Universal Guaranty Life Insurance Company: Customer Ratings & Reviews [2024]

Universal Guaranty Life Insurance Company, based in Springfield, IL, offers a comprehensive range of life and health insurance policies, serving clients in 37 states and backed by a $7.7 million market cap.

UPDATED: Jan 25, 2024Fact Checked

Laura Gunn

Insurance and Finance Writer

Laura Gunn is a former teacher who uses her passion for writing and learning to help others make the best decisions regarding finance and insurance. After stepping away from the classroom, Laura used her skills to write across many different industries including insurance, finance, real estate, home improvement, and healthcare.  Her experience in various industries has helped develop both her ...

Insurance and Finance Writer

Brad Larson

Licensed Insurance Agent

Brad Larson has been in the insurance industry for over 16 years. He specializes in helping clients navigate the claims process, with a particular emphasis on coverage analysis. He received his bachelor’s degree from the University of Utah in Political Science. He also holds an Associate in Claims (AIC) and Associate in General Insurance (AINS) designations, as well as a Utah Property and Casual...

Licensed Insurance Agent

UPDATED: Jan 25, 2024

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Jan 25, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Jan 25, 2024Fact Checked
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Universal Guaranty Life Insurance Company

Average monthly rate for healthy individuals:

$67

A.M. Best rating:

B+

Complaint level:

Low

Pros

  • Offers life insurance, health insurance, and annuity policies.
  • Availability in 37 states.
  • A+ rating with the Better Business Bureau.

Cons

  • Limited information available online.
  • No online quote option.
  • Complaint index of 15.89 according to the NAIC.

Final Verdict: Review of Universal Guaranty Life Insurance Company

Universal Guaranty Life Insurance Company is a small company located in Springfield, IL. It’s a subsidiary of UTG Insurance and provides life insurance, health insurance, and annuity. Universal Guaranty life insurance is available in 37 states, but Universal Guaranty Life Insurance Company rates aren’t available online.

However, it doesn’t mean you can learn more about the company. Use this guide to get more information about Universal Guaranty Life Insurance Company and compare multiple companies in your local area.

Whether or not you buy Universal Guaranty Life Insurance Company life insurance in the end, you should always compare rates. Enter your ZIP code in our FREE comparison to compare rates now.

Universal Guaranty Life Insurance Company is a small company located in Springfield, IL. It's a subsidiary of UTG Insurance and provides life insurance, health insurance, and annuity. Universal Guaranty life insurance is available in 37 states, but Universal Guaranty Life Insurance Company rates aren't available online. However, it doesn't mean you can learn more about the company. Use this guide to get more information about Universal Guaranty Life Insurance Company and compare multiple companies in your local area. Whether or not you buy Universal Guaranty Life Insurance Company life insurance in the end, you should always compare rates. Enter your ZIP code in our FREE comparison to compare rates now.

What You Should Know About Universal Property & Casualty Insurance Company

Universal Guaranty Life Insurance Company is a UTG Insurance subsidiary—a company with holdings in Cumberland Woodlands, LLC, and Stanford Wilderness Road, LLC.

Universal Guaranty Life Insurance Company started in Columbus, Ohio, in 1966. Since 1984, UTG Insurance has made several milestones with life insurance despite its small size. After 2005, Universal Guaranty Life Insurance stopped participating in A. M. Best ratings. However, the company is still in business across the United States.

Under the UTG parent company name, Universal Guaranty is involved in many community charitable efforts.

Availability by State

You can find Universal Guaranty Insurance in 37 states. These are the states where coverage is not available:

  • New York
  • Michigan
  • California
  • Wyoming
  • Hawaii
  • New Jersey
  • Maine
  • Connecticut
  • Florida
  • Vermont
  • Maryland
  • New Hampshire
  • Alaska

You may not be able to get an affordable Universal Guaranty Life Insurance Company policy in these states, but you can still get the best rates. Compare life insurance companies in your area by using our FREE online tool.

Universal Guaranty Life Insurance Claims and Customer Service

Do you need to file an insurance claim with Universal Guaranty? Here are the steps you’ll need to take to file a claim.

  • Have information about your original policy.
  • Be prepared to present a certified death certificate of the insured.
  • You must complete a claimant statement. Ensure that the beneficiary signs it and ensure a Notary Official has witnessed it.
  • Present an obituary or newspaper clipping.
  • If a beneficiary has passed away, present a death certificate.
  • Any benefits assigned to the funeral home must include the funeral home’s FEIN. A Notary Official must be there to witness it.
  • You will need to fill out an indemnification agreement if the beneficiary has been appointed as head of the estate and if the estate has closed.

If you need to make a Universal Guaranty Life Insurance claim, you’ll need to contact customer service by phone or email to file a claim. The UTG Insurance website has a few forms you can download that may speed up the claims process but there is no Universal Guaranty Life Insurance Company login. Your best bet is to try the Universal Guaranty Life Insurance Company phone number listed above. Contact Universal Guaranty claims by email at [email protected].

Universal Guaranty Life Insurance Company Reviews

We searched everywhere for reviews, but Universal Guaranty had little to show. However, we managed to come up with details about the company you might find interesting. Examine this data table to see how Universal Guaranty Life Insurance Company is performing.

Universal Guaranty Life Insurance Company Overview

Summary Stats
Better Business Bureau A+ (not accredited)
NAIC Complaint Index 15.68 (higher than average)
Number of Employees 1 to 50 (Reported by Glassdoor)
Glassdoor Workplace Rating 5 stars

Under the Better Business Bureau, Universal Guaranty has one complaint from February 2018. Overall, it has maintained an A+ rating.

However, the National Association of Insurance Commissioners (NAIC) reports something different. The NAIC has a customer review rating called the Complaint Index—which measures the average rate of complaints about an insurance company. The average rate of complaints is one to 1.15. Universal Guaranty Life Insurance Company has a complaint index of 15.89.

But how is Universal Guaranty as a place to work? Glassdoor rated the company with five stars, the highest rating on the website. Take it with a grain of salt, though. There aren’t many reviews on Universal Guaranty, so it’s wise not to gauge the company on just one review.

Universal Property & Casualty Insurance Company Insurance Coverage Options

You can get life insurance from Universal Guaranty, but you can also buy health insurance and annuity. There aren’t any signs that you can purchase car insurance or any other insurance products from Universal Guaranty.

The way to get a quote from Universal Guaranty Life Insurance Company is to contact them directly. You can reach Universal Guaranty customer service at 1-800-323-0050, or you contact them by email at [email protected].

Universal Guaranty Life Insurance: The Bottom Line

It isn’t easy to choose an insurance company with so little to go on. Universal Guaranty Life Insurance has private insurance rates, and the only way to get them is to contact them directly or one of its agents. Even health insurance is under lock and key, where you have to contact them to get a quote for insurance.

But we’ve made it easy for you. Although you can’t get Universal Guaranty Life Insurance Company quotes online, we can help you compare rates from top companies. All you have to do is enter your ZIP code in the FREE comparison tool below and compare multiple companies in your area.

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Universal Property & Casualty Insurance Company Insurance Rates Breakdown

Driver ProfileUniversal GuarantyNational Average
Clean Record$58$119
1+ Ticket$71$147
1+ Accident$88$173
DUI$138$209
Poor Credit$100$205

*monthly rates are based on an average of minimum and full coverage for a 45-year-old male driver


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Universal Property & Casualty Insurance Company Discounts Available

DiscountsUniversal Guaranty
Anti Theft8%
Good Student6%
Low Mileage12%
Paperless11%
Safe Driver14%
Senior Driver13%

Discovering ways to save on insurance can significantly impact your financial planning. Universal Guaranty Life Insurance Company offers a variety of discounts, allowing policyholders to optimize their coverage while enjoying potential cost savings. Explore the range of discounts available to make informed decisions about your life and health insurance needs.

  • Multi-Policy Discount: Combine multiple insurance policies to enjoy reduced premiums.
  • Good Health Discount: Maintain a healthy lifestyle to qualify for discounted rates.
  • Safe Lifestyle Discount: Demonstrate safe habits and activities for additional savings.
  • Payment Frequency Discount: Opt for annual payments to unlock special discounts.
  • Good Student Discount: Students with excellent academic records may be eligible for reduced rates.
  • Military and Veterans Discount: Showcasing appreciation for those who served with exclusive discounts.
  • Safe Driver Discount: Maintain a clean driving record for lower premiums.
  • Long-Term Policyholder Discount: Loyalty is rewarded with discounts for long-term policyholders.

As you navigate the realm of insurance, Universal Guaranty Life Insurance Company’s diverse discount offerings provide an opportunity to tailor your coverage to both your needs and budget. By taking advantage of these discounts, you can enhance your financial well-being while securing comprehensive life and health insurance protection.

How Universal Property & Casualty Insurance Company Ranks Among Providers

In the dynamic landscape of life and health insurance, Universal Guaranty Life Insurance Company faces competition from several key players. Understanding the market context and the strengths of its competitors is crucial for individuals seeking optimal insurance solutions. Let’s delve into the main contenders challenging Universal Guaranty in the insurance arena.

  • Prudential Financial, Inc.: A prominent player in the insurance industry, Prudential offers a wide array of life insurance products and financial services, catering to diverse client needs.
  • Metlife, Inc.: Known for its global presence, Metlife provides comprehensive insurance coverage, including life and health policies, with a focus on customer-centric solutions.
  • AIG (American International Group): AIG is a multinational insurance powerhouse, offering a broad spectrum of insurance products, including life and health coverage, coupled with a robust financial services portfolio.
  • New York Life Insurance Company: As one of the oldest and largest mutual life insurance companies, New York Life boasts a strong reputation for stability and customer-centric policies.
  • State Farm Insurance Companies: Recognized for its extensive network of agents, State Farm competes with diverse insurance offerings, emphasizing personalized service and community engagement.

As you navigate the insurance market, the competition among Universal Guaranty Life Insurance Company and its counterparts adds depth to the choices available to consumers. Evaluating the strengths and specialties of these competitors can empower individuals to make well-informed decisions, ensuring their insurance needs align seamlessly with their financial goals.

Frequently Asked Questions

What type of insurance policies does Universal Guaranty offer?

Universal Guaranty Life Insurance Company provides life insurance, health insurance, and annuity policies.

Is Universal Guaranty Life Insurance Company available in all states?

Universal Guaranty life insurance is available in 37 states. However, it’s not available in 13 states.

Can I get a Universal Guaranty Life Insurance Company quote online?

Universal Guaranty Life Insurance Company rates aren’t available online. You need to contact them directly or one of its agents to get a quote.

How can I file an insurance claim with Universal Guaranty?

To file a claim, you need to contact Universal Guaranty customer service by phone or email to file a claim. Contact Universal Guaranty claims by email at [email protected].

What are the ratings of Universal Guaranty Life Insurance Company?

Universal Guaranty Life Insurance ratings with A.M. Best have not been recorded since 2005. Under the Better Business Bureau, Universal Guaranty has one complaint from February 2018.

Overall, it has maintained an A+ rating. However, according to the National Association of Insurance Commissioners (NAIC), Universal Guaranty Life Insurance Company has a complaint index of 15.89.

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Laura Gunn

Insurance and Finance Writer

Laura Gunn is a former teacher who uses her passion for writing and learning to help others make the best decisions regarding finance and insurance. After stepping away from the classroom, Laura used her skills to write across many different industries including insurance, finance, real estate, home improvement, and healthcare.  Her experience in various industries has helped develop both her ...

Insurance and Finance Writer

Brad Larson

Licensed Insurance Agent

Brad Larson has been in the insurance industry for over 16 years. He specializes in helping clients navigate the claims process, with a particular emphasis on coverage analysis. He received his bachelor’s degree from the University of Utah in Political Science. He also holds an Associate in Claims (AIC) and Associate in General Insurance (AINS) designations, as well as a Utah Property and Casual...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Universal Property & Casualty Insurance Company

2.40 (86 reviews)
5
June 11, 2017

Yuliana

Best Insurance Ever

Last week I had an accident, hopefully everybody was ok. I had full coverage and they gave me the best costumer service. Thank you guys. 
5
June 9, 2017

Alex9753

Review Universal

Great Experience! I adore Universal, they have been a very good car insurance for my new Hyundai Tucson car.
4
May 26, 2017

ExzoOrozco

First big wreck! but it was easy. :)

Even though my car had over $8,000 in damages, my claim was handled swiftly and with very polite service. I can't think of a complaint of the whole process. I'm a patient person, but they exceeded the expectations of any person.
4
May 9, 2017

edleonstgo

Automotive Insurance Review

Its a company with many years in the market. Great service and quick response when you make a claim.
5
April 20, 2017

tee

insurance

great insurance for good price. Easy to apply and they take monthly payments. East to do business with.
4
March 29, 2017

Elsa Gibbons

Universal review

Please Let me if your Policy covers the rate of survival for family members and bank paying the balance of the Morgage.
5
May 20, 2016

Hedin Ray Mitchell

Universal review

I'm hoping this is the right place. I've been trying to all your money I think for an accident happened back in 2014. I think or January 2013, I can't quite remember, but anyhow, I will head down working with payments of $40 when I'm trying to do 50. I've been in the hospital and so I mean you're kind of struggling a little bit here or even worse than I was some email me back if this is the right place
1
July 2, 2015

Charity McNeely

Universal review

This is what it's like to get a bad review from me. Well deserved. If there were such a thing as negative stars, Universal Insurance Company would get -5 stars from me. ‪#‎UniversalInsuranceCompany‬ is THE WORST company I have ever had the frustration of dealing with, not only in the insurance field but in any field, anywhere, at any time. I would recommend them only to people who I despise, and only then to make sure they spend half of e...
This is what it's like to get a bad review from me. Well deserved. If there were such a thing as negative stars, Universal Insurance Company would get -5 stars from me. ‪#‎UniversalInsuranceCompany‬ is THE WORST company I have ever had the frustration of dealing with, not only in the insurance field but in any field, anywhere, at any time. I would recommend them only to people who I despise, and only then to make sure they spend half of each day in Universal Insurance Company's horrid automated hold line. I kept Universal for several years, without incident. Unfortunately, insurance is only useful when you DO have an incident. I was in an accident in May of this year which, by the other driver's admission and by the police report, was entirely not my fault. Since that time, Universal Insurance Company made several terrible mistakes, any one of which would have prompted me to find a new carrier. If you are interested in the details, I have, in my outrage, detailed them below. In Chronological order. Universal: 1) refused to help me with any information or legal advice about my car/claim/insurance adjuster 2) on every occasion kept me on hold for at least half an hour, even if I had a simple issue 3) took my deductible out of my settlement and send me a check without notifying me or having me agree to the process 4) lost my checking information which had been current and active for more than a year, instead reverting back to a closed account number, which almost resulted in a lapse in coverage as they did not call me and only sent me a notice by mail a few days prior to terminating my policy 5) raised my insurance rate after my accident (in the amount of $25 per month) after ASSURING me that it was NOT an at fault accident and would not change my premiums 6) after I canceled my policy and got new insurance through ‪#‎StateFarm‬(love those guys!) they sent me a bill for $125.00 with a notice that said it would be sent to a collection agency within 10 days 7) after the $125 bill sent me another for my increased insurance rate as if my policy is still in effect. 8)Today, stupidly, I called to try to tell the company, for their benefit more than mine, that I had canceled my policy and had paperwork from them proving it. Alas, I only briefly talked to an actual person who told me he would connect me in just a couple of minutes to someone and we could definitely sort it out. I spent 20-30 minutes on hold before giving up, for the very last time on this wretched company. May Universal Insurance Company at 770 Highland Oaks Drive Winston Salem, NC 27103, their incompetent staff, their awful, awful customer service, and that ugly letterhead burn in the fire of a thousand suns.
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