes individual and family plans, as well as short-term health insurance options.
  • Business Insurance: Texas Farm Bureau Mutual Insurance Company offers business insurance coverage that includes protection for property damage, liability, and loss of income, as well as additional coverage options like workers’ compensation insurance.
  • Farm and Ranch Insurance: Texas Farm Bureau Mutual Insurance Company offers farm and ranch insurance coverage that includes protection for property damage, liability, and loss of income, as well as additional coverage options like livestock insurance and crop insurance.

It’s important to note that the coverage options and availability may vary depending on the type of insurance policy and the state in which the policyholder resides. Customers should contact Texas Farm Bureau Mutual Insurance Company for more information about available coverage options.

Read more: Farm Bureau Auto Insurance Review

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Texas Farm Bureau Mutual Insurance Company Insurance Rates Breakdown

Driver ProfileTexas Farm Bureau Mutual InsuranceNational Average
Clean Record$101$119
1+ Ticket$108$147
1+ Accident$167$173
DUI$258$209
Poor Credit$174$205

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver

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Texas Farm Bureau Mutual Insurance Company Discounts Available

DiscountsTexas Farm Bureau Mutual Insurance
Anti Theft17%
Good Student23%
Low Mileage18%
Paperless9%
Safe Driver33%
Senior Driver15%

Texas Farm Bureau Mutual Insurance Company offers a variety of discounts to its customers. These discounts can help policyholders save money on their insurance premiums. Here are some of the discounts that are available:

  • Safe Driver Discount: Customers who maintain a clean driving record for a certain number of years can qualify for a safe driver discount.
  • Bundling Discount: Customers who bundle multiple policies, such as home and auto insurance, can save money on their premiums.
  • Good Credit Discount: Customers with a good credit score may be eligible for a discount on their insurance premiums.
  • Loyalty Discount: Customers who have been with Texas Farm Bureau Mutual Insurance Company for a certain number of years may be eligible for a loyalty discount.
  • Defensive Driving Discount: Customers who complete a defensive driving course can qualify for a discount on their insurance premiums.
  • Young Driver Discount: Customers who have young drivers on their policy can qualify for a discount if those drivers maintain a good driving record.

It’s important to note that the qualifications and availability of these discounts may vary depending on the type of insurance policy and the state in which the policyholder resides. Customers should contact Texas Farm Bureau Mutual Insurance Company for more information about available discounts.

How Texas Farm Bureau Mutual Insurance Company Ranks Among Providers

Texas Farm Bureau Mutual Insurance Company operates in a highly competitive industry with many other insurance providers. Some of the company’s main competitors include:

  • State Farm: State Farm is one of the largest insurance providers in the country and offers a wide range of insurance products, including auto, home, life, and health insurance. The company has a large network of agents and a strong brand reputation.
  • Allstate: Allstate is another major insurance provider that offers similar coverage options as Texas Farm Bureau Mutual Insurance Company, including auto, home, life, and health insurance. The company is known for its innovative technology, such as its usage-based insurance program, and its strong brand recognition.
  • Farmers Insurance: Farmers Insurance is a large insurance provider that offers a range of insurance products, including auto, home, life, and business insurance. The company is known for its personalized service and innovative coverage options, such as its eco-friendly vehicle insurance program.
  • Progressive: Progressive is a well-known insurance provider that specializes in auto insurance coverage. The company offers a range of discounts and features, such as its Snapshot program, which tracks driving habits and rewards safe driving.
  • Geico: Geico is another major insurance provider that specializes in auto insurance coverage. The company is known for its competitive rates and easy-to-use online platform.

These companies are just a few of the main competitors that Texas Farm Bureau Mutual Insurance Company faces in the industry. While each company has its own strengths and weaknesses, Texas Farm Bureau Mutual Insurance Company differentiates itself by its focus on providing personalized service and its strong ties to the farming and ranching communities in Texas.

Texas Farm Bureau Mutual Insurance Company Claims Process

Ease of Filing a Claim

Texas Farm Bureau Mutual Insurance Company provides a streamlined claims process for its policyholders. Customers can file claims conveniently through various channels, including online submission, over the phone, and via the mobile app. The use of SHA-256 encryption ensures the security of sensitive information during the claims filing process.

Average Claim Processing Time

Policyholders benefit from efficient claims processing with Texas Farm Bureau Mutual Insurance Company. The average claim processing time is noteworthy, reflecting the company’s commitment to resolving claims promptly and minimizing inconvenience for its customers.

Customer Feedback on Claim Resolutions and Payouts

The real test of an insurance company’s reliability lies in the feedback from its customers regarding claim resolutions and payouts. Texas Farm Bureau Mutual Insurance Company has garnered positive customer feedback, indicating satisfaction with the fairness of claim resolutions and the timeliness of payouts.

This positive response underscores the company’s commitment to customer-centric practices.

Digital and Technological Features at Texas Farm Bureau Mutual Insurance Company

Mobile App Features and Functionality

Texas Farm Bureau Mutual Insurance Company offers a feature-rich mobile app, providing policyholders with convenient access to their insurance information. The app, available for download on the App Store and Google Play, allows users to view policy details, make payments, and seamlessly file claims from their mobile devices.

Online Account Management Capabilities

Policyholders benefit from robust online account management capabilities, enabling them to access and manage their insurance accounts with ease. The online portal offers functionalities such as policy management, document retrieval, and premium payment options, providing a comprehensive digital experience.

Digital Tools and Resources

In addition to the mobile app and online account management, Texas Farm Bureau Mutual Insurance Company equips its customers with digital tools and resources. These tools may include educational materials, interactive resources, and guides to enhance policyholders’ understanding of their coverage and insurance-related matters.

The company’s commitment to leveraging technology enhances the overall customer experience.

Frequently Asked Questions

What types of insurance does Texas Farm Bureau Mutual Insurance Company offer?

Texas Farm Bureau Mutual Insurance Company offers home insurance, auto insurance, life insurance, health insurance, business insurance, and farm and ranch insurance.

Where is Texas Farm Bureau Mutual Insurance Company available?

Texas Farm Bureau Mutual Insurance Company offers services to residents of Texas and New Mexico.

What discounts are available from Texas Farm Bureau Mutual Insurance Company?

Texas Farm Bureau Mutual Insurance Company offers discounts for safe driving, bundling policies, having a good credit score, and more. Qualifications for discounts may vary depending on the type of discount.

How does Texas Farm Bureau Mutual Insurance Company rank among its competitors?

Texas Farm Bureau Mutual Insurance Company distinguishes itself by focusing on personalized service and its strong ties to the farming and ranching communities in Texas. However, individual preferences may vary, and it’s recommended to compare quotes from multiple providers.

How does the claims process work with Texas Farm Bureau Mutual Insurance Company?

Texas Farm Bureau Mutual Insurance Company provides a streamlined claims process, allowing policyholders to file claims conveniently through various channels, including online submission, over the phone, and via the mobile app. The company emphasizes efficiency and security with SHA-256 encryption.

 

 

 

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Merriya Valleri

Insurance and Finance Writer

Merriya Valleri is a skilled insurance writer with over a decade of professional writing experience. Merriya has a strong desire to make understanding insurance an easy task while providing readers with accurate and up-to-date information. Merriya has written articles focusing on health, life, and auto insurance. She enjoys working in the insurance field, and is constantly learning in order to ...

Insurance and Finance Writer

Michael Vereecke

Commercial Lines Coverage Specialist

Michael Vereecke is the president of Customers First Insurance Group. He has been a licensed insurance agent for over 13 years. He also carries a Commercial Lines Coverage Specialist (CLCS) Designation, providing him the expertise to spot holes in businesses’ coverage. Since 2009, he has worked with many insurance providers, giving him unique insight into the insurance market, differences in ...

Commercial Lines Coverage Specialist

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Texas Farm Bureau Mutual Insurance Company

4.06 (162 reviews)
1
January 5, 2024

Left_stranded_

Road side assistance left me stranded

I’m 12-2-23 I hit a deer on county road between Tree Rivers and Choke Canyon at 6:55am on Saturday morning. I called and reported my accident. It was outsourced to a company. They knew nothing but take policy number and transfers me to road side assistance. Road side assistance would not answer. Recording. Only open Monday thru Saturday 7am to 5pm. It was 7:05am. Called three times to farm bureau and answering service said they could not help...
I’m 12-2-23 I hit a deer on county road between Tree Rivers and Choke Canyon at 6:55am on Saturday morning. I called and reported my accident. It was outsourced to a company. They knew nothing but take policy number and transfers me to road side assistance. Road side assistance would not answer. Recording. Only open Monday thru Saturday 7am to 5pm. It was 7:05am. Called three times to farm bureau and answering service said they could not help me because road side assistance would not answer phone. They left 2 senior citizens stranded with no internet service. When I cancelled my policy. [REDACTED NAME] from Seguin office said they have been getting a lot of complaints. When I called main office, no answered. [REDACTED NAME] [REDACTED NAME] from Waco was smart mouth and said that’s not what their road side assistant said. This insurance company is a piece of crap. They left me stranded to fend for myself in the country. Roadside assistance finally called me 12:30 that afternoon and asked if still needed help. 6 hours later. Do not get Famrm bureau insurance
3
March 8, 2023

CBXSteve

Mission Accomplished - Adjuster Ignored Customer, Claim Gone

I have 3 types of insurance coverage with TFBI, auto, homeowners, and "inland marine coverage" which insures farm equipment. The rates and communication with the local office are very good, and an auto claim I had a number of years back went well, no complaints there. However, I recently filed a claim on the inland marine policy where 2 pieces of covered farm equipment were damaged and out of service. I filed the claim with the local office. They...
I have 3 types of insurance coverage with TFBI, auto, homeowners, and "inland marine coverage" which insures farm equipment. The rates and communication with the local office are very good, and an auto claim I had a number of years back went well, no complaints there. However, I recently filed a claim on the inland marine policy where 2 pieces of covered farm equipment were damaged and out of service. I filed the claim with the local office. They told me an adjuster would be contacting me within a day or two. A week later there had been no contact so I called them back. They gave me the adjuster's phone number and I called him. I got a recorded message on a Friday that he was out of the office and would return Monday, and to leave a message. I did so, and waited another 7 days with no contact from the adjuster. At this point, I could no longer operate without the damaged equipment, canceled the claim and began repairing it at my expense. One repair is completed and one is underway. As a result of this experience I am re-examining who I am buying my insurance from.
5
September 23, 2020

yhmnbvc

Good service and rates from a solid reliable Company

I have been with Texas Farm Bureau for more than a decade. I am very happy with the service and the coverage. Never had any step price increases like my former Insurance Company did and made me switch to Texas Farm Bureau. I had hail damage one time and that was handled very quickly and to my full satisfaction. Both the house and a couple of cars got damaged. I will probably stay with them for life, unless something drastic would happen. But I ...
I have been with Texas Farm Bureau for more than a decade. I am very happy with the service and the coverage. Never had any step price increases like my former Insurance Company did and made me switch to Texas Farm Bureau. I had hail damage one time and that was handled very quickly and to my full satisfaction. Both the house and a couple of cars got damaged. I will probably stay with them for life, unless something drastic would happen. But I do not see that happen with Texas Farm Bureau. They are solid and reliable and conservative approach and stand.
5
December 10, 2019

Fisherman2019

Been with this company many many years

This is a great insurance company that I have been with a long time. It has been good to me and I will continue to use it
1
November 21, 2019

Insurer

Seeking other insurance provider - in your best interest

Lacking customer service skills with agent and staff. Not accommodating to long term clients. Promises made for premiums and coverage that they could not guarantee and honor. Misleading gestures and promises made. Not trustworthy.
4
August 2, 2019

Lindsey1

Good coverage, good rates

Texas Farm Bureau provides a good coverage with competitive rates.. I have both auto and home owners and have had no issues when I had an auto claim. Fortunately , I haven’t had to use the home owners as of this date.
2
July 30, 2019

Movingon2222

Misinformed information

At first my experience seemed like it was flowing in the right direction. However, the person I was dealing with would call me back and say that the quote was not correct. Discounts that I was told I was eligible in the end did not apply. I had to pay more out of pocket. Wrong information and wrong documents that I had signed were null and void. Spent too much time calling and finding out what actually was part of my policy. My premium quote ...
At first my experience seemed like it was flowing in the right direction. However, the person I was dealing with would call me back and say that the quote was not correct. Discounts that I was told I was eligible in the end did not apply. I had to pay more out of pocket. Wrong information and wrong documents that I had signed were null and void. Spent too much time calling and finding out what actually was part of my policy. My premium quote was bogus.
3
June 27, 2019

Trhorn820

Fix this

Poor customer service, these independent agents are very hard to reach and get any issues handled. There is no inter company communication
5
January 9, 2019

Jmbrow1

Farm Bureau is the best, most aff insurance company around.

The best insurance company around. Friendly staff and very timely claims adjusters. I've never had a problem with them and I recommend them to everyone. They make you feel like family instead of a number. If my payment is late or closer to termination they call and email me to ensure I make my payment before it terminates.
5
January 1, 2019

RetireMyHusband

Wish We Had Switched Sooner!

My first experience with this company was my dad as an independent insurance agent having touted its praises for so many years before I asked for a quote! What we have learned since is that we save a of money with Farm Bureau, even having a teenage male driver not long after we switched. They have handled every claim we have had fairly and quickly. They even reimbursed for our son having to have his car unlocked when he didn't know we had roadsid...
My first experience with this company was my dad as an independent insurance agent having touted its praises for so many years before I asked for a quote! What we have learned since is that we save a of money with Farm Bureau, even having a teenage male driver not long after we switched. They have handled every claim we have had fairly and quickly. They even reimbursed for our son having to have his car unlocked when he didn't know we had roadside assurance and had paid for it!
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