USAA Life Insurance Company Review (2023)

USAA Life Insurance: Trusted by military families for generations. Offering competitive rates, comprehensive coverage, and a deep commitment to those who serve, USAA is the go-to choice for safeguarding your family's future. With a strong history of excellence, it's more than insurance; it's peace of mind.

UPDATED: Oct 6, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Oct 6, 2023Fact Checked

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Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Insurance & Finance Analyst

Daniel Walker

Licensed Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Licensed Insurance Agent

UPDATED: Oct 6, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Oct 6, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Oct 6, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance providers please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Oct 6, 2023Fact Checked
4.7
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USAA Life Insurance Company

Average monthly rate for healthy individuals:

$63

A.M. Best rating:

A++, Superior

Complaint level:

Low

Pros

  • Specialized Insurance for Military Members: USAA specializes in serving military members and their families.
  • Competitive Rates: USAA offers competitive rates on various insurance products, including life and auto insurance.
  • Strong Customer Service: USAA is renowned for its exceptional customer service.
  • Comprehensive Banking Services: In addition to insurance, USAA provides a wide range of banking services, including checking and savings accounts, mortgages, and investment options.

Cons

  • Limited Eligibility: USAA’s services are exclusively available to military members and their families.
  • Eligibility Challenges for Non-Military Customers: Some non-military customers may find it challenging to qualify for USAA products, even if they are related to military personnel.
  • Availability Restrictions: USAA’s services may not be available in all areas, and the availability of specific insurance products and banking services can vary by location.
  • Limited Physical Branches: USAA operates primarily online and by phone, which can be a limitation for individuals who prefer in-person interactions at physical branch locations.
  • Product Offerings May Change: The availability and features of USAA’s insurance and banking products can change over time.

Final Verdict: Review of USAA Life Insurance Company

The article provides an informative overview of USAA Life Insurance Company, highlighting its diverse range of insurance offerings, including term, whole, universal, variable life insurance, and accidental death and dismemberment (AD&D) insurance. Rooted in a deep commitment to serving the military community, USAA stands as a trusted name in the industry.

The flexible coverage options, competitive rates, and the added benefit of policyholder perks like dividends and loyalty rewards. Customer reviews underscore the company’s reputation for excellent service. The straightforward application process and concludes by reaffirming USAA’s dedication to safeguarding the financial future of its policyholders.

USAA Insurance Coverage Options

Let’s we delve into the diverse array of insurance products provided by USAA, helping you navigate the choices available and make informed decisions to protect what matters most in your life. Here is a bullet list summarizing the coverage options typically offered by USAA Life Insurance Company:

  • Term Life Insurance: USAA provides term life insurance policies that offer coverage for a specified period, such as 10, 15, 20, or 30 years. This is a cost-effective option for those who need coverage for a specific time frame.
  • Whole Life Insurance: USAA offers whole life insurance, which provides lifelong coverage. It also includes a cash value component that can grow over time and be accessed by the policyholder.
  • Universal Life Insurance: Universal life insurance from USAA provides flexibility in premium payments and death benefit options. It allows policyholders to adjust their coverage and premiums to suit their changing needs.
  • Variable Life Insurance: USAA offers variable life insurance policies that allow policyholders to invest in a variety of investment options. The cash value of the policy can fluctuate based on the performance of these investments.
  • AD&D Insurance (Accidental Death and Dismemberment): USAA provides AD&D insurance, which pays out a benefit in the event of accidental death or certain types of serious injuries, such as loss of a limb or eyesight. This coverage can be added as a rider to a life insurance policy.

In a world filled with uncertainties, USAA Insurance remains your steadfast partner in preserving the security and well-being of your family. These coverage options cater to a wide range of insurance needs, from short-term protection to lifelong coverage with investment opportunities. Policyholders can choose the option that aligns best with their financial goals and circumstances.

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USAA Discounts Available

USAA, renowned for its unwavering commitment to the military community, extends its dedication to your financial well-being by offering a range of discounts across its various products and services. Here are some common types of discounts that insurance companies, including USAA, may offer:

  • Multi-Policy Discount: Customers may receive a discount when they bundle multiple insurance policies, such as auto and home insurance, with USAA.
  • Military Discounts: USAA is known for serving the military community, so they often provide discounts and special benefits to active-duty military members, veterans, and their families.
  • Safe Driver Discount: If you have a clean driving record and a history of safe driving, you may qualify for a safe driver discount.
  • Good Student Discount: Young drivers who maintain good grades in school may be eligible for a discount.
  • Safety Features Discount: If your vehicle is equipped with safety features like anti-lock brakes, airbags, or anti-theft devices, you might qualify for discounts.
  • Defensive Driving Course Discount: Completing an approved defensive driving course can sometimes lead to a discount on your insurance premium.
  • Low Mileage Discount: If you don’t drive your vehicle frequently, you may be eligible for a low mileage or usage-based discount.
  • Military Installation Discount: Some insurers, including USAA, may offer discounts if you store your vehicle on a military base.
  • Loyalty Discounts: Policyholders who have been with USAA for an extended period may qualify for loyalty discounts.

USAA Discounts Available empowers you to make the most of your financial choices while enjoying the peace of mind that comes with being a part of the USAA community. With a commitment to delivering exceptional value to military members and their families, USAA ensures that you can protect what matters most without straining your budget.

How USAA Ranks Among Providers

In the ever-evolving landscape of insurance and financial services, discerning customers seek reliable and reputable providers. USAA, with its deep-rooted commitment to serving the military community, has garnered a strong reputation for excellence. Here are some of USAA Life Insurance Company’s main competitors:

  • Geico (Government Employees Insurance Company): Geico is known for its auto insurance offerings and often competes with USAA in the auto insurance market. It is one of the largest auto insurers in the United States and is recognized for its humorous advertising campaigns.
  • State Farm: State Farm is a major player in the insurance industry, offering a wide range of insurance products, including auto, home, and life insurance. It has a significant market share and is known for its extensive agent network.
  • Allstate: Allstate is another prominent insurance company that competes with USAA in multiple insurance sectors. It offers auto, home, and life insurance, as well as other financial services.
  • Progressive: Progressive is known for its innovative approach to auto insurance and its use of technology to provide competitive rates. It competes with USAA in the auto insurance market.
  • Farmers Insurance: Farmers Insurance offers a variety of insurance products, including auto, home, and life insurance. It has a strong presence in many states and is a competitor in these insurance segments.
  • Liberty Mutual: Liberty Mutual is a global insurance company that offers auto, home, and life insurance. It competes with USAA in various insurance markets.

USAA’s unique mission and its commitment to serving the military community often set it apart from these competitors. USAA is well-regarded for its personalized service and benefits tailored to military members and their families. However, competition in the insurance industry can be fierce, with companies vying for customers based on pricing, coverage options, and customer service.

USAA Life Insurance Company Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

USAA Life Insurance Company offers policyholders a convenient and hassle-free process for filing claims. They provide multiple channels for claim submission, including online, over the phone, and through their mobile app.

This flexibility ensures that customers can choose the method that best suits their preferences and needs. Whether you prefer the convenience of submitting a claim online, the personal touch of speaking with a representative over the phone, or the ease of using a mobile app, USAA has you covered.

Average Claim Processing Time

USAA is known for its efficient claims processing. While specific processing times may vary depending on the nature and complexity of the claim, the company is committed to handling claims promptly. Policyholders can generally expect a timely resolution and payout to help them during challenging times.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is a vital aspect of any insurance company’s performance. USAA Life Insurance has received positive reviews for its claim resolutions and payouts.

Policyholders have expressed satisfaction with the company’s responsiveness and commitment to fulfilling their financial obligations. This positive feedback reflects USAA’s dedication to providing reliable support to its customers when they need it most.

USAA Life Insurance Company Digital and Technological Features

Mobile App Features and Functionality

USAA’s mobile app offers a wide range of features and functionality designed to enhance the customer experience. Policyholders can use the app to manage their policies, access important documents, pay premiums, and even file claims. The app’s user-friendly interface and robust features make it a valuable tool for staying connected with your insurance coverage on the go.

Online Account Management Capabilities

USAA provides policyholders with a robust online account management platform. Through their website, customers can easily access and update their policy information, review billing statements, and make changes to their coverage.

This online portal simplifies the process of managing your insurance policies and ensures that you have convenient access to your account details.

Digital Tools and Resources

In addition to its mobile app and online account management, USAA offers various digital tools and resources to help policyholders make informed decisions. These resources may include calculators to estimate insurance needs, educational articles, and guides to understanding different types of insurance products.

USAA’s commitment to leveraging technology for the benefit of its customers is evident in the range of digital resources available.

USAA’s dedication to providing accessible and efficient digital and technological features aligns with its mission to serve its policyholders effectively and support their financial well-being. Whether you’re filing a claim or managing your policy, USAA’s digital tools and resources are designed to make the process as seamless as possible.

Frequently Asked Questions

Is USAA Life Insurance available to non-military individuals?

USAA primarily serves the military community, including veterans and their families. However, they also offer certain financial products, including life insurance, to non-military individuals. You can check their eligibility criteria on their website for specific details.

What sets USAA Life Insurance apart from other insurance providers?

USAA’s unique selling points include its deep-rooted commitment to the military community, exceptional customer service, competitive rates, and a range of customizable options. They also offer financial planning and advice tailored to military personnel’s needs.

Are there any special benefits for active-duty military members?

Yes, active-duty military members can benefit from certain special provisions, such as reduced premiums during deployments, through USAA Life Insurance. USAA understands the unique challenges faced by active-duty military personnel and strives to support them.

How does USAA handle claims processing for life insurance policies?

USAA is known for its efficient and hassle-free claims process. When a claim is filed, they have a dedicated team that guides beneficiaries through the process, ensuring that claims are processed quickly and efficiently to provide the financial support needed during difficult times.

Can I convert my USAA Term Life Insurance policy to a Permanent Life Insurance policy?

Yes, USAA often allows policyholders to convert their Term Life Insurance policies to Permanent Life Insurance policies without the need for a medical exam. This flexibility can be advantageous if your insurance needs change over time.

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Laura D. Adams

Insurance & Finance Analyst

Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...

Insurance & Finance Analyst

Daniel Walker

Licensed Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for USAA

4.72 (6,429 reviews)
4
October 2, 2023

Sandy_H

Unresolved billing issue for months

Wow, after being a USAA member for decades, I can't get them to resolve a billing issue that's ongoing since September 2022. I've made 15+ calls, more than 40 hours if our time, sometimes talking to 2 or 3 representatives per call, supervisors, and EVERY TIME, you have to start over because you can't talk to the same person twice, EVER. No one can help, Supervisors don't return calls if you're lucky enough to reach one after 45 minutes on hold, a...
Wow, after being a USAA member for decades, I can't get them to resolve a billing issue that's ongoing since September 2022. I've made 15+ calls, more than 40 hours if our time, sometimes talking to 2 or 3 representatives per call, supervisors, and EVERY TIME, you have to start over because you can't talk to the same person twice, EVER. No one can help, Supervisors don't return calls if you're lucky enough to reach one after 45 minutes on hold, and still, the billing problem persists. Extremely disappointed and you can't send an email or tell anyone. Maybe this public post will provide some relief.
1
September 26, 2023

davidwells

USAA: Always hire a lawyer

Always hire a lawyer when dealing with USAA. Here are the tactics USAA uses to avoid paying your car claim. 1. Ignore your phone calls and delay for months to wear you down 2.Make you manage their claim department to get things done 3.Each new person shows surprise that no one has called you back and promises to take care of it 4.Tell you that your 2022 claim was on an old system and only a few people can access that system 5.Play a game that the...
Always hire a lawyer when dealing with USAA. Here are the tactics USAA uses to avoid paying your car claim. 1. Ignore your phone calls and delay for months to wear you down 2.Make you manage their claim department to get things done 3.Each new person shows surprise that no one has called you back and promises to take care of it 4.Tell you that your 2022 claim was on an old system and only a few people can access that system 5.Play a game that the market value of a wrecked car is within $500 dollars of an unwrecked car. Go somewhere else.
1
June 17, 2023

chanelcinq

Completely incompetent

What a complete nightmare.  WORST COMPANY EVER. They are completely incompetent on every single level.  Please look at the reviews.  If you sort by most recent the first three pages ALL are 1 star except one 3 star and two 2 stars.  The rest are all 1 star so it is obvious they have declined.  It took them 5.5 weeks to total my car.  The agents don't call you back and basically, they don't do anything.  Nothing happened unless I called to ...
What a complete nightmare.  WORST COMPANY EVER. They are completely incompetent on every single level.  Please look at the reviews.  If you sort by most recent the first three pages ALL are 1 star except one 3 star and two 2 stars.  The rest are all 1 star so it is obvious they have declined.  It took them 5.5 weeks to total my car.  The agents don't call you back and basically, they don't do anything.  Nothing happened unless I called to move to the next step.  It took a week before they even towed my car from the accident site.  I called every day telling them my car was going to be towed away and they needed to move it.  When they towed it they towed it about 45 minutes away and across a bridge.  I am in a very populous place in San [REDACTED NAME] between San [REDACTED NAME] and San [REDACTED NAME] yet they towed my car to the East Bay.  Then it sat for 1.5 weeks.  I called again to ask what is going on and why there has been no appraisal after 2.5 weeks.   Once I called them, then I received a call back in 25 minutes the appraisal was done.  I asked the agent how he did it so fast and he said from photos.  Give me a break.  It was obviously NOT correct.  Then the car needed to be towed from this facility in the East Bay to my auto body shop.  I was told on a Wednesday that the paperwork to get the car out takes 72 hours and that takes it to Sat and it was Memorial weekend so the car would not arrive until the Tuesday after labor day.  Well, it actually arrived Wednesday the 7th of June.  So absurd.  The auto body shop did the estimate on Friday of that same week and we were in contact this past Monday.  They sent the estimate to USAA on Monday and today, Friday, I get a TEXT that the case is closed and my car is totaled.  And of course, my adjusted didn't answer her phone or call back.   I think they make money from totaling out the car. They told me I would get 17,194.00 if the car is totaled. The estimate from the auto body shop was for 13,506 and they still totaled it. I told USAA that the shop will work with me. USAA said if you decide to do a salvage you only get about 7,000. They said they sell my car for parts and if they cannot sell it, For example in the case of a salvage, they don't make any money so that is why the payout is less. All of it seems so shady. Why would there be a 10,000 difference? Things just do not add up. You have been forewarned to steer clear of this nightmare of a company.
1
May 31, 2023

HB23

Incompetent company

This is the most incompetent insurance company I’ve ever dealt with. My car was hit by one of their members and is still not fixed nearly 3 months later. Their excuse is that they don’t have their members statement. If they’re handling getting their members statement like they did mine then I’m not surprised. They made ZERO effort to get my statement, didn’t reach out once. The only reason they have my statement is because I called over...
This is the most incompetent insurance company I’ve ever dealt with. My car was hit by one of their members and is still not fixed nearly 3 months later. Their excuse is that they don’t have their members statement. If they’re handling getting their members statement like they did mine then I’m not surprised. They made ZERO effort to get my statement, didn’t reach out once. The only reason they have my statement is because I called over and over and over leaving multiple messages, that were never responded to. I finally got through to a person after many tries and gave them my statement even though they weren’t the person that was in charge of this claim. I would caution anyone against using USAA for their insurance seeing as how they clearly have no intention of paying out for a claim.
1
May 25, 2023

JonB36

USAA's exemplary service legacy has hit rock bottom.

USAA’s auto repair service has hit rock bottom. Unfortunately, I’m just one of many experiencing it: but I think I have uncovered a reason why. Once listed in “Consumers Reports” as the best all-around auto insurance provider, a year or so ago USAA made a decision which has led to long repair delays and absolute frustration for us their customers/members. And to top it off, USAA doesn’t seem concerned. If you don’t believe me, jus...
USAA’s auto repair service has hit rock bottom. Unfortunately, I’m just one of many experiencing it: but I think I have uncovered a reason why. Once listed in “Consumers Reports” as the best all-around auto insurance provider, a year or so ago USAA made a decision which has led to long repair delays and absolute frustration for us their customers/members. And to top it off, USAA doesn’t seem concerned. If you don’t believe me, just try to get someone from their claims department to answer or return your telephone calls when you need them to!! From my own recent auto repair experience and what I have been able to learn from other sources, USAA has replaced a large number of its in-house claims adjusters with a third-party firm called (I believe) "Snapsheet" to take over their claims adjusting process. Now, all auto repair estimates go directly from the repair facilities to this outsider company ...not to USAA...which reviews them, deals (negotiates) directly with the shops and then sends a “revalued version” to USAA. Only then will USAA issue a check and the go-ahead to start repairs. USAA now will do nothing until in receipt of Snapsheet’s, “approved” total. Time is no longer a consideration and there seems to be no limit to the number of times the shop has to revise its’ estimate in order to obtain Snapsheets’ approval. (In my case it has been four times so far.) According to a shop foreman I talked with who had been offered a job with them, Snapsheets employees do not have to be experienced adjusters; aren’t required to visit the facility or to examine the vehicle in question; and can form their estimates working from home if they wish. And Snapsheet is also free to “bargain” directly with repair facilities without USAA input. According to him the recruiter old him up front that Snapsheet is being hired to save USAA money, and that is of paramount importance. So, where does all this leave us, members and customers when everything comes to an impasse? Essentially, in limbo. We can’t talk to anyone at Snapsheet, and hardly any USAA adjusters answers or returns calls, even though their answering machine states their aim is to return calls within 4 hours. That claim should be erased!! Customer care????? Judging from numerous negative remarks I’m not alone. In my own case I haven't received any return calls and the repair shop has had their estimate returned four times now with a warning that if they do not concede to reduce their estimates to Snapsheets’ satisfaction they (Snapsheet) will not forward it on to USAA. In the meantime, my car sits there, broken and USAA seems oblivious or uninterested in intervening to get this impasse resolved. They won't even talk to the repair facility to sort things out! That's how poor their customer service has become! USAA’s recent ad campaign claiming to have the interests of veterans, service members and their families at heart...is something of a sad joke. But as a veteran and a long time member…. I’m not laughing!! Someone should remind USAA's leadership of the age-old business rule..."poor service leads to lost customers". At this writing, nothing has been resolved. The shop is thinking of throwing my car out of their lot. I'm totally frustrated and disappointed. For many years I have relied on USAA, but they are just not the same company today. Now its "buyer Beware!!" That's my 2 cents !!! JonB
1
May 4, 2023

Cvinny10_

Do NOT get this insurance

Worst experience. I got hit by someone with this insurance and it took them 7 weeks to total my car. We came upon an agreement for the amount I would be paid so I signed the title over and a week later they said they could no longer pay that amount. Please do yourself and the rest of us Americans a favor and do NOT get this insurance
1
February 25, 2023

CGN_Demandante

Damaged Rental Van Payoff

I returned a perfectly good rental van to Budget Rental during the summer, but they damaged it sometime afterwards. It was not even a small damage: there were dents all along the driver side door, the sliding door panel, and the trunk door. It was something that would not have been missed, if I returned the van in that condition. However, Budget Rental then filed a claim with USAA in 10/2022, a full 6 months later. It was blatantly fraudulent...
I returned a perfectly good rental van to Budget Rental during the summer, but they damaged it sometime afterwards. It was not even a small damage: there were dents all along the driver side door, the sliding door panel, and the trunk door. It was something that would not have been missed, if I returned the van in that condition. However, Budget Rental then filed a claim with USAA in 10/2022, a full 6 months later. It was blatantly fraudulent. After what I consider useless perfunctory online investigating, USAA just decided to just pay them off, and I am stuck with a higher insurance premium. USAA is a totally different insurance company from when I joined 40 years ago. Pretty disappointing.
1
October 7, 2022

JesseM

Surprisingly Awful

Outside of the mobile app being frustrating to use, I didn't have any issues with USAA, until I had a windshield claim. Was easy at the start, they use Safelite for all windshield claims, only the first installation resulted in pieces of my car flying off on the freeway. 2nd visit resulted in fixing missing molding from windshield, but the multifunction camera on the windshield kept malfunctioning because of the install being off center. This ...
Outside of the mobile app being frustrating to use, I didn't have any issues with USAA, until I had a windshield claim. Was easy at the start, they use Safelite for all windshield claims, only the first installation resulted in pieces of my car flying off on the freeway. 2nd visit resulted in fixing missing molding from windshield, but the multifunction camera on the windshield kept malfunctioning because of the install being off center. This is where everything got bad. I was unable to reopen the claim with USAA, and they have a circular help system that will make sure you can never actually get through to anyone about an existing claim. Their chatbot is especially diabolical. It wasn't until I left a review on BBB, that I received a call from a special team that deals with BBB complaints. After the 4th windshield was installed and 4 months, I finally have a working car again, but there is no way I'm risking another claim with USAA.
1
July 1, 2022

tWaLPiM7HrUwr9U

#1 worse company

I was shopping price and I told them what I was paying from GEICO and they beat that price when I insured both vehicles and my home. BUT, their good price they quoted me only lasted one month then the price went up to about $60 more a month that what was quoted. When I called them I was told "The cost of everything is going up". So, I canceled them and went with American Family and then USAA continued to try to pull money from my credit card m...
I was shopping price and I told them what I was paying from GEICO and they beat that price when I insured both vehicles and my home. BUT, their good price they quoted me only lasted one month then the price went up to about $60 more a month that what was quoted. When I called them I was told "The cost of everything is going up". So, I canceled them and went with American Family and then USAA continued to try to pull money from my credit card month after month. I had to cancel my credit card to get them to stop. Never had this bad of experience from any company before. As I'm 65 I've had a lot of different companies in the past. I will never do business with them again.
1
June 9, 2022

rhorelus

In a DEPLORABLE Decline

We have been members of USAA for over 37 years and have watched the service deplorably decline in the last two. Recently, our daughter was involved in a hit and run. She had the license plate and make of the other vehicle, and a police report was filed. Without our continuous involvement, little would have been done by USAA to pursue the other driver’s insurance. Once PROGRESSIVE got involved, we found them so much easier to work with and so...
We have been members of USAA for over 37 years and have watched the service deplorably decline in the last two. Recently, our daughter was involved in a hit and run. She had the license plate and make of the other vehicle, and a police report was filed. Without our continuous involvement, little would have been done by USAA to pursue the other driver’s insurance. Once PROGRESSIVE got involved, we found them so much easier to work with and so much more attentive. As the vehicle went in for repairs, we got a sudden notice from USAA they were declaring the vehicle a total loss without any discussion. Once we found out how low they were valuing the vehicle, we provide them over $3,000 in recent repairs and comps that were near exact matches and twice the price they were quoting us. Both should have improved the valuation and kept the vehicle from being a total loss. After paying USAA $100s of thousands in premiums for nearly 4 decades, we are now becoming PROGRESSIVE clients. Run from USAA TODAY!
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