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Review
I signed up for coverage with TruAssure a month ago through the Heathcare.gov site. Since this time – I have not EVER been able to reach anyone at TruAssure. Have made countless calls with extended wait times and submitted numerous emails – all with no results. Finally today, after a 39-minute hold, I got through! Only to be told that they could not understand me – and disconnected.
Company does not respond to emails. Website does not allow ANY access – has displayed the message “Coming Soon” for the last month.
Terrible service….and all of this while I was simply trying to make my first premium payment! Can’t imagine how a claim/benefit issue would go. Referred the matter to state insurance board
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